Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11399294March 5, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
PURCHASED VEHICLE IN MARCH 2020, HAVE HAD 4 INSTANCES OF MAKING A LEFT HAND TURN AND VEHICLE SHUTS OFF. HAVE READ THAT STEERING ASSIST RECALL WAS DONE, BUT FROM WHAT I'VE READ THIS IS EXACTLY WHAT IT IS DOING, LOW SPEED AND MAKING A TURN. ANY SUGGESTIONS OR HAVE OTHERS EXPERIENCED SAME? DATE IS LAST TIME BUT HAS HAPPENED ABOUT 4X S NOW SINCE LAST SUMMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397084February 20, 2021
ENGINE, UNKNOWN OR OTHER
RADIATOR STRESS FRACTURES DISCOVERED AT 98K MILES. ALWAYS SERVICED AT CHEVY DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396750February 18, 2021
SERVICE BRAKES
WHEN AT LOW SPEED OR IN REVERSE THE VEHICLE FEELS LIKE THE BRAKES ARE GRABBING AND HAVE A VERY HARD TIME STOPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396073February 13, 2021
FUEL/PROPULSION SYSTEM
GAS LINE OR TANK IS LEAKING AND THERE IS A RECALL FOR THIS ON CHEVY SUBURBANS, BUT A RECALL FOR THIS IS NOT LISTED WITH MY VIN. THIS IS A SAFETY HAZARD AND I SHOULD NOT BE REQUIRED TO COME OUT OF POCKET FOR THIS WHEN IT IS A KNOWN ISSUE FOR VEHICLES IN THIS CLASS. I STARTED THE ENGINE YESTERDAY MORNING AND NOTICED A GAS SMELL. WHEN I BACKED OUT OF THE STATIONARY SPOT I NOTICED GAS ON THE DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395111February 7, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
DRIVING TODAY IN SNOW, INCREASED ELECTRICAL DEMAND ON VEHICLE WHILE ACCELERATING. SMELLED BURNING WIRES AND ALL DASH LIGHTS FLICKERED THEN DIED. ENGINE TURNED OFF AND HAD TO BE RESTARTED WITH THE PUSH BUTTON. HAPPENED WITHIN 30 MINUTES LATER WHILE ACCELERATING ONTO A MAIN ROAD WITH TRAFFIC, LOST CONTROL OF VEHICLE AND HAD TO FORCE THE STEERING WHEEL TO TURN THE VEHICLE OFF THE ROAD TO AVOID BEING HIT BY ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388157January 14, 2021
SERVICE BRAKES
MY CAR HAD A RECALL FOR BRAKE SYSTEM. I GOT THE RECALL DONE AT A CHEVROLET DEALERSHIP IN DENISON TX AND IT MADE THE BRAKES WHOLE LOT WORSE. NOW IT MAKES LOT OF NOISE AND "SERVICE BRAKE ASSIST" SIGN COMES UP ON DASHBOARD VERY OFTEN. I TALKED TO DEALERSHIP AND CHEVROLET CUSTOMER SERVICE BUT THEY WANT ME TO PAY FOR THE REPLACEMENT OF THE BRAKE PUMP. THE PROBLEM WASN'T THERE BEFORE I TOOK THE CAR IN. DEALERSHIP AND CHEVROLET REFUSE TO HELP. PLEASE INTERVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385476December 29, 2020
UNKNOWN OR OTHER
AUTOMATIC TRANSMISSION: COOLING UNIT AND LINES. THE PERSON IN THE CHEVROLET DEALER TOLD ME THAT THIS CAN CAUSE A FIRE. BECAUSE THE COOLING AND THE OIL LIKE WAS LEAKING AND NEED TO BE FIX AND IT WILL COST ME 1240.00 DOLLARS. I TAKE TO THE DEALER BECAUSE THE CHECK ENGINE WAS FLASHING NOT STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382924December 10, 2020
SERVICE BRAKES, STEERING
I PURCHASED THIS VEHICLE AND WAS UNAWARE IT HAD OPEN RECALLS WHICH COULD HAVE RESULTED IN AN ACCIDENT. THE DEALERSHIP I PURCHASED FROM DID NOT FIX THE RECALLS PRIOR TO MY PURCHASE AND DID NOT INFORM ME THERE WAS AN OPEN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374968November 16, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, BACK OVER PREVENTION: WARNINGS
ON SEVERAL OCCASION THE TOUCH SCREEN DISPLAY HAS FAILED TO TURN ON. THIS SCREEN IS USED FOR THE DISPLAY OF THE BACKUP CAMERA, THE AUDIO, HVAC, AND OTHER CONTROLS. THIS HAS TYPICALLY HAPPENED WHEN THE VEHICLE WAS FIRST STARTED, THOUGH IT HAS HAPPENED WHILE THE VEHICLE WAS IN MOTION. AT WICH POINT THE DISPLAY REMAINS BLANK AND MY NOT WORK UNTILL AFTER SHUTTING DOWN THE VEHICLE AND RESTARTING IT AGAIN. THIS IS AN INTERMITTENT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366660October 27, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE BRAKES FAILED TO OPERATE AS DESIGNED. THE VEHICLE OPERATED AS INTENDED AFTER MOVING THE VEHICLE TO LEVEL GROUND. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHILE THE VEHICLE WAS IN REVERSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO A DEALER OR INDEPENDENT MECHANIC. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VACUUM PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366665October 27, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE HIS WIFE WAS REVERSING OUT OF THE DRIVEWAY, WHEN SHE HAD TO DEPRESS BRAKE PEDAL FORCEFULLY TO STOP THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANTELOPE VALLEY CHEVROLET LOCATED AT 1160 MOTOR LN, LANCASTER, CA 93534, (877) 385-0885 AND THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THE DEALER COMPLETED THE RECALL REPAIRS. THE CONTACT STATED THAT THE FAILURE PERSISTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362760October 5, 2020
STRUCTURE:BODY, EXTERIOR LIGHTING
PURCHASED A 2015 SUBURBAN NEW FROM JIM ELLIS CHEVROLET. AT ABOUT YEAR 3 OF OWNERSHIP, JUST AFTER WARRANTY EXPIRATION, I NOTICED MOISTURE IN DRIVERS SIDE HEADLIGHT ASSEMBLY. ABOUT A YEAR LATER THE BLINKER STOPPED WORKING. THE ONLY WAY TO REPAIR IT IS TO INSTALL AN ENTIRE NEW ASSEMBLY. THE PART IS $1,200 ALONE. THE IS NOT A WARRANTY ISSUE, BUT A DEFECT THAT CHEVY WILL NOT ADDRESS OR ADMIT. IT IS ALSO A MAJOR SAFETY ISSUE. ADDITIONALLY, THE PAINT ON THE HOOD AND ROOF STARTED FAILING AT ABOUT YEAR 4. AGAIN, ANOTHER DEFECT. CHEVROLET WILL NOT ADDRESS EITHER OF THEM. ONE IS A SAFETY ISSUE, THE OTHER COSMETIC. VERY FRUSTRATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362831October 5, 2020
SUSPENSION
STRUTS ARE LEAKING OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362842October 5, 2020
STRUCTURE:BODY
REAR LIFT GATE WILL NOT LATCH. THE LIFT GATE CAN OPEN DURING VEHICLE MOVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361302September 26, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
BLIND SPOT DETECTION MODULES ARE BAD, VEHICLE WILL NOT DETECT OBJECT IN BLIND SPOTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360448September 22, 2020
STRUCTURE:BODY
ON VERY RANDOM BUT NUMEROUS OCCASIONS BEGINNING YEARS AGO, THE LIFTGATE WILL IT WILL CLOSE ON ITS OWN OR IT WILL NOT OPEN AT ALL. THE LIFTGATE IS EITHER OPENED REMOTELY BY KEY FOB, INTERIOR BUTTON OR BY USING THE BUTTON ON THE LIFTGATE HANDLE. AS THE LIFTGATE OPENS TO IT'S OPEN POSITION, IT HAS ON SOME OCCASIONS SOUNDED THE WARNING SIGNAL INDICATING THE LIFTGATE IS CLOSING WHILE LOADING OR UNLOADING ITEMS AND ON OTHER OCCASIONS THE LIFTGATE AUTOMATICALLY CLOSES ON ITS OWN, VERY ABRUPTLY, WITHOUT ANY WARNING SIGNAL. BOTH TYPES OF INSTANCES HAVE OCCURRED WHILE BEING UNDER THE LIFTGATE CAUSING ME TO BE STRUCK AND HURT. RECENTLY (AUG '20), IT OCCURRED WHILE HAVING MY TIRE CHANGED BY A SERVICE PROVIDER WHO WAS ALSO STRUCK. I HAVE LOOKED INTO THIS CONCERN ONLINE AND HAVE NOTICED QUITE A FEW COMPLAINTS BY 2015 GM OWNERS OVER THIS SAME ISSUE. I ALSO FOUND THAT THERE WERE 17 BULLETINS IN 18 MONTHS FROM APRIL 2014- OCT 2015 REGARDING LIFTGATE ISSUES FOR THIS SAME YEAR MODEL, INCLUDING A RECALL THAT WAS MENTIONED ON A GM FORUM (RECALL #14300????). THIS IS A TRAGEDY WAITING TO HAPPEN TO SOMEONE IF IT HASN'T ALREADY! THE LIFTGATE IS VERY HEAVY AND THE FIRST TIME IT FELL ON ME, IT DID LEAVE ABRASIONS AND CONTUSIONS. I WAS 125 LBS. SOMEONE HALF MY WEIGHT WOULD NEVER WITHSTAND THAT IMPACT! I WOULD NEVER HAVE ANYONE ELSE GO NEAR THIS LIFTGATE TO LOAD/UNLOAD MY VEHICLE AS IT IS A SERIOUS LIABILITY! PLEASE DO SOMETHING ABOUT THIS! ALL OCCURRENCES OBVIOUSLY HAPPENED WHILE THE VEHICLE WAS STATIONERY, AT TIMES WITH THE CAR IDOLING IN THE PARKED POSITION BUT MOSTLY AFTER THE ENGINE WAS TURNED OFF. THE GROUND LEVEL DIDN'T SEEM TO AFFECT IT ONE WAY OR ANOTHER. IT HAS HAPPENED ON FLAT GROUND AND ON A SLOPES DRIVEWAY. ***PLEASE NOTE I HAVE 2 VIDEOS FROM THE MOST RECENT OCCURRENCE (9/20/20) THAT I AM NOT ABLE TO ATTACH BUT WILL PROVIDE.IF NECESSARY***
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11355607September 17, 2020
ELECTRICAL SYSTEM
VEHICLE SENSORS AND WARNING LIGHTS ILLUMINATED WHILE THE CAR WAS IN MOTION ON THE HIGHWAY. PULLED CAR OFF AT NEAREST EXIT AND TURNED IGNITION OFF. COULD NOT RE-START VEHICLE FOR 10 MIN. FINALLY CAR STARTED, DROVE IT TO DEALER, THEY SAID IT WAS A LOOSE GROUND CABLE & TIGHTENED CONNECTION. 3 MONTHS LATER VEHICLE CAUGHT FIRE WHILE IN MOTION GOING 25MPH ON STREET. BURNED CABLES COMING OFF BATTERY TERMINAL. GM CEASED INVESTIGATION DUE TO THE BATTERY IN VEHICLE WAS NOT THE ORIGINAL FACTORY BATTERY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11351253August 25, 2020
AIR BAGS, SERVICE BRAKES, STEERING
AFTER RECENTLY PURCHASING A USED 2015 GM VEHICLE FROM A NON-GM DEALERSHIP, I MADE A SERVICE APPOINTMENT WITH A LOCAL AUTHORIZED GM SERVICE SHOP TO HAVE THREE OUTSTANDING SAFETY RECALL ISSUES ADDRESSED. MY APPOINTMENT WAS FOR 7:30 AM ON 8/25/2020 AND I BROUGHT MY VEHICLE TO THE SHOP IN THE MORNING OF 8/25. AFTER 4:30 PM I RETURNED TO RETRIEVE MY VEHICLE, AND THE SERVICE SHOP HAD NOT EVEN BROUGHT IT IN TO LOL AT THE ISSUES. NO WORK HAD BEEN PERFORMED, DESPITE THE SERVICE DEPARTMENT HAVING MY VEHICLE IN THEIR POSSESSION NOT ONLY DURING THE TIMEFRAME SPECIFICALLY SCHEDULED FOR THEM TO PERFORM THIS SERVICE, BUT THE ENTIRE REMAINDER OF THE WORK DAY. THE SAFETY RECALL ISSUES REMAIN UNRESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350519August 20, 2020
FUEL/PROPULSION SYSTEM
2015 CHEVY SUBURBAN. STARTING MY CAR THE MORNING OF 19 AUG 20 I FOUND IT ODD THAT IT STRUGGLED TO START. ARRIVED AT WORK AND NOTICED A STRONG FUEL SMELL, DIDN'T THINK MUCH OF IT, MAYBE THE CAR NEXT TO ME. I LEAVE WORK, AND IT STRUGGLED AGAIN. THOUGHT I SHOULD LOOK A LITTLE WHEN I GOT HOME. WHEN I ARRIVED IT SMELLED STRONGLY OF FUEL AGAIN. UPON THE INSPECTION OF MY VEHICLE, I FOUND THE FUEL LEAK. THE FUEL TANK IS COMPLETELY SOAKED IN GASOLINE. I TAKE IT TO MY TRUSTED MECHANIC TO HAVE A BETTER LOOK AND HE INFORMED I HAVE TO REPLACE THE HOSE IN THE FUEL LINE ABOVE THE GAS TANK BETWEEN WERE THE TWO DOORS MEET. PART NO. 23248011. IT WAS STATIONARY WHEN I SUSPECTED SOMETHING BUT EVIDENCE SUGGEST THE LINE WAS RUBBED AGAINST OTHER COMPONENTS IN THE UNDERCARRIAGE AND DAMAGED THE FUEL SYSTEM WHILE IN MOTION. PROBABLY FROM THE OTHER COMPLAINT I'M ABOUT TO PUT IN ABOUT THE DREADED HIGHWAY VIBRATION BETWEEN 75-80 MPH. AND THAT'S NOT SPEEDING, THERE ARE HIGHWAYS IN TEXAS UP TO 85MPH AND TOLLWAYS AT 75MPH. A LITTLE INCONVENIENCE OF VIBRATION ISN'T MUCH OF A CONCERN. AT FIRST. FUEL HOWEVER IS A MAJOR SAFETY CONCERN. THIS NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349263August 14, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT HIS VEHICLE BOUNCED UP AND DOWN WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THE STRUTS WERE WORN AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH ADAMS BUICK GMC INC (1017 BEREA RD, RICHMOND, KY 40475) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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