Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10477121September 26, 2012
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING 20 MPH SHE ATTEMPTED TO BRAKE AT AN INTERSECTION AND HEARD A CRANKING NOISE BEFORE THE BRAKES FAILED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSE THAT THERE WAS RUST DAMAGE ON THE BRAKE LINES. AS A RESULT, FRONT BREAK LINES NEEDED TO BE REPLACED. THREE MONTHS LATER THE REAR BRAKES FAILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE RUST DAMAGE WAS EXTENSIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 177,000 AND THE CURRENT MILEAGE WAS 179,000. UPDATED 11/13/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477124September 26, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH THE ABS LIGHT ILLUMINATED. AS A RESULT, THE BRAKING DISTANCES INCREASED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE ABS SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476724September 22, 2012
SERVICE BRAKES
REAR BRAKE LINE FAILURE DUE TO EXCESSIVE CORROSION. I HAD TO STOP SHORT AS THE CAR INFRONT OF ME STOPPED UNEXPECTEDLY. MY CAR STOPPED, BUT IN THE LAST FEW FEET THE PEDDLE WENT TO THE FLOOR. I PULLED THE CAR TO THE SIDE OF THE ROAD LOOKED UNDER THE CAR. IN THE REAR OF THE CAR I COULD SEE FLUID IN A PUDDLE UNDER THE REAR END HOUSING. THE FLUID CONTINUED TO STREAM OUT OF THE BRAKELINES. AFTER TOWING THE CAR HOME I LOOKED AT THE BRAKE LINES. WHEN I TOUCHED THEM THEY CRUMBLED IN MY HANDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476688September 21, 2012
SERVICE BRAKES
MY WIFE WAS DRIVING OUR SUBURBAN TO HER JOB WHICH IS LESS THAN 2 MILES FROM HOME. WHEN SHE STEPPED ON THE BRAKE AFTER LEAVING OUR DRIVE WAY, SHE THOUGHT SHE HEARD SOMETHING THAT SOUNDED LIKE A WOOSH OF AIR AND NOTICED THAT SHE HAD TO DEPRESS THE BRAKE PEDAL MORE THAN USUAL. ON HER WAY HOME FROM WORK, WHEN SHE DEPRESSED THE BRAKE, THE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR AND THE BRAKE LIGHT CAME ON THE DASHBOARD. SHE WAS ABLE TO BRING IT HOME SAFELY WITHOUT INCIDENT. I HAD THE VEHICLE TAKEN TO A REPAIR SHOP AND THEY TOLD ME THAT THE REAR BRAKE LINES AND CALIPERS WERE CORRODED WHICH I HAD TO HAVE REPAIRED FOR A SIGNIFICANT PRICE. THEY TOLD ME THAT THE FRONT BRAKE LINE AND CALIPERS WILL ALSO NEED TO BE REPLACED SHORTLY BEFORE THOSE FAIL AS THEY ARE CORRODED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475726September 17, 2012
STEERING
I HAD JUST PULLED AWAY FROM MY HOME ( APPROXIMATELY GOING 5 MPH) AND MY STEERING WHEELED LOCKED TO THE RIGHT AND I SIDE SWIPED 2 PARKED VEHICLES. I HAD BOTH HANDS ON THE WHEEL, WAS SEAT BELTED, NOT ON MY CELL PHONE NOR WAS I TEXTING...MY FULL ATTENTION WAS ON DRIVING AND I HAD NO CONTROL OVER THE STEERING FOR A FEW SECONDS. I CHECKED THE POWER STEERING FLUID AND BELTS FOR ANY SIGNS OF LEAKS OR WEAR, BUT THERE WERE NO OBVIOUS SIGNS OF A MALFUNCTION. MY GREAT CONCERN IS , WILL THIS HAPPEN AGAIN...WHY DID IT HAPPEN AND IF THOSE PEOPLE WERE GETTING INTO THEIR CARS...I MOST PROBABLY WOULD HAVE KILLED THEM! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10474563September 10, 2012
SERVICE BRAKES
WHILE PARKING MY 02 SUBURBAN, I COMPLETELY LOST MY BRAKES!! THE BRAKE PEDAL WENT DOWN TO THE FLOOR; BRAKE FLUID ALL OVER THE DRIVEWAY. WHAT HAPPENED? THE BRAKE LINE UNDERNEATH THE TRUCK JUST BELOW THE DRIVER SEAT HAD ROTTED THROUGH. AFTER DOING SOME RESEARCH, I FOUND OUT THAT THIS IS A COMMON PROBLEM WITH CHEVY TRUCKS. HOWEVER, GM HAS FAILED TO INITIATE A RECALL. HOPEFULLY GM WILL DECIDE TO RECALL THESE TRUCKS AND FIX THE OBVIOUS ENGINEERING GLITCH BEFORE SOME UNFORTUNATE PERSON OR FAMILY ENDS UP SERIOUSLY INJURED OR KILLED IN AN UNNECESSARY ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474422September 9, 2012
TIRES, TIRES:TREAD/BELT
MICHELIN TIRES SIZE 265/70/15 ARE CRACKING ON THE SIDE WALL AREA ALSO TREAD IS COMING OFF TIRES,I DID PURCHASED THE TIRES FROM COSTCO FIVE YEARS AGO ,BUT THE TIRES HAVE LESS THAN FORTY THOUSAND MILES ON THEM,COSTCO REFUSED TO ROTATE OR WORK ON THEM,THE TIRES ORIGINAL WARRANTY WAS FOR SIXTY FIVE THOUSAND I DON'T THINK THE TIRES ARE SAFE TO DRIVE ANY MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472953August 29, 2012
SERVICE BRAKES
WHILE DRIVING DOWN TO THE JERSEY SHORE ON THE GARDEN STATE PARKWAY WITH MY FAMILY TO GO ON VACATION I WENT TO GET OFF THE EXIT AND WHEN I TRIED TO STOP MY BRAKE PEDAL WENT TO THE FLOOR......WHEN I LOOKED UNDER THE TRUCK I REALIZED THAT THE STEEL BRAKE LINE ABOVE THE SPARE TIRE WAS COMPLETELY RUSTED THROUGH. THANK GOD THERE WAS NO ONE IN FRONT OF US. OR WE WOULD HAVE CRASHED INTO THEM AND BEEN HURT OR EVEN KILLED. PS I BOUGHT THIS TRUCK BRAND NEW...IT WAS A VERY SCARY EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466959July 22, 2012
SERVICE BRAKES
WHEN DRIVING FROM WORK, MY HUSBAND NOTICED THE VEHICLE WAS SLOW TO STOP. WHEN THE VEHICLE FINALLY ARRIVED HOME, WE NOTICED A SIZABLE AMOUNT OF BRAKE FLUID IN THE DRIVEWAY. THE TRAIL LED ALL THE WAY TO THE GARAGE. SINCE I CANNOT SAFELY DRIVE IT TO A MECHANIC FOR A FORMAL ASSESSMENT, MY HUSBAND WENT UNDER THE VEHICLE MYSELF AND NOTICED IT HAD EXCESSIVE CORROSION THROUGHOUT THE ENTIRE UNDERCARRIAGE. IT IS ESPECIALLY, EXTREMELY, AND EXAGGERATEDLY SEVERE WITH THE BRAKE LINES. THERE IS A SMALL METAL JUNCTION WHERE THE REAR BRAKE LINES BRANCH OUT TO THE RESPECTIVE LEFT AND RIGHT HUB/CALIPER. THE LINES BRANCHING FROM THIS SMALL UNION -THAT IS JUST ABOVE THE SPARE TIRE- ARE VERY WIRY. HE ALSO NOTED THAT ALL OF THE LINES FROM THE FRONT OF THE VEHICLE TO THE BACK, HAVE A LOT OF CORROSION ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464385July 6, 2012
SERVICE BRAKES
THE BRAKE FAILED AS I WAS STOPPING AT AN INTERSECTION. THE BRAKE PEDDLE STARTED TO HOLD AND THEN JUST PRESSED TO THE FLOOR. THE BRAKE LINE HAS FAILED. THIS IS THE THIRD BRAKE LINE FAILURE ON THIS VEHICLE IN THE LAST 14 MONTHS. WE'VE HAD THE BOTH REAR AND BOTH FRONT LINES REPLACED ALREADY, THIS LAST FAILURE APPEARS TO BE BETWEEN MASTER AND ABS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462891June 24, 2012
FUEL/PROPULSION SYSTEM
DURING NORMAL OPERATIONS UNDER NORMAL DRIVING CONDITIONS THE FOLLOWING OCCURRED. LOSS OF ENGINE AT SPEEDS OF 60+ MPH AFTER DRIVING ONE HOUR. ENGINE RESTARTED WITH IN TWO MINUTES. PROBLEM OCCURRED MULTIPLE TIMES WITH SHORTER RUN TIMES BETWEEN EACH ATTEMPT. OVER A THREE YEAR TIME FRAME VEHICLE HAS REQUIRED FOUR FUEL PUMPS ALL FROM DIFFERENT MANUFACTURES TO ELIMINATE THE POSSIBILITY OF ANY COMPROMISED PRODUCT BATCHES. TOTAL CONSUMER COST. $3000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462582June 21, 2012
POWER TRAIN, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT A TODDLER WAS ABLE TO INSERT AND TURN THE KEY IN THE IGNITION TO THE ACCESSORY POSITION. THE CHILD WAS ALSO ABLE TO SHIFT THE GEAR SHIFT SELECTOR WITHOUT ENGAGING THE BRAKES, AND THE VEHICLE BEGAN TO ROLL AWAY. THE VEHICLE JUMPED A RETAINING WALL AND CRASHED INTO A TREE. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC WHO COULD NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE VEHICLE COULD BE SHIFTED WITHOUT ENGAGING THE BRAKES FOR TOWING PURPOSES. THE CONTACT WAS ADVISED NOT TO LEAVE THE KEYS NEAR CHILDREN. THE FAILURE AND CURRENT MILEAGES WERE 128,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10460004May 30, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING BETWEEN 30-60 MPH. A CHARGING LIGHT ALSO ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT COASTED TO A STOP AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CRANK SHAFT POSITION SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000. .UPDATED 06/18/12 *BF THE CONSUMER STATED WHEN THE ENGINE STOPPED, THERE WAS NO POWER STEERING AND ONLY ONE POWER ASSISTED BRAKE APPLICATION, WHICH ALMOST RESULTED IN AN ACCIDENT. UPDATED 06/22/12 UPDATED 06/26/12 *BF THE CONSUMER REFERENCED RECALL # 07V521000 REGARDING THE CRANKSHAFT POSITION SENSOR. UPDATED 06/27/12*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457977May 10, 2012
SERVICE BRAKES, HYDRAULIC
THE ABS LIGHT CAME ON. WHEN THE CAR WAS TURNED OFF, A PUMP OR SOMETHING KEPT RUNNING AND THE SOUND SEEMED TO BE COMING FORM UNDER THE VEHICLE. THE SOUND DID NOT CEASE EVEN WHEN THE CAR WAS TURNED OFF AND THE KEY REMOVED. THIS CONTINUED UNTIL I CHECKED THE FUSES AND TRIED DISCONNECTING THE ABS 60-AMP FUSE FROM THE FUSE BOX UNDER THE HOOD. THE FUSE WAS FINE, HOWEVER WHEN I DISCONNECTED THE FUSE, THE SOUND IMMEDIATELY STOPPED. I RECONNECTED THE FUSE BRIEFLY AND THE SOUND RESUMED, SO I LEFT THE FUSE DISCONNECTED UNTIL A REPAIR CAN BE MAID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457156May 2, 2012
SERVICE BRAKES, HYDRAULIC
BEGAN EMERGENCY BREAKING AND EVASIVE MANEUVERS. SHORTLY AFTER BEGINNING TO TURN, THE ABS LIGHT CAME ON AND ALL 4 WHEELS LOCKED. THE RESULT WAS A 180 DEGREE SPIN ACROSS 5 LANES OF I30 JUST SOUTH OF DOWNTOWN DALLAS. WE ALMOST AVOIDED ANY COLLISION, BUT IT COULD HAVE BEEN HORRIBLE AS WE WERE CLOSE TO HITTING AT LEAST 7 TO 10 VEHICLES WITH SPEED DIFFERENTIALS OF ABOUT 50MPH WHILE OUT OF CONTROL. THE FAILURE CODE WAS THE EBCM RELAY, AND THE SYSTEM WORKS IF THE AMBIENT TEMPERATURE IS COLD ENOUGH, THOUGH IT FAILS ON BUMPS SOMETIME. TYPICAL BAD SOLDER JOINT BEHAVIOR. MANY PEOPLE ARE REPAIRING THESE MODULES BY RE-SOLDERING THE RELAY CONNECTIONS. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10456823April 29, 2012
SERVICE BRAKES, HYDRAULIC
MY WIFE WAS DRIVING OUR 2002 CHEVROLET SUBURBAN 1500 4WD WHEN SHE APPLIED THE BRAKES TO STOP THE PEDDLE WENT ALL THE WAY TO THE FLOOR. SHE WAS ABLE TO GET THE TRUCK INTO A PARKING LOT WITHOUT INCIDENT. WHEN I GOT THERE TO LOOK AT THE PROBLEM, I NOTICED THE STEEL BRAKE LINE SUPPLYING THE RIGHT FRONT CALIPER WAS SEVERELY CORRODED, WHERE IT RUNS ATOP THE FRAME IN THE ENGINE COMPARTMENT, TO THE POINT WHERE IT DEVELOPED A PINHOLE TO ALLOW A LOSS OF PRESSURE(PEDDLE). THE LINE IS SO CORRODED THAT I CAN'T EVEN CUT OUT A SECTION AND FLARE THE OLD LINE TO INSTALL A REPAIR SECTION OF LINE. I BELIEVE THE ENTIRE BRAKE LINE HAS TO BE REPLACED. AT THIS TIME I HAVEN'T INSPECTED THE REST OF THE LINES, BUT WHEN I CAN I WILL!!!!! I'M READING ABOUT NUMEROUS BRAKE LINE AND OTHER SEVERE CORROSION ISSUES ON THESE MODELS. WE HAVE BEEN LOYAL GM CUSTOMERS SINCE 1976. WE CURRENTLY OWN THE ABOVE MENTIONED SUBURBAN AND A 2008 SILVERADO. THE SUBURBAN IS OUR PRIMARY FAMILY VEHICLE WHICH IS USED TO TRANSPORT OUR DISABLED CHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456455April 25, 2012
ENGINE AND ENGINE COOLING
AFTER SO LONG IGNORING THE SMELL IN MY CAB, I DECIDED TO GET IT CHECKED OUT AT BENNY'S EXHAUST IN BRISTOL, TN, AND FOUND THAT EXHAUST MANIFOLD HEAD BOLTS BROKE OFF ON BOTH SIDES OF ENGINE. 1ST BOLT INITIALLY THEN SECOND BOLT NEXT TO IT BROKE AS WELL. NO WORK HAS BEEN DONE TO MOTOR OR AFTERMARKET PARTS ADDED THAT WOULD AFFECT THIS PART AND CREATE FAILURE. EXHAUST GAS ENTERS THE UNDERHOOD AREA SOMETIME CAN BE SMELLED INSIDE PASSENGER CAB AREA. THE EXHAUST MAKES A BLACK PLUME UP SIDE OF MOTOR ON BOTH SIDES. THIS VEHICLE CAN NOT BE REGISTERED IN ANY STATE THAT HAS EMISSIONS TESTING, BECAUSE IT WILL NOT PASS. I AM FORCED TO REGISTER IT TO NON-TESTING STATES. WHY ISN'T THERE A RECALL ON THIS MATTER. IT APPEARS THAT THIS AFFECTS ALL YEARS. WHAT IS WRONG WITH GM, WHY WON'T THEY TAKE CARE OF THIS MATTER. AFTER SOMEONE SPENDS SEVERAL TENS OF THOUSANDS ON A VEHICLE, WHY ISN'T SAFETY THE STANDARD GM SHOULD MEASURE ITSELF UP TOO. ENGINEERS, ARE YOU MAKING SURE PLANNED OBSOLESCENCE IS BUILT INTO ALL YOUR VEHICLES. I WON'T BUY GM NO MORE AFTER OWNING GM ALL MY LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451288March 12, 2012
SERVICE BRAKES, HYDRAULIC
I WAS NEARING A STOP SIGN AT AN INTERSECTION AND APPLIED BRAKES. PEDAL WENT TO FLOOR AND I WENT THROUGH INTERSECTION. ONCOMING VEHICLE HAD TO SWERVE TO MISS ME. INVESTIGATION DETERMINED THAT A FRONT BRAKE LINE HAD RUSTED THROUGH, CAUSING LOSS OF BRAKE FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450685March 7, 2012
SERVICE BRAKES, HYDRAULIC
BRAKES FAILED COMPLETELY.... BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AFTER PULLING INTO A PARKING LOT AND TRYING TO SLOW DOWN TO PULL INTO A SPOT. ATTEMPTED TO PUMP BRAKES BUT THE PEDAL DID NOT COME BACK UP. HIT CURB AT APPROXIMATELY 10 MPH. TRUCK NEEDED TO TOWED AND MECHANIC FOUND TROUBLE TO BE A BADLY RUSTED THROUGH MAIN FRONT TO REAR BRAKE LINES. MECHANIC FOUND ALL LINES TO BE RUSTED AND REPLACED ALL LINES WITH POLY COATED STEEL LINES. MECHANIC STATED THAT THE FACTORY BRAKE LINES WERE NOT COATED...? IS THIS NOT A FACTORY RECALL ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448187February 16, 2012
ENGINE AND ENGINE COOLING
EXHAUST MANIFOLD BOLTS BREAKING LEAVING STUDS IN THE HEADS, HEATING UP ENGINE COMPARTMENTS, RELEASES CARBON MONOXIDE, AFFECTS O2 SENSOR AND CATALYTIC CONVERTER. WILL NOT PASS EMISSIONS IN SOME STATES. GM NOT STANDING BEHIND THIS 1999-2008 ISSUE. IT IS A SAFETY ISSUE AND IS EXPENSIVE TO FIX. GM MECHANICS DENYING ANY SUCH ISSUES. PLEASE CHECK- IN TO THIS. OUR WHOLE FLEET AND OUR PERSONAL TRUCKS AFFECTED BY THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban