Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10100051November 16, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, FUEL SYSTEM, OTHER:DELIVERY
(1) THE ENGINE STOPPED WHILE ON INTERSTATE IN CONSTRUCTION ZONE ON SLIGHT HILL, IT WOULD NOT RESTART. (2) THE CONSTRUCTION ZONE ON INTERSTATE 10 WAS APPROXIMATELY 3 MILE LONG WITH VERY NARROW LANES AND CONCRETE CONSTRUCTION BARRIERS ON EACH SIDE & NO SHOULDERS. BUMPER TO BUMPER TRAFFIC AND NO WAY TO CLEAR THE LANE OR GET TOW VEHICLE. (3) A GOOD SAMARITAN TOWED OUR VEHICLE ABOUT 2 MILES TO FIRST POINT CLEAR TRAFFIC. CHEVY DEALER CONFIRMED FUEL PUMP IN TANK HAD FAILED & REPLACED PUMP. THIS WAS SECOND PUMP FAILURE. THE PUMP PREVIOUSLY FAILED AND WAS REPLACED ON 30 AUG 03. PREVIOUS FAILURE DEALER SAID KEEP FUEL ABOVE 25% & ENGINE WOULD RUN. THE TANK WAS AT 44% WHEN ENGINE QUIT. FUEL TANK WAS TOPPED OFF BEFORE PUMP TESTED, ENGINE WOULD RUN BUT NO PUMP PRESSURE. SOMEONE WILL BE KILLED IF MORE FAILURES OCCUR IN HEAVY TRAFFIC AREAS. THE EMERGENCY GOOD SAMARITAN TOW OUT OF THE CONSTRUCTION AREA PREVENTED A SERIOUS ACCIDENT AS IT WAS GETTING DARK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096587November 12, 2004
CHILD SEAT:TETHER: STRAP/WEBBING
THE CHILD SEAT HARNESS WILL NOT TIGHTEN AND THE CONSUMER HAD TO SEND IN HER CHILD SAFETY SEAT AND TWO WEEKS LATER A RECALL FOR THE HARNESS STRAPS WAS ISSUED. UPON RECEIVING THE CHILD SEAT BACK FROM THE MANUFACTURER THE PROBLEM STILL EXIST. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB CAMPAIGN ID NUMBER : 04C002000 THE LOCKING MECHANISM DID NOT WORK. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092587November 5, 2004
PARKING BRAKE
DEFECTIVE PARKING BRAKES ON 2002 CHEVROLET SUBURBAN. *MR THE ENGINEERS HAD NOT FOUND A WAY TO REPAIR THE PROBLEM PROPERLY. THE PARKING BRAKE WOULD REFUSE TO RELEASE AT THE WHEELS. THIS WAS AN INTERMITTENT PROBLEM. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096514October 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
SUDDEN, WITHOUT WARNING, TRANSMISSION FAILURE. NO EXPLANATION GIVEN BY DEALER OTHER THAN INTERNAL FAILURE WITH RECOMMENDATION TO REPLACE TRANSMISSION. ONLY 45,000 MILES AND WELL MAINTAINED VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095957October 18, 2004
TIRES, TIRES:SIDEWALL
ON FRIDAY OCT 1ST. HEADING OUT OF TOWN THE DRIVERS REAR TIRE BLEW OUT -THE TRUCK IS A 2002 SUBURBAN WITH WILDERNESS LE TIRES. THE SIDE-WALL BLEW APART. FORTUNATELYI WAS ABLE TO KEEP THE TRUCK UNDER CONTROL AND PULL OVER. TOOK IT TO CHEVROLET DEALER THEY SAID THEY COULDN'T DO ANYTHING. FIRESTONE SAID THEY WOULD PRO-RATE THE TIRE- NEVER REALLY LOOKING OR RECORDING THE DEFECTIVE TIRE. GM IS NOW LOOKING INTO THIS AND IS SUPPOSED TO GET BACK TO ME. SINCE THEN I PURCHASE 4 NEW TIRES (GOODYEAR). FIRESTONE HAS HAD RECALL ON WILDERNESS IN 2001. THE TIRES WERE 2001. ON THIS TRUCK. WE DID KEEP THE TIRE THAT IS DEFECTIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096724October 13, 2004
TIRES
WHILE DRIVING, THE RIGHT REAR TIRE EXPLODED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095059October 5, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHILE DRIVING POWER STEERING WENT OUT. VEHICLE WAS DRIVEN TO THE DEALER, WHERE IT WAS EXAMINED, THE POWER STEERING PUMP WAS DEFECTIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091170September 17, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS
1) HEARING LOUD FLUTTERING SOUND ON ACCELERATION (ALMOST LIKE AN EXHAUST LEAK ). 2)REAR WHEEL FELT HEAVY, BRAKES NOT RELEASING 3) METAL ON METAL SOUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089005September 2, 2004
PARKING BRAKE
THIS CANNOT BE DESCRIBED AS A SINGULAR EVENT OR FAILURE. IT OCCURS EVERY TIME I PARK THE VEHICLE. THE EMERGENCY BRAKE SHOES ON MY 2002 CHEVROLET SUBURBAN WORE OUT PREMATURELY. VIRGINIA STATE POLICE SAFETY INSPECTION REQUIRES AN OPERABLE EMERGENCY BRAKE. THE EMERGENCY BRAKE WILL NOT HOLD THE VEHICLE. I BEGAN NOTICING THIS PROBLEM ABOUT A YEAR AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT IT IS A PROBLEM SHARED BY OTHER 2002 SUBURBAN OWNERS, AND SOME CUSTOMERS HAVE HAD SUCCESS WITH GM REPLACING UNDER WARRANTY. MY LOCAL DEALER ACKNOWLEDGES THAT THE DESIGN IS FLAWED ALLOWING THE BRAKE SHOE TO CONSTANTLY CONTACT THE HAT ROTOR SURFACE AND WEAR PREMATURELY. BECAUSE IT IS CONSIDERED A WEAR ITEM, HOWEVER, GM WILL NOT REPLACE THE SHOES AND CLIPS. A NEW CLIP EXISTS THAT IS SUPPOSED TO ALLEVIATE THE PROBLEM. I AM USING JULY AS THE INCIDENT DATE AS THAT IS WHEN I ORDERED NEW BRAKE SHOES TO CORRECT THE PROBLEM. I INCLUDED THIS COMPLAINT ON A CUSTOMER SERVICE QUESTIONNAIRE AFTER A RECENT VISIT TO THE DEALERSHIP, BUT THERE WAS NO REPSONSE BY GM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089657August 24, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING 60 MPH CONSUMER LOST POWER STEERING HOWEVER, CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. CONSUMER CONTACTED THE DEALER, AND WAS INFORMED THAT THE POWER STEERING UNIT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086577August 10, 2004
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
NOTICED NOISE AND VIBRATION WHEN IN FOUR WHEEL DRIVE. CHEVY DEALER INSPECTED AND DETERMINED THAT A PLASTIC PLUG ON FRONT DIFFERENTIAL HAD FAILED AND DRAINED ALL OF THE OIL FROM DIFFERENTIAL RESULTING IN FAILURE. CHEVY HAS RE-DESIGNED THE FAULTY PART (OBVIOUSLY AS A RESULT OF MANY FAILURES). FRONT DIFFERENTIAL ASSEMBLY WAS REPLACED. CAR WAS REPEATEDLY RETURNED FOR SERVICE BECAUSE OF NO 4X4 FUNCTION. EVENTUALLY, TRANSFER CASE WAS REMOVED AND INSPECTED ONLY TO DISCOVER THAT CLUTCHES WERE COMPLETELY DESTROYED FROM DIFFERENTIAL FAILURE. TRANSFER CASE ASSEMBLY WAS REPLACED. SUBURBAN HAD 40,000 MILES UPON INITIAL FAILURE (4,000 OUT OF WARRANTY). CHEVY SENT OWNER A CHECK FOR $600. RECCOMEND THAT ALL SUBURBAN 4X4 OWNERS IMMEDIATELY REPLACE THE PLASTIC PLUG WITH NEW DESIGN (APPROX $23 PART) OR EXPECT FAILURE. CHEVY WILL NOT ACCEPT REPONSIBILITY. OLD PARTS ARE AVAILABLE FOR INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087507August 9, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
CONSUMER NOTICED THAT AIR CONDITIONER LOST POWER AND HOT AIR CAME OUT FROM THE VENTS AREA. CONSUMER CONTACTED THE DEALER FOR THIS PROBLEM. MECHANIC ADVISED CONSUMER4 TO CONTACT ANOTHER SOURCE . AT THIS POINT WARRANTY EXPIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073917July 26, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING AT 70 MPH CONSUMER HEARD A LOUD EXPLOSION COMING FROM THE PASSENGER'S SIDE. AFTER FURTHER EXAMINATION CONSUMER DETERMINED THAT THE FRONT PASSENGER WINDOW EXPLODED OUTWARD. DEALER CLAIMED THAT THE PROBLEM WAS UNUSUAL AND UNKNOWN TO THEM. *AK *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083390July 19, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
2002 CHEVROLET SUBURBAN HAD POWER STEERING FAILURE.*MR WHEN THEN POWER STEERING FAILED THE CONSUMER WAS NOT ABLE TO STEER THE VEHICLE. THE CONSUMER FEELS THAT THE DESIGN OF THE SYSTEM SHOULD ALLOW THE DRIVER TO HAVE FULL CONTROL OF THE STEERING EVEN IN THE EVENT OF FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074357July 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 16000 MILES THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED UNDER WARRANTY BUT THE SAME PROBLEM RECURRED WHILE DRIVING 50/55 MPH. THE CONSUMER STATED THAT THE SUN GEAR AND PLANETARY GEAR FAILED. THE CONSUMER WAS ABLE TO DRIVE THE CAR HOME IN 1ST AND 2ND GEAR. THE VEHICLE WAS NOT TAKEN TO DEALERSHIP. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073746June 24, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHEN DRIVING THE AIR VENT RELEASED TOXIC FUMES. THE DRIVER AND PASSENGERS BECAME SICK AND DIZZY. THE CONSUMER TOOK THE VEHICLE TO THE DEALER ON SIX DIFFERENT OCCASIONS. HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079660June 22, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2 SECONDS AFTER STARTING THE VEHICLE IT STALLED. THEN, CONSUMER RESTARTED THE VEHICLE, AND THE FAILURE RECURRED WITHIN 2 SECONDS. DEALERSHIP INDICATED THAT THEY HAD A LOT OF COMPLAINTS ON THIS ISSUE, AND IT COULD BE DUE TO FUEL INJECTION OR FUEL PUMP PROBLEMS. DEALERSHIP PERFORMED A DIAGNOSTIC TEST, BUT NOT FAILURE WAS FOUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072721May 17, 2004
PARKING BRAKE
THE PARKING BRAKE ON MY 2002 CHEVROLET SUBURBAN SEEMS TO HAVE A DESIGN FLAW. WHEN THE BRAKE IS SET THE VEHICLE WILL STILL ROLL FORWARD IN GEAR. THE SERVICE ADVISOR I SPOKE TO AT TEAM CHEVROLET IN ALPHARETTA, GA SAID THAT HE SEES THE SAME PROBLEM EVERY DAY. THE WAY HE EXPLAINED IT IS THAT THE PARKING BRAKE SHOES CAN RUB SLIGHTLY WHEN THE VEHICLE IS UNDERWAY, AND THIS EVENTUALLY WEARS OFF ALL THE FRICTION MATERIAL FROM THE SHOE AND THE BRAKE WILL NO LONGER WORK. MY VEHICLE HAS HAD THIS PROBLEM SINCE IT WAS NEW, AND THE DEALER SAID BRAKE PARTS ARE NOT COVERED UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066253April 15, 2004
TIRES:TREAD/BELT
FAMILY OF FOUR ON VACATION IN SOUTH DAKOTA IN 2002 SUBURBAN WITH FIRESTONE TIRES--LESS THAN 30,000 MILES, BACK DRIVER REAR PASSENGER TIRE COMPLETELY BLEW APART ALL OVER HIGHWAY DAMAGING WHEEL WELL, REAR DOOR, ETC. FIRESTONE STORE REPLACED THE TIRE--WE PAID 1/3 OF COST, SAID IT WAS A DELAMINATION ISSUE. FILED CLAIM WITH FIRESTONE FOR VEHICLE DAMAGE--THEY REFUSE TO REIMBURSE FOR $2,500 VEHICLE DAMAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062410March 17, 2004
TIRES, TIRES:SIDEWALL
WHILE DRIVING HOME FROM WORK, MY REAR PASSENGER FIRESTONE WILDERNESS LE TIRE BLEW OUT ON MY 2002 CHEVROLET SUBURBAN. THE ENTIRE SIDE THAT IDENTIFIES THE MAKE OF THE TIRE BLEW OUT. THE BLOWOUT AREA TRAVELS IN A PERFECT CIRCLE AROUND THE MANUFACTURER IDENTIFIED AREA. THE TREAD IS STILL IN GREAT CONDITION. I WAS NOT TRAVELING FAST ON MARCH 16, 2004, IF I WAS THIS COULD HAVE CAUSED A VERY BAD ACCIDENT OR EVEN FATALITY. I TRAVEL WITH THIS VEHICLE TO FLORIDA TWICE A YEAR AT SPEEDS OF UP TO 80 MPH. I AM VERY CONCERNED ABOUT THE SPARE AND REMAINING THREE TIRES. PLEASE LET ME KNOW IF THERE HAVE BEEN ANY OTHER REPORTED CASES REGARDING THIS MAKE OF TIRE. ALSO, IS THERE CONTACT INFORMATION TO CONTACT FIRESTONE TIRE? *NM *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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