Chevrolet Suburban Complaints (2012)

101 consumer complaints on file.

#11297582January 7, 2020
AIR BAGS, UNKNOWN OR OTHER
CRACKED DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278203November 5, 2019
STRUCTURE:BODY
DASHBOARD HAS CRACK ABOVE GAUGE CLUSTER ON DRIVER SIDE AND ALSO CRACKED ON PASSENGER SIDE AT CORNER OF AIRBAG AREA. WITH DASHBOARD CRACK NEAR AIRBAG I BELIEVE IT COULD SEND SHARDS OF SHARP PLASTIC AT PASSENGER IF AIRBAG WERE TO GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277948November 4, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
2012 LTZ 4WD SUBURBAN, NOTICED A FAINT HOT SMELL, THOUGHT IT WAS THE ENGINE, TOOK IT IN FOR AN OIL CHANGE ON NEW YEARS EVE 2018 ( WE HAD LOST AN ENGINE IN PREVIOUS SUBURBAN NOT TAKING CHANCE) TOLD BY MECHANIC ALLOY WHEELS ARE HOT, TOOK TO GM DEALER, FRONT WHEEL HUB NEEDED REPLACED, TOOK TO LOCAL GARAGE FOR REPAIR, GARAGE TOLD US BRAKES, CALIPHERS, ROTORS BE REPLACED DUE TO CALIPHERS BEING CLOSED. THEY HAD HARD TIME BLEEDING THE LINES, ALSO REPLACED MASTER CYLINDER, DROVE FOR FEW DAYS SHORT DISTANCE WHEN FRONT BRAKES CAUGHT FIRE, WITHOUT WARNING, TOWED BACK TO GARAGE, THEY COULD NOT FIND CAUSE, REPLACED BRAKES AND ROTORS, DROVE FOR A WEEK HAPPENED AGAIN, TOWED BACK TO GARAGE, THEY TOOK TO GM GARAGE WHO REPLACED BRAKE SENSOR, DROVE FOR FEW DAYS LOCKED UP AGAIN KIDS IN CAR, HAD TOWED TO ANOTHER GM DEALER, TOLD BRAKE SYSTEM TESTED NORMAL TO REPLACE ABS COMPUTER MODULE, DROVE 2 WEEKS LOCKED UP AGAIN WITH KIDS IN CAR, TOWED BACK TO GM DEALER, WE WERE TOLD BY GM IT WAS AT RISK OF LOSS OF LIFE OR CATASTROPHIC INJURY AND THEY WERE SENDING TECH, TILL WE DID NOT PUT GM BRAKE PADS, POSSIBLE REPLACEMENT OF BRAKE SYSTEM COULD FIX BUT NOT GUARANTEED. GM DEALER HAD SUBURBAN 2/19-9/9/19 AND IT STILL IS LOCKING UP WITHOUT DEFINED CAUSE. I HAVE BEEN WITHOUT VEHICLE THIS WHOLE TIME & STILL OWE ON THE VEHICLE. IT WAS TAKEN BACK TO CHEVY DEALER 10/26/19 AFTER LOCKING UP AGAIN. THERE ARE NO WARNING LIGHTS, THE BRAKES LOCK UP. THERE HAVE BEEN 2 MAJOR GM RECALLS REGARDING 2014+ SUBURBANS MY ISSUES ARE VERY SIMILAR REGARDING THE BRAKING SYSTEM AND EVEN MORE SEVERE. HAD WE BEEN ON BUSIER ROADS WE WOULD HAVE HAD AN ACCIDENT. WE WENT TO GM CORP. / GM DEALER LIED TO GM CORP. WE HAVE VMS TO PROVE. OVER $3K PUT INTO THE VEHICLE AND IT STILL IS NOT FIXED, THE BRAKE SYSTEM IS $4K & THAT HAS NOT BEEN PROVEN TO BE THE DIAGNOSIS. VEHICLE NOT DRIVABLE. PICS FROM 1/27/19 INCIDENT, FIRE / SMOKE VISABLE,
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11257148September 21, 2019
UNKNOWN OR OTHER
THE DASH OF MY VEHICLE CRACKED WHEN IT WAS ONLY 3 YEARS OLD AND NOW THE CRACK IS EVEN LARGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254478September 10, 2019
AIR BAGS, UNKNOWN OR OTHER
WENT TO BUY A NEW SUBURBAN, FOUND A GOOD USED ONE WITHOUT THE CRACKED DASH. WELL WITHIN 2 MONTHS WE NOW HAVE A CRACK IN OUR DASH. WERE TOLD THIS IS A COMMON PROBLEM AND WAS TOLD $1500 TO FIX THIS ISSUE. I FIND IT UNACCEPTABLE THAT CHEVY WOULD NOT TAKE CARE OF SUCH A MAJOR ISSUE WITH THEIR VEHICLES. HOW ARE THERE TONS OF OTHER BRAND VEHICLES WITHOUT THIS ISSUE? ALWAYS HAVE A SUNSHADE ON THE VEHICLE AND WAS IT ONCE A WEEK. I NOW WANT TO TRADE THIS FOR SOMETHING THAT DOESN'T HAVE SUCH A PROBLEM. CRACK LOOKS LIKE IT COULD INTERFERE WITH THE AIRBAG OPERATION. OR SEND SHARDS OF PLASTIC WHEN AIRBAG IS DEPLOYED. IT HAPPENED PARKED IN OUR GARAGE OVER NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235122July 26, 2019
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING WITHIN 2-5 MPH AND ATTEMPTING TO PARK WITH THE STEERING WHEEL TURNED TO RIGHT, THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO ANOTHER VEHICLE THAT WAS PARKED. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS STILL OPERATIONAL. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT CURRENTLY SUBJECTED TO NHTSA CAMPAIGN NUMBER: 12V112000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11234088July 23, 2019
STRUCTURE:BODY
DASH BOARD CRACKING NEXT TO AIRBAG AND ABOVE INSTRUMENT PANEL. CRACKING BEGIN END OF 2017 AND HAS GOTTEN PROGRESSIVELY WORSE. I UPLOADED 2 IMAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220325June 15, 2019
AIR BAGS
"SERVICE AIR BAG" WARNING ON DASH WHILE DRIVING ON HIGHWAY. WARNING HAS STAY ACTIVE SINCE THAT TIME. NO CODES FOR EXPLANATION FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217812June 4, 2019
UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY I HEAR A POP AND NOTICE A PIECE MISSING OUT OF MY DASH ABOVE THE AIRBAG AND THEN BEGIN TO NOTICE THE CRACK IN THE DASHBOARD RUN ACROSS THE DASH TO THE DRIVERS SIDE. I HAVE NOTICED OTHER COMPLAINTS ABOUT GM DASHBOARD AND BELIEVE THIS IS A SAFETY HAZARD DUE TO THE CRACK BEING AT THE AIRBAG AND RUNNING ALL THE WAY ACROSS THE DASHBOARD. IF THE AIRBAG DEPLOYED IT COULD SEND HALF OF THE DASHBOARD INTO THE FRONT SEATS OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195594April 11, 2019
AIR BAGS, UNKNOWN OR OTHER
ABOUT 6 MONTHS AGO, I NOTICED A CRACK IN THE DASHBOARD AT THE TOP LEFT CORNER OF THE PASSENGER AIRBAG. A FEW DAYS LATER, A SMALL CRACK APPEARED ON THE DRIVER'S SIDE OVER THE INSTRUMENT CLUSTER. WITHIN JUST A FEW DAYS, THAT SMALL CRACK GREW APPROXIMATELY 6 INCHES AND IS NOW ON THE HUMP OVER THE CLUSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183616March 2, 2019
UNKNOWN OR OTHER
WHEN MY CHEVROLET SUBURBAN 2012 IS LOCKED USING THE KEY FOB OR REMOTE START, A PERSON INSIDE THE CAR CANNOT UNLOCK THE DOORS OR TAILGATE FROM THE INSIDE (VIA THE DOOR UNLOCK BUTTONS NEAR THE DOOR HANDLES OR THE TAILGATE BUTTON) TO GET OUT OF THE CAR. EXAMPLE, PARENT ACCIDENTALLY LEAVES CHILD IN CAR, EXITS CAR, USES FOB TO LOCK DOORS; CHILD NOW CANNOT UNLOCK THE DOOR OR TAILGATE USING THE UNLOCK BUTTONS BY THE DOOR HANDLES NOR BY USING THE TAILGATE OPEN BUTTON. THE PERSON INSIDE THE CAR IS LOCKED INSIDE AND CANNOT EXIT IF THEY DO NOT HAVE A KEY WITH WHICH TO TURN ON THE CAR OR A FOB WITH WHICH TO UNLOCK THE CAR. WHEN THE CAR IS LOCKED WITH THE FOB A PERSON INSIDE THE CAR CANNOT GET OUT OF THE CAR USING ANY BUTTON OR HANDLE INSIDE THE CAR. THIS OCCURRED WHEN THE VEHICLE WAS PARKED AND THE IGNITION OFF. TWO ADULTS TESTED THIS MULTIPLE TIMES AND TRIED ALL POSSIBILITIES TO UNLOCK AND GET OUT OF THE CAR FROM THE INSIDE WHEN IT HAD BEEN LOCKED BY FOB OR REMOTE START. I HAVE A VIDEO DEMONSTRATING THIS WHICH I AM HAPPY TO SHARE, BUT BELIEVE THAT I CANNOT UPLOAD BELOW AS IT IS NOT ONE OF THE PERMITTED FORMATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182427February 25, 2019
STRUCTURE:BODY
CRACKING DASHBOARD POSES A SAFETY THREAT TO PEOPLE INSIDE THE VEHICLE AS WELL THE DRIVER IN LACK OF DEPLOYMENT OF THE FRONT AIRBAGS. HAS HAPPENED ON MULTIPLE VEHICLES OF THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180647February 17, 2019
UNKNOWN OR OTHER
FRONT DASHBOARD IS CRACKING AROUND INSTRUMENTAL PANEL AND AROUND DRIVERS SIDE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155625December 3, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TAKATA RECALL- ENGINE IS BEING REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149739November 6, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHEN DRIVING THE VEHICLE, THIS MOSTLY OCCURS ON SURFACE STREETS, THE STABILITRAK LIGHTS WILL COME ON AND THEN SHUT OFF. THE PROBLEM HAS PROGRESSED AND THE LIGHTS WILL NOW COME ON AND THEN BLACK OUT THE DASHBOARD. THE CAR HAS EVEN COMPLETELY LOST POWER WHILE DRIVING AND THEN COME BACK ON. THIS IS QUITE TERRIFYING! THE BATTERY HAS BEEN REPLACED AND IS BRAND NEW. THE ONLY TIME THE CAR LOST POWER ON THE HIGHWAY WAS WHEN THE CAR WAS MOVING AT A SLOWER RATE OF BETWEEN 30-50 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143550October 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
WHEN TRYING TO START PUT SUV THE KEY GWYS STUCK AND WON'T TURN AFTER THIS STARTED HAPPENING OUR STABILITY CONTROL SENSOR STARTED GOING OFF. IT USED TO TURN OFF ONE U SHUT OFF THE SUB BUT NOT IT'S ALWAYS ON. AND THE KEY WON'T TURN UNLESS U WIGGLE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140259October 14, 2018
AIR BAGS, UNKNOWN OR OTHER
A CRACK FORMED ABOVE THE INSTRUMENT CONSOLE AND OVER THE TOP RIGHT CORNER OF THE PASSANGER AIRBAG ON THE DASH. THIS IS A SERIOUS CONCERN IF THE AIRBAG GOES OFF THERE WILL BE PLASTIC FLYING ALL OVER THE PLACE. I SEE A HISTORY OF HUNDRADS OF COMPLAINTS OVER THIS EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113692July 25, 2018
POWER TRAIN
THE TRANSMISSION STRUGGLES TO SWITCH GEARS PROPERLY. IT IS MORE NOTICEABLE IN THE CITY RATHER THAN THE HIGHWAY. HOWEVER, THE SLIGHT HILLS MAKE IT WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112817July 21, 2018
UNKNOWN OR OTHER
THE DASHBOARD ON THIS VEHICLE HAS CRACKED. THE CRACK STARTED BEHIND THE STEERING COLUMN AND IS NOW CRACKED OVER THE PASSENGER SIDE AIRBAG. SHOULD THERE BE AN ACCIDENT, AND THE AIRBAG DEPLOYS, THE POSSIBILITY OF INJURY FROM THE DASHBOARD IS SIGNIFICANT. THIS IS A DEFECT IN MANUFACTING, AND SHOULD BE REPAIRED AT EXPENSE OF GM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109744July 5, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE FUEL PUMP MODULE FAILED AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE NEEDED A NEW FUEL PUMP MODULE. THE VEHICLE WAS NOT REPAIRED. THE DEALER (FINDLAY CHEVROLET, 6800 S TORREY PINES DR, LAS VEGAS, NV 89118) STATED THAT THEY COULD NOT REPAIR THE VEHICLE BECAUSE IT WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS ALSO CONTACTED. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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