Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10142396November 10, 2005
PARKING BRAKE
HAVE A 2002 CHEVY SUBURBAN 1500 LS. TOOK VEHICLE IN FOR INSPECTION, BUT FAILED DUE TO EMERGENCY OR PARKING BRAKE WOULD NOT HOLD IN DRIVE. IT DOES HOLD IN REVERSE. I CONTACTED MY DEALER AND THEY KNOW ALL ABOUT THIS PROBLEM, THEY SAY IT CAN NOT BE ADJUSTED, BUT MUST REPLACE BRAKES, MAYBE ROTORS, ETC AT A COST OF ~$800. I SEARCHED WEB, THERE IS NOT A RECALL, BUT LOTS OF COMPLAINTS. THERE IS ALSO A CLASS ACTION SUIT OUT OF TX? WHAT SHOULD I DO? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141674November 3, 2005
PARKING BRAKE
2002 CHEVROLET SUBURBAN, FULL SIZE, 1500 HALF TON, 4X4, LT THE EMERGENCY/PARKING BRAKE HAS FAILED FOR THE SECOND TIME. THE EMERGENCY/PARKING BRAKES DO NOT HOLD EVEN ON A SLIGHT INCLINE. THE FIRST EMERGENCY/PARKING BRAKE FAILURE WAS NOTED ON 8/29/2003 AT 25,930 MILES. THE REPAIR TICKET NOTED THAT THE PARKING BRAKE SHOES WERE IMPROPERLY ADJUSTED, AND GM REPAIRED THE PROBLEM AT NO CHARGE UNDER WARRANTY. THE SECOND EMERGENCY/PARKING BRAKE FAILURE WAS NOTED AROUND 11/1/2005 AT APPX 40,050 MILES. THE SECOND FAILURE WAS THE EXACT SAME PROBLEM AS THE FIRST FAILURE. THIS TIME THE GM DEALER SAID THAT THE EMERGENCY/PARKING BRAKE SHOES WERE WORN OUT AND CHARGED US $273.18 TO REPAIR THE PROBLEM. THE REPAIRS FOR THE SECOND FAILURE CONSISTED OF TOTAL REPLACEMENT OF THE EMERGENCY/PARKING BRAKE SHOES. WE HAVE KEPT THE REPLACED FAILED BRAKE SHOES. NOTE: IN NORMAL USAGE OF THIS VEHICLE, THE EMERGENCY/PARKING BRAKES ARE RARELY ENGAGED. THE VEHICLE IS NORMALLY PARKED IN A LEVEL, HEATED GARAGE, TRANSMISSION SET IN PARK, EMERGENCY/PARKING BRAKE NEVER SET/ENGAGED. WITH THE FIRST FAILURE AT 25,930 MILES AND THE SECOND FAILURE JUST APPX 15,000 MILES LATER, WE SUSPECT THAT THERE IS POSSIBLY SOME DESIGN OR COMPONENT FAULT AND A VERY PRE-MATURE FAILURE PROBLEM. ALSO GIVEN THE AVAILABLE FACTS, IT LOOKS LIKE THE ORIGINAL WARRANTY REPAIR FOR THE FIRST FAILURE WAS POSSIBLY SUBSTANDARD IN THAT THE EMERGENCY/PARKING BRAKE SHOES WERE MERELY RE-ADJUSTED, WHEN THEY SHOULD HAVE BEEN REPLACED. IN ADDITION, IN THE OWNERS MANUAL THERE IS NO MENTION OF THE EMERGENCY/PARKING BRAKES EVER NEEDING ADJUSTMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138976October 7, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE TRUCK HAS BEEN TO THE DEALER BECAUSE THE BRAKES WOULD NOT IMMEDIATELY GRABBING AND THE TRUCK WAS TAKEN TO A DEALER FOR REPAIR OF THE REAR BACKING PLATES WHICH BEGAN TO RUST AND BREAK APART. THIS WAS REPAIRED BY THE DEALER. THE DEALER HAD TO REPLACE THE BRAKES, CALIPERS, AND ROTORS ALONG WITH THIS REPAIR. BOTH REAR BRAKES AND HOUSING ASSEMBLIES WERE ALSO REPLACED, THE DEALER NOTED THEY TOO WERE RUSTED. ABOUT A WEEK AFTER THE REPAIR WHILE DRIVING THERE WAS A HISSING NOISE AND THOUGHT THAT THE TIRE MAY BE GOING FLAT. THE TIRE WAS NOT FLAT. THE CONTACT SLOWED AT A STOP SIGN, AND WHEN APPLYING BRAKE PRESSURE THERE WAS A GRINDING AND CLANKING NOISE EACH TIME BRAKE PRESSURE WAS APPLIED. THE CONTACT DROVE HOME. UPON INSPECTION OF THE VEHICLE NOTICED THE CALIPER FELL OFF AND THERE WAS A GROVE ON THE REAR DRIVERS SIDE RIM. THE VEHICLE HAS BEEN BACK TO THE DEALER. THE DEALER TOWED THE VEHICLE BACK TO THE SHOP AND DETERMINED THERE WAS A BOLT FROM THE CALIPER THAT HAD SNAPPED AND CAUSED THE CALIPER TO FALL OFF. THE DEALER IS CURRENTLY COMPLETING REPAIRS ON THE VEHICLE. NHTSA RECALL NHTSA 05V379000 INVOLVING THE ANTI LOCK BRAKES WAS ISSUED , BUT CONTACT WAS UNSURE IF THIS VEHICLE WAS COVERED UNDER THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136255September 12, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS BRAKE MALFUNCTION IN 2002 SUBURBAN. GM SAYS HAVE TO WAIT UNTIL DEC. TO REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136270September 12, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I WAS PULLING INTO A PARKING SPACE AND MAY ANTILOCK BRAKES ENGAGED AND THE VEHICLE WOULD NOT STOP. I WAS STOPPED BY A BRICK WALL. BOTH MY CHILD AND I WERE IN THE CAR AT THE TIME OF THE ACCIDENT. WE BOTH SUFFER FROM SORE NECKS AND BACKS. I DID CONTACT GM'S PRODUCT LIABILITY GROUP AT THE TIME AND WAS TOLD NO PROBLEM EXISTED. I CONTINUED TO DRIVE THE CAR AND THE ANTI-LOCK BRAKE PROBLEM BECAME SO BAD THAT I HAVE DISCONTINUED USING THE CAR. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10134871August 31, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS ACTIVATES AT LOW SPEED BRAKING... MORE DIFFICULT TO STOP AND SCARY BECAUSE UNEXPECTED...DEFINITELY A SAFETY ISSUE.. THE CAR STARTED HAVING PROBLEMS FALL 2004, BROUGHT THE CAR TO THE DEALERSHIP FOR REPAIR.. PROBLEM SEEM TO BE FIXED.. BUT RECENTLY STARTED HAVING THE PROBLEM AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134736August 30, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
PURCHASED A NEW 2002 SUBURBAN K2500 IN AUG OF 2002. AT 17,000 MILES, THE AIR CONDITIONING WENT OUT. DEALER REPLACED THE COMPRESSOR. AT 27,000 MILES, THE FUEL GAUGE SHOWED EMPTY WHEN THE TANK WAS FULL. DEALER REPLACED REAR FUEL TANK SENDING UNIT. AT 55,000 MILES, THE FUEL TANK AGAIN SHOWED EMPTY WITH A FULL TANK AND THE ENGINE SURGED. THE DEALER (BOB STEELE IN COCOA FL) REPLACED THE FUEL PUMP IN THE REAR TANK AND THE SENDING UNIT IN THE FRONT TANK UNDER MY EXTENDED WARRANTY WITH A DEDUCTIBLE. DEALER STATED THIS WAS NOT A RECURRENCE OF THE PROBLEM BEFORE. AT 58,000 MILES THE CAR STALLED WHILE CROSSING OVER A BUSY BRIDGE/CAUSWAY AT APPROX. 60 MPH. "REDUCED ENGINE POWER" GLARED ON THE WARNING INDICATOR, POWER STEERING WAS LOST AND LIGHTS ON THE DASH WERE FLASHING ERRATICALLY. LUCKILY, I HAD CRESTED THE TOP OF THE CAUSWAY AND MANAGED TO STEER TO THE TINY SHOULDER WITHOUT CRASHING INTO ANYBODY. THE CAR WOULD NOT START IMMEDIATELY, BUT AFTER TRYING FOR FIFTEEN MINUTES I WAS ABLE TO GET IT STARTED AND DRIVE HOME. I CALLED THE DEALER (IT WAS FIVE MINUTES TO CLOSING TIME) AND WAS TOLD TO BRING IT IN THE NEXT DAY. IT STALLED AGAIN AT A TRAFFIC LIGHT ON THE WAY TO THE DEALER BUT STARTED IMMEDIATELY. THE DEALER REPLACED THE THROTTLE POSITION SENSOR UNDER MY EXTENDED WARRANTY WITH DEDUCTIBLE AND AGAIN STATED THAT NONE OF THESE FUEL/STALLING PROBLEMS WERE RELATED. THE CAR STALLED AGAIN RECENTLY AND THE DEALER SAID TO BRING IT IN IF IT HAPPENS AGAIN. THIS IS STARTING TO BECOME A VERY DANGEROUS SITUATION THAT THE DEALER SEEMS TO BE VERY UNCONCERNED ABOUT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134743August 30, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2002 CHEVROLET SUBURBAN. ANTILOCK BRAKING SYSTEM COMING ON OFTEN WITH LOW SPEED BRAKING. DEALERSHIP CONFIRMED SAME BUT SAID NOT TO WORRY ABOUT IT. NOW PROBLEM IS WORSE AND CAR IS OUT OF WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134745August 30, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE COMPLAINED THAT THE BRAKE SYSTEM WAS NOT FUNCTIONING PROPERLY ON OUR 2002 SUBURBAN. RANDOM FAILURES OCCURRED WITH THE ABS SYSTEM AT LOW SPEED WHILE COMING TO A STOP. PEDAL DID NOT RESPOND, PULSED AND VIBRATED. MALFUNCTION OF ABS BRAKE SYSTEM WAS IDENTIFIED AS CORROSION ISSUE SURROUNDING ABS SPEED SENSOR MOUNTING SURFACE. SPEED SENSORS WERE REMOVED AND AREAS CLEANED OF ALL CORROSION AND RUST. ELECTRICAL READINGS IMPROVED PERFORMANCE OF ONE SIDE (320MVAC PLUS) BUT DID NOT IMPROVE SECOND SENSOR (LESS THAN 200MVAC). FURTHER EVALUATION OF THE SENSOR REVEALED SIGNIFICANT WARPAGE TO THE SENSOR BASE ATTRIBUTED TO CORROSION. REQUIRED AIR GAP COULD NOT BE OBTAINED DUE TO THE WARPED BASE. REPLACED BOTH SENSORS. ELECTRICAL READING ON NEW SENSORS WERE GREATLY IMPROVED AND NO FURTHER MALFUNCTIONS HAVE OCCURRED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133859August 23, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
UPON STEPPING ON THE BRAKE AT LOW SPEED ANTI-LOCK BRAKES KICKED IN, BUT DID NOT STOP. NEEDED TO STEP ON BRAKE SEVERAL TIMES FOR THE VEHICLE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133075August 16, 2005
STEERING
I HAVE A 2002 CHEVROLET SUBURBAN, 1500 LT, 4WD. THE SUBURBAN WAS SERVICED ROUTINELY AT THE DEALER AND HAD 69,000 MILES. THE SHAFT IN THE POWER STEERING PUMP BROKE CAUSING COMPLETE AND TOTAL LOSS OF STEERING CONTROL. FORTUNATELY THIS HAPPENED OFF OF THE MAIN ROADWAY AND AT LOW SPEED, BUT CAUSED A COMPLETE LOSS OF STEERING ABILITY. IF THIS HAD HAPPENED ON THE HIGHWAY AT HIGH SPEED, THE EVENTS COULD HAVE BEEN FATAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132939August 15, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ANTILOCK BRAKING SYSTEM NEEDING TO BE REPAIRED WITH ONLY 49000 MILES ON VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132681August 12, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE BRAKES ON MY 2002 SUBURBAN BEGAN KICKING BACK DURING STOPS ON DRY CLEAN PAVEMENT NEAR THE END OF THE STOP. THIS CAUSED US TO DRIFT PAST STOP SIGNS ON A NUMBER OF OCCASIONS AND CAUSED NEAR COLLISIONS IN SLOW MOVING PARKING LOT DRIVING. I TOOK THE VEHICLE TO A LOCAL DEALER, HAWKINS CHEVROLET OLDSMOBILE, INC. AND WAS TOLD THE ABS SPEED SENSOR WAS CORRODED AND NOT WORKING PROPERLY. THEY REPLACED THE ABS SPEED SENSORS ON THE TWO FRONT WHEELS ON 8/25/05 UNDER INVOICE CTCS85504. I INQUIRED ABOUT WHETHER THIS WOULD BE REPLACED FOR FREE GIVEN THE OBVIOUS SAFETY IMPLICATIONS AND WAS TOLD TO FILE A CLAIM WITH GM CUSTOMER SERVICE. THE SERVICE REP SAID THAT THIS WAS NORMAL WEAR AND TEAR AND DENIED THE CLAIM, BUT REGISTERED A COMPLAINT UNDER FILE# 1-355599627 ON 8/12/05. I CONDUCTED FURTHER RESEARCH ON THE INTERNET AND FOUND A NEWS ARTICLE ABOUT THE GM RECALL FOR THIS SAME DEFECT IN CANADA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132476August 11, 2005
PARKING BRAKE
WE HAD TO HAVE THE PARKING BRAKE SHOES REPLACED ON OUR 2002 CHEVROLET SUBURBAN EVEN THOUGH WE NEVER USED THE PARKING BRAKE. IT HAD 33,981 MILES ON IT AT THE TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132478August 11, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WE HAD TO HAVE PINION & SIDE BEARINGS REPLACED AND THEY RECONDITIONED DIFFERENTIALS. THIS IS A FAMILY VEHICLE THAT DOES NOT PULL HORSE TRAILERS OR A BOAT! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132479August 11, 2005
SEAT BELTS:REAR/OTHER
THEY HAD TO REPLACE THE REAR 3RD ROW SEAT BELT RETRACTOR. IT WAS BROKEN WHEN PURCHASED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132480August 11, 2005
POWER TRAIN:DRIVELINE:UNIVERSAL JOINT
AFTER HAVING OTHER REAR-END WORK DONE EARLIER, WE HAD TO HAVE THEM REPLACE TWO U-JOINTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132481August 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
AFTER NUMEROUS OTHER REPAIRS TO THIS VEHICLE, IT STARTED WHINING THROUGH THE FIRST FEW GEAR CHANGES. THE GM SHOP SAID THAT THE TORQUE CONVERTER WENT OUT AND THEY HAD TO OVERHAUL THE TRANSMISSION. IT IS STILL IN THE SHOP BECAUSE AFTER THEY PUT EVERYTHING BACK TOGETHER, THE WHINING NOISE IS STILL THERE. AFTER 11 DAYS AND THREE TEAR DOWNS AND REBUILDS, THE MECHANIC IS AT A LOSS AS TO WHAT IS WRONG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132494August 11, 2005
SEAT BELTS
OVERLY SENSITIVE SEAT BELT MECHANISM. SLIGHTEST MOVEMENT WHILE DRIVING WILL CAUSE SEAT BELT TO LOCK, RESTRICTING THE PERSON DRIVING FROM NECESSARY MOVEMENT SUCH AS, LOOKING BEHIND VEHICLE BEFORE REVERSING OR LANE CHANGING, TAKING THE TICKET FROM MACHINE IN PARKING STRUCTURES, ECT. SEAT BELT HAS BEEN CHANGED ONCE BUT CONTINUES TO BE A PROBLEM. PROBLEM HAS BEEN WITH AUTO SINCE PURCHASED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131366August 3, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
2002 SUBURBAN WHEEL SPEED SENSOR FAULT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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