Chevrolet Suburban Complaints (2001)

566 consumer complaints on file.

#10041639October 11, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, EQUIPMENT
2002 CHEVROLET SUBURBAN VIN# [XXX] DEALER REPORTED COOLANT LINE FAILURE CAUSED BY FRICTION OF METAL COOLANT LINE RUBBING AGAINST FUEL TANK. DEALER REFUSED TO REPAIR AND REMOVE/REPAIR CAUSE OF LINE COMING INTO CONTACT WITH FUEL TANK. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042734October 10, 2003
AIR BAGS
WHILE DRIVING 60 MPH VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AND AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10042702October 9, 2003
TIRES:TREAD/BELT
FIRESTONE LOAD RANGE E TIRE HAD TREAD SEPARATION WHILE TOWING AIRSTREAM TRAILER. THE TOW VEHICLE WAS A 2001 SUBURBAN. *MR *SCC *PH *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041385October 7, 2003
TIRES
MY VEHICLE, A 2001 CHEVY SUBURBAN IS EQUIPPED WITH FIRESTONE WILDERNESS LE P265 7OR/16, AND WAS PART OF THE RECALL AS SEEN ON THE FIRESTONE SETTLEMENT WEBSITE, WHICH ALSO INCLUDED A LIST OF AFFECTED TIRES TO NHTSA PE00-020. AS STATED ON THE LEGAL NOTICE, "ALTHOUGH FIRESTONE'S RECALL AND REPLACEMENT PROGRAMS WERE COMPLETED PRIOR TO THE SETTLEMENT, IF A MEMBER OF THE CLASS HAS NOT REPLACED, RECALLED OR REPLACEMENT TIRES THAT ARE STILL IN USE ON HIS OR HER VEHICLE, FIRESTONE WILL REPLACE THOSE TIRES WITHOUT CHARGE IF THE VEHICLE IS BROUGHT TO A FIRESTONE TIRE SERVICE CENTER." WENT TO A FIRESTONE TIRE SERVICE CENTER AND THE STORE MANAGER (ALFONSO) SAID THAT HE "COULD NOT REPLACE" THE TIRES BECAUSE HE WAS UNAWARE OF THE RECALL NOTICE, TO THAT PARTICULAR TIRE. SPOKE TO A DIFFERENT MANAGER (DOUG) AND ITS SUPERVISOR (SANDY) AND BOTH OF WHOM ARE UNAWARE OF THE RECALL SITUATION. RECOMMENDED TO CALL 866-345-0360. SHE ALSO TOOK MY INFORMATION DOWN IN ORDER TO RELAY IT TO SOMEONE ELSE IN THE COMPANY FOR CALL BACK. I CALLED THE NUMBER SHE GAVE ME AND RECEIVED RECORDINGS THAT DETAIL WHAT THE SETTLEMENT WEB SITE DESCRIBE. I WOULD LIKE FIRESTONE TO ABIDE BY THE PROPOSED SETTLEMENT AS SOON AS POSSIBLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041312October 6, 2003
ENGINE AND ENGINE COOLING:ENGINE, STEERING, SUSPENSION, SEATS, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, STRUCTURE
OIL CONSUMPTION, STEERING COLUMN, SIDE DOOR PANELS, REAR-END, SEATS CRACKING, FRONT POPPING NOISE, STEERS TO RIGHT CONSTANTLY. THIS HAS BEEN AN ONGOING THING SINCE WE BOUGHT THE VEHICLE NEW IN 2001. WE HAVE COMPLAINED TO THE CONSUMER REPORTING AGENCY HERE IN N.C. AND ALSO TALKED TO THE DEALER AND MANUFACTURE ON NUMEROUS OCCASIONS. DEALER SAID THEY HAVE HAD SEVERAL VEHICLES WITH OIL CONSUMPTION THAT THEY HAVE TRADED BECAUSE OF IT AND THEY JUST KEPT TELLING US IT IS WITHIN MANUFACTURE LIMITS. THEY HAVE TRIED TO FIX THE OIL PROBLEM BUT WITH NO SUCCESS. ALSO THE STEERING HAS BEEN BROKEN DOWN TWICE BECAUSE OF ITS PROBLEM. THE DOOR PANELS ARE STILL NOT FIXED AFTER 2 TRIES. THE REAR-END HAS BEEN WORKED ON 2 TIMES BECAUSE OF DIFFERENTIAL FLUID, THE STEERING WHEEL STILL SCRUBS WHEN TURNING TO THE RIGHT AND THE DRIVER'S SEAT IS STARTING TO CRACK. THE CONSUMER PEOPLE IN RALEIGH WILL NOT HELP US AFTER WE FILLED THE COMPLAINT, THEY WROTE US AND TOLD US TO HIRE A LAWYER AND THE MANUFACTURE ONLY OFFERED US A $1000.00 OWNER/LOYALTY CERTIFICATE TOWARDS A NEW VEHICLE. WHAT IS OUR NEXT STEP WITHOUT HIRING AN ATTORNEY? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042236October 2, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE REFUELING VEHICLE FUEL STARTED SPILLING FROM THE FUEL TANK. CONSUMER WAS TOLD BY THE DEALER THAT FUEL PUMP SHORTED OUT, MELTING A SEAM, AND CAUSING THE LEAK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033919October 1, 2003
FUEL SYSTEM, GASOLINE
TWICE, CONSUMER NOTICED A LINE OF GAS ON THE GROUND IN PARKING LOT COMING FROM THE VEHICLE. ONCE WAS LEAKING FROM THE FUEL PUMP MODULE CONNECTOR AND ONCE FROM A FAULTY SEAL BETWEEN THE FUEL TANK SENDING UNIT AND THE GAS TANK. THIS PROBLEM ONLY OCCURRED WHEN THE TANK WAS FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041853September 25, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE EXPERIENCED ENGINE POWER FAILURE.*MR THE ENGINE CONTINUED TO RUN, THERE WAS A RATTLING/ KNOCKING NOISE BUT NO POWER. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037419September 8, 2003
TRAILER HITCHES
TRAILER HITCH FAILURE: DEFECTIVE WELDS AT KEY ATTACHMENTS POINTS BETWEEN RECEIVER TUBE AND CROSSMEMBER ALLOWED GUSSET PLATES TO SHEAR UNDER LATERAL LOAD, CAUSING RECEIVER TUBE TO ROTATE 30 DEGREES OFF CENTER. DETACHMENT FROM VEHICLE AND LOSS OF TRAILER WAS IMMINENT WHEN CONDITION WAS NOTICED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038340September 5, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING ABOUT 20 MPH ON A SIDE ROAD AND WITHOUT WARNING VEHICLE WENT INTO A SKID, AND A COLLIDED WITH A TREE. THERE WERE NO INJURIES. VEHICLE WAS TOWED TO THE DEALER FOR ANALYSIS. DEALER DETERMINED THAT THE CAUSE OF FAILURE WAS ABS BRAKING SYSTEM MALFUNCTIONING.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10037221September 4, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
PER THE DEALER REPAIRMAN THE FUEL PUMP/ASSEMBLY ABOVE FUEL TANK "CRACKED" CAUSING LARGE LOSS OF FUEL DIRECTLY UNDER THE VEHICLE. *AK THE CAR WITHOUT WARNING WOULD NOT START AFTER BEING FILLED WITH GASOLINE. AFTER SEVERAL ATTEMPTS TO GET THE ENGINE TO TURN OVER, I STEPPED OUT OF THE VEHICLE INTO A LARGE FUEL SPILL. I QUICKLY REMOVED 4 SMALL CHILDREN FROM THEIR CAR SEATS AND EVACUATED THE VEHICLE. THE FIRE DEPARTMENT HAD TO COME TO SECURE THE AREA AND PREVENT IGNITION OF THE FUEL SPILL. THIS IS A SERIOUS DEFECT THAT NEEDS TO BE ADDRESSED WHICH LUCKILY DID NOT CAUSE HARM/LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038249September 4, 2003
AIR BAGS
WHILE DRIVING ABOUT 65MPH ON THE HIGHWAY AND WITHOUT PRIORWARNING AIR BAG LIGHT APPEARED ON THE DASHBOARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031814August 28, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER STATES THE FUEL PUMP MODULE (CONNECTOR) WAS LEAKING FUEL DUE TO A FUEL PUMP WIRE THAT HAD MELTED INSIDE THE FUEL TANK. *AK GM REPLACED THE 10-AMP FUSE WITH A 20-AMP FUSE. THIS CAUSED A FUEL LEAK. CONSUMER WONDERED WHY THE FUSE DIDN'T BLOW TO PREVENT LEAKAGE. GM DID OFFER A 45/55 SPLIT BUT THE CONSUMER WOULDN'T BE INFORMED OF THE FINDINGS AFTER AN INVESTIGATION WAS COMPLETED. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037737August 27, 2003
PARKING BRAKE
THE EMERGENCY BRAKE IS NOT HOLD PROPERLY WHILE THE VEHICLE WAS PARKED. THE DEALER STATED THAT NOTHING COULD BE DONE VEHICLE WAS OUT OF WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034204August 19, 2003
PARKING BRAKE
EMERGENCY BRAKE FAILED, AND VEHICLE DIDN'T PASS THE LOCAL INSPECTION IN TEXAS. DEALER STATED , "WE WERE AWARE OF THE PROBLEM BUT WE DIDNT KNOW HOW TO FIX IT." *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029560August 15, 2003
UNKNOWN OR OTHER
THE REAR PASSENGER AS WELL AS FRONT DRIVER AND PASSENGER SIDE DOORS WERE NOT EQUIPPED DOOR CHIMES. THE DEALER STATED THAT THERE WAS NOTHING THEY COULD DO. *AK THE CONSUMER STARTED TO DRIVE AND WHEN HE MADE A LEFT TURN, THE DOOR SWUNG OPEN. THE CHILD NEARLY FELL OUT OF THE VEHICLE. THERE WERE NO WARNING CHIMES TO ALERT THE CONSUMER THAT THE DOOR OPENED. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022358August 15, 2003
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THERE WAS AN ENGINE KNOCKING PROBLEM. THE DEALER AND THE MANUFACTURER WERE CONTACTED. THE CONSUMER WAS GIVEN A LETTER THAT CERTIFIED THAT THE MANUFACTURER WAS AWARE OF THIS PROBLEM, AND THE VEHICLE WAS OKAY TO DRIVE. THE CONSUMER DISAGREED, AND FELT THE VEHICLE WAS NOT SAFE. *AK THERE WAS A NOISE, RUBBING SOUND WHEN THE BRAKES WERE APPLIED. THERE WERE KNOCKS DURING THE INITIAL START OF THE DAY, AND THE WINDOW WAS NOISY WHILE OPERATING AS THE REGULATOR CABLE WAS LOOSE. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024746August 7, 2003
PARKING BRAKE
CONSUMER STATED THE PARKING BRAKE FAILED TO HOLD. THE DEALER HAD BEEN CONTACTED. SEVERAL OTHER SUBURBANS HAD FAILED INSPECTION BECAUSE OF POOR PARKING BRAKES. *AK *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032120August 5, 2003
PARKING BRAKE
CONSUMER STATED THAT VEHICLE WOULD NOT RELEASE THE PARKING BRAKE WHEN DRIVING. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030415July 30, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
GASOLINE LEAKED FROM TANK UPON FILLING. I HAD VEHICLE SERVICED AND DEALER FOUND THAT INSULATION HAD MELTED ON WIRES ON FUEL PUMP INTERNAL TO FUEL TANK. WAS ADVISED TO KEEP AT LEAST 1/4 FULL TO PREVENT THE PROBLEM. BOTH THE LEAK AND MELTED WIRES IMPLY A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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