Chevrolet Suburban Complaints (2009)

162 consumer complaints on file.

#10730259June 25, 2015
UNKNOWN OR OTHER
I BOUGHT MY 2009 SUBURBAN NEW IN NOVEMBER 2009. BUT AT AROUND 60K MILES THE DASHBOARD CRACKED. WOULD THIS AFFECT THE AIRBAGS OR POSE AS A SAFETY ISSUE? I HAVE 3 YOUNG CHILDREN IN THE TRUCK SO THIS BETTER NOT BE A THREAT TO ANY OF US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723734June 5, 2015
ENGINE
I HAVE NOTICED OVER THE LAST FEW OIL CHANGES AT EVERY 3000 MILES. THERE SEEMS TO BE AN EXTENSIVE AMOUNT OF OIL CONSUMPTION WITH THIS MOTOR. IT SEEMS TO ME THAT IT CONSUMES A QUART EVERY 1000 MILES. THERE IS NO VISIBLE LEAKS ON THE MOTOR OR ANY WHERE IN THE ENGINE COMPARTMENT. ALSO I HAVE NOTICED THAT AT A COLD START UP THERE IS A "PUFF" OF BLACK SMOKE THAT COMES OUT OF THE TAIL PIPE. THIS ALSO CAN BE CONFIRMED BY LOOKING AT THE TIP OF THE TAIL PIPE AND THE REAR BODY PANEL BEHIND THE TAIL PIPE WERE BLACK SOOT HAS FORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721854May 28, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2009 CHEVROLET SUBURBAN BEGAN STALLING IN THE MIDDLE OF INTERSECTIONS AFTER IT HAD RAINED HEAVILY THE DAY PRIOR. THE SHOP DISCOVERED THAT THE ISSUE WAS THE FUEL SYSTEM CONTROL MODULE. THERE WAS A RECALL ON THIS, BUT GM INFORMED ME THAT IT EXCLUDED MY VIN #. THE PROBLEM WITH THE MODULE WAS EXACTLY WHAT IS LISTED IN THE RECALL AND WAS NOT RELATED TO "WEAR AND TEAR" AS SUGGESTED BY RANDY WITH GM (SENIOR ADVISOR), BUT A FAULTY SEAL INTENDED TO PREVENT WATER INFILTRATION. I AM REQUESTING A RECALL THAT INCLUDES MY VIN...I AM NOT SURE HOW THIS CAN HAPPEN ON THE EXACT YEAR AND CAR LISTED IN THE RECALL, YET BE EXCLUDED. I HAVE FOUND ADDITIONAL 2009 CHEVY OWNERS WITH THE SAME ISSUE THROUGH ONLINE BLOGS THAT ALSO WERE DENIED THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705507April 14, 2015
ENGINE
THE ENGINE IS BURNING 2 QUARTS OF OIL EVERY 3000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691594March 2, 2015
ENGINE
MY CARS ENGINE SUDDENLY LOST POWER WHILE IT WAS ON. THE STABILITRAK LIGHT AND ENGINE LIGHT BOTH CAME ON. I HAD TO PULL OVER. CAR RESET ITSELF AFTER I SHUT IT OFF FOR FEW MINUTES. IT HAPPENED AGAIN. I TOOK IT TO DEALER AND DESPITE THE FACT THAT THEY ARE AWARE THAT IT SEEMS TO BE A RECURRING ISSUE, THEY SAY ITS NOT A RECALL ISSUE. APPARENTLY AN OIL SENSOR GOES BAD AND DESPITE THE GAUGE SHOWING ITS OK, THE ENGINE IS OPERATING WITH NO OIL. I CHANGE THEN OIL EVERY 3000-3500 MILES SO IT SHOULD NOT HAVE BEEN AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690230February 24, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE CONTACT HAD TO DISCONNECT AND RECONNECT THE BATTERY OR THE ELECTRICAL BOX UNDER THE HOOD IN ORDER TO GET THE VEHICLE TO START. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 103,089.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680316February 1, 2015
AIR BAGS
MY 2009 SUBURBAN HAS A CRACK IN THE DASH RIGHT NEAR THE AIRBAGS. IT IS ABOUT 1 1/2" IN LENGTH. I AM WORRIED THAT IT WILL CRACK WORSE AND CAUSE MY AIRBAGS TO DEPLOY WHEN NOT NECESSARY OR FAIL TO DEPLOY WHEN NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631484September 8, 2014
AIR BAGS, STRUCTURE
THE DASH BROKE BETWEEN AIRBAG AND FORWARD EDGE OF DASH. I AM CONCERNED ABOUT THE SAFETY OF PASSENGERS IF THE AIRBAG IS DEPLOYED AND THAT SHARP DASH CORNER HITS A PERSON OR THE AIRBAG. THE DASH TO THE LEFT OF THE BREAK IS SINKING DOWN TO WHERE THE CLIP HOLDING ON THE AIRBAG COVER IS VISIBLE. THE DASH VIBRATES EXCESSIVELY NOW WHILE THE CAR IS MOVING. I EXPECT MORE CRACKS DUE TO THIS VIBRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618581August 4, 2014
STRUCTURE
I ALSO HAVE ONE OF THE AFFECTED CRACKED FRONT DASHES THAT HAVE BEEN POSTED. THE DASH IS CRACKED IN THREE PLACES, ONE OVER THE DRIVERS CONSOLE WHICH IS CAVING INWARD, ANOTHER ON THE LEFT SIDE OF THE PASSENGERS AIRBAG AND THE OTHER IN THE FAR RIGHT CORNER OF THE DASH. THIS HAS A POTENTIAL TO SERIOUSLY INJURE SOMEONE IN THE VEHICLE IF THE CAR IS IN AN ACCIDENT. CHEVROLET MAINTAINS THAT THERE IS NOT AN ISSUE WITH THE DASHES FROM ANY OF THE FOLLOWING VEHICLES: 2007-2013 AVALANCHE, SILVERADO, SUBURBAN, TAHOE AND CADILLAC ESCALADE. ALL OF THESE VEHICLES IN THAT RANGE HAVE THE SAME DASH COMPONENT. THERE ARE MANY CASES LISTED ON A CHEVROLET FORUM WEBSITE. REPLACEMENT AND COST TO REPAIR THE FAULTY DASH IS SOLELY UP TO THE DEALER NOT CHEVROLET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617980July 31, 2014
STRUCTURE
I HAVE BEEN DEALING WITH THIS FOR A COUPLE MONTHS, AND IT IS VERY FRUSTRATING. I HAVE A 2009 CHEVY SUBURBAN WITH APPROXIMATELY 71,500 MILES ON IT. THE SUBURBAN IS ALWAYS GARAGED, AND WE WOKE UP ONE MORNING TO A LARGE CRACK, WHICH HAS NOW CAVED IN, ON THE DASH RIGHT ABOVE THE HUMP OF THE STEERING WHEEL AND A CRACK ON THE PASSENGER SIDE AIRBAG. WE CALLED GM AND SPOKE TO [XXX] AT EXT [XXX] AND RECEIVED A CASE NUMBER. WE WENT TO OUR LOCAL CHEVY DEALER FOR AN ESTIMATE OF APPROXIMATELY $1,000, AND THEN CALLED GM BACK WITH THAT ESTIMATE. GM CALLED THE DEALER AND THEN THE DEALER LOWERED THE PRICE TO $350 - $400. I STILL FIND THIS UNACCEPTABLE. I KNOW WHAT GM SENT ME IS A STANDARD REPLY. I DO NOT, AND WILL NOT ACCEPT A PHONE CALL THAT SAYS IT WILL BE $400 PLUS DOLLARS TO REPLACE MY DASH. THIS IS NOT MY DOING. THIS IS A DEFECT IN A GM PRODUCT. IT NEEDS TO BE COVERED AND GM NEEDS TO STEP UP AND SHOW THE CUSTOMER SOME OF THE RESPECT IT WANTS FROM SAID CUSTOMER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616143July 24, 2014
STEERING, SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ACCELERATING IN TRAFFIC ON A THREE LANE ROAD. AT APPROXIMATELY 30 MPH, THE VEHICLE POWER STEERING, BRAKES, AND ACCELERATION LOCKED UP. I COULD BARELY TURN THE WHEEL AND THE BRAKE PEDAL WAS UNRESPONSIVE. I COULD NOT ACCELERATE AT ALL. I WAS ABLE TO MUSCLE THE CAR INTO A PARKING LOT AND JAM ON THE BREAKS TO COAST TO A STOP. THE POWER WAS STILL ON THE CAR, BUT THE AC WAS NOT BLOWING AS HARD. AFTER A RESTART, IT WORKED NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615225July 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE MAKING A TURN, THE VEHICLE LOST POWER AND THE ENGINE STALLED. THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A BG FUEL INJECTION CLEANING AND THROTTLE BODY CLEANING AND REPROGRAMMED THE PCM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. UPDATED 8/28/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605017June 22, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
VEHICLE DRIVER SIDE BACK DOOR WOULD NOT UNLOCK USING REMOTE CONTROL. COST OVER $300.00 TO HAVE CHEVROLET DEALER FIX. NOW IN FEB 2014 WITH 7600 MILES IT STARTED NOT WORKING ON THE PASSENGER SIDE BACK DOOR STOP WORKING WITH REMOTE CONTROL. ALL OTHER LOCKS WOULD OPEN BUT NOT THE REAR DOOR AT THAT TIME. IT APPEARS THEIR ARE ISSUES WITH THESE DOOR LOCKS. THE DOOR LOCKS WILL ONLY OPEN MANUALLY WHEN THEY FAIL WHICH IS A PAIN DUE TO THE SIZE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593618May 23, 2014
AIR BAGS, STRUCTURE
DASHBOARD OF 2009 CHEVROLET SUBURBAN CRACKED IN 2 PLACES, INCLUDING AROUND PASSENGER SIDE AIRBAG AND ABOVE DRIVERS SIDE INSTRUMENT CLUSTER/STEERING WHEEL. CONCERNED FOR THE PROPER DEPLOYMENT OF THE AIRBAG DURING POTENTIAL CRASH DUE TO THE CRACKED DASH THAT SURROUNDS THE AIRBAG. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. HUNDREDS IF NOT THOUSANDS OF OTHER SIMILAR VEHICLES POSSESS THE SAME MANUFACTURING DEFECT IN THE DASHBOARD AND ALL HAVE REPORTED LARGE CRACKS IN THE EXACT SAME AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593616May 23, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT STATED THE REAR PASSENGER SIDE DOOR FAILED TO UNLOCK. THE CONTACT MENTIONED THAT THE DOOR WOULD ONLY UNLOCK MANUALLY FROM THE INSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WERE 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577766April 6, 2014
ENGINE
NO OIL PRESSURE LIGHT DISPLAY. SHUT OFF ENGINE I HAD TO ADD OIL. I BELIEVE I HAVE THE SAME OIL CONSUMPTION PROBLEM MANY OTHERS HAVE BEEN CONCERNED ABOUT. I'VE HAD TO ADD OIL TO MY SUBURBAN EVER SINCE I BOUGHT IT IN 2009. I HAVE TO ADD OIL EVERY 1000 MILES. EVEN IF I'VE HAD AN OIL CHANGE. I CARRY EXTRA OIL WITH FOR FEAR OF THE NO OIL PRESSURE LIGHT COMING ON. MY MOST CURRENT PROBLEM WAS WITH OIL STILL AT 40%. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560239January 16, 2014
AIR BAGS, STRUCTURE
2009 CHEVROLET SUBURBAN LTZ CRACKED DASHBOARD WITHOUT BEING INVOLVED IN AN ACCIDENT. CRACKS STARTED APPEARING OVER DRIVER'S SIDE AREA ABOVE AIRBAGS. VERY CONCERNING IF INVOLVED IN AN ACCIDENT AND AIRBAGS DEPLOYING AND SHARDS OF PLASTIC BECOMING FLYING PROJECTILES AND AN OBVIOUS PROBLEM GM IS FULLY AWARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538046August 30, 2013
AIR BAGS, ELECTRICAL SYSTEM
DASHBOARD CRACKED BY AIRBAG AND OVER INSTRUMENT CLUSTER HSS TO BE SAFETY ISSUE DASH BOARD IS LOOSE AND VIBRATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537673August 28, 2013
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES
OUR ACTUATORS FAILED ON 3 OF MY DOORS OF MY 2009 CHEVY SUBURBAN. IF YOU USE THE REMOTE ONLY THE DRIVERS SIDE REAR DOOR LOCKS AND/OR UNLOCKS. IF YOU USE THE UNLOCK/LOCK POWER BUTTON ONLY THE DRIVERS SIDE REAR WORKS. YOU MUST USE THE KEY TO UNLOCK THE DRIVERS DOOR AND YOU MUST EITHER OPEN THE WINDOW TO MANUALLY UNLOCK THE OTHER DOORS OR REACH ACROSS THE CAR TO UNLOCK THE PASSENGER SIDE LOCKS. WE CONTACTED GM AND THEY SENT US TO HAVE A DIAGNOSIS DONE WHICH COST US $99. THEY ESTIMATED THE COST TO BE $900 AND TOLD US WE WERE RESPONSIBLE BECAUSE OUR WARRANTY ENDED AT 36,000 MILES. THIS IS A SAFETY CONCERN. IN AN ACCIDENT I WOULDN'T BE ABLE TO GET TO ANY PASSENGERS INCLUDING MY CHILDREN NOR COULD EMERGENCY PERSONNEL. I COULD EASILY BE CAR JACKED OR HAVE MY BELONGINGS STOLEN DUE TO THE LOCKS NOT WORKING. IF MY SMALL CHILD CHOKED OR HAD A MEDICAL EMERGENCY I COULD NOT REACH THEM. I WATCH STORIES EVERY DAY ON THE NEWS OF AWFUL PEOPLE TAKING OR ASSAULTING WOMEN BY BREAKING INTO THEIR CARS AND HIDING IN THE BACK SEATS. THIS CAR COST WELL OVER $50,000 AND THIS SHOULD BE A SAFETY RECALL. THERE WILL BE A TRAGEDY IF THIS IS NOT FIXED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533422August 3, 2013
AIR BAGS, ELECTRICAL SYSTEM
THE DISCOVERY OF THE DEFECT WAS ON SEPTEMBER 2012. THERE IS A CRACK ON THE DASH ABOVE THE VEHICLES INSTRUMENTATION I.E. SPEEDOMETER, OIL PRESSURE, GAS LEVEL, ETC. I REPORTED TO LOCAL GM DEALERSHIP (HENRY BROWN CHEVROLET) ABOUT THE DEFECT AND MY CONCERN FOR SAFETY. THEY SAID THERE IS NO AVAILABLE SAFETY RECALL FOR THIS PROBLEM. THINKING THAT THIS WAS AN ISOLATED CASE I DID NOT PURSUE THE MATTER. THEN RECENTLY WHEN I SURFED THE INTERNET I CAME UPON A GROUP OF GM VEHICLE OWNER WITH THE SAME TYPE OF VEHICLE AND THE SAME TYPE OF ISSUE. SO I INVESTIGATED FURTHER. GOING TO DIFFERENT WEB BLOGS, I FOUND MORE GM VEHICLE OWNERS WITH THE SAME PROBLEM. EVERYBODY HAVE THE SAME ISSUE. THEY HAVE CRACKED DASH ON THEIR GM VEHICLES. SOME HAVE THE CRACKS ON BOTH SIDE WHERE THE PASSENGER AIRBAG IS. THE DANGER IS THAT THIS MIGHT PUNCTURE THE AIRBAG AND RENDER IT INEFFECTIVE. THE MAIN CONCERN IS SAFETY BECAUSE I DON'T WANT MY VEHICLE TO FAIL ON ME AND MY FAMILY. IF FOR SOME REASON WATER GETS IN THE VEHICLES INSTRUMENTATION AND CAUSES AN ELECTRICAL SHORT, ME AND MY FAMILY COULD BE IN DANGER OF A VEHICLE ACCIDENT. I AM TRYING TO BE PROACTIVE AND HAVE THIS PROBLEM RESOLVED RATHER THAN WAIT TO BE A VICTIM OF AN UNSAFE VEHICLE OR CAUSE ANOTHER DRIVER TO BE IN AN AVOIDABLE ACCIDENT. WE NEED THIS VEHICLES RECALLED SO THAT GM CAN TAKE RESPONSIBILITY AND FIX AN UNSAFE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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