Chevrolet Suburban Complaints (2004)

406 consumer complaints on file.

#10927389November 22, 2016
SERVICE BRAKES
WHILE AVOIDING ANOTHER VEHICLE I APPLIED MY BRAKES SUDDENLY. THE BAKE LIKE CONNECTING THE ABS UNIT AND THE REAR BRAKES FAILED DUE TO CORROSION/RUST THAT WAS NOT OBSERVABLE DUE TO THE LINE BEING RAN BETWEEN THE VEHICLES FRAME AND BODY AND GAS TANK. ALTHOUGH THIS LOCATION MIGHT HAVE MADE FOR EASY MANUFACTURING IT HAS LED TO THE LINE BEING IN A LOCATION THAT CANNOT BE VISUALLY INSPECTED TO PREVENT DANGEROUS CONDITIONS FROM BUILDING UP FROM LACK OF AWARENESS. .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10914923October 9, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TOTAL BRAKE FAILURE (VEHICLE HAS 95,387) MILES) AT 40 MPH IN MOTION. STABIL-TRAC LIGHT INDICATED AT THE TIME OF FAILURE, SERVICE BRAKE INDICATOR ON DISPLAY INFORMATION CONSOLE. . DEPLOYED 4WD LOW, DROPPED TO LOWER GEAR AND HIT EMERGENCY BRAKE TO STOP THE VEHICLE ON SHOULDER OF ROAD. GOT OUT OF VEHICLE SAW BRAKE FLUID ALL OVER THE SKIDS AND FRAME. CAUSE: TOWED TO LOCAL SHOP INDICATED THAT BRAKE LINES ON DRIVER SIDE AND LINES GOING TO FRONT WHEEL WERE COMPLETELY RUSTY AND "LIKE PAPER". THIS WAS UNSETTLING I DON'T LIVE NEAR SALTWATER BUT DRIVE THE VEHICLE A LOT IN WINTER. HAD I BEEN IN A DENSELY POPULATED AREA, THERE CERTAINLY WOULD HAVE BEEN LOSS OF LIFE. THIS VEHICLE WEIGHS OVER 6000 LBS AND NO BRAKES IS LIKE TO TRYING TO STOP A TRAIN. PLEASE INVESTIGATE SIMILAR FAILURES AS THIS FAILURE IN SIMILAR VEHICLES/ANY VEHICLE COULD CAUSE LOSS OF LIFE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10907442September 18, 2016
SERVICE BRAKES
STEEL BRAKE LINES: DIRECTLY UNDER DRIVERS FEET BENEATH VEHICLE IS CLUSTER OF FOUR BRAKE LINES HELD IN PLACE BY A PLASTIC BRACKET.THESE BRAKE LINES ARE HIDDEN BY A LARGE CORRUGATED BLACK WIRING HARNESS. ALL FOUR LINES ARE EXTREMELY CORRODED AT BRACKET AND AT LEAST ONE OF THEM FAILED COMPLETELY AND INSTANTANEOUSLY. UNLIKE GM REPORTS THAT IT'S A DUAL BRAKE SYSTEM AND VEHICLE WILL RETAIN BRAKING CAPABILITIES IN OUR CASE THIS IS FALSE . WORD NEEDS TO GO OUT ABOUT THESE VEHICLES BUT PREFERABLY A RECALL. MY 15 YEAR OLD NEWLY ISSUED PERMIT HOLDER WAS AT THE WHEEL AND WE WERE ONE LEFT TURN FROM DESCENDING A 200 FOOT TALL 6% GRADE HILL WITH A BUSY INTERSECTION AND STOP LIGHT AT THE BOTTOM. ALSO LIVING IN MINNESOTA KNOWING CLASSIC CAR OWNERS WITH ORIGINAL STEEL BRAKE LINES WITH NO ISSUES I'M LED TO BELIEVE DESIGN IS A CONTRIBUTING FACTOR IN THESE BRAKE FAILURE ISSUES. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899445August 30, 2016
SERVICE BRAKES
2004 CHEVY SUBURBAN - SUDDEN & COMPLETE LOSS OF BRAKE PRESSURE AT HIGHWAY SPEED. VEHICLE BRAKES WERE INSPECTED IN JULY THROUGH THE VA STATE INSPECTION PROGRAM - NO ISSUES FOUND - TODAY ON 8/30/16 WHILE EXITING A FREEWAY RAMP AT 60MPH TRAFFIC CAME TO SUDDEN STOP. WHEN THE SERVICE BRAKE WAS APPLIED IN WHAT WOULD BE CONSIDERED A STAB/EMERGENCY BRAKING MANEUVER THERE WAS A COMPLETE AND SUDDEN LOSS OF BRAKE PRESSURE - PEDAL WENT TO FLOOR WITHOUT WARNING, BRAKE WOULD NOT PUMP UP ADEQUATE ENOUGH TO SLOW VEHICLE. I HAD TO USE A COMBINATION OF PARKING BRAKE APPLICATION AND UTILIZING THE SOFT SHOULDER AND DITCH TO STOP THE VEHICLE. THE BRAKE WARNING INDICATOR (RED) AND SERVICE INDICATOR DID NOT ILLUMINATE UNTIL AFTER THE THIRD OR FOURTH APPLICATION OF THE BRAKE PEDAL. SUBURBAN WAS TOWED. CAUSATIVE FACTORS = RUPTURED BRAKE LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897400August 20, 2016
SERVICE BRAKES
BRAKE LINE (HARD LINE) CATASTROPHIC FAILURE. UNABLE TO STOP ON COMING TO HIGHWAY INTERSECTION USING HYDRAULIC BRAKES. HAD TO RESORT TO APPLYING PARKING BRAKE TO STOP VEHICLE. ON INSPECTION MAIN BRAKE HYDRAULIC LINE RUPTURED- FLUID SPEWED ON ROADWAY AND APPROXIMATELY 1/2 OF FLUID FROM MASTER CYLINDER. LIMITED RESIDUAL PRESSURE FROM SECONDARY WAS UNABLE TO STOP VEHICLE WITHOUT MECHANICAL ASSIST FROM PARKING BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883886July 11, 2016
SERVICE BRAKES
BRAKE LINES BETWEEN THE AREA OF THE BRAKE FLUID RESERVOIR AND ABS MODULATOR HEAVILY CORRODED. ONE OR MORE LINES FAILED ON 7/10/2016 REQUIRING VEHICLE TOW. VEHICLE WAS OPERATIONAL ASIDE FROM THE FAILURE OF BRAKING SYSTEM. WHEN DEPRESSED, VEHICLE BRAKE PEDDLE HAD LITTLE RESISTANCE AND TRAVELED COMPLETELY TO FLOOR PANEL UNDER NORMAL PRESSURE FROM FOOT. THE INCIDENT/FAILURE OCCURRED DURING NORMAL TRAVEL AND DURING AN ATTEMPTED STOP AT RED LIGHT. BRAKE SYSTEM FAILURE PREVENTED A SAFE STOP AND THE VEHICLE CONTINUED THROUGH THE INTERSECTION RUNNING A RED LIGHT. FORTUNATELY, THE INTERSECTION WAS CLEAR AND NO ACCIDENT OCCURRED. THE VEHICLE WAS PARKED IMMEDIATELY AFTERWARDS AND A TOW VEHICLE CALLED. THE VEHICLE IS CURRENTLY PARKED UNTIL REPAIRS CAN BE APPLIED. TOWING EXPENSE- 125.00 PARTS EXPENSE- 85.00 (REPLACING ALL AFFECTED LINES, FRONT BRAKING SYSTEM.) LABOR- 100.00 APPROX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871528May 31, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. WHILE THE VEHICLE WAS IN THE PARK POSITION, THE GEAR SHIFTED INTO THE NEUTRAL POSITION UNEXPECTEDLY WITHOUT WARNING. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865319May 17, 2016
FUEL/PROPULSION SYSTEM
FUEL RUNNING OUT TOP OF GAS TANK AFTER FUELING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850358March 18, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
THE GM INSTRUMENT CLUSTER STEPPER MOTORS AND LIGHTS HAVE FAILED. THIS RESULTS IN A SAFETY HAZARD BECAUSE IT IS IMPORTANT TO KNOW THE SPEED OF THE VEHICLE AND THE FUEL LEVEL AS WELL AS OTHER IMPORTANT ENGINE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850361March 18, 2016
ELECTRICAL SYSTEM
THE GEAR SHIFT INDICATOR LIGHTS IN THE GM INSTRUMENT CLUSTER ARE NO LONGER WORKING. THIS CREATES A SAFETY ISSUE BECAUSE THE DRIVER CAN SHIFT INTO THE INCORRECT GEAR ACCIDENTALLY CAUSING AN ACCIDENT. THERE IS NO OTHER ALTERNATE GEAR SHIFT INDICATOR IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838785February 27, 2016
SERVICE BRAKES
DRIVING AS NORMAL ATTEMPT TO STOP AND PEDAL WENT TO THE FLOOR. NO BRAKES. COASTED TO STOP LUCKILY NOT TRAVELING AT HIGH SPEED. INSPECTION REVEALED RUSTED THROUGH BRAKE LINES. AND ALL FLUID GONE FROM MASTER CYLINDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818148January 5, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE REAR HATCH WOULD NOT OPEN. THE DEALER STATED THAT THE ACTUATOR NEEDED TO BE REPLACED. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. UPDATED 04/20/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795054November 20, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES SEIZED. THE SERVICE BRAKES WARNING INDICATOR ILLUMINATED AFTER THE BRAKE FAILURE. THE CONTACT STATED THAT THE EMERGENCY BRAKE WAS ENGAGED IN ORDER TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT BRAKE FLUID WAS LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES FAILED DUE TO CORROSION AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786963October 29, 2015
SERVICE BRAKES
BRAKE LINE FAILED WHILE TOWING BOAT ON CITY STREET NORMAL BRAKING LOST 3/4 BRAKING POWER, PEDAL WENT ALMOST TO THE FLOOR, JUST STOPPED IN TIME BEFORE REAR ENDED SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786235October 27, 2015
SERVICE BRAKES
BRAKES FAILED UNDER HARD STOP (HIGHWAY, IN MOTION). INTERMEDIATE STEEL BRAKE LINE FAILED TO REAR BRAKES IN A MODE OF RUPTURE DUE TO CORROSION. ALL OTHER STEEL LINES WERE CORRODED AND CONTACTED GM. 2 OTHER SILVERADO LINE VEHICLES OWNED ALSO FAILED THIS YEAR DUE TO CORROSION. GM RESPONSE WAS THAT NO RECALL EXISTED. REPLACED ALL STEEL BRAKE LINES IN VEHICLE WITH STAINLESS AFTERMARKET LINES. AFTER MULTIPLE CONTACTS WITH GM CUSTOMER SERVICE, I WAS TOLD TO SAVE MY RECEIPTS FOR REPAIRS. THIS IS AN INCORRECT MATERIAL SPECIFICATION, LATENT DEFECT AND GM NEEDS TO BE HELD ACCOUNTABLE. SAVED BRAKE LINES FROM THIS VEHICLE FOR ANY POTENTIAL USE. 3 VEHICLES THAT I OWN WITH THE SAME REPAIR IN 8 MONTHS. INEXCUSABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781063October 9, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2004 CHEVROLET SUBURBAN 1500. WHILE DRIVING 15 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE LEFT THE ROADWAY, RAN INTO A DITCH, WENT AIRBORNE AND FLIPPED ONTO THE PASSENGER SIDE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER TECHNICAL SERVICE BULLETINS: PIT3598 (SEAT) FOR ADJUSTMENT TO THE BRAKE AND ACCELERATOR PEDALS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10780652October 7, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE BRAKES DID NOT ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO PULL OVER TO THE ROAD SIDE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT FRONT BRAKE LINES WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764023September 15, 2015
SERVICE BRAKES
BACKING OUT OF A PARKING SPACE WENT TO STOP AND BRAKE PEDAL SUNK TO THE FLOOR ABS AND BRAKE LIGHT CAME ON I PUT THE TRUCK IN PARK OPENED THE HOOD THE MASTER CYLINDER HAD FLUID THEN LOOKED UNDER THE TRUCK AND UNDER THE DRIVERS SIDE DOOR BRAKE FLUID WAS LEAKING FROM 1 OF THE 2 STEEL RUSTED LINES HAD THE TRUCK TOWED TO A REPAIR SHOP THE SHOP SAID THE 2 LINES FROM THE MASTER CYLINDER TO THE ABS BLOCK HAD SEVERE CORROSION AND THE REST OF THE BRAKE LINES AREN'T MUCH BETTER IM SORRY GUYS BUT THIS IS A SERIOUS PROBLEM TO ME I COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE IM ONE OF THE LUCKY ONES I GUESS SO NOW THE TRUCK IS IN THE SHOP HAVING ALL THE BRAKE LINES CHANGED FOR A COST OF $ 600.00 AND GUESS WHAT WE ALSO OWN A 2003 TAHOE WITH 90000 MILES ON IT I GUESS THEY WILL HAVE TO BE CHANGED ALSO SAME CONDITION ALL BRAKE LINES RUSTED BADLY HOW MANY PEOPLE MUST BE SERIOUSLY INJURED OR KILLED BEFORE SOMETHING IS DONE ABOUT THIS PROBLEM ITS WIDE SPREAD LOOK ON LINE HOW MANY PEOPLE HAVE GONE THROUGH THIS ITS A SHAME MAKE G.M DO THE RIGHT THING HERE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749332August 18, 2015
SERVICE BRAKES
BRAKE LINES RUSTED THROUGH AND LEAKED FLUID FROM SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749276August 17, 2015
SERVICE BRAKES
THE BRAKE LINES ON MY 2004 SUBURBAN HAVE NOW FAILED THREE TIMES. THE FIRST TIME ONE OF THE LINES HAD TO BE REPLACED AT A COST OF OVER $1000, THE SECOND TIME A SEPARATE LINE WAS PATCHED, AND NOW THE THIRD TIME THE SAME SECOND LINE THAT WAS PATCHED HAS FAILED AGAIN. ALL OF THE BRAKE LINES ARE INCREDIBLY CORRODED, SO MUCH SO THAT A FRIEND OF MINE WONDERED IF IT HAD BEEN SUBMERGED DURING HURRICANE KATRINA. BUT NOW UPON READING UP ON THE SUBJECT IT APPEARS THAT IS IS ALL GMS OF THAT TIME FRAME THAT LIVE IN SALTIER AIR. WHILE GM APPEARS TO THINK THAT THESE ARE COMPONENTS THAT SHOULD WEAR DOWN OVER TIME, THIS IS ONLY THE SECOND TIME IN THE 30 YEARS THAT I HAVE OWNED CARS TO FIND THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban