Chevrolet Traverse Complaints (2020)

235 consumer complaints on file.

#11653480April 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Chevrolet Traverse. The contact stated that while driving at various speeds, the vehicle jerked abnormally and stalled. The check engine warning light was illuminated. Additionally, the message "Shift into Neutral, and Start Vehicle" was displayed on the instrument panel. The vehicle was towed to a local dealer; where the fuel injectors were cleaned; however, the failure persisted. The contact stated that while attempting to use the Push-To-Start feature, the vehicle hesitated to start. The vehicle was taken back to the same local dealer where it was diagnosed and determined that the fuel injectors needed to be replaced. The vehicle was taken to a local Pep Boys for a second opinion, where it was diagnosed, and several unknown error codes were retrieved. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 20V639000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653311April 7, 2025
ENGINE
Had noticed a rattle every time when I start the vehicle.I got under and had located a broken front exhaust hanger. A few week later I noticed a different sound coming from under the vehicle. I go back to the under side and locked the exhaust flex pipe has now ripped at the front exhaust bracket. Mine being a 2020 isn't coved by the 2019 or the 2021 special coverage. Chevrolet needs to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652396April 2, 2025
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2020 Chevrolet Traverse. The contact stated while driving 25 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the catalytic convertor had failed needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there were no recalls associated with the VIN. The approximate failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651127March 27, 2025
ENGINE
Car started making a “pinging” noise and gradually got worse over time. Finally today, it’s really bad so I crawl under and look to notice not one but TWO holes in the exhaust pipe. I noticed several recalls on other models with the same issue but not this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650864March 26, 2025
POWER TRAIN
The Transmission went out at 128k miles, a BRAND NEW GM transmission was replaced at a cost of $6,800 to me as it was not under warranty. Less than 2 months and 2k miles later, the new transmission went out. I just got my car back yesterday with yet another GM transmission and once again it is jerking, so I’m sure another faulty transmission from General Motors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648496March 15, 2025
ENGINE
The exahust leaks and has noise just like all the other Traverse that have the recall, this also needs the same recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647841March 12, 2025
ENGINE
Vehicle developed a large hole in the exhaust pipe going to front converter. Identical failure which is noted in an April 30,2023 bulletin which specifically narrowed defects down to the 2019 Chevy Traverse. ( Special Coverage# N212356540). Dealership did repair defective exhaust section although my warranty coverage refused to cover defect. Significant safety hazard to state the least anytime a section of any exhaust component begins to deteriorate and come apart on welded sections of pipe. My vehicle has approximately 59000 miles of use and I simply cannot understand why GM refuses to reimburse my out of pocket costs related to this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645782March 2, 2025
ENGINE
A few weeks ago, I started noticing a purring, kind of sound coming from my vehicle when I would turn it on. I took it in to Chevy and they said there was a leak or a hole in the exhaust that they needed to be replaced for over $1600 and that wasn’t covered through warranty that it was normal wear and tear. My vehicle has 53,000 miles. They said that it’s common for a vehicle of over five years to have these kinds of issues. And that it wasn’t covered through my warranty. Which expires in April
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643785February 19, 2025
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2020 Chevrolet Traverse. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the starter. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642838February 14, 2025
STEERING, POWER TRAIN
The car displayed a message on the board advising the following: "Steering assist is reduced, drive with care" right after the message popped out my steering wheel locked and I couldn't turn, and move the car to a safe place was very hard, almost had a crash. I was able to park, and turned the engine off. When turned back on the message disappeared and turned on again. Next day, no message, the car was running fine and after 8 miles of drive did the same and it required towing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640822February 5, 2025
POWER TRAIN
See GMBulletin #19-NA-206 I am getting the "shift to park" warning which makes it difficult to turn off/safely park my vehicle. I know the NHTSA is aware of this as well as numerous lawsuits in progress against GM for significant safety issues. Will this go to recall status soon?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638756January 27, 2025
ENGINE
Noise from under hood, took vehicle to dealer. Dealers inspection identified cracked exhaust PIPES before catalytic converter. Exhaust fumes get into car cabin causing health concerns not to mention a life threatening situation for the occupants. Vehicle was under 70k miles. Seems to be an emission issue/faulty workmanship with failure in QC in weld inspection causing harm to owners
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636706January 18, 2025
SEAT BELTS, POWER TRAIN
1 year after buying my car two of my seat belts stop working one was the back driver side the clip doesn't stay in sometimes and then the middle seat and middle belt got stick in the seat and I wasn't able to pull it out to use it. I bought my car in Dec of 2020 and in October of 2024 my whole transmission went out which I never had any problems before not even a warning sign, I took it to a mechanic since it was only driving in first gear and they said it might be from the inside of the transmission when it was made they solenoids are bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636446January 17, 2025
ENGINE
Front Flex pipe broken after failed weld. Issue is known by GM/Chevorlet and has been corrected on all years Except for the 2020 model year. Not sure why 2020 models were left out because they have the same condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636502January 17, 2025
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636325January 16, 2025
UNKNOWN OR OTHER
My backup camera only works about 3% of the time. If the temp are too cold or too hot then the screen goes black with a red triangle. Frequently, this occurs when I'm in the process of backing up and I lose all visibility. I almost struck a pedestrian this morning. I've already had the cable repaired at the dealership once but it immediately began not working about 2 weeks later. I had taken it back to the dealership but they were unable to repair because the representative could not reproduce the error when he attempted to back up. I have videos of what is occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635767January 13, 2025
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633283December 31, 2024
POWER TRAIN
The flywheel teeth broke off and became jammed in the starter, which apparently caused a short to the fuse block. The dealership hasn’t commented on exactly what the root cause was though for why that may have happened. I don’t have the original part(s) but the dealer might. I was in the car at the time with my entire family. We were in the middle of driving everyone home from school. The power to the car stayed on but the engine completely died. Given we don’t know what happened with I’m terrified the starter may have tried to engage while driving which would have broken the teeth off. The problem was confirmed by the dealer only in the sense that the parts were broken, but they don’t have root cause. The vehicle was never inspected by insurance as it still fell under the 100k mile certified pre owned warranty. No warning prior to the incident but after there was one brief message that came up saying we needed to check engine system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632253December 24, 2024
FUEL/PROPULSION SYSTEM
Failed catalytic converter. I have had this part repaired multiple times and there is still a leaking issue. I have receipts from both auto repair shops and the dealership showing that this is an ongoing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632286December 24, 2024
ENGINE
The exhaust bracket on the front broke, and caused my catalytic converter to crack and have an exhaust leak. I’ve talked to different exhaust places and said it is common in the 2020 traverses. The car is running rough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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