Chevrolet Traverse Complaints (2011)

608 consumer complaints on file.

#10621623August 12, 2014
ELECTRICAL SYSTEM, ENGINE, STEERING
SERPENTINE BELT SHREDDED, WATER PUMP, BATTERY AND POWER STEERING FAILED TWICE, ONCE IN 2012 AND ONCE IN 2013. SERPENTINE BELT REPLACED AGAIN IN 2013 BECAUSE IT WAS DAMAGED BY A STONE. *TR CURRENTLY HAVE LAWSUIT AGAINST GM TO REPLACE THE CAR FOR SAFETY REASONS. THEY ARE DRAGGING THEIR FEET. LAWSUIT GOING ON OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619598August 11, 2014
TRACTION CONTROL SYSTEM
2011 CHEVROLET TRAVERSE. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRACTION CONTROL FEATURES. *SMD THE CONSUMER STATED WHEN DECREASING ACCELERATION, APPROACHING A CURVE OR STOP SIGN, THE TRANSMISSION DOWN SHIFTED CAUSING THE VEHICLE TO GO INTO AN UNCONTROLLABLE SKID WITH THE FRONT WHEELS ACTUALLY LOCKING UP. ALSO, WHEN HE APPLIED THE BRAKE, WHEN HE APPROACHED A CURVE OR STOP SIGN, THE ABS OVER-REACTED, WHICH CAUSED THE VEHICLE TO GO INTO A SKID. BOTH INCIDENTS HAPPENED WHILE DRIVING ON SNOW COVERED ROADS. WHEN IT FIRST HAPPENED, HE WENT THOUGH THE STOP SIN AND ENDED UP IN A DITCH WHEN GOING AROUND TWO MODERATE CURVES AT SLOW SPEED. THE CONSUMER READ THE OWNER'S MANUAL AND DISCOVERED THE TRACTION CONTROL COULD BE TURNED OFF BY FLIPPING A SWITCH. AFTER DOING SO, THE VEHICLE PERFORMED FLAWLESSLY WITH SLIPPERY CONDITIONS AND CONTINUED TO DO SO AS LONG AS THE TRACTION CONTROL WAS TURNED OFF. THE PROBLEM WAS AMPLIFIED BY THE FACT, THE TRACTION CONTROL WAS AUTOMATICALLY ON WHEN THE VEHICLE WAS STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621462August 11, 2014
STEERING
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE DRIVING VARIOUS SPEEDS. THE DEALER STATED THAT THE STEERING WHEEL SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618265August 1, 2014
SEAT BELTS
I TOOK MY VEHICLE IN FOR THE SEAT BELT RECALL. THE RECALL WAS PERFORMED, LEAVING QUESTIONS. HOW DOES REMOVING THE SLEEVE ON THE SEAT BELT AND REPLACING IT WITH SHRINK WRAP PLASTIC MAKE THIS SAFER? THERE IS NOW NOTHING TO PREVENT THE SEAT BELT CABLE FROM RUBBING ON THE SIDES OF THE NOW HOLE WHERE THE SLEEVE WAS. NOT TO MENTION THIS LEAVES THIS AREA LOOKING TERRIBLE AND UNFINISHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617905July 31, 2014
ELECTRICAL SYSTEM, STEERING
ON FRIDAY, JULY 25, 2014, MY 2011 CHEVY TRAVERSE STALLED/SHUTDOWN WHILE DRIVING. I PULLED OUT OF A LOCAL GAS STATION AND IMMEDIATELY NOTICED THAT THERE WAS A NOISE COMING FROM THE ENGINE. ALMOST SIMULTANEOUSLY THE CAR BEGAN TO STALL/SHUTDOWN. I PULLED OVER TO THE SHOULDER (FORTUNATELY THERE WAS ONE). I TURNED THE AC UNIT AND RADIO OFF. I STARTED THE CAR WITHOUT ANY NOISE. I DROVE APPROXIMATELY 1 MILE, TURNED THE AC BACK ON AND THE CAR STALLED/SHUTDOWN ONCE AGAIN, THIS TIME AS THE CAR WAS GOING APPROXIMATELY 35 MPH. TO SAY THE LEAST, I WAS EXTREMELY DISTRAUGHT AS THE CAR LOST POWER AND STEERING. FORTUNATELY, (FOR MY FAMILY AND CHEVY), THERE WERE NO CHILDREN IN THE CAR AND THERE WAS NO ACCIDENT. THE SERVICE MANAGER TOLD ME THAT THE PROBLEM WAS RELATED TO THE AC UNIT AND WANTS TO CHARGE ME ALMOST $2,000 TO FIX! THE AC UNIT WAS "FIXED" BACK IN JUNE 2013 WHILE CAR WAS UNDER WARRANTY. IT IS NO LONGER COVERED BY WARRANTY. MY ISSUE IS THAT THE CAR STALLED/SHUT DOWN. A CAR SHUTTING DOWN AT ANY SPEED IS A CLEAR AND PRESENT DANGER. TRAVELING AT 35 MPH CREATES AN EVEN MORE DANGEROUS SITUATION. IF THE AC UNIT CAN STALL A VEHICLE THEN THIS HAS TO BE AN INHERENT DESIGN/PRODUCTION ISSUE. THERE IS NO ACCEPTABLE WAY THAT AN AC UNIT CAN FAIL AND THUS CAUSE THE VEHICLE TO SHUT DOWN PUTTING PEOPLE'S LIVES IN DANGER. HOPEFULLY, MY INCIDENT REPORT WILL PREVENT ANY FUTURE PROBLEMS LIKE THIS FROM OCCURRING, AND MOST IMPORTANTLY, PROTECT PEOPLE'S LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617271July 29, 2014
STEERING
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN. AN INDEPENDENT MECHANIC REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 121,000. UPDATED 09/15/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614920July 21, 2014
STEERING
WHEN SLOWING DOWN TO MAKE A STOP, STEERING ASSIST WAS LOST. ASSIST RETURNED AFTER SHUTTING OFF VEHICLE AND RESTARTING. THE FIRST DAY, IT HAPPENED ON TWO OCCASIONS BUT DURING SUBSEQUENT DAYS, FREQUENCY OF LOSS OF ASSIST INCREASED UNTIL IT HAPPENS ON NEARLY EVERY STOP. WHEN THIS HAPPENS, STEERING EFFORT INCREASES MAKING VEHICLE CONTROL DIFFICULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614739July 19, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
VEHICLE WAS 2011 CHEVY TRAVERSE W/ AWD WITH HISTORY (FOUR INSTANCES) OF ENGINE OIL LEAKS/REQUIRING ENGINE REMOVAL AND REINSTALL. VEHICLE WAS ON INTERSTATE WHEN AWD/VEHICLE STABILITY CONTROL LIGHTS WENT ON. DIC INDICATED 'SERVICE STABILTRACK', 'SERVICE AWD' AND 'AWD DISABLED'. AT THAT TIME, VEHICLE WAS 'CHUGGING' BUT SHORTLY AFTER CHUGGING GOT MUCH WORSE TO THE EXTENT THAT THE VEHICLE COULD NOT ACCELERATE OR MAINTAIN SPEED AT CRUISE, OR WITHOUT CRUISE UP NORMAL HILLS ON AN INTERSTATE. WHEN GAS PEDAL WAS PRESSED FURTHER, RPM/SPEED WOULD INCREASE BUT THEN DROP SHARPLY (500-1000RPM) MULTIPLE TIMES AND NO FURTHER POWER COULD BE APPLIED. VEHICLE SLOWED DOWN TO ABOUT 50MPH AT THE TOP OF A HILL. HAPPENED FOR THE NEXT 15-20 MILES UNTIL IT COULD BE PULLED OVER. VEHICLE WAS TAKEN IN ONCE RIGHT AFTER ORIGINAL OCCURRENCE, ALL THREE LIGHTS HAD GONE OFF AT POINT AND VEHICLE DROVE NORMALLY AFTER THAT. SERVICE CENTER INDICATED A WHEEL CENSOR (FRONT RIGHT) WAS READING DEFECTIVE INFORMATION. THEY CLEANED 'DUST' FROM THE SENSOR. HAPPENED AGAIN ABOUT TWO WEEKS LATER, SIMILAR CIRCUMSTANCES/RESULTS. SERVICE CENTER INDICATED WHEEL SENSOR WAS BAD, THEY REPLACED (AT MY COST) AND HAD NO FURTHER INSTANCES FOR ABOUT FOUR MONTHS. SIMILAR SITUATION HAPPENED AGAIN TODAY (7/19/2014, CONDITIONS AND RESULTS). HOWEVER, THE ENGINE CHUGGING WAS MUCH WORSE AND VEHICLE COULD NOT BE DRIVEN SAFELY ON THE INTERSTATE, WOULD NOT ACCELERATE OR MAINTAIN SAFE INTERSTATE SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610277July 14, 2014
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
JUNE 2014. WAS DRIVING ON CITY EXPRESSWAY WHEN SUDDENLY "SERVICE STABILITRACK/TRACTION CONTROL SYSTEM OFF" CAME ON. OUR SUV SUDDENLY STARTED LOSING POWER. TOOK TRUCK TO CHEVROLET DEALER SERVICE DEPT. SERVICE PERFORMED. TECH SAID HE FOUND NOTHING WRONG. DID NOTE THAT I HAD OTHER RECALLS PENDING ON VEHICLE. JULY 2014. WAS DRIVING ON INTERSTATE 40 AT 11 P.M. AND WAS 80 MILES FROM HOME. I WAS DRIVING ALONE. SUDDENLY "SERVICE STABILITRACK/TRACTION CONTROL SYSTEM OFF" CAME ON. SUV STARTED LOSING POWER. WAS UNABLE TO GET ABOVE 65. AT SOME POINTS RPM WAS HIGH THEN LOSS OF POWER. SUV FELT AS IF IT WAS TRYING TO CUT OFF. HAVE READ IN A FORUM ([XXX]) THAT THIS IS HAPPENING TO A LOT OF TRAVERSES. WE PURCHASED THIS SUV TWO YEARS AGO AND REALLY LIKE IT AS IT'S PERFECT FOR ME AS I HAVE TO TRANSPORT MY DISABLED IRAQI WAR VETERAN HUSBAND TO AND FROM HIS VA MEDICALS AND WE TRAVEL THE INTERSTATE A LOT. IS THIS ANOTHER ISSUE THAT GM NEEDS TO ADD TO ITS RECALL? WE LOVE OUR VEHICLE BUT NOW HAVE A SERIOUS CONCERN ABOUT THIS VEHICLE'S SAFETY. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609870July 11, 2014
AIR BAGS, STRUCTURE:BODY, SUSPENSION
WHILE SITTING AT A STOP SIGN MY TRAVERSE WAS HIT ON THE DRIVER'S SIDE BY THE TIRE AND FENDER. THE SIDE AIR BAG OR FRONT AIRBAGS DIDN'T DEPLOY. THE VEHICLE THAT HIT MY TRAVERSE HAD AIRBAGS THAT DEPLOYED. MY WIFE WAS 4 MONTHS PREGNANT AND DIDN'T HAVE PROPER PROTECTION OF THE MULTIPLE AIRBAGS THIS VEHICLE HAS. SHE INJURED HER KNEE FROM BANGING INTO THE DASH BOARD AND CAUSED GREAT CONCERN ABOUT THE HEALTH OF OUR UNBORN CHILD. THE SAD PART IS NOW WE RECEIVE A LETTER THAT OUR CAR IS PART OF THE RECENT SIDE IMPACT AIR BAG RECALL ON THE CHEVROLET TRAVERSE. THE REASON WHY IT DIDN'T DEPLOY IN THE ACCIDENT IS BECAUSE OF WIRE ISSUES ON THE AIRBAG SYSTEM. UNSAFE AT ANY SPEED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10607441July 1, 2014
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED WHILE WAITING AT A TRAFFIC LIGHT, A VEHICLE CRASHED INTO THE REAR END AND PUSHED THE VEHICLE INTO AN INTERSECTION. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN HER. THE CONTACT SUSTAINED INJURIES TO THE CHEST, KNEE AND A FRACTURED HAND. THE POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT THE AIR BAG LIGHT ILLUMINATED THREE TIMES PRIOR TO THE FAILURE HOWEVER, THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURE AND AS A TEMPORARY REMEDY RESET THE LIGHT. THE CONTACT ALSO LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V118000 (AIR BAG). THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 45,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10605239June 23, 2014
STEERING
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE TURNING AT LOW SPEEDS, THE POWER STEERING FAILED AND THE CONTACT HEARD A GRINDING NOISE COMING FROM THE STEERING WHEEL. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605457June 23, 2014
STEERING
CAR BECAME VERY HARD TO STEER, MADE A RUBBING NOISE. WE PARKED AND LOOKED UNDER THE CHASSIS TO SEE IF WE HAD SNAGGED A BRANCH OR SOMETHING. SINCE THAT INCIDENT IT HAS HAPPENED SEVERAL MORE TIMES. I TOOK IT TO A LOCAL REPAIR GARAGE AND HAD THEM DRIVE IT AROUND. OF COURSE IT DIDN'T HAPPEN FOR THEM. I HAD THE DEALER CHECK IT OUT, THEY COULDN'T FIND THE PROBLEM EITHER. WHEN THIS OCCURS I HAVE TO WRESTLE WITH THE STEERING. IT HAS HAPPENED WHILE I TRY TO PARK OR TURN A CORNER, I DON'T HAVE TO BE GOING VERY FAST. I MAD A LEFT TURN ONE DAY AND COULDN'T MAKE THE CORNER. HAD THERE BEEN CARS PARKED ALONG THE STREET I WOULD HAVE HAD A REAL PROBLEM. AS IT WAS I PARKED AND WE TOOK IT IN. IT'S VERY FRUSTRATING WHEN PROFESSIONALS CAN'T PINPOINT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604641June 19, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHILE DRIVING DOWN THE HIGHWAY AT HIGH RATES OF SPEEDS, ALL OF A SUDDEN THE DASHBOARD DISPLAY LIGHTS UP WITH ALL KINDS OF MESSAGES. IT SAYS TO CHECK TRACTION CONTROL AND REDUCING ENGINE POWER. THE ENGINE REDUCES POWER AND WHEN YOU STEP ON THE GAS IT DOESN'T GO ANYWHERE. THIS HAPPENED A FEW TIMES. AT FIRST I THOUGHT MAYBE IT WAS ICE BUILDUP BUT AFTER IT HAPPENED A FEW MORE TIMES I LOOKED ONLINE WHERE I CAME ACROSS A FORUM AND FOUND OUT THERE WERE HUNDREDS OF OTHER CHEVY TRAVERSE OWNERS WHO HAD THE SAME PROBLEMS. IT HAPPENED ON THE HIGHWAY WHEN I WAS DRIVING AND I ALMOST GOT SMASHED FROM BEHIND BY PEOPLE GOING OVER 70MPH. THE CAR WOULD BARELY MOVE. THE TRAVERSE WAS ONLY 2 YEARS OLD. AFTER TAKING IT TO THE DEALER THEY STATED IT WAS THE THROTTLE BODY. IT WASN'T COVERED UNDER WARRANTY. I BELIEVE IT SHOULD'VE BEEN SINCE THE THROTTLE BODY IS PART OF THE ENGINE. HOW CAN A VEHICLE 2-3YEARS OLD AND HAVE A 100,000 MILE POWER TRAIN WARRANTY NOT BE COVERED. AFTER TALKING TO A FEW CHEVY PEOPLE I FOUND OUT THIS HAS HAPPENED TO OTHER TYPES OF GM VEHICLES TOO. THEY STATED THERE HAS BEEN BULLETINS PUT OUT ON EARLIER MODELS BUT NEVER A ACTUAL RECALL. I CALLED GM CORPORATE BUT THEY DIDN'T WANT TO HEAR IT. VERY SERIOUS PROBLEM THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598925June 17, 2014
STEERING
THE POWER STEERING IN MY 2011 CHEVY TRAVERSE FAILS FREQUENTLY WHEN TURNING INTO STREETS, PARKING LOTS OR DRIVEWAYS. THE STEERING LOCKS UP AND IS HARD TO NAVIGATE TURNS ALMOST CAUSING ACCIDENTS. I HAVE SAFETY CONCERNS WHICH PUTS MY ENTIRE FAMILY AT RISK. I TOOK VEHICLE TO DEALERSHIP AND THEY CLAIMED THAT IT WAS THE RACK AND PINION THAT WAS WORN PER THE REPAIR ORDER WHICH I PAID $1600 TO FIX. ONCE I TOOK THE VEHICLE HOME, THE SAME PROBLEM WAS STILL OCCURRING. VERY FRUSTRATED THAT THE REPAIR DID NOT CORRECT THE PROBLEM. I RETURNED THE VEHICLE TO THE DEALERSHIP WHERE NOW THEY TOLD ME THAT THE VEHICLE NEEDED A NEW POWER STEERING PUMP. IT WAS REPLACED AND BILLED TO GM AS A "GOODWILL" REPAIR ORDER OF $700. THERE IS CLEARLY A DEFECT IN THE STEERING AND HOPE THAT GM EXTENDS AND ISSUES A RECALL FOR THE 2011 TRAVERSE BEFORE A SERIOUS ACCIDENT OCCURS. I DO NOT FEEL SAFE IN THIS VEHICLE EVEN AFTER THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599052June 17, 2014
STEERING
VEHICLE INTERMITTENTLY LOSES POWER STEERING. SO FAR THIS ONLY HAS OCCURRED AT LOW SPEED. I HAVE HAD IT TO THE DEALER 4 TIMES AND AM GOING AGAIN THIS WEEK. THEY HAVE REPLACED PS PUMP AND RACK AND BELTS. PROBLEM STILL PERSISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598650June 16, 2014
ENGINE, FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
HESITATION UPON ACCELERATION .INCIDENT REPORTED TO COX CHEVY 08/23/11,MAHER CHEVY 11/02/12,04/16/14 AND AN ACCIDENT 06/07/14 WITH BODILY INJURY HITTING A CONCRETE WALL. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10597075June 9, 2014
ENGINE
WHILE DRIVING AT HIGHWAY SPEEDS MY 2011 CHEVY TRAVERSE BEGAN TO OVERHEAT. THE TEMPERATURE GAUGE PEGGED ALL THE WAY UP TO 260 DEGREES. I CHECKED THE COOLANT TANK AND COULD SEE THAT IT WAS SLIGHTLY LOW BUT NOTHING TO CAUSE AN OVERHEAT. I ATTEMPTED TO DRIVE TO GET TO AN AUTO PARTS STORE TO GET COOLANT. I WAS ABLE TO GET THE COOLANT AND ADDED THE COOLANT AND ALLOWED THE CAR TO COOL BEFORE ATTEMPTING TO START AGAIN. AFTER ABOUT 30 MINUTES HAD PASSED I STARTED THE CAR AGAIN AND THE TEMPERATURE GAUGE WAS DOWN TO 211 DEGREES. I ATTEMPTED TO DRIVE AGAIN AND A MESSAGE CAME UP ON MY DIC, IT READ ENGINE OVERHEAT IDLE ENGINE, THE ENGINE POWER REDUCED AND I WAS ONLY ABLE TO GO ABOUT 40MPH. I PULLED TO THE SIDE OF THE ROAD AND TO NO AVAIL IN THE END HAD TO HAVE MY CAR TOWED TO A REPAIR SHOP. AFTER $745.00, THE WATER PUMP AND THERMOSTAT HAD TO BE REPLACED. THE TECHNICIAN INDICATED THAT THE WATER PUMP HAD BEEN LEAKING. I NEVER SAW ANY LEAKING IN MY DRIVEWAY OR WHEN I CHANGED THE OIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595085June 4, 2014
STEERING
LETTER FROM CONGRESSMAN RIBBLE ON BEHALF OF CONSTITUENT RE 2011 CHEVROLET TRAVERSE ( ATTN: KERRY NIEMCEK). *SMD THE CONSUMER STATED THE POWER STEERING PUMP AND RACK AND PINION MALFUNCTIONED DURING OPERATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596075June 4, 2014
STRUCTURE:BODY, AIR BAGS
WHILE STOPPED AT A RAILROAD CROSSING, I WAS REAR ENDED BY A VEHICLE TRAVELING 55 MPH WHICH TOTALED MY CAR BUT THE AIRBAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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