Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11154621November 28, 2018
SERVICE BRAKES
ON THREE (3) OCCASIONS, OVER A PERIOD FO A FEW WEEKS, AT LOW SPEEDS OR WHEN STOPPED, THE VEHICLE HAS DEMONSTRATED DEGRADED STOPPING POWER WHILE THE BRAKE PEDAL SEEMED VERY DIFFICULT TO DEPRESS. AFTER THE FINAL OCCASION, WHICH NARROWLY AVERTED A LOW SPEED COLLISION, AN INSTRUMENT PANEL ANNUNCIATOR WARNING TO SERVICE BRAKE ASSIST WAS DISPLAYED. THE VEHICLE HAS NOT BEEN USED SUBSEQUENTLY. IF THIS REPORT WAS SUBMITTED MULTIPLE TIMES, IT WAS BECAUSE IT APPEARED TO BE REJECTED, CITING "AN ERROR OCCURRED WHILE PROCESSING YOUR REQUEST." "REFERENCE #30.CD896783.1543450729.60A7C40"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154541November 28, 2018
SERVICE BRAKES
I WAS IN CAR LINE AT MY CHILDREN'S SCHOOL WITH MY CHILDREN IN THE CAR WHEN MY 2015 SUBURBAN BEGAN TO HAVE EXTREME BRAKING ISSUES. THE BRAKE PEDAL BECAME VERY HARD TO DEPRESS AND WOULD STILL ALLOW THE VEHICLE TO MOVE FORWARD NO MATTER HOW HARD I DEPRESSED THE BRAKE PEDAL. I HAD TO USE THE EMERGENCY BRAKE AND PLACE THE CAR INTO PARK. WHEN I HAD THE VEHICLE TAKEN TO THE CHEVY DEALERSHIP THEY INDICATED IT WAS THE BRAKE VACUUM PUMP WHICH WAS ALMOST $1,000 TO REPAIR. THE CAR HAS 45K MILES AND THERE WAS ZERO EARLY WARNING TO INDICATE A BRAKE ISSUE. THIS IS HIGHLY ALARMING AND DANGEROUS ESPECIALLY IF SOMEONE DID NOT KNOW TO USE THE EMERGENCY BRAKE TO ASSIST IN STOPPING A HEAVY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154260November 27, 2018
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 10 MPH IN HEAVY TRAFFIC, THE VEHICLE LOST ALL BRAKING ABILITY AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. ALSO, THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWO OTHER TIMES. THE VEHICLE WAS TAKEN TO CHEVROLET 112 (2096 NY-112, MEDFORD, NY 11763) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154264November 27, 2018
SERVICE BRAKES
OVER THE WEEKEND MY HUSBAND WAS PARKING OUR 2015 SUBURBAN WITH APPROXIMATELY 60K MILES ON IT. WHEN HE BEGAN PULLING INTO A SPACE AND DEPRESSED THE BRAKE PEDAL THE CAR DID NOT PROPERLY RESPOND AND SLID. IT DID EVENTUALLY STOP ONCE HE STEPPED VERY HARD ON THE BRAKE PEDAL HOWEVER IT WAS SEVERAL FEET IN FRONT OF THE DESIRED PARKING LOCATION. FORTUNATELY THERE WAS NOT A CAR IN THE SPOT IN FRONT OF US. HE PROCEEDED TO TURN THE CAR OFF AND BACK ON AGAIN AND IT APPEARED TO BE WORKING UNTIL A FEW MINUTES LATER HE WAS DRIVING AT A LOW SPEED THROUGH AN INTERSECTION WHEN IT HAPPENED AGAIN. SINCE WE HAD OUR CHILDREN IN THE CAR, WE DROVE IMMEDIATELY TO THE DEALERSHIP AND AFTER A DIAGNOSIS MULTIPLE DAYS LATER, I WAS TOLD IT WAS DUE TO THE VACUUM PUMP FAILING, AN $850+ REPAIR WHICH WAS NOT COVERED UNDER WARRANTY. AFTER SEARCHING I FOUND THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLES WHICH I WAS NOT AWARE OF. THE PART HAS BEEN REPLACED WITH A NEW UPGRADED PART WHICH SHOULD NOT FAIL INDICATING THAT THERE WAS AN ISSUE WITH THE ORIGINAL PUMP. GM IS NOT ACKNOWLEDGING THE PROBLEM WITH THESE PUMPS AND I WORRY IS GOING TO WAIT FOR A SERIOUS ACCIDENT TO OCCUR BEFORE THEY DO ANYTHING ABOUT IT. SPOKE WITH GM CUSTOMER SERVICE AND THEY ARE NOT WILLING TO ACKNOWLEDGE THE ISSUE. THESE CARS NEED TO BE RECALLED BEFORE SOMEONE IS SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153736November 26, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
AIR CONDITIONER WENT OUT UNEXPECTEDLY THIS WEEK. FRONT SEAT USB CHARGING PORTS WENT OUT AS WELL. A FEW DAYS LATER I ATTEMPTED TO STOP THE CAR BY BREAKING BUT THE BRAKES WOULD NOT ENGAGE. THE PEDAL FELT VERY HARD AS IF PRESSURE WAS ACTING AGAINST THE CARS ABILITY TO BRAKE AND STOP. I HAD TO PUSH DOWN WITH ALL MY FORCE TO KEEP THE CAR FROM CRASHING INTO ANOTHER CAR ON 1-95 IN FLORIDA. THIS OCCURRED ON NOVEMBER 21ST. I WAS ABLE TO MANAGE TO GET THE CAR BACK HOME AFTER TRAVELING FOR THE HOLIDAY BUT THE BRAKE FAILURE OCCURRED A DOZEN MORE TIMES ON BOTH THE INTERSTATE, SURFACE ROADS AND PARKING LOTS BY THE TIME WE GOT THE CAR HOME. THE BRAKE ASSIST NOTIFICATION ALSO SHOWED UP ON THE DISPLAY PANEL. MY FAMILY COULD HAVE BEEN SERIOUSLY INJURED OR KILLED! THIS CAR IS ONLY 3 YEARS OLD AND IS NOT DRIVEN THAT FREQUENTLY. NO REASON I SHOULD BE HAVING THESE ISSUES. DEALER THINKS IT IS THE VACUUM PUMP. HAVING DIAGNOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153930November 26, 2018
SERVICE BRAKES
WHILE DRIVING DOWN SLIGHT HILL IN STOP AND GO OFF-RAMP TRAFFIC, THE BRAKES BECOME VERY HARD TO PUSH AND CAR DOES NOT COME TO A COMPLETE STOP. THIS SITUATION ALSO OCCURRED A FEW TIMES IN THE PAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154019November 26, 2018
SERVICE BRAKES
THE 15 CHEVROLET SUBURBAN HAS A PROBLEM WITH THE POWER BRAKES. THE BRAKE PEDAL GETS HARD AND THE VEHICLE WILL NOT STOP AT LOW SPEED, BACKING UP OR GOING FORWARD. IN ONE INSTANCE I HAD TO USE THE TRANSMISSION AND THE PARKING BRAKE TO STOP THE VEHICLE. WHEN DEPRESSING THE BRAKE AT LOW SPEED IT LOSES PRESSURE AND BECOMES STIFF - HAMPERING THE BRAKING POWER OF THE VEHICLE, MAKING IT UNSAFE TO DRIVE MY FAMILY- WITH MY IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154058November 26, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING 55 MPH, THE TRANSMISSION BEGAN TO SLIP. THE ENGINE REVVED AND THE VEHICLE MOVED FORWARD AS IF IT WERE IN NEUTRAL AND MADE A HEAVY, ABNORMAL RUMBLING SOUND. THE CONTACT ALSO SMELLED SMOKE AND THE VEHICLE WAS LEAKING TRANSMISSION FLUID. THE CONTACT PULLED THE VEHICLE OVER TO THE ROAD SHOULDER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO NEILSON CHEVROLET (1 US-46, DOVER, NJ 07801, (973) 366-1243) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, ONLY PARTS WERE REPLACED AND NOT THE ENTIRE TRANSMISSION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,619.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11154102November 26, 2018
SERVICE BRAKES
THE BRAKES BECAME EXTREMELY DIFFICULT TO DEPRESS AND REQUIRES BOTH FEET TO DEPRESS. EVEN WITH BOTH FEET ON THE BRAKE PEDAL, IT FELT LIKE THE TRUCK WAS NOT SLOWING PROPERLY. THIS HAPPENED WHEN THE ENGINE WAS AT OR NEAR IDLE IN A PARKING LOT. AFTER TURNING VEHICLE OFF AND THE BRAKE PEDAL DID NOT RESPOND AS EXPECTED. AFTER INCREASING THE RPMS THE BRAKES RESPONDED AS EXPECTED. I WAS UNABLE TO REPRODUCE THE ISSUE FOR THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153383November 23, 2018
ENGINE
OIL CONSUMPTION IS TO MUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153384November 23, 2018
STRUCTURE:BODY
ANTENNA I HAVE WATER FROM THE ANTENNA ON THE TOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153391November 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I RECEIVED A RECALL NOTIFICATION FROM CHEVY (RECALL NUMBER 18289) AND MY VEHICLE HAD OCCASIONALLY EXPERIENCED SOME OF THE LISTED PROBLEMS IN THE RECALL SO I IMMEDIATELY TOOK MY CAR IN TO BE SERVICED. AFTER THE THE RECALL SERVICE MY CAR SEEMED TO BE FIXED, BUT THAT ONLY LASTED A FEW DAYS. THE PROBLEM IS BACK AND EVEN WORSE THAN BEFORE. WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS THE MY CAR EXPERIENCES TEMPORARY LOSS OF POWER, THE ENTIRE ELECTRICAL SYSTEM SHORTS OUT BRIEFLY (RADIO, DISPLAY SCREEN, POWER LOCKS ALL TURN OFF/ON) AND THE WHEEL BECOMES DIFFICULT TO TURN. SINCE HAVING THE RECALL PROBLEM "FIXED", IN ADDITION TO THE ABOVE STILL HAPPENING, THE WHEEL JUST LOSES POWER STEERING (VERY DIFFICULT TO TURN) OR LOCKS UP WITHOUT ELECTRICAL LOSS AND ON TWO SEPARATE OCCASIONS ALL OF THE ABOVE HAS HAPPENED AND MY CARE STALLS MID TURN AND I HAVE TO PUT MY CAR IN PARK TO RESTART IT. I HAVE TAKEN IT TO THE DEALER AND THEY WANT TO CHARGE ME TO DIAGNOSE AND FIX ANY PROBLEMS. I HAVE ALSO PLACED A CALL TO CHEVROLET AND AM WAITING ON A RESPONSE. I AM CONCERNED AND HESITANT TO DRIVE MY VEHICLE WITH THIS SAFETY ISSUE STILL OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153446November 23, 2018
SERVICE BRAKES
THE BRAKES ON MY 2015 CHEVROLET SUBURBAN ARE INTERMITTENTLY DIFFICULT TO DEPRESS. THE FIRST TIME THIS CONDITION WAS NOTICED WAS IN JULY OF 2018 WHILE LAUNCHING MY BOAT. I WAS BACKING THE VEHICLE DOWN THE BOAT RAMP, THE BRAKE PEDDLE WAS EXTREMELY HARD TO DEPRESS. I HAD TO USE TWO FEET TO DEPRESS THE PEDDLE FAR ENOUGH TO STOP BEFORE BACKING INTO THE WATER. ADDITIONALLY, WHEN BRAKING WHILE GOING DOWN THE ROAD THE BRAKE PEDDLE IS OCCASIONALLY DIFFICULT TO DEPRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153308November 23, 2018
SERVICE BRAKES
VACUUM PUMP FAILING AND THE VEHICLE WILL NOT STOP IN MOTION. THIS HAS HAPPENED SEVERAL TIMES IN BOTH DRIVE AND REVERSE AND YESTERDAY WAS THE SCARIEST WHEN THE VEHICLE WOULDN'T STOP ON A HILL IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152187November 17, 2018
SERVICE BRAKES
WHEN MOVING BRAKES BECAME EXTREMELY RESISTANT, USING BOTH FEET TO PRESS BRAKE HARD, VEHICLE WOULD NOT STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150354November 9, 2018
SERVICE BRAKES
BREAKS WOULD NOT WORK GOING IN SLOW SPEEDS, BACKING OUT OF PARKING SPACES, OR PULLING INTO TRAFFIC SLOWLY. PRESSING ON BREAKS AND CAR NOT STOPPING, VERY SCARY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145284November 5, 2018
SERVICE BRAKES
ON MULTIPLE OCCASIONS AFTER I PUT CAR INTO MOTION AND STARTED TO DEPRESS BRAKE PEDAL, IT WAS EXTRAORDINARILY DIFFICULT TO DEPRESS AND WAS BARELY ABLE TO STOP THE VEHICLE. I WAS ON A HILL SO THIS CAUSED MY CAR TO SLIDE FORWARD BEFORE BARELY STOPPING. ON ANOTHER OCCASION THIS SAME THING HAPPENED WHEN I PUT THE CAR IN REVERSE AND PRESSED THE BRAKE PEDAL. THIS SITUATION HAS OCCURRED AT LEAST 7 TIMES OVER THE PAST YEAR WE HAVE HAD THIS VEHICLE AND IT SEEMS TO OCCURS RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149449November 5, 2018
STEERING
WHEN PULLING INTO A VISITOR PARKING SPOT AT MY CHILDREN'S SCHOOL THE STEERING OF MY CHEVY SUBURBAN 2015 BECAME STUCK IN MID TURN. IT LOCKED IN PLACE FOR A SPLIT SECOND OR TWO CAUSING MY CAR TO SCRAPE THE BUMPER OF THE CAR PARKED IN THE SPOT NEXT TO ME. WHEN THE STEERING CAME BACK IT WAS EXTREMELY LOOSE. MY VEHICLE WAS IN MOTION AND VERY LOW SPEED. I HAVE 3 CHILDREN INVOLVED WITH PTA AND CARPOOLING KIDS AROUND DAILY. I HAVE BEEN DRIVING AN SUV FOR 12 YEARS AND THIS HAS NEVER HAPPENED BEFORE. THE CAR VIN NUMBER WAS INDEED PART OF A STEERING RECALL. THE RECALL NOTICE WAS SENT OUT AFTER MY ACCIDENT. AFTER A CLAIM WAS PUT IN WITH MY INSURANCE. I AM GLAD NO ONE GOT HURT. IN THE MEANTIME THE DAMAGES TO THE CAR I HIT HAS BEEN FIXED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11145380November 5, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
THE PAINT (BLACK) ON THE ROOF CRACKED AND TURNED WHITE LIKE SPIDER WEBBING. CHEVROLET POINTED THE ROOF I HAD TO PART 65 % AND THEY PAID THE REST. NOW THE SAME THING IS HAPPENING ON THE HOOD. I WAS TOLD ITS BECAUSE OF THE SUN AND HEAT. I DON'T BELIEVE SO, BECAUSE THE REST IF THE VEHICLE SITS IN THE SUN DAILY AND THE PAINT IS FINE. THE VEHICLE IS GARAGE KEPT AT NIGHT. I HAVE A 2013 F-150 THAT SITS IN THE SUN ALL DAY AND IN NOT GARAGE KEPT AND THE PAINT IS STILL LIKE NEW. THERE HAS TO BE SOMETHING WRONG WITH THE PAINT OR PREP JOB WAS NOT DONE PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142662October 25, 2018
SERVICE BRAKES
BRAKES FAIL TO OPERATE AT SLOW SPEEDS. THIS HAPPENS WHEN I'M PULLING INTO A PARKING SPOT AT VERY SLOW SPEEDS WHILE IN MOTION. THIS IS A SEVERE SAFETY HAZARD AS I CAN'T PRESS THE BRAKE PEDAL TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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