Chevrolet Suburban Complaints (2000)

356 consumer complaints on file.

#10747165August 8, 2015
SERVICE BRAKES
I APPLIED THE BRAKES AND THE PEDAL TRAVELED ALL THE WAY TO THE FLOOR...I PUMPED THEM AND WAS ABLE TO STOP TO AVOID COLLISION...I INSPECTED THE TRUCK AND SAW BRAKE FLUID COMING FROM UNDER THE VEHICLE ABOVE THE FUEL TANK...I'VE SEEN NUMEROUS REPORTS ABOUT THIS ISSUE....THE CHEAPEST ESTIMATE WAS 600.00 DOLLARS TO FIX...I WILL ATTEMPT TO REPAIR MYSELF IF IT'S NOT TO DIFFICULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744339July 28, 2015
UNKNOWN OR OTHER
I HAVE BEEN WORKING IN THE 9100 KEYSTONE AVE. OFFICE BUILDING FOR THE PASSED TWO AND A HALF MONTHS. FOR OVER A MONTH NOW THERE HAS BEEN A BLACK CHEVROLET SUBURBAN PARKED IN THE SPOT NEXT TO MINE. IT HASN'T BEEN TOUCHED FOR OVER A MONTH. IF IT IS A STOLEN VEHICLE I WANT TO REPORT IT SO THAT IT CAN BE RETURNED TO THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712738April 24, 2015
SERVICE BRAKES
TOTAL BRAKING SYSTEM FAILURE (INCLUDING EMERGENCY BRAKE) ON MY 2000 CHEVY SUBURBAN. THE DAY BEFORE THE INCIDENT OCCURRED, I NOTICED THE BRAKE PEDAL GOING LOWER THAN USUAL WHEN PRESSING ON IT. I CHECKED THE FLUID RESERVOIR AND NOTICE THAT IT WAS ALMOST EMPTY. I THEN ADDED FLUID TO THE FULL LINE ON RESERVOIR AND THAT SEEMED TO SOLVE THE PROBLEM. NEXT MORNING ON MY WAY TO WORK, THE BRAKES FAILED AS I WAS APPROACHING A BUSY INTERSECTION. THE PEDAL WENT ALL THE WAY TO THE FLOOR AS I WAS APPROACHING THE INTERSECTION AT ABOUT 20 MPH. I PRESSED HARD ON THE EMERGENCY BRAKE ON A LAST FAILED ATTEMPT TO STOP THE VEHICLE. I SHIFTED TO LOWER GEARS, REVERSE, AND PARK WITHOUT SUCCESS. THERE WAS NO TRAFFIC AHEAD ON THE INTERSECTION OR TRAFFIC ON THE LEFT OR TO THE RIGHT APPROACHING AS I MADE A RIGHT TURN. THE SUBURBAN SLOWED DOWN ON ITS OWN TO A SAFE SPEED WHERE I COULD TURN INTO A DRIVEWAY OFF THE BUSY ROAD. I'M NOT SURE WHAT TO DO WITH THIS VEHICLE. THE MECHANIC TELLS ME THAT IT WILL COST OVER 1000 TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705924April 15, 2015
FUEL/PROPULSION SYSTEM
FUEL WAS POURING OUT FROM THE TOP PORTION OF THE FUEL TANK, ON MY YEAR 2000 CHEVROLET SUBURBAN 2500 WHERE THE LINE GOES INTO THE PUMP AT THE TANK. THERE WAS A SERIOUS POTENTIAL FIRE HAZARD FROM FUEL POURING ONTO THE EXHAUST SYSTEM WHILE DRIVING. I HAD A CERTIFIED SERVICE STATION REMOVE THE FUEL TANK, AND PERFORM A SMOKE TEST. THEY FOUND THE LEAK COMING FROM THE FUEL PUMP ASSEMBLY. REPLACED FUEL PUMP ASSEMBLY, AND FUEL FILTER AS RECOMMENDED. REINSTALLED TANK, AND ROAD TESTED FOR ANY LEAKS, NONE FOUND. TOTAL PARTS, TAX, AND LABOR CAME TO $935.05. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705945April 15, 2015
POWER TRAIN, SERVICE BRAKES, STEERING
I NOTICED MY 2000 CHEVROLET - SUBURBAN K2500 VEHICLE PULLING TO THE LEFT AT LIGHT TO MODERATE BRAKING. NOTICED OIL LIKE STAINS TO UNDER SIDE OF DRIVERS FRONT WHEEL WELL AREA. I HAD IT INSPECTED BY A CERTIFIED SERVICE STATION. DURING INSPECTION THEY FOUND A LEAK COMING FROM THE BRAKE HYDRO BOOSTER, AND POWER ASSIST HIGH PRESSURE HOSES. I WAS TOLD THAT THE HYDRO BOOSTER NEEDED REPLACING, ALONG WITH THE TWO LINES COMING FROM THE HYDRO BOOSTER, AT A COST OF $1200.00. I WAS TOLD THAT THE DRIVER COULD LOSE COMPLETE POWER ASSIST TO THE STEERING AND BRAKES, CAUSING A POTENTIALLY HAZARDOUS DRIVING CONDITION. G.M. IS RESPONSIBLE FOR MAINTAINING RELIABLE SAFETY COMPONENTS FOR ALL THEIR VEHICLES. UNDER THE NHTSA CAMPAIGN ID NUMBER: 05V005000, UNDER THE NOTES SECTION: GM CAMPAIGN NO. 05001. THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. THE COMPANY HAS INFORMED NHTSA THAT IT WILL PROVIDE THE MODIFICATIONS DESCRIBED ABOVE FREE OF CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691324March 1, 2015
SERVICE BRAKES
WE BOUGHT OUR 2000 SUBURBAN IN 2002 WITH ONLY 3000 MILES .THIS WAS A SECRET SERVICE FLEET VEHICLE WITH HARDLY ANY MILES ON IT . WE HAVE HAD THIS VEHICLE TO DATE WITH ONLY 88,727MILES ON IT. LAST SUMMER AFTER PULLING OUR 31 FOOT CAMPER BACK FROM VACATION I NOTICED THAT I WAS LEAKING BRAKE FLUID IN OUR DRIVE WAY. I WAS GLAD THAT WE MADE IT HOME WITH NO INCIDENT. WE HAVE NOT USED THE TRUCK SENSE THAT TIME .I LOOKED UNDER THE TRUCK ONLY TO SEE ALL MY BRAKE LINES CORRODED AND LEAKING. THEY OFFER AFTERMARKET BRAKES IN STAINLESS STEEL LINES. WHY DON'T ALL THE AUTOMOTIVE COMPANIES PUT THE STAINLESS LINES ON THERE VEHICLES. IT CAN'T BE THAT MUCH MORE FOR PEACE OF MIND. I WOULD ALSO LIKE TO SAY I HAVE A 1996 CHEVY TAHOE THAT I BOUGHT BRAND NEW AND HAS 132000 MILES ON IT WITH BRAKE LINES THAT DON'T LEAK. I CAN TELL , AND SHOW ANYONE THAT GM USED AN INFERIOR METAL FOR BRAKE LINES AT LEAST IN MY 2000 SUBURBAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660340November 23, 2014
SERVICE BRAKES
I WAS COMING UPON AN INTERSECTION WITH MY 2000 CHEVY SUBURBAN WHEN THE BRAKES WERE FEELING SPONGY TO ME. I DECIDED TO APPLY HARD PRESSURE TO THE BRAKE PEDAL TO SEE IF IT WOULD STOP IN A HURRY IF I NEEDED IT TO. AS I DID THIS, THE BRAKE PEDAL BEGAN TO SLOW THE VEHICLE BUT THEN WENT STRAIGHT TO THE FLOOR. NO BRAKES! I WAS ABLE TO GET THE VEHICLE TO A STOP BY PUMPING THEM BUT LUCKILY I WASN'T TRAVELING VERY FAST AND WAS ABLE TO GET THE SUBURBAN UNDER CONTROL. THANK GOD MY WIFE AND 4 YOUNG CHILDREN WEREN'T IN THE VEHICLE WHEN THIS HAPPENED. THE REAR BRAKE LINE HAD RUPTURED DUE TO RUST AND CORROSION. I DID A GOOGLE SEARCH ON THIS AND NOTICED IN JULY OF 2014, THIS EXACT PROBLEM WAS BROUGHT TO GM AS A POTENTIAL RECALL BUT GM'S REPLY WAS THAT IT'S NORMAL WEAR AND TEAR. IT ALMOST COST ME MY LIFE! PLEASE ADVISE GM OF THIS IN THE HOPES OF SAVING FURTHER LIVES IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658575November 17, 2014
SERVICE BRAKES
DRIVING VEHICLE BRAKE PEDAL WENT TO FLOORBOARD. COASTING TO STOP AND PARKED. SAW COPIOUS AMOUNT OF BRAKE FLUID UNDER VEHICLE. WALKED TO NEARBY PLACE OF BUSINESS WHO HAD CONTAINER OF BRAKE FLUID. I EMPTIED CONTAINER IN RESERVOIR AND DROVE TO GARAGE WHERE BRAKE PEDAL WENT TO FLOOR AGAIN. DIAGNOSIS WAS BRAKE LINE RUSTED THROUGH. VEHICLE WAS IN SE PA FOR MOST OF ITS LIFE AND IN ABOVE AVERAGE CONDITION. COST TO REPLACE LINES WAS $350. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654774November 13, 2014
SERVICE BRAKES
BRAKES FAILED, HAD TO DRIVE OFF THE ROAD IN FEAR OF HITTING CAR IN FRONT OF ME. CORRODED REAR BRAKE LINES, REAR BRAKE LINE BLEW OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648593October 18, 2014
SERVICE BRAKES
ON FRIDAY AFTERNOON OCTOBER 17, 2014, I WAS DRIVING MY SUBURBAN TO GET NEW TIRES INSTALLED AT MY LOCAL BIG O TIRES STORE. WHILE I DRIVING THERE THE BRAKES WERE FINE. ONCE I PULLED IN TO THE BAY OF THE STORE, UPON THE 2ND OR 3RD TIME I PRESSED THE BRAKE PEDAL, THE PEDAL WENT STRAIGHT TO THE FLOOR, NO BRAKES! LUCKILY THERE WAS LITTLE MOTION ON THE SUBURBAN, MOVING IT TO PARK STOPPED THE MOTION. NOT AT ANY TIME DID ANY ABS OR BRAKE LIGHTS COME ON THE DASH TO ALERT ME OF ANY POTENTIAL PROBLEMS, NOR ANY INDICATIONS OF SPONGY BRAKES. JUST SUDDEN AND COMPLETE BRAKE FAILURE. THE MECHANICS AT BIG O TIRES ALERTED ME OF A LEAK COMING FROM UNDERNEATH THE MIDDLE AREA OF THE DRIVER'S SIDE OF THE SUBURBAN FROM THE FRAME. THEY LIFTED UP THE SUBURBAN AND PROCEEDED TO INSPECT. THEY INFORMED ME THAT ALL THE BRAKE LINES WHERE RUSTED AND ROTTED OUT AND THAT ONE OR MORE OF THE BRAKE LINES HAD BURST OR BROKEN, CAUSING THE BRAKE FAILURE. I STARTED TO RESEARCH THIS PROBLEM ON THE INTERNET AND WAS SURPRISED TO FIND THAT BOTH GMC & NHTSA ARE AWARE OF THIS ISSUE AND NO RECALLS HAVE BEEN ISSUED TO DATE. IN FACT FROM THE INFORMATION THAT I CAN GATHER ONLINE IS THAT THE NHTSA HAS BEEN INUNDATED WITH COMPLAINTS IN REGARDS TO THIS PROBLEM AND GMC REFUSES TO ISSUE A RECALL, CLAIMING THAT THIS IS NOT A SAFETY ISSUE. I WAS LUCKY ENOUGH FOR THIS TO HAPPEN TO ME AT VERY LOW SPEED IN A CONTROLLED ENVIRONMENT. WHAT IF THIS WOULD HAVE HAPPENED WITHOUT ANY WARNING WHILE DRIVING AND APPROACHING AN INTERSECTION? I CAN THINK OF A MANY DIFFERENT SCENARIOS WHERE THIS COULD HAVE PLAYED OUT TO MUCH WORSE CIRCUMSTANCES. BRAKES ARE PROBABLY THE MOST SIGNIFICANT SAFETY MECHANISM ON ANY VEHICLE. HOW DARE GMC MAKE THE CLAIM THAT IS IT NOT A SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627830August 24, 2014
SERVICE BRAKES
I WAS BACKING UP MY SUBURBAN TO ATTACH AND MOVE MY CAMPER. I HAD JUST RETURNED FROM A SHORT TRIP TO THE GROCERY STORE, BRAKES WERE FINE AT THAT TIME. UPON THE 3RD OR 4TH TIME I PRESSED THE BRAKE PEDAL WHILE BACKING UP, THE PEDAL WENT TO THE FLOOR. NO BRAKES. I WAS ON FAIRLY LEVEL GROUND, SO MOVING IT TO PARK STOPPED WHAT LITTLE MOTION I HAD. THERE WAS NEVER AN INDICATION OF SPONGY BRAKES. NEVER AN INDICATOR ON MY DASH OF A BRAKE ISSUE, I JUST IMMEDIATELY LOST ALL BRAKING FUNCTION. AT THIS TIME IT'S SUNDAY AND I'M WAITING ON MONDAY TO CONTACT A MECHANIC. I HAVE FLUID LEAKING FROM ABOVE THE SIDE FRAME MEMBER ON THE DRIVERS SIDE, UNDER THE REAR DOOR ON THE PASSENGER SIDE. I STILL DON'T HAVE AN INDICATION OF FAILURE ON MY DASH. I REALIZE CARS RUST, I LIVE IN MICHIGAN. BUT THE FAILURE IS WHAT DISTURBS ME. SUPPOSEDLY GM HAS A DUAL LINE SYSTEM, BUT I HAD NO OR VERY LITTLE STOPPING POWER ON A 6000LB VEHICLE. HAD I BEEN IN MOTION OR EVEN TOWING MY CAMPER, THE RESULTS COULD HAVE BEEN CATASTROPHIC. I UNDERSTAND THERE IS AN INVESTIGATION STILL OPEN ON THESE VEHICLES. IT IS NOT TERRIBLY TIME SENSITIVE THAT THIS VEHICLE GET FIXED, SO IF YOU'D LIKE TO INSPECT I'LL NEED CONTACT IMMEDIATELY. OTHERWISE I WILL GET IT TO A MECHANIC FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618416August 2, 2014
SERVICE BRAKES
I WAS SITTING IN MY DRIVEWAY AND I PRESSED ON THE BRAKE TO ENGAGE REVERSE WHEN THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. THIS IS NOT A NORMAL BRAKING FOR OUR SUBURBAN. BRAKE FLUID WAS ADDED TO THE BRAKE FLUID COMPARTMENT AND BRAKES WERE RE-TESTED; BRAKE PEDAL CONTINUED TO GO TO FLOOR. FURTHER INVESTIGATION OF THE VEHICLE OUTSIDE THE SUBURBAN FOUND BRAKE FLUID LEAKING FROM BRAKE LINE WHEN BRAKE PEDAL WAS ENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598549June 16, 2014
SERVICE BRAKES
WHEN APPROACHING AN INTERSECTION THE VEHICLE IN FRONT OF ME STOPPED QUICKLY. I APPLIED MY BRAKES QUICKLY TO STOP AND THE BRAKE PEDAL ALMOST REACHED THE FLOOR BOARD. I COULD FEEL MY FOOT JUMPING ON THE PEDAL AS MY TRUCK WAS ATTEMPTING TO STOP. A WEEK AFTER THE INCIDENT MY ABS LIGHT CAME ON AND HAS REMAINED ON AND THE DEALERSHIP STATES THIS IS AN ONGOING ISSUE. I UNDERSTAND GM HAS MUCH GOING ON RIGHT NOW BUT THEY NEED TO ADDRESS AND RESOLVE ALL THESE ISSUES BEFORE FAMILY'S LOOSE LOVED ONES. DO THE RIGHT THING GM ACKNOWLEDGE THESE NUMEROUS FAULTY BRAKE ISSUES AND GIVE US THE OPPORTUNITY TO FIX OUR VEHICLE INVESTMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594243May 27, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2000 CHEVROLET SUBURBAN. THE CONTACT STATED A ROUTINE MAINTENANCE HE WAS NOTIFIED THAT THE BRAKE LINE WAS CORRODED. THE TECHINICIAN STATED THAT THE BRAKE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. UPDATED 11/7/14*CN UPDATED 7/27/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587600May 10, 2014
SERVICE BRAKES
THE ABS/BRAKE WARNING LAMPS LIGHT AT RANDOM TIMES. THE FIRST REPAIR CENTER/DEALER TOLD ME THEY WERE VERY FAMILIAR WITH THE PROBLEM AND IT IS THE EBCM MODULES. THEY WERE PROBLEMS ON 1999-2001 MODELS OF PICK UP AND SUBURBANS. HE INSTRUCTED ME TO IGNORE THE LAMPS AS IT WOULD BE A HIGH COST OF REPLACEMENT BUT THE ABS SYSTEM WILL NOT OPERATE. HE ALSO INSTRUCTED THAT GM KNOWS VERY WELL THE PROBLEM THEY HAD AND CORRECTED IT ON THE 2002 MODELS. THIS WAS TOLD TO ME BY 2 ADDITIONAL DEALER SERVICE CENTERS. ALSO BY A TOP AUTO REPAIR SHOW ON THE RADIO. IF YOU DO A SEARCH ON THE WEB YOU CAN SEE THIS HAS BEEN A KNOWN FAILURE SINCE 2005.I ASKED EACH OF THE SERVICE MANAGERS WHY GM HASN'T RECALLED THEM AND THEIR ANSWER IS I DON'T KNOW OR THERE HAS TO BE A CERTAIN PERCENTAGE BEFORE THEY WILL. ANOTHER WAS THE NHTSA HASN'T GOTTEN INVOLVED. A FAILURE OF THIS NATURE MEANS WHEN THE BRAKES ARE APPLIED THEY WILL LOCK UP AND SKIDS/LOSS OF CONTROL CAN OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576390April 1, 2014
SERVICE BRAKES
REAR BRAKE LINE RUPTURED. FOUND EXTREME RUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574199March 22, 2014
SERVICE BRAKES
DRIVING ON PAVED ROAD AND SLOWED DOWN TO MAKE TURN. BRAKE PEDAL WENT ALL THE WAY TO FLOOR AND COULD NOT STOP NORMALLY. BRAKING WAS VERY POOR. THERE WAS NO WARNING LIGHT AND THIS WAS A SUDDEN FAILURE IN BRAKING PERFORMANCE. CAUSE WAS DUE TO SEVERELY CORRODED BRAKE LINE. I HAD 7 PEOPLE IN THE CAR AND I AM GRATEFUL WE WERE NOT ON THE HIGHWAY AT THE TIME BECAUSE THIS COULD HAVE BEEN DEADLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568468March 12, 2014
SERVICE BRAKES, HYDRAULIC
2000 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR RECALL CLAIM DENIED. *SMD THE CONSUMER STATED HE HAD THE HUB ASSEMBLIES AND SENSORS REPLACED BY A CERTIFIED MECHANIC DUE TO THE SPEED SENSORS BEING RUSTED. THE CONSUMER STATED HE HAD THEM REPLACED, FOR MUCH LESS THAN THE DEALER WOULD HAVE CHARGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564337February 14, 2014
ENGINE
JUST LIKE EVERY OTHER CHEVY WITH THE 4.8L OR 5.3L ENGINE, THE EXHAUST MANIFOLD BOLTS BROKE OFF. CAUSING AN EXHAUST LEAK, AND SHORTENING THE LIFETIME OF THE VEHICLE. EPA SHOULD BE INVOLVED, AS MOST OF THESE VEHICLES EXPERIENCE THIS ISSUE. IT IS RIDICULOUSLY EXPENSIVE TO FIX, $2500+. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561522January 26, 2014
SERVICE BRAKES
BRAKE LINE RUPTURED WHILE DRIVING WITH MY FAMILY, ALMOST HIT THE CAR IN FRONT OF US WHEN APPROACHING A STOP LIGHT. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I WAS TOWING THE CAMPER, OR BOAT !!!!! WHICH IS WHY I BOUGHT THIS VEHICLE !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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