Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11443222December 9, 2021
STEERING
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving under 5 MPH and pulling into a parking spot, the steering wheel started to feel tight. The contact stated that the power steering warning light illuminated and was flickering on and off before the vehicle lost power steering functionality. The contact stated that the failure lasted for approximately 5 seconds and then returned to normal operation. The contact became aware of NHTSA Campaign Number: 18V586000 (Steering) and linked it to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure and the contact was informed to wait for the recall notification to arrive in the mail. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442869December 6, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
The system that is failing is on my Suburban is the Trailer Break System, yes it is available for inspection. The continuous alert is distracting to the point of the vehicle being un-drivable and without the trailer break system functioning properly it puts people in danger due to not being able to safely stop while towing. The dealership said they were unable to reproduce the code. The vehicle has not been inspected by anyone except the dealership. Yes, both a visual and audible alert pops up continuously with a loud “ding” and a “Service Trailer Break System” warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436488October 12, 2021
SERVICE BRAKES
The recall issues are still happening. It flashes service brake assist. When at low speeds or in reverse the brake pedal will suddenly become very hard to use and it is very unpredictable. Pedestrians, children and other vehicles have been at risk. We have been calling Chevy for nearly a year with the problem. They kept telling us it was fixed. We called again today and they said because our vehicle has 8k too many miles on it, there is a recall service that could have been done before but now we have to pay for it when we have been calling about it often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434386September 26, 2021
SERVICE BRAKES
While putting car in reverse brake pedal goes stiff and brakes do not function. I would have to take car out of gear to be able to control it. Also happened on highway going forward once but at low speed. Looked online and saw recalls listed but my vin is not in recall. Dealer says they dont know whats wrong and they have another car there with same problem and they cant figure it out and engineers from Chevrolet do not know why it happens. They have told me it could take days of testing at my expense to figure out the problem and my cost to repair their potentially deadly manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433286September 16, 2021
AIR BAGS
On August 21, 2021 My Daughter [XXX], husband [XXX] and myself was in a car accident on the 495 beltway in PG County, Maryland. We where hit from the rear back side (fishtail) on the passenger of vehicle which caused the vehicle to spin across all 4 lanes and hit the guardrail.. The impact caused all of us to be locked inside the vehicle in which I had to physically kick my door open from the inside because I was unable to get out. I was able to get out and go to my husband side (drivers side) because he was bleeding from his head, I had to forcefully pull and pull to open his door because it was also jammed and wouldn’t open. Same for my daughters side(passenger rear).. The entire front of the truck was pushed back, doors, front and back of the vehicle was badly damaged and NOT ONE AIRBAG DEPLOYED.. NOT ONE. My husband was the driver and sustained head injuries with head bleeding and was transported via ambulance to NOVA Fairfax County Hospital. My daughter was transported via ambulance to Washington Hospital Trauma Center. I went to Washington Hospital Center ER but was unable to stay and went to Kaiser Permanente Urgent Care once my daughter was discharged from the Trauma Side of the hospital that night. Geico has determined that the truck is a totally lost and that the damages thus far have exceeded $30,000 but waiting on final approvals of Numbers. We do have a police report. To answer the question above. The airbags failed to deploy in the accident. We could have died. My husband had to get staples in his head and disk are messed up in his back. There where no warnings on the dash board before the crash. The vehicle has been inspected by the insurance company and the police on the scene. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11432228September 8, 2021
FUEL/PROPULSION SYSTEM
Due to a faulty design, the fuel feed line (GM part # 84200271) has been worn through from vibration resulting in a pin hole in the line at the point where the fuel line is seated in the molded-in clip retainer of the fuel tank. This wear has resulted in raw fuel pouring over the top of the fuel tank and producing a significant risk to life and health from fire and inhalation. The fumes from the raw fuel could be smelled through the A/C vents while driving highway speed (inhalation hazard). Once the vehicle is turned off the fuel leak subsides. However, while idling in park the fuel leak would puddle under the vehicle resulting in a significant and potentially catastrophic fire hazard. While researching the symptoms of my issue, I discovered many complaints of the exact symptoms and findings that I have discovered. I spoke over the phone with a service department employee of a local GM dealership who denied having addressed this issue on other vehicles similar to mine (2015 Suburban LT). I will bring the worn-through fuel feed line to this same dealership to inquire about possible mitigation for this known issue (See service bulletin 17-NA-304). The symptoms that I first noticed were a hard start and the smell of raw fuel in and around the vehicle. No check engine light or other warning messages were displayed to alert me of this failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426396July 25, 2021
STEERING
Over 600 miles from home. Started vehicle and " Service power steering- drive with care" message shows. No power steering. Recall performed previously. Attempted to drive. Within 15 miles power steering came back while traveling 55 mph. The next morning in the rain a repeat. This is a very heavy vehicle with 6 passengers. Hard enough to maneuver with power steering on bag roads. GM knows there is a problem but like most big companies, they pay off people to avoid fixing issues. Search online and see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424193July 10, 2021
POWER TRAIN, SUSPENSION
Hello, While driving my Chevy suburban last week as I was pumping gas with my two year old son in the back seat. I saw smoke leaking and rolling out from the bottom of my vehicle. I had shift the vehicle off and inspected thoroughly. I couldn’t see and understand where this was coming from. It wasn’t the engine block and no check engine lights had come on. So I let the vehicle cool and started her up. No issue until I was a mile or two from my family summer rental and all of a sudden the vehicle felt as though it slipped out of gear. I was left without any power and realized I was smoking again. I pulled or what I would call drifted to the break down lane and pulled my little man out of the vehicle. This happened on Saturday and after almost a week in the shop, the dealership sprung me a nice $5200 price for a transmission. I am now looking and seeing two different recalls for this vehicle. Ironically the these two issues look exactly like the two recalls they have for the power train. [XXX] Illuminated FX Inc [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11422899June 30, 2021
SERVICE BRAKES
This car was covered by NHTSA Campaign Number: 19V645000. The repair was completed by the Chevrolet Dealer. The problem has returned and is even more prevalent than before the recall. Bottom line, this repair did NOT fix the issue and this has become a serious safety issue. This is a dangerous situation and someone is going to get injured if Chevrolet does NOT properly fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422494June 27, 2021
FUEL/PROPULSION SYSTEM
We had just completed a 1,000 mile trip for a family emergency. When we arrived at our destination, we found that somewhere during the last 500 miles of the trip, we had developed a fuel leak. After removing the fuel tank, my husband discovered a break in the fuel feed hose, as well as several worn spots in the line and on the top of the fuel tank. We were traveling in 100 degree weather, and I am just thankful at this point that the Suburban did not catch on fire!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419152June 1, 2021
SEAT BELTS
The contact owns a 2015 Chevrolet Suburban. The contact stated while attempting to secure the driver’s side seat belt, the seat belt pre-tensioner failed and fractured at the base and failed to securely latch. The local dealer was notified of the failure. The cause of the failure was not yet determined. The manufacturer was not contacted. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418615May 26, 2021
FUEL/PROPULSION SYSTEM
We experienced a massive fuel leak from the top of the fuel tank. The car was still able to run, but there was fuel draining all over the place around the bottom of the car. My wife drove the car with our four kids in it for about 50 miles before we knew what was going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418515May 25, 2021
POWER TRAIN
The contact owns a 2015 Chevrolet Suburban. The contact stated while driving 20 mph, the vehicle decelerated and stalled. The contact stated that the RPM was elevated while depressing the accelerator pedal however, the vehicle failed to respond. The contact stated that the check engine warning light was illuminated. Bystanders assisted the contact in pushing the vehicle to a safe area. The contact stated that he waited for approximately five minutes before restarting the vehicle and continued driving to his residence. The failure recurred and the process was repeated several times before arriving at his residence. The contact stated that an independent mechanic arrived at his residence and informed him that the transmission needed to be replaced. The vehicle was not yet diagnosed nor repaired. A dealer was not contacted. The manufacturer was informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416817May 16, 2021
SERVICE BRAKES
BRAKES FAILED IN A DRIVE THROUGH LINE. SAME ISSUE AS THE RECALL. SUBURBAN HAD THE CORRECTED SOFTWARE UPDATE AND YET IT HAPPENED AGAIN. THIS TIME IT LEAD TO A CRASH REAR ENDING A VEHICLE. NOT ABLE TO GET THE VEHICLE TO STOP IS A SERIOUS SAFETY ISSUE. GM HAS KNOW ABOUT THIS AND THE FIX DIDNT WORK. THIS IS NEGLIGENCE ON THEIR PART.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11415817May 10, 2021
FUEL/PROPULSION SYSTEM
WHILE I WAS DRIVING APPROX 45 -60 MPH I SMELLED GAS, I DISMISSED IT THINKING THAT I WAS SMELLING THE OLD TRUCK IN FRONT OF ME. I PARKED MY SUBURBAN AT MY DESTINATION AND STILL SMELLED IT BUT I DISMISSED IT BECAUSE I WAS LATE TO MY APPOINTMENT. WHEN I CAME BACK OUT TO MY VEHICLE APPROX 2 HOURS LATER I STILL SMELLED THE GAS PRETTY STRONG. I LOOKED UNDERNEATH AND DIDN'T SEE ANY DRIPS, I WAS PARKED ON GRASS SO I COULDN'T SEE ANY PUDDLES IF THERE WAS ANY. I GOT IN AND DROVE APPROX 100 YARDS TO PICK UP MY SON IN THE PARKING LOT AND STILL SMELLED IT, I SHUT THE VEHICLE OFF AND LOOKED UNDER, THERE WAS A DRIP ABOUT EVERY SECOND COMING FROM THE BOTTOM OF THE FUEL TANK AND IT LOOKED LIKE IT WAS COMING FROM THE TOP OF THE TANK WHERE I COULDN'T SEE. I TOOK IT TO EAGLE BUICK GMC IN CRYSTAL RIVER AND THEY SAID IT WAS THE 2 FUEL LINES ON THE TOP OF THE FUEL TANK. IT WAS APPROX $680.00 TO FIX. WHILE I WAS WAITING FOR THE VEHICLE I DID SOME RESEARCH AND FOUND THAT THIS IS PRETTY COMMON AND IS DUE TO A DESIGN FLAW. THE GAS LINES RUB AGAINST THE CHASSIS AND GET A HOLE IN THEM. I DO BELIEVE THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413910April 26, 2021
POWER TRAIN
MY 2015 SUBURBAN HAS 103000 MILES ON IT AND THE TRANSMISSION FAILED. IT IS GOING TO COST $5300 TO REPAIR. IT IS JUST OVER THE POWERTRAIN WARRANTY SO THIS WILL BE OUT OF OUR POCKET. SUBURBANS HAVE KNOWN TRANSMISSION ISSUES. WE BELIEVE A $60,000 VEHICLE SHOULD LAST LONGER THAN 6 YEARS AND 100,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407907April 13, 2021
ENGINE
THE TRANSMISSION FAILED SHORTLY AFTER PURCHASING USED IN JAN OF 2021. WE WERE DRIVING ON OUR FAMILY VACATION FROM OHIO TO SOUTH CAROLINA AND THE TRANSMISSION FAILED IN NORTH CAROLINA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405230March 28, 2021
FUEL/PROPULSION SYSTEM
VEHICLE HAD TROUBLE STARTING FINALLY STARTED DROVE TO STORE A SMELLED GAS INSIDE AND OUT OF VEHICLE LOOKED UNDER VEHICLE TO SEE GAS LEAKING FROM FUEL TANK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404942March 26, 2021
ELECTRICAL SYSTEM, STEERING, BACK OVER PREVENTION: WARNINGS
AT SLOW SPEEDS WHEN TURNING I GET LOSS OF STEERING, SERVICE STABILATRAK AND SERVICE PARK ASSIST AS WELL AS TRUCK DIES AND I LOSE THE RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402801March 13, 2021
POWER TRAIN
TRANSMISSION FAILURE DURING DRIVING INCLUDING HUMMING NOISE AND VIBRATION, INCONSISTENT SHIFTING, DIFFICULTY SHIFTING GEARS AND HARD/SUDDEN SHIFTING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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