Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10608919July 8, 2014
SERVICE BRAKES
MY SON WAS TRAVELING @ 50 MPH WHEN BRAKES FAILED. HE NARROWLY MISSED HITTING A CAR AT AN INTERSECTION. FOUND OUT FROM MECHANIC THAT BRAKE LINE HAD FAILED AND WAS ENTIRELY CORRODED. HAD NO WARNING. REPAIR COST $1,200. EVIDENTLY, THIS HAPPENS SO OFTEN THAT THERE IS AN AFTERMARKET KIT TO REPLACE ALL LINES. HAS THEIR BEEN A RECALL?.. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588757May 15, 2014
ELECTRICAL SYSTEM
LAST YEAR THE ODOMETER AND GEAR SELECTION DISPLAY ON MY 2002 CHEVY SUBURBAN WOULD GO OUT THEN A WHILE LATER IT WOULD COME BACK ON. THIS WENT ON FOR A COUPLE OF MONTHS WITH THE DISPLAY STAYING OFF FOR LONGER AND LONGER TIMES. AROUND DECEMBER 2013, THE DISPLAY WENT OUT PERMANENTLY. I TOOK MY 2002 SUBURBAN FOR THE REQUIRED SMOG TEST ON APRIL 28,2014 AND SINCE THERE WAS NO ODOMETER MILEAGE DISPLAYED ( EVEN AFTER PRESSING THE ODOMETER BUTTON WITH THE ENGINE OFF ), THE TECHNICIAN HAD TO PUT DOWN "NONE" UNDER MILEAGE. THE SITUATION OF NOT HAVING A DISPLAY FOR DISPLAYING WHAT GEAR YOU ARE IN IS A SAFETY ISSUE! A PERSON MIGHT ACCIDENTALLY PUT THE VEHICLE IN DRIVE INSTEAD OF REVERSE. ALSO WITHOUT AN ODOMETER, IT IS GOING TO BE HARD TO ESTIMATE THE MILEAGE WHEN SELLING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587938May 12, 2014
SERVICE BRAKES
DRIVING MY 2002 1500 SUBURBAN THE BRAKE LINE LET LOOSE, GOT THE TRUCK TO THE SHOP ON THE LIFT FOUND ALL BRAKE LINES CORRODED AND TWO LEAKING FLUID. UPON INSPECTION FOUND ALL FUEL LINES ROTTED OUT AS WELL. REPLACED ALL LINES IN THE TRUCK BRAKE AND FUEL INCLUDING FRONT RUBBER LINES AND CALIPERS. TRUCK HAS NEVER HAD A GREAT BRAKE PEDAL STILL DOES NOT. ALSO FOUND ROCKER PANELS ROTTING OUT ALONG WITH QUARTERS TRUCK IS BEAUTIFUL IN AND OUT EXCEPT THE CHEAP METAL GM USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583501April 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO PROPERLY RESPOND TO DECELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ANTI-LOCK BRAKING SYSTEM WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577720April 5, 2014
SERVICE BRAKES
WHILE DRIVING 25 MPH AND COMING TO A LIGHT CHANGING TO YELLOW DURING A HEAVY SNOWFALL I HAD ATTEMPTED TO STOP . THE ABS PULSATED A FEW TIMES BECAUSE OF THE SNOW AND THE BRAKE PEDAL WENT TO THE FLOOR AND THE SUBURBAN DID NOT STOP AND I COULD ONLY HOLD ON HOPE AND PRAY MYSELF AND MY 2 AND 3 YEAR OLDS GET THROUGH THE SNOWY AND SLIPPERY INTERSECTION WITHOUT HITTING ANYONE OR GETTING HIT BY SOMEONE ELSE, LUCKILY THE SNOW ON THE GROUND ACTUALLY HELPED SLOW THE VEHICLE, THE MASTER CYLINDER SHOWED MINIMAL FLUID LOSS, I WAS TOLD BY THE DEALER COLD WEATHER AND AGE CAUSED THE FAILURE AND AN ESTIMATE OF ABOUT 1500 TO REPAIR . THIS HAPPENED WITHIN 7 MONTHS OF A DEALER MULTI-POINT INSPECTION WHICH SHOWED NO LEAKS AND FULL BRAKE INSPECTION BY THE DEALER WHICH INCLUDED THE BRAKE LINES AND A REQUESTED SYSTEM BLEED TO TRY TO GET THE BRAKES TO WORK PROPERLY.THE TRUCK ALSO HAS A LONG SOFT PEDAL TRAVEL WHICH GOES BELOW THE GAS PEDAL HEIGHT OF WHICH THE DEALER HAS INFORMED ME IS NORMAL AND LIKE ALL OLDER 2002 SUBURBANS. AND THE FINAL BILL FOR THE BRAKELINES WAS 1730.26 AFTER ADDING AN OIL CHANGE WHILE IT WAS THERE FOR SERVICE... GOT IT HOME AND FLUID WAS LEAKING PROFUSELY ON THE DRIVEWAY (WHERE I HAD NO LEAKS UP UNTIL THIS POINT) THE DEALER DENIED OVERFILLING THE OIL WOULD CAUSE THE LEAK AND SUGGESTED THAT THE COLD WEATHER CAUSED THE FRONT SEAL LEAK SO I HAD AGREED TO REPLACE THE FRONT SEAL WHICH WAS ANOTHER 374.44 AND THE NOTES NOW SHOW MULTIPLE OIL LEAKS.AND A REPEAT BRAKE INSPECTION SHOWS NO FAILURES , BUT THE BRAKES CONTINUE TO NOT WORK PROPERLY AND THE DEALER SAID IF IT CONTINUES THEY CAN MANUAL BLEED THE BRAKE SYSTEM TO SEE IF THAT HELPS THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576679April 2, 2014
ELECTRICAL SYSTEM
WE WE WERE TRAVELLING AT ABOUT 75 MILES WHEN THE CAR SHUT DOWN. ALL ELECTRICAL STATUS LIGHTS AND THE ENGINE WENT OFF. WE COASTED TO THE SIDE OF THE ROAD, PUT THE VEHICLE IN PARK AND IT STARTED RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576895April 2, 2014
ELECTRICAL SYSTEM
I HAVE A 2002 CHEVROLET SUBURBAN. I HAVE HAD IT FOR TWO YEARS. I AM HAVING PROBLEMS SIMILAR TO WHAT IT'S THE GM RECALL. THIS DOESN'T HAPPEN EVERYTIME I DRIVE. I CAN BE DRIVING DOWN THE STREET OR ON THE EXPRESSWAY AND MY VEHICLE WILL JUST SHUT OFF AND THE BATTERY LIGHT WILL COME ON. AFTER SITTING FOR A FEW MINUTES, THE TRUCK WILL START BACK UP WITH NO PROBLEM OR WITHOUT HAVING ANY BOOST. I HAVE BEEN HAVING THIS PROBLEM SINCE I HAVE HAD THE VEHICLE AND NOONE COULD EVER TELL ME WHAT THE PROBLEM WAS. I THINK IT IS THE IGNITION SWITCH. PLEASE ASSIST ME IN FINDING OUT HOW I CAN GET MY TRUCK FIXED AS I AM A MOTHER OF 4 AND THAT IS MY ONLY MEANS OF TRANSPORTATION. I AM BLESSED FOR HAVING NOT BEING IN A FATAL ACCIDENT OR ACCIDENT PERIOD DUE TO THIS PROBLEM SINCE I HAVE HAD THIS VEHICLE. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575635March 29, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
I HAVE BEEN DEALING WITH THIS PROBLEM WITH THE ABS SYSTEM FOR OVER 2 YEARS AND HAVE REPLACED ALL THE SENSORS BRAKES AND HUBS ON MY SUBURBAN, I HAVE BEEN READING ALL THE CUSTOMER COMPLAINTS AND CHEVY IS WELL AWARE OF THIS ISSUE.MY ABS SYSTEM RUNS WHEN IT WANTS PREVENTS MY CAR FROM PROPERLY STOPPING AND WHEN I REPORTED THE ISSUE THEY TOLD ME TO PULL THE FUSE SO THE PUMP WOULD SHUT OFF, SO I AM DRIVING AROUND WITH NO ABS SYSTEM AND WE JUST HAD THE SENSORS REPLACED AGAIN AS WELL AS THE HUB AND THE SAME THING IS HAPPENING WITH THE PULSATING OF THE BREAK PEDDLE AND THE RUNNING PUMP I WOULD THINK CHEVY WOULD DO A RECALL WITH ALL THE COMPLAINTS.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566753March 3, 2014
ENGINE AND ENGINE COOLING, FUEL/PROPULSION SYSTEM
VARIOUS INCIDENTS OF VEHICLE DYING WHILE DRIVING ON HIGHWAY WHEN TEMPERATURES ARE HIGH. DOES NOT DO IT WHEN COLD. HAS FAILED TO START ALSO. AFTER WAITING 10-20 MINUTES ENGINE MAY START AND CONTINUE WITHOUT PROBLEM TO DESTINATION. HAVE CHANGED SENSOR WITHOUT IMPROVEMENT OF PROBLEM. LOCAL GARAGE HAS NOT BEEN ABLE TO LOCATE SOLUTION AS IT IS IMPOSSIBLE TO GET IT INTO SERVICE WHEN PROBLEM OCCURS. MANY PROBLEMS GETTING OFF THE ROAD WHEN INCIDENT OCCURS. HAVE HAD 4-5 OCCURRENCES AND BECOMING MORE FREQUENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558558January 5, 2014
SERVICE BRAKES
WHILE DRIVING THE VEHICLE, THE BRAKE LINES ALONG THE FRAME RAIL UNDER THE DRIVER'S SIDE OF THE VEHICLE FAILED. THE LINES BURST AND A LOSS OF FLUID CAUSED THE BRAKE PEDAL TO GO TO THE FLOOR. DUE TO THE BRAKE FAILURE IT TOOK A CONSIDERABLE DISTANCE TO GET THE TRUCK STOPPED PROBABLY DUE TO A LOSS OF BRAKE PRESSURE. I WAS DRIVING IN A RESIDENTIAL AREA AND LUCKILY WAS ABLE TO GET THE VEHICLE STOPPED BEFORE BEING INVOLVED IN A CRASH OR HITTING A PEDESTRIAN. THE VEHICLE WAS REPAIRED AT A LOCAL GM DEALERSHIP AT A COST OF APPROXIMATELY $4000. THAT'S RIGHT FOUR THOUSAND DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557900December 30, 2013
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
BACKING TO HOOK UP TO TRAILER, BRAKES FAILED NO PRIOR WARNING (LIGHT). ALL BRAKE LINES NEED REPLACED AS WELL AS FUEL LINES BEGINNING TO LEAK AND WILL SOON NEED REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555278December 9, 2013
SERVICE BRAKES
I WAS APPROACHING A 4-WAY STOP SIGN IN PHILADELPHIA WHEN I NOTICED THE BRAKE PEDAL SINKING TO THE FLOOR. I HAD BEEN USING THIS VEHICLE DAILY AND HAD RECENTLY USED IT FOR A TRIP TO THE STORE. THERE WAS NO WARNING LIGHT OR PROBLEM WITH BRAKING OR PEDAL FEEL BEFORE THIS OCCURRED. I PUMPED THE BRAKE PEDAL TO TRY TO COME TO A STOP. I DID NOT COME TO A COMPLETE STOP UNTIL I WAS INTO THE INTERSECTION BY USING THE PARKING BRAKE AND PUTTING THE TRANSMISSION IN NEUTRAL. I WAS ABLE TO GET THE CAR TO SAFETY WHERE I NOTICED BRAKE FLUID POURING OUT FROM AN EXTREMELY RUSTED BRAKE LINE BEHIND THE LEFT REAR TIRE WHEN THE BRAKE PEDAL WAS PUSHED. FORTUNATELY, THERE WAS NO CROSS TRAFFIC OR PEDESTRIANS OR CHILDREN CROSSING THE STREET AT THE TIME. THIS HAPPENED IN A SCHOOL ZONE WHERE CHILDREN ARE ALWAYS PRESENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555120December 6, 2013
SERVICE BRAKES
VEHICLE DOES NOT WANT TO STOP WHEN TRAVELING AT LOW SPEEDS. PARKING IS SO HARD TO DO, THAT I PARK AT LEAST 4 SPACES FROM OTHER VEHICLES WHENEVER POSSIBLE. IT FEELS LIKE THE ABS IS KICKING IN WHEN IT SHOULDN'T BE. NO ABS LIGHT COMES ON WHEN THIS OCCURS. WHEN I AM TRAVELING SLOWLY DOWNHILL, PULLING INTO PARKING SPACES, STOPPING AT RED LIGHTS/STOP SIGNS, ETC. THE BRAKES WILL NOT ENGAGE PROPERLY, IT FEELS LIKE THE PEDAL IS PUSHING BACK AT ME, THE BRAKES MAKE A STRANGE GROWLING SOUND, AND THE VEHICLE REFUSES TO STOP. I HAVE TO PUMP THE BRAKES REPEATEDLY, AND SOMETIMES IT STILL WILL NOT STOP, SOMETIMES IT WILL BRAKE VERY SUDDENLY. WHEN PICKING UP/DROPPING OFF MY KIDS AT SCHOOL, I HAVE HAD SEVERAL INCIDENTS THAT WERE MERE INCHES FROM BECOMING TRAGEDIES. I HAVE NO OTHER VEHICLE TO CARRY MY 4 CHILDREN IN, OR I WOULD STOP USING THE VEHICLE. I DO NOT FEEL SAFE IN IT. THERE IS A RECALL FOR THIS EXACT ISSUE, HOWEVER MY VIN IS NOT PART OF IT (PER CHEVY CUSTOMER SERVICE 1-800-222-1020). I HAVE HAD THE BRAKE FLUID CHECKED OFTEN, I HAVE HAD BRAKE PADS REPLACED AS WELL, IT MADE NO DIFFERENCE. IT HAS NOW BECOME A REGULAR OCCURRENCE. I AM GOING TO SEE IF ANY SHOP NEARBY HAS DEALT WITH THIS BEFORE. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546838October 5, 2013
SERVICE BRAKES
PEDAL WENT TO THE FLOOR WITHOUT VEHICLE STOPPING. HAD TO USE EMERGENCY BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545601September 26, 2013
SERVICE BRAKES
THE METAL BRAKE LINES APPARENTLY HAVE RUSTED TO THE POINT OF TOTAL FAILURE. ONE METAL LINE BLEW OUT AS WE DROVE DOWN AN INCLINE I HAD TO USE THE PARKING BRAKE TO STOP. THEN TO A REPAIR SHOP AS WE WERE OUT OF TOWN. THE SHOP REPLACED THE LINE THAT BLEW OUT AND POINTED OUT THAT ALL OF THE OTHER METAL LINES WERE ABOUT TO HAVE THE SAME RUST FATIGUE FAILURE. THIS VEHICLE HAS BEEN REGISTERED IN VIRGINIA ALL OF ITS HISTORY. ON LINE I HAVE BEEN ABLE TO PURCHACE STAINLESS STEEL BRAKE METAL LINES PRE BENT. IT WOULD SEEM TO ANY ONE THAT IF YOU CAN NOT STOP A VEHICLE DUE TO A COMMON SYSTOM FAILURE THAT COULD AN ACCIDENT OR DEATH IT MUST BE A SAFETY RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545432September 25, 2013
SERVICE BRAKES
DRIVING AT 40 MPH, WENT TO STOP AND THE PEDAL WENT TO THE FLOOR. BRAKE LINE UNDER THE TRUCK BLEW OUT. ALL BRAKE LINES WERE VERY RUSTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543615September 14, 2013
SERVICE BRAKES
WHEN BRAKING AT LESS THEN 10MPH THE ANTILOCKING BRAKING SYSTEM KICKS IN AND CAUSES THE CAR TO GO MUCH FURTHER TO STOP. THIS HAS ALMOST CAUSED AN INJURY BY MY GOING OVER A CURB. NO ANTILOCKING SHOULD OCCUR LESS THEN 10MPH - THIS IS VERY UNSAFE DUE TO THE FACT THAT BRAKING AT UNDER 10MPH FREQUENTLY INVOLVES BARRIERS IN FRONT OF THE CAR WHERE EVERY INCH OF STOPPING DISTANCE IS EXTREMELY IMPORTANT. ABS BRAKING IS FOR WHEN TIRES BREAK STATIC FRICTION ON THE ROAD, AND, I ASSURE YOU THAT NO FRICTION IS BEING BROKEN - THIS IS A SERIOUS FLAW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543614September 14, 2013
SERVICE BRAKES
WHEN BRAKING AT LESS THEN 10MPH THE ANTILOCKING BRAKING SYSTEM KICKS IN AND CAUSES THE CARE TO GO MUCH FURTHER TO STOP. THIS HAS ALMOST CAUSED AN INJURY BY GOING OVER A CURB. NO ANTILOCKING SHOULD OCCUR LESS THEN 10MPH - THIS IS VERY UNSAFE DUE TO THE FACT THAT BRAKING AT UNDER 10MPH FREQUENTLY INVOLVES BARRIERS IN FRONT OF THE CAR WHERE EVERY INCH OF STOPPING DISTANCE IS EXTREMELY IMPORTANT. ABS IS FOR WHEN TIRES BREAK STATIC FRICTION ON THE ROAD, AND, I ASSURE YOU THAT NO FRICTION IS BEING BROKEN - THIS IS A SERIOUS FLAW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542896September 10, 2013
SERVICE BRAKES
LAUNCHING BOAT AT THE RAMP WHEN BRAKE LINE RUPTURED AND I LOST ALL PEDAL. UNDER DRIVERS SIDE DOOR IN THE SAME SPOT AS MY 2005 2500 HD CHEVY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542579September 9, 2013
FUEL/PROPULSION SYSTEM, ENGINE
WHILE DRIVING ON THE HIGHWAY, THE ENGINE JUST DIED. IT DOES IT ON EXTREMELY HOT DAYS AND AFTER DRIVING FOR LONG PERIODS OF TIME. THERE ARE NO WARNINGS FOR THE ENGINE CUTTING OFF AND IT IS AN EXTREME SAFETY HAZARD WHEN IT SUDDENLY LOSES POWER. IT LOOKS LIKE THIS SHOULD BE A SAFETY RECALL ISSUE AS IT IS A COMMON OCCURRENCE ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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