Chevrolet Suburban Complaints (2007)

482 consumer complaints on file.

#10460220June 1, 2012
POWER TRAIN
ON TWO OCCASIONS AN ERROR MESSAGE THAT READ "SERVICE 4 WHEEL DRIVE" APPEARED ON THE DISPLAY. I MENTIONED THIS TO THE SERVICE DEPARTMENT WHILE THERE FOR AN OIL CHANGE, AND WAS TOLD THAT EVERYTHING CHECKED OUT OKAY, AND THAT I SHOULD DRIVE THE VEHICLE IN 2WD, NOT AUTO. ALSO, I HAVE BEEN HAVING A TRANSMISSION SLIPPAGE ISSUE THAT STARTED BETWEEN 50,000 MILES AND 58,000 MILES AND WAS VERY SPORADIC. WHEN STARTING FROM A DEAD STOP (STOP LIGHT FOR EXAMPLE), THE TRANSMISSION WOULDN'T ENGAGE AS I PRESSED THE ACCELERATOR. AFTER 10 TO 15 SECONDS OF PRESSING MY FOOT ON THE ACCELERATOR, THE TRANSMISSION WOULD FINALLY ENGAGE AND THE VEHICLE WOULD MOVE SLOWLY WITH THE ENGINE REVVING. I MENTION THIS TO THE DEALER WHEN THE VEHICLE HAS APPROXIMATELY 58,000 MILES AND I'M TOLD THAT THEY WILL NEED TO KEEP THE VEHICLE FOR A FEW HOURS AND THERE IS A COST OF $120 PLUS TAX TO PERFORM DIAGNOSTIC TESTING. AS MY SCHEDULE DID NOT ALLOW FOR THIS THAT DAY, I LEFT. THE PROBLEM WAS VERY SPORADIC AT THIS POINT. AT 63,000 MILES I AM DRIVING OVER A MOUNTAIN PASS AND THE DISPLAY READS SOMETHING ALONG THE LINES OF "TRANSMISSION OVERHEATING". I PULL OFF THE ROAD AND WAIT FOR IT TO COOL, THEN MAKE MY WAY HOME. I ENTIRE TRIP HOME THE TRANSMISSION IS SLIPPING BETWEEN ALL GEARS AND SHIFTING HARD IN THE HIGHER GEARS. I TAKE IT INTO THE DEALER FOR DIAGNOSTICS THE NEXT BUSINESS DAY AND I'M TOLD THAT I NEED A NEW TRANSMISSION. I AM ADVISED BY THE DEALER THAT THERE IS "NO EXTERNAL CAUSE FOR THIS FAILURE" AND " THE INNER MECHANISM OF THE TRANSMISSION HAS FALLEN APART AND CANNOT BE REPAIRED". MY POWERTRAIN WARRANTY ENDED 6 MONTHS AGO, SO I FACE A $3,350 BILL FOR THIS REPAIR. AFTER I COMPLAIN TO GM CUSTOMER ASSISTANCE, THEY AGREE TO PAY 30% OF THE REPAIR AND 5 DAYS OF THE RENTAL CAR, BUT I FEEL THEY SHOULD PAY THE ENTIRE AMOUNT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459531May 24, 2012
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE FRONT PASSENGER AND REAR DRIVER SIDE DOOR HANDLES BOTH CUT INTO THE FINGERS OF PASSENGERS WHILE ATTEMPTING TO EXIT THE VEHICLE. THE DEALER WAS NOTIFIED AND THE FRONT PASSENGER DOOR HANDLE WAS REPLACED. THE FAILURE MILEAGE WAS 67,138 AND THE CURRENT MILEAGE 85,000.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10458250May 13, 2012
POWER TRAIN
MY SUBURBAN WONT SHIFT OR MOVE IN DRIVE OR IN 3RD. IT WILL GO IN TO 2ND AND 1ST AND REVERSE. IT JUST REVS UP WHEN IN DRIVE. I WAS READING ONLINE AND FOUND SEVERAL OTHER PEOPLE TO HAVE THE SAME PROBLEM WITH THIS VEHICLE. THIS SHOULD BE A RECALL ON THE TRANSMISSION OR DEFECTIVE PARTS CAUSING THIS IN THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457463May 4, 2012
ENGINE AND ENGINE COOLING
I PURCHASED MY SUBURBAN WITH EXISTING GM WARRANTY. THE VEHICLE HAD ROUGHLY 47,000 MILES ON IT AND 7 MONTHS REMAINING OF THE ORIGINAL FACTORY WARRANTY. AFTER ABOUT 900 MILES THE LOW OIL LIGHT CAME ON, WHICH I THOUGHT WAS ODD BECAUSE I CHECKED THE OIL LIFE GAUGE AFTER PURCHASE AND IT SAID IT WAS AT 99% OIL LIFE. THIS WORRIED ME. IT WAS ONE QUART LOW SO I ADDED IT AND DECIDED TO SEE WHAT HAPPENS. A MONTH LATER AT ABOUT 1000 MILES THE SAME THING HAPPENED. I ADDED ANOTHER QUART AND THEN WENT TO THE DEALER CLOSEST TO MY HOME TO REPORT THE ISSUE. THEY STARTED MONITORING. EACH TIME AT BETWEEN 900 AND 1400 THE OIL LIGHT CAME ON AND I WAS A QUART LOW. THEY BEGAN REMEDIATION. FIRST THE PVC/VALVE COVER REMEDIATION. THIS DID NOT SOLVE THE PROBLEM. THEN NEXT THE OIL PAN RELATED REMEDIATION. THIS DID NOT SOLVE THE ISSUE EITHER. NOW I KEEP HAVING TO TAKE THE SUBURBAN TO THE DEALER WHEN THE OIL LIGHT COMES ON, THEY ADD A QUART AND SAY THERE IS NOTHING THEY CAN DO, FROM A LEGAL STAND POINT BECAUSE I HAVE AN EXTENDED WARRANTY AND THE CAR IS OUT OF GM WARRANTY (REMEMBER I REPORTED THIS WHILE IT WAS UNDER GM WARRANTY AND REMINDED THEM OF THAT), THAT GM WON'T DO ANYTHING MORE FROM THEIR EXPERIENCE WITH THIS ISSUE. HOWEVER, THEY HAVE NOT CONTACTED GM OR OPENED A CASE FILE AND WONT DO THAT. I WAS TOLD I WILL NEED TO PURSUE THAT ON MY OWN. THEY TRIED TO REACH OUT TO MY EXTENDED WARRANTY BUT SAY THEY ARE PUT ON HOLD FOR 10-15 MINUTES AND HAVE TO HANG UP BECAUSE THEY ARE TOO BUSY TO WAIT LONGER. I'VE CALLED THEM REPEATEDLY ASKING THAT A CASE BE OPENED WITH GM AS THIS WAS REPORTED UNDER WARRANTY AND IS A KNOWN DEFECT WITH THIS ENGINE (I'M OUT OF WARRANTY NOW) BUT THEY JUST KEEP GIVING ME THE RUN AROUND. GM NEEDS TO DO A RECALL AND ADDRESS THESE ENGINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456916April 30, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE REAR AUTOMATIC LIFT GATE WAS OPENED AND FELL DOWN, ABRUPTLY STRIKING THE CONTACT IN THE HEAD. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE SUPPORT STRUTS ON THE REAR LIFT GATE FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 79,467. UPDATED 05/31/12*LJ
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10450731March 8, 2012
SEAT BELTS
A FEW MONTHS AGO, THE SEAT BELT IN THE SECOND ROW (LEFT SIDE, BEHIND THE DRIVER'S SEAT) OF MY 2007 CHEVROLET SUBURBAN COMPLETELY FELL APART. ON MARCH 6, 2012, THE PASSENGER SIDE SEAT BELT STOPPED WORKING AND WILL NOT LOCK. ON MARCH 7, 2012, THE DRIVER'S SIDE SEAT BELT STOPPED WORKING AND WILL NOT LOCK. DUE TO SEAT BELT LAWS IN OUR STATE AND THREE CHILDREN THAT HAVE TO BE IN SEAT BELTS, I AM IN A DILEMMA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447166February 8, 2012
POWER TRAIN, SUSPENSION
I JUST GOT A CALL TODAY FROM MY MECHANIC AND HE TOLD ME THAT THE WHOLE REAR AXLE HAD TO BE REPLACED AND IF I DON'T REPLACE IT I COULD HAVE AN ACCIDENT . WHAT CAN I DO TO GET THIS REPLACE AT NO COST. IS THERE A RECALL FOR THIS ???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446814February 6, 2012
AIR BAGS, STRUCTURE
DASH CRACKED IN THREE PLACES, TWO AROUND PASSENGER AIRBAG COVER, ONE DIRECTLY OVER STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446327February 2, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD DEVELOPED A CRACK WHERE THE FRONT PASSENGER SIDE AIR BAG WAS LOCATED. THE CONTACT EXPRESSED CONCERN THAT THE CRACK MAY LEADS TO AN AIR BAG MALFUNTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO PAY FOR THE PARTS NECESSARY TO PERFORM REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 64,000 AND CURRENT MILEAGE WAS 65,164. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446338February 2, 2012
STRUCTURE
CRACK IN DASH AROUND THE PASSENGER AIRBAG DOOR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445163January 25, 2012
POWER TRAIN
I WAS PROCEEDING FROM AN INTERSECTION AND TURNING LEFT, I REACHED A SPEED OF 15-20 MPH AND THERE WAS A "BANG" AND A "CLUNK" AND THE POWER TO THE WHEELS WAS GONE, I COASTED TO THE ROADSIDE AND WAS UNABLE TO PUT THE CAR IN "D" DRIVE OR "3" IT WAS AS IF IT WAS IN NEUTRAL. I WAS ABLE TO LIMP HOME USING 1ST AND 2ND GEARS. VEHICLE WAS TOWED TO DEALERSHIP FOR A TRANSMISSION REPLACEMENT DUE TO THE FAILURE OF THE FORWARD SPRAG COMPONENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438836December 7, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE REAR DOOR, INTERIOR DOOR HANDLE HAS PEELED. MY SON LACERATED HIS FINGER ON THE PEELING CHROME PLATING. THIS SEEMS TO BE A COMMON PROBLEM AMONG GM OWNERS AND AN OBVIOUS POOR MANUFACTURE IN SEVERAL MODELS WITH A DEFINITE NEED TO REPLACE ALL THE INTERIOR HANDLES. THIS IS A HAZARD THAT HAS BEEN BROUGHT TO YOUR ATTENTION ON OTHER MODELS AND I AM UNABLE TO SEE A RESOLUTION. IT APPEARS ALL THE INVESTIGATIONS HAVE BEEN CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436476November 20, 2011
ENGINE AND ENGINE COOLING
SINCE 2008 OUR SUBURBAN HAS REQUIRED OIL SERVICING ON AVERAGE EVERY 2 MONTHS. WE TOOK IT TO MANY DEALERS AND WAS TOLD WE NEEDED TO BE ABLE TO TRACK THE CONSUMPTION SOMEHOW. I STATED, CAN'T YOU CHECK WHEN THE OIL SERVICING LIGHT COMES ON AND WAS TOLD NO. DON'T KNOW WHY IT CONSUMES SO MUCH OIL AND IT'S NOT LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435178November 10, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT FUEL COULD BE SMELLED FROM THE INTERIOR CABIN OF THE VEHICLE. THE CONTACT MADE REPAIRS TO THE FUEL SYSTEM BUT NONE OF THE REPAIRS REMEDIED THE ODOR. THE CONTACT WAS ABLE TO DETERMINE THAT THE FUEL TANK WAS LEAKING AND REPLACED THE FITTED. THE CONTACT STATED THAT SINCE THE REPAIR, THE FUEL ODOR COULD ONLY BE SMELLED AFTER REFUELING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423019September 2, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE WOULD CONSUME UP TO THREE QUARTS OF OIL EVERY THREE THOUSAND MILES. THE CONTACT STATED THE VEHICLE HAS NOT SUFFERED ANY DAMAGES DUE TO THE EXCESSIVE OIL CONSUMPTION. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO DIAGNOSE THE OIL PROBLEM WHERE THE DEALER ADVISED THAT THEY WOULD REPLACE THE PISTONS AND PISTON RINGS. THE CONTACT STATED THAT THE REPAIR POSSIBLY WOULD NOT REMEDY THE ISSUE OF THE OIL CONSUMPTION. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423124September 2, 2011
ELECTRONIC STABILITY CONTROL (ESC)
WHEN TEST DRIVING THE SUBURBAN, THE SERVICE STABILITRAC AND SERVICE TRACTION CONTROL LIGHTS CAME ON. WE LOOKED IN THE OWNER'S MANUAL AND IT SAID TO TURN THE VEHICLE OFF FOR FIFTEEN SECONDS AND RESTART. IF THE LIGHTS DID NOT REAPPEAR THERE WAS NOT A PROBLEM SO WE DID NOT SAY ANYTHING TO THE DEALERSHIP. A FEW DAYS AFTER TAKING DELIVERY OF THE VEHICLE THE LIGHTS BEGAN TO COME ON REPEATEDLY. THE DEALERSHIP REPLACED A SENSOR THAT HAD TO DO WITH THE STEERING. EVERYTHING APPEARED TO BE NORMAL FOR ABOUT A MONTH, BUT THEN REAL PROBLEMS BEGAN TO HAPPEN. THE FIRST ADVERSE OCCURRENCE HAPPENED WHEN I WAS DRIVING AT A STEADY SPEED, GOING STRAIGHT, AT APPROXIMATELY 25 MPH. THE LEFT FRONT BRAKE ENGAGED HARSHLY TWO TIMES IN RAPID SUCCESSION, THEN THE SERVICE STABILITRAC AND SERVICE TRACTION CONTROL LIGHTS CAME ON. I DID NOT TOUCH THE BRAKE AND WAS NOT ACCELERATING. I TOOK IT TO A CHEVROLET DEALERSHIP THE FOLLOWING WEEK AND THEY HAD IT FOR THREE DAYS TRYING TO ISOLATE THE PROBLEM. THEY EVEN SENT IT HOME WITH A SHOP FOREMAN OVERNIGHT. HOWEVER, THEY WERE NOT ABLE TO FIND ANY PROBLEM WITH EITHER OF THE SYSTEMS. AS I WAS LEAVING THEIR LOT BOTH LIGHTS CAME ON AGAIN, BUT WITHOUT THE HARSH BRAKING. TWO DAYS LATER (TODAY) MY FAMILY AND I WERE BEGINNING TO ENTER AN ENTRANCE RAMP TO THE HIGHWAY (AGAIN AT ABOUT 25-30 MPH) AND THE LEFT FRONT BRAKE ENGAGED THREE TIMES IN RAPID SUCCESSION HARD ENOUGH TO MAKE THE TIRE SQUEAL EACH TIME. A CAR WAS DIRECTLY BEHIND ME AND SKIDDED TO KEEP FROM RUNNING INTO THE REAR END OF THE SUBURBAN. MY WIFE AND I AND FOUR CHILDREN WERE IN THE VEHICLE. NOW I AM AFRAID TO EVEN DRIVE IT. IF THIS HAPPENED AT HIGHWAY SPEEDS THE VEHICLE WOULD PROBABLY OVERTURN. I WILL BE CALLING THE CHEVROLET DEALERSHIP WHEN THEY OPEN IN THE MORNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423452August 30, 2011
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
OUR 2007 SUBURBAN LURCHED FORWARD, AND DOORS LOCKED WHEN MY WIFE STARTED IT TODAY. SHE SAID IT ALSO 'FELT LIKE IT WOULDN'T GO' SHE ALSO STATED THAT 'THE STEERING LOCKED UP' AND THAT SHE WAS SCARED TO TAKE IT ON THE ROAD FROM THE STORE SHE WAS AT. IN THE LAST FEW MONTHS WE NOTICED 1) USING EXCESSIVE OIL BETWEEN CHANGES 2) RADIO, AND DASH LIGHTS QUITTING 3) AC WORKING INTERMITTENTLY. IN THE LAST 3 WEEKS WE'VE HAD 1) THE STABILITRAC/TCS/CHECK ENGINE LIGHT COME ON2) HARD SHIFTING BETWEEN 1ST AND 2ND GEAR 3) ABNORMAL IDLING 4) CAR LURCHING WHEN STARTED AND DOORS LOCKING ON THEIR OWN WHEN THIS HAPPENED 4) VEHICLE STEERING LOCKING UP 5) AND SLUGGISH ACCELERATION. 8/29/11--VEHICLE IS AT DEALER FOR THE 2ND TIME FOR THE CHECK ENGINE/TCS/STABILITRAC LIGHT....MANY MORE HAVE HAD THIS PROBLEM ON EDMUNDS, HOWEVER DEALER WASN'T INTERESTED IN THE DETAILS UNLESS THERE WAS A FIX, HOWEVER I HAD NOT COMPLETED READING ALL OF THE COMPLAINTS YET...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418425August 10, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKING ON THE INSIDE OF THE STEERING COLUMN AND WHERE THE PASSENGER SIDE AIRBAG WAS LOCATED. THE CONTACT EXPRESSED CONCERNS ABOUT THE AIRBAG POSSIBLY DEPLOYING INADVERTENTLY OR THE ENTIRE DASHBOARD DETACHING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DIAGNOSE WHY THE DASHBOARD WAS CRACKING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO PAY FOR HALF OF THE REPAIR COSTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410030June 30, 2011
ENGINE AND ENGINE COOLING:ENGINE
EXCESSIVE OIL CONSUMPTION - AT LEAST 1QT PER 1K MILES SOMETIMES MORE. CHEVY EVENTUALLY FIXED THIS UNDER WARRANTY AFTER PROVING OUT THE CONSUMPTION. CHEVY CORPORATE IS AWARE OF THIS PROBLEM IN THESE TRUCKS AND HAS NOT ONLY WRITTEN IT UP, BUT HAS DESIGNED A FIX FOR IT, DEALER STATES CHEVY CORP DECLINED TO ISSUE A RECALL BECAUSE IT'S A $1600 REPAIR. THE ISSUE IS TWO-FOLD. SOMETHING TO DO WITH THE VALVES NOT SEALING CORRECTLY AND OIL IN THE OIL PLAN SPLASHING UP ONTO THE CYLINDER WALLS FASTER THAN THE RINGS CAN REMOVE IT. WHEN MY VEHICLE WAS REPAIRED, THEY DID SOME WORK TO THE VALVE TRAIN, REPLACED FOULED SPARK PLUGS AND ADDED SOME TYPE OF BAFFLE TO THE OIL PAN. FIX IMPROVED POWER, FUEL CONSUMPTION AND REDUCED OIL CONSUMPTIONS TO NORMAL LEVELS. TRUCK NOW RUNS LIKE NEW. IF YOU ARE EXPERIENCING THIS GO TO CHEVY AND DEMAND THE FIX. YOU'LL NEED TO PROVE THE OIL CONSUMPTION EITHER THROUGH OIL CHANGE LOGS, OR AS I DID - WHICH WAS TO DO AN OIL CHANGE AT THE DEALER, HAVE THE OIL PLUGS SEALED BY THE DEALER, THEN DRIVE IT 6,000 MILES - HAVING THE DEALER REFILL THE OIL WHEN LOW TO TRACK CONSUMPTION. THEY WON'T WANT TO FIX THIS BECAUSE IT'S SO EXPENSIVE BUT DEMAND THE REPAIR UNDER THE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409489June 22, 2011
VISIBILITY:GLASS, SIDE/REAR
LETTER FROM SENATOR GRASSLEY ON BEHALF OF CONSTITUENT RE 2007 SUBURBAN REAR WINDOW HATCH IMPLODING (SHATTERING INWARD INTO THE VEHICLE COMPARTMENT *TGW THE CONSUMER STATED THE VEHICLE IS REGISTERED TO A BUSINESS AND HIS DAUGHTER WHO WAS DRIVING IS AN EMPLOYEE OF THE COMPANY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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