Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10343522July 15, 2010
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING
A LOUD RATTLING NOISE WAS COMING FROM UNDER THE HOOD AND THE HAD NO A/C. AFTER LOOKING UNDER HOOD, FOUND THE BELT HAD SPLIT IN TWO. I REPLACED THE A/C BELT ON A 2002 CHEVY SUBURBAN AND AFTER DOING THIS, NOTICED THE BELT TENSIONER WAS RATTLING A GREAT DEAL SO REPLACED IT. WHEN I RECEIVED THE BELT TENSIONER FROM THE PARTS STORE, ENCLOSED WAS A WARNING/ALERT MESSAGE TO REFER TO GM TBS # 03-01-38-019A AFTER REVIEWING THIS INFORMATION, I DON'T UNDERSTAND WHY THE CUSTOMER SHOULD HAVE TO PAY TO REPLACE THE A/C COMPRESSOR WHEN THEY KNOW IT IS A DEFAULT ON 17 VEHICLES FROM THE YEARS 2002 TO 2004. I FEEL THIS SHOULD BE CHEVY AND GM'S RESPONSIBILITY AS I NOW WILL NEED TO PAY WELL OVER $1000.00 TO FIX SOMETHING THAT WAS A KNOWN PROBLEM, YET NOTHING WAS DONE ABOUT IT. I FEEL THIS IS A DANGER TO ANY DRIVER IF THIS IS NOT FIX BECAUSE HAD THE BELT BROKE WHILE I HAD BEEN DRIVING DOWN THE HIGHWAY AND ALSO TAKEN OUT THE SERPENTINE BELT WHILE DRIVING, IT COULD CAUSE A SIGNIFICANT ACCIDENT FOR MY VEHICLE TO STOP WORKING IN THE MIDDLE OF THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342588July 12, 2010
SERVICE BRAKES, HYDRAULIC
AT LOW SPEEDS (<30 MPH) ABS ACTIVATES WHICH IS LEADING TO AN INCREASE IN STOPPING DISTANCE. HAS POTENTIAL FOR ACCIDENTS IN RESIDENTIAL AND CITY TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341896July 7, 2010
SERVICE BRAKES, HYDRAULIC
MY 2002 CHEVROLET SUBURBAN Z71 (1500) IS EXPERIENCING ANTI-LOCK BRAKE PROBLEMS. WHENEVER THE CAR IS ABOUT TO STOP, THE ANTILOCK BRAKES ACTIVATE AND PREVENT STOPPING IN A NORMAL DISTANCE FOR SLOW SPEEDS. THIS HAS NEARLY CAUSED SEVERAL LOW SPEED ACCIDENTS. I SEE THERE WAS A RECALL CAMPAIGN, #05V379000 AND I CALLED GM TO CHECK IF MY VEHICLE WAS INCLUDED BUT THEY SAID NO, EVEN THOUGH MY VEHICLE IS IN THE INDICATED YEAR RANGE AND IS EXHIBITING THE EXACT SYMPTOMS DESCRIBED IN THE RECALL. THIS VEHICLE SHOULD BE INCLUDED IN THE RECALL TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340363June 28, 2010
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. THE VEHICLE HAS FIRESTONE STEEL TEX A/T TIRES, LINE SIZE LT245/75R16. THE CONTACT STATED THE TIRES WERE EXHIBITING SEPARATION FROM THE CHORDS. IN ADDITION, THE FRONT PASSENGER'S TIRE WAS DRY ROTTED. THE CONTACT STATED THE TREAD SEPARATED AND DAMAGED THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE OF THE TIRES WAS 500. THE VEHICLE FAILURE AND CURRENT MILEAGES WERE 91,418.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339780June 23, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE TRAVELING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. TWO WEEKS LATER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335126June 7, 2010
SERVICE BRAKES, HYDRAULIC
MY WIFE OWNS TWO GM SUBURBANS, 2002 AND 2004. BOTH EXPERIENCED BRAKE FAILURE DUE TO ROTTING BRAKE LINES WITHIN A WEEK OF EACH OTHER. I HAVE PAID OVER $2,000.00 TO HAVE THEM BOTH REPAIRED. THE 2002 FAILURE SENT ME OUT INTO THE STREET IN FRONT OF MY HOME UNABLE TO STOP. THE SECOND FAILURE OF THE 2004 OCCURRED WHILE ON A CROSS COUNTRY TRIP WITH MOST OF MY FAMILY IN THE CAR. THIS IS THE ONE THAT SPURS MY EFFORTS TO COMPLAIN. I COULD LOSE IT WHEN CONSIDERING WHAT COULD HAVE HAPPENED TO MY FAMILY DUE TO THESE FAILURES ON TWO VERY EXPENSIVE CARS WHICH I WOULD NEVER HAVE EXPECTED TO FAIL LIKE THIS. I WOULD LIKE VERY MUCH NOT TO HAVE THIS HAPPEN TO ANYONE ELSE AND IF I CAN GET A REFUND FOR THE COSTLY REPAIR THAT WOULD BE GREAT. I HAVE PRESERVED THE ROTTED BRAKE LINES. PLEASE LET ME KNOW IF YOU NEED ANY FURTHER INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331495May 21, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2002 CHEVY SUBURBAN - I HAD THE ABS SYSTEM REPLACED IN 2005 TO HAVE IT BREAK DOWN AGAIN IN 2008. THE DEALER'S SERVICE DEPARTMENT SAYS THAT THERE IS NO RECALL ON IT BECAUSE THEY HAVEN'T HEARD SUFFICIENT CONSUMER COMPLAINTS TO WARRANT A RECALL! FURTHER, I CALLED CHEVROLET'S/GMC'S SERVICE DEPARTMENT AND THEY SAID THAT THEY DON'T READ INTERNET COMPLAINT BOARDS. ALL COMPLAINTS HAVE TO BE DIRECTED STRAIGHT TO CHEVY'S CUSTOMER SERVICE DEPARTMENT IN ORDER TO BE INPUT INTO A "COMPLAINT DATABASE", THEN THEY DETERMINE IF THEY HAVE RECEIVED ENOUGH COMPLAINTS TO MERIT A RECALL - PER INDUSTRY STANDARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328892May 4, 2010
FUEL SYSTEM, OTHER
MY 2002 CHEVY SUBURBAN HAS INTERMITTENT BUT INCREASINGLY MORE FREQUENT AND LONGER DURATION STARTING PROBLEMS. MY RESEARCH TELLS ME THAT IT IS EXHIBITING THE EXACT SAME SYMPTOMS AS THE 2000 AND 2001 SUBURBAN MODELS THAT WERE UNDER A 2005 FUEL PUMP HARNESS RECALL. AFTER NEARLY 4 MONTHS OF DEALING WITH THIS PROBLEM, RESEARCHING IT, AND TRYING TO CONVINCE BOTH MY LOCAL MECHANIC AND THE DEALERSHIP TO REPLACE THE PUMP, MY SUBURBAN FINALLY FAILED TO START AT ALL TODAY. TOMORROW MY LOCAL MECHANIC IS GOING TO REPLACE THE FUEL PUMP AND RELAY. I AM ANGRY TO DISCOVER THAT THE 2001 AND 2000 MODELS WERE UNDER RECALL FOR THIS VERY SAME ISSUE, BUT THE 2002 MODELS WERE NOT INCLUDED IN THE RECALL AND THE DEALERSHIP -- COURTESY CHEVROLET IN SAN DIEGO -- DESPITE 3 RECENT VISITS THERE WITH THIS PROBLEM, FAILED TO MENTION THIS RECALL OF THOSE EARLIER YEAR MODELS. THEY FAILED TO EVEN RECOGNIZE THAT THIS COULD BE A PROBLEM WITH MY SUBURBAN. THEY WON'T DO ANYTHING UNLESS A COMPUTER DIAGNOSED CODE TELLS THEM WHAT TO DO. MY SYMPTOMS ARE THE SAME AND I'M REALIZING NOW HOW FORTUNATE I AM THAT THIS CAR DID NOT DIE ON ME IN THE MIDDLE OF ONE OF THE MANY INTERSTATE HIGHWAYS IN SAN DIEGO COUNTY. I'M ALSO FORTUNATE THAT MY CAR DID NOT CATCH ON FIRE! I'M ASKING YOU TO LOOK INTO HOW MANY 2002 SUBURBANS HAVE THE SAME FUEL PUMP AND FUEL PUMP HARNESS ISSUES AS THE 2000 AND 2001 MODELS. THE DATE LISTED BELOW IS THE FIRST DAY THE CAR ACTED UP. IT HAS BEEN ONGOING PROGRESSIVELY SINCE THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328508May 3, 2010
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2002 CHEVROLET SUBURBAN 2500 4WD TRANSFER CASE FAILURE *GR THE CONSUMER NOTICEABLE A CONSIDERABLE AMOUNT OF SMOKE COMING FROM BEHIND THE VEHICLE. HE PULLED OVER AND NOTICED OIL DRIPPING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND UPON INSPECTION IT WAS DETERMINED THE TRANSFER CASE HOUSING HAD A HOLE IN IT. THE CONSUMER DID SOME RESEARCH AND DISCOVERED IT WAS A WELL KNOWN ISSUE WITH THE TRANSFER CASE OIL PUMP RETAINING METHOD, CAUSING THE PUMP TO MOVE AROUND IN THE HOUSING, EVENTUALLY WEARING A HOLE IN THE REAR TRANSFER CASE HOUSING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325376April 13, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER ON 2002 AND 2003 MODEL OF CHEVROLET SUBURBAN STICKS AT A RANDOM PLACE. WE HAVE BEEN PULLED OVER TWICE BY POLICE FOR DRIVING TOO SLOW. HAPPENED MORE THAN ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324924April 11, 2010
SERVICE BRAKES, HYDRAULIC
ON NOVEMBER 16TH 2009 WITH NO WARNING MY 2002 CHEVROLET SUBURBAN EXPERIENCED A SUDDEN AND TOTAL BRAKE FAILURE. THE VEHICLE WAS TRAVELING SLOWLY AND THE DRIVER WAS ABLE TO PULL OFF THE ROAD , CALL FOR A TOW TRUCK AND HAVE THE VEHICLE TOWED TO A LOCAL REPAIR SHOP. DIRECT TIRE OF WATERTOWN (PHONE:617-923-1800) ADVISED THAT THE UNDER BODY BRAKE LINE WAS SEVERELY CORRODED IN SEVERAL PLACES, HAD RUPTURED IN ONE SPOT AND WAS LEAKING IN ONE OTHER PLACE. THE VEHICLE WAS REPAIRED BY THEM. THE RECEIPT FOR THE WORK DONE BY IS AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324862April 10, 2010
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
WHILE TRAVELING ON BUSY STREET, OUR 2002 CHEVROLET SUBURBAN SUDDENLY WAS WITHOUT POWER. PRESSING ON ACCELERATOR DID NOTHING AND VEHICLE COMPLETELY STALLED WHEN BRAKE WAS APPLIED. THIS LEFT US ATTEMPTING TO NAVIGATE FROM BUSY STREET WITH OUR THREE KIDS IN THE CAR WITH NO POWER STEERING OR BRAKES! WE WERE 140 MILES FROM HOME AND WHEN WE ATTEMPTED TO DRIVE BACK HOME, THIS PROBLEM OCCURRED AGAIN. THIS TIME ON BUSY FOUR LANE ROAD WITH LOTS OF TRAFFIC. THE VEHICLE STALLED OUT AGAIN LEAVING US ON SIDE OF BUSY ROAD AT ON RAMP LOCATION. THIS WAS NOT FIRST TIME THAT THIS HAS OCCURRED. WE HAVE HAD 5 OTHER INCIDENCES WITH THIS VEHICLE. GM IS NO HELP. THEY ACT LIKE THEY HAVE NEVER HAD ANY REPORTS OF SUCH PROBLEMS, YET MANY CAN BE FOUND ONLINE. WE HAD OUR VEHICLE TOWED TO AN INDEPENDENT REPAIR CENTER SINCE THE GM DEALERSHIP REPAIR SHOP WAS MORE INTERESTED IN TELLING US THAT THEY COULDN'T FIX IT ON THAT DAY BUT THEY DID HAVE A RENTAL CAR SERVICE ON LOT. I HOPE THAT SOON ATTENTION WILL BE GIVEN TO THIS OBVIOUS DEFECT IN THIS VEHICLE BEFORE SOMEONE IS KILLED. BUT THEN AGAIN THAT IS WHAT IT TOOK FOR ATTENTION TO BE GIVEN TO TOYOTA PROBLEMS. PLEASE TAKE ACTION FOR THIS MATTER BEFORE LIVES ARE LOST!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320156March 16, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT WAS DRIVING APPROXIMATELY 30 MP. PRESSURE WAS APPLIED TO THE BRAKES AND THE VEHICLE CONTINUED TO ACCELERATE. THE EMERGENCY BRAKE WAS ENGAGED AND THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER WAS NOTIFIED OF THE FAILURE. THE TECHNICIAN STATED THE FAILURE WAS RELATED TO THE ANTI-LOCK BRAKE SYSTEM AND THE SERVICE REPAIR WOULD BE AT THE OWNERS EXPENSE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 05V379000 (COMPONENT: SERVICE BRAKES, HYDRAULIC: ANTI-LOCK). THE VIN WAS EXCLUDED FROM THE RECALL DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319832March 15, 2010
STRUCTURE:FRAME AND MEMBERS
I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A BLAST OF AIR LIKE A TORNADO OR HURRICANE IN MY CAR. PAPERS AND THINGS IN MY CAR STARTED FLYING. WHEN I STOPPED I DISCOVERED THAT THE REAR WINDOW HAD SEPERATED ITSELF FROM THE FRAME AT THE TOP AND WAS NOW OPEN BY AN INCH. THE WINDOW IS DESIGNED TO OPEN FROM THE BOTTOM WITH A LATCH. THE TWO HINGES AT THE TOP OF THE WINDOW HAD NOW ALSO SNAPPED BROKEN FROM THE WINDOW, LEAVING ONLY THE SIDES ATTACHED. THIS IS A VERY LARGE WINDOW AND COULD HAVE TOTALLY COME OFF IN TRAFFIC CAUSING GREAT HARM TO OTHERS. IF THE WINDOW HAD BEEN OPEN AS IT IS ALSO DESIGNED IT WOULD HAVE BLOWN OFF. I HAVE SINCE FOUND THAT THE COLLISION REPAIR PLACE I USED SAID HE HAD ANOTHER JUST LIKE IT THE WEEK BEFORE. IN TRYING TO REPLACE THE WINDOW WITH ANOTHER USED ONE HE FOUND THAT THE ADHESIVE WAS ALSO STARTING TO DO THE SAME, THEREFORE IT WAS NECESSARY TO REPLACE IT WITH A NEW ONE. IN FIXING THE WINDOW THE COLLISION EXPERT SHOWED HOW EASY IT WOULD BE FOR THE MANUFACTURER TO FIX. IT NEEDS BOTH SIDES OF THE HINGES BOLTED. I DO FEEL THIS SHOULD BE ADDRESSED TO SAVE OTHERS HARM. I HAVE ALSO SAVED ALL PARTS PERSONALLY FOR ANY/ALL INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313811February 24, 2010
SERVICE BRAKES, HYDRAULIC
THE ANTI LOCK BRAKING SYSTEM ACTIVATES WHEN COMING TO A STOP ON DRY PAVEMENT. TYPICALLY 10 MILES PER HOUR AND LESS. THIS HAPPENS ALMOST 40% OF THE TIME WHEN STOPPING. WE ALMOST RAN IN TO THE BACK OF A PARKED VEHICLE. A RECALL WAS PERFORMED IN JANUARY OF 2007 BUT I AM WONDERING IF THIS WAS ACTUALLY FIXED OR JUST REPLACED WITH THE SAME PARTS THAT WENT BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308515February 10, 2010
PARKING BRAKE
EMERGENCY BRAKE DOES NOT WORK. HAS BEEN BAD SINCE 36K MILES AND DEALER REFUSES TO TOUCH BECAUSE VEHICLE IS OUT OF WARRANTY. FIX IS BUYING NEW CABLES WITH NEW EMERGENCY BRAKE PEDAL; WHY NEW PEDAL? THEY OBVIOUSLY KNOW THAT THEY HAVE A PROBLEM AND THEY DON'T WANT TO TAKE RESPONSIBILITY FOR IT. WHY SHOULD I HAVE TO PAY FOR THEIR POOR ENGINEERING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303047January 28, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHENEVER THE CONTACT ATTEMPTED TO ENGAGE THE BRAKE PEDAL AT A LOW SPEED HE NOTICED THAT THE ABS SUDDENLY ACTIVATED WHICH ALSO INCREASED THE STOPPING DISTANCE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 130,000. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302548January 27, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
NORMAL OPERATION ABS CYCLING WHEN INCHING TO A STOP,ON HWY OPERATION ABS CYCLES EVEN WHEN BRAKING AND THERE ARE NO ADVERSE CONDITIONS PROBLEM IS SPORADIC AT BEST FOR CONSEQUENCES IT HAS NOT BUT COULD LEAD TO ACCIDENT. HAD BEEN TAKEN TO DEALER FOR RECALL, SENSORS FOR ABS WERE REPLACED. PROBLEM IS STILL PRESENT.*CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302562January 27, 2010
SERVICE BRAKES, HYDRAULIC
1.NORMAL OPERATION 2. ABS CYCLING WHEN INCHING TO A STOP,ON HWY OPERATION ABS CYCLES EVEN WHEN BRAKING AND THERE ARE NO ADVERSE CONDITIONS. THE PROBLEM IS SPORADIC AT BEST. AS FOR CONSEQUENCES,IT HAS NOT BUT COULD LEAD TO ACCIDENT. 3. PROBLEM IS STILL PRESENT. *CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294697December 7, 2009
ENGINE AND ENGINE COOLING
2002 CHEVROLET SUBURBAN 1500 LOSES ACCELERATION POWER ON HIGHWAY. VEHICLE DOES NOT RESPOND TO ACCELERATION ATTEMPTS. ONCE BRAKE IS APPLIED VEHICLE COMPLETELY STALLS AND HAS NO POWER STEERING OR BRAKES. THIS HAS OCCURRED IN HIGHWAY DRIVING AT 70 MPH IN HEAVY TRAFFIC AREAS. THERE IS NO CONSISTENCY IN OCCURRENCES. HAPPENED AUGUST 2007 , AND DEC. 2007, SEPT. 2009 AND NOVEMBER 2009. CHECK ENGINE LIGHT DOES NOT COME ON. CAN NOT BE DIAGNOSED ON COMPUTER. GM MECHANICS CAN NOT FIGURE OUT PROBLEM UNLESS IT HAPPENS TO THEM. GM REFERS US TO DEALERSHIP FOR DIAGNOSING AND REPAIRS UNDER THESE CONDITIONS. DON'T HAVE THE MONEY TO PUT IN REPAIRS THAT MAY OR MAY NOT CORRECT PROBLEM. HAVE FOUND MANY COMPLAINTS ON INTERNET DETAILING THIS PROBLEM BUT GM DENIES ANY KNOWLEDGE OF THIS PROBLEM. NOTICED THAT 2001 CHEVY SUBURBANS HAVE HAD A RECALL OF CRANKSHAFT POSITION SENSOR AND THAT SYMPTOMS ARE SIMILAR TO MY VEHICLE. THIS PROBLEM POSES A TREMENDOUS LIFE AND DEATH SAFETY CONCERN FOR ME AND MY FAMILY ESPECIALLY WHEN WE ARE TRAVELING IN HIGH TRAFFIC AREAS OR IN MOUNTAIN AREAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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