Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11465925May 24, 2022
SERVICE BRAKES
Brakes became very hard to apply and the car could not stop quickly. Needed to replace the vacuum booster pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464096May 10, 2022
UNKNOWN OR OTHER
Service Trailer Brake System
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461531April 20, 2022
UNKNOWN OR OTHER
My vehicle started to alert me over and over again about my trailer brake system. It just keeps popping up over and over again and beeps every single time. A lot of GMC and Chevy are having this issue. It could cause hazards when I pull a trailer and the trailer brakes don’t work properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460284April 9, 2022
FUEL/PROPULSION SYSTEM
While driving, I noticed a significant smell of gas coming from my 2015 Chevrolet Suburban. When I stopped the vehicle, it was even more noticeable. I pulled over and got out of the car only to notice gas pouring (not dripping, more gushing) from under the vehicle between the driver's side door and driver's side passenger door. I was concerned as I had my young child with me and had no way of having someone pick us up. I drove it directly to the mechanic in which they confirmed a leak coming from above the tank and that they would not be able to repair the leak until they dropped the tank. Once dropping the tank, they found a hole in the fuel supply line above the tank due to a poor design and friction from the poor design. There is a service bulletin, 17-NA-304, but it does not protect owners from the cost of the repair. The repair cost was $425.38 despite it being a known issue with GM. This design is incredibly dangerous. Not only is the raw fuel inhalation through the vents a health hazard, it could cause a catastrophic fire as well. I have four children, the reason why we needed to drive a Suburban. The devastation of the risk of this flaw is incredible. This needs to be considered a recall and the cost should be covered by the company, not the owner. I emailed GM's customer service and they stated that nothing could be done because the vehicle was out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456372March 11, 2022
UNKNOWN OR OTHER
The trailer breaking system keeps coming on constantly. It comes on randomly while sitting or driving then will keep doing it over and over. It's very distracting and I don't want it to hurt us if it fails etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455686March 8, 2022
SERVICE BRAKES
The vehicle component of concern is the braking system. The brake pedal has to be pressed at an unusual rate of pressure to engage the brake system. More concerning is, on several occasions the brakes seem to fail, initiating the ABS system while in fast food lines. This has also occurred while backing up causing the pedal to be jammed to the floor to stop the vehicle. The excessive need for pressure while braking was supposed to be fixed in 2021 by a "simple" recall that simply updated the computer. I had this recall performed, but still have the same braking issues in my 2015 Chevrolet Suburban. I feel that this is a very serious concern and should be addressed. The difference is truly night and day between my wife's vehicle and mine. The braking issue comes with no warnings or alarms. I have had my brakes checked on several occasions to confirm normal brake wear and longevity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453729February 24, 2022
STEERING
Driving at a slow speed and lost power steering due to faulty power steering module Went into oncoming traffic and drove off road to avoid collision. Recalled 3 years ago for software update but problem happened again and gm would not cover repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453772February 24, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When turning at speeds below 20 mph, motor stops lights go out, lights and gauges will come back on and car can be started. This has happened two or three times over the last three months but now only five days apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453774February 24, 2022
EXTERIOR LIGHTING
Headlight assembly leaks and retains significant amounts of water resembling a half filled fish tank. This causes the bulbs to burn out or corrode the light power supply leaving you with no headlights! This is a very common problem across many GM platforms. I am surprised the Government regulators have allowed a safety problem this wide spread and known to continue unaddressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453775February 24, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Blind spot detectors failed and shorted out entire vehicle. Caused battery drain and vehicle completely dead had to be flat bedded to dealer Cost of repair 1800$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450766February 7, 2022
FUEL/PROPULSION SYSTEM
Fuel line running from fuel pump to engine rubs on the frame causing a leak in the fuel line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450087February 3, 2022
SERVICE BRAKES
Brake pedal got hard and truck didn’t stop until brake pedal got softer, this been happened few occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448878January 25, 2022
SERVICE BRAKES
After about 10 min idling vehicle, noticed “service brake assist” message. When it was time to pull out onto road, the vehicle did not brake as expected. I had to push much harder on brake pedal, and heard clicking noise. I was in front of the middle school and because the vehicle was going very slow I was able to stop, but could have had an accident if the speed was higher or if I wasn’t strong enough to push pedal harder. This happened today 2/25/2022 and the outside temp is 3F. This seems just like the recall n192268490 on the consumer reports website, but the dealer says this vehicle is not affected even though it is the same year and model name.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446980January 11, 2022
STEERING, SERVICE BRAKES
I am the second owner of the I check my car recall then i took my car to the dealership in Saudi Arabia [XXX] Branch in first time they say we don't accept the recall then I complaint to [XXX] then they give me appointment after that they accept my car and tell me come after 2 hours when I go to take my car they say your car is ready but we need to confirm from GM before we handover the car even they did not provide me any vehicle for the transportation after all this when I bring my car back nothing has been fixed all warnings everything is same my VIN [XXX] Recall Number18V586 Recall Number19V761 Recall Number19V645 please fix problem and INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446179January 4, 2022
ELECTRICAL SYSTEM
The service trailer brake system error keeps coming up on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444683December 22, 2021
SERVICE BRAKES
My wife drives a 2015 Chevrolet Suburban LTZ. The brake pedal would vibrate when pressed going at slow speed or when reversing for weeks leading up to the break failure; however, no service message would appear on the dashboard instrument panel. On December 17, 2021 my wife was driving when someone in another vehicle crossed the highway right in front of her, when she pressed the brakes, they were very hard to press and the 2015 Suburban was not able to stop. Fortunately, she barely missed colliding with the other vehicle. She was able to coast to a slow speed and pull over into the grass and glide to a stop because the brakes would not work. This was the first time that a "Service Brake Assist" message appeared on the dashboard instrument panel. We had the Suburban towed to the nearest Chevrolet dealership. In researching the problem, there has been a recall issued for this type of failure of the brakes for 2015-2018 Chevrolet Suburbans; however, there is no recall for our Suburban according to the VIN #. Failure of the braking system on a vehicle is very dangerous and can result in injury or death. I strongly believe our vehicle, and other vehicles like ours, should be added to the recall list as soon as possible before someone gets seriously injured or dies due to not being able to stop and crashing into another vehicle, person, or object. The Chevrolet dealership says that since our vehicle is not on the recall list, we are responsible for the charges to fix it; however, I believe that the manufacturer (Chevrolet) should pay for the expenses since this seems to be a defect of the parts that are failing, especially since the Suburban is only 6 years old and has less than 100,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444084December 17, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES
The Service Trailer Brake System keeps popping up. Keeps dinging off and on whether you push the dismiss button or not. When this is on I question if the electrical brakes will work when I tow our camper. It is very distracting while driving. Safety Concern for sure!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443902December 15, 2021
POWER TRAIN
Transmission issue at 160,000 miles and the whole system needs to be replaced. which was told most vehicles from 2014 - 2016 have these issues. such as the suburban, yukon, tahoe, serria, told could cause fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443655December 13, 2021
SERVICE BRAKES
While vehicle is on if parked or driving the service trailer brake warning will come on and go off repeatedly. Happens randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443462December 11, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
The break vacuum pump is going out and making vehicle hard to stop and fuel pump or vacuum is leaking gas and smell inside vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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