Chevrolet Suburban Complaints (2023)

149 consumer complaints on file.

#11554430November 9, 2023
TIRES
Vehicle had 14,000 miles and tires were rotated by dealership twice, last one 3 weeks ago. Was driving 55 mph and had a sudden complete deflation and stopped immediately. Tire is completely separated. The outer sidewall is completely separated from the rest of the tire. The tire has never had an injury or other issues. The tire rotation was at Gerry Lane Chevrolet in Baton Rouge, LA. I took the tire in the same day to Gerry Lane Chevrolet service department and they were not helpful. They did not even look at the tire. I am having all 4 tires replaced tomorrow at Costco and will keep the damaged tire and 3 others for any forensic evaluation by your department or designate. I am concerned that this maybe the canary in the coal mine and if there is a manufacturing defect other lives may be at risk. Look forward to urgent follow up. Continental tire has had similar problems with sudden blowouts. 14000 miles properly maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546032September 22, 2023
VISIBILITY/WIPER, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the vehicle experienced phantom braking. Additionally, the windshield wipers were inoperable. On another occasion, while driving at approximately 70 MPH, the vehicle experienced phantom braking. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a loss of communication with the control module, steering, gateway module, engine, body control module, and brakes. The dealer retrieved DTC codes: U0101, U0131, U0146, U152B, U160F, and U1561. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544641September 14, 2023
UNKNOWN OR OTHER
I drove a 2019 Ford Explorer with Ford Sync, which integrated well with my Android phone to allow handsfree access to Google Maps or Waze for navigation, voice control of my phone for speech-to-text, simple Google queries, like "who wrote the song American Pie," etcetera. Steering wheel controls could also be used to make or disconnect phone calls. It was a very safe, efficient, satisfying, hands-free driving experience provided at no-cost. Unfortunately, I traded that vehicle in on a 2023 Chevy Suburban, which has an Android Auto based infotainment system. This system can be safe and efficient, but ONLY IF YOU PAY A SUBSCRIPTION. Otherwise, it is VERY UNSAFE. Things that won't work without a subscription include: "Hey Google" voice commands, steering wheel phone controls, instrument cluster road speed display. There are workarounds for some of these items, such as pressing the microphone icon in the infotainment center to initiate voice commands, but these workarounds require the driver to take their attention away from driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541819August 31, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. The vehicle was taken to the dealer and was repaired. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed again; however, the vehicle accelerated and failed to stop. The contact also stated that the radio display screen failed to function. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528662June 24, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
There were no accidents or near accidents but the computer system was spitting out different problems and telling me that different system were needing service such as the ESC system, the steering wheel column l, collision traction , etc plus the engine light came on. Thus occurred on the 20th of June. I took it in for service and they said they fixed the problem but then while coming home on the 22nd the system started acting up again. Took it back to the dealership and they said the computer lost communication. They had to keep my vehicle because they cannot figure out jow to adjust the computer harness and why I am continuing to get the error codes. This vehicle is only 4 months old (3/11/23). I am concerned that could be a major problem if it cannot be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527660June 19, 2023
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Driving the vehicle on an interstate highway with the flow of traffic at 70 mph, without warning the engine shut off. This caused loss of speed and loss of power steering, almost causing me to be hit in the rear end twice at highway speeds. There were no warning lights or any instrument indication prior to the failure. After barely being able to get the vehicle into the brakedown lane, the vehicle would not restart. The electronics all worked, there were no warnings or indicator lights but the engine would not start despite multiple attempts by myself and the tow truck driver. The vehicle is currently at the dealership being diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523330May 22, 2023
AIR BAGS, SEAT BELTS
Vehicle was purchased new, has 2900 miles on it. The service safety restraint system light came on. I know this has been on going issue in past on these vehicles and want it reported and documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515910April 7, 2023
ENGINE
The car shifted into neutral while I was driving. I was slowing down to stop at a traffic light when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495507November 30, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Multiple time the full safety camera system has failed. The front rear and 360 degree view camera have intermittently failed multiple times. Restarting the vehicle has had no effect on restoring functionality of the very vital rear back up camera, front camera, parking and pedestrian sensors. This is a random occurrence, has happened at least 5 separate occasions since purchase, and occurs intermittently. Date is the last time this issue occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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