Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10160311June 20, 2006
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER COMPRESSOR NEEDS TO BE REPLACED. ONLY 66K MILES. HEARD A LOUD GRINDING NOISE WHEN ACCELERATING WITH A/C ON. TOOK IT TO DEALERSHIP AND WAS TOLD COMPRESSOR NEEDED TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159740June 13, 2006
TIRES:TREAD/BELT
MY HUSBAND AND I BOUGHT A 2002 SUBURBAN FROM CARMAX LESS THAN 1 YR AGO. WE PAID AN EXTRA $2500 FOR A BUMPER TO BUMPER WARRANTY ON THEIR "CERTIFIED USED CAR" PROGRAM. I NOTICED THAT THERE ARE TINY RUST SPOTS ON THE HOOD. CARMAX SAID I NEED TO APPROACH CHEVY AND THERE IS NOTHING THEY CAN DO. BUT THAT'S NOT THE WORST OF IT: HERE I AM 8 MONTHS OWNING THE CAR AND LESS THAN 8,000 MILES PUT ON IT AND I HAD TO TAKE THE CAR IN TO A TIRE SHOP BECAUSE ONE OF THE TIRES HAD A SLOW LEAK. WHEN THEY INSPECTED THE TIRES THEY SAID TAKE IT BACK TO CARMAX IMMEDIATELY - YOUR TIRES ARE SEPARATING FROM THE TREADS AND IT'S VERY DANGEROUS TO DRIVE AS IS. WE TOOK IT BACK TO CARMAX WHO THEN SAID IT WASN'T THEIR PROBLEM, WE HAD TO TAKE IT TO A FIRESTONE DEALER. WE WENT TO THE FIRESTONE DEALER, WHO THEN SAID CARMAX SHOULD NEVER HAVE SOLD US A "CERTIFIED USED CAR" WITH THE TIRES IN THIS BAD OF SHAPE - THAT THEY HAD "COVERED UP THE DRY ROT ON THE TIRES" AND THAT IT IS UNSAFE. THE WHOLE REASON WHY I BOUGHT THIS HUGE CAR (AND IT WAS EXPENSIVE!) WAS SO MY THREE CHILDREN WOULD BE SAFE. I WANT TO TAKE CARMAX TO COURT, BUT DON'T KNOW ANYTHING ABOUT MY RIGHTS AS A CONSUMER. I TRIED CALLING CHANNEL 3 ON MY SIDE OUT OF SHEER FRUSTRATION (I HAD TO TAKE SEVERAL HOURS OFF FROM WORK TO GET THIS RUNAROUND DONE TO ME) AND CHANNEL 3 ON YOUR SIDE REFERRED ME TO YOUR WEBSITE. I AM HOPING YOU CAN HELP ME! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158869June 2, 2006
ELECTRICAL SYSTEM
2002 CHEVY SUBURBAN WITH 8.1L MOTOR RANDOMLY SHUTS DOWN AT HIGHWAY SPEEDS OR IN TRAFFIC WITHOUT WARNING WHICH CAUSES LOSS OF STEERING AND BRAKING. I HAVE HAD 3 SEPARATE DEALERS LOOK AT IT AND THE "CODES" NEVER REFLECT WHAT HAPPENED. I EVEN READ THE CURRENT NHTSA ACTION PE06016 DESCRIPTION TO THE SERVICE TECH (AS I WRITE THIS MY VEHICLE IS IN THE SHOP FOR "ENGINE LOSSES ALL POWER AND DIES AT HIGHWAY SPEEDS OR NO START AND STALLING CONDITIONS") AND DESCRIBED THESE EXACT SYMPTOM AND HE SAID THE CODES DON'T REFLECT THAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157859May 19, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2002 CHEVROLET SUBURBAN THAT STALLS INTERMITTENTLY WHILE DRIVING DOWN THE ROAD. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST TWO WEEKS. WE TOOK IT INTO THE SERVICE CENTER WHERE THEY HAVE TOLD US THAT THE FUEL PUMP WILL NEED TO REPLACED AT A COST OF OVER $700. THERE IS CURRENTLY A RECALL ON 2001 MODELS WITH THE EXACT SAME PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154810April 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 24,000 MILES THE TRANSMISSION ON OUR 2002 SUBURBAN FAILED WITHOUT WARNING WHILE DRIVING. IT HAD TO BE TOWED TO THE DEALER FOR A TRANSMISSION REPLACEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154359April 2, 2006
PARKING BRAKE
FAILURE OF PARKING BRAKE DISCOVERED BY STATE INSPECTION. PARKING BRAKE WAS IN TOTAL FAILURE AND HAD TO BE REPLACED BEFORE VEHICLE COULD BE PASSED. PARKING BRAKE WAS STUCK IN THE OPEN POSITION CAUSING BRAKE ROTORS TO EXCESSIVELY WEAR. REPAIR/REPLACEMENT OF PARKING BRAKE WAS REQUIRED ALONG WITH NEW BRAKE ROTORS. THE PARKING BRAKE WAS NEVER ENGAGED FROM TIME OF PURCHASE AT NEW DEALERSHIP TO TIME OF FAILURE AT INSPECTION STATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153731March 26, 2006
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
STARTED HAVING PROBLEMS WITH THE INDICATORS ON THE DASH COMING ON WHEN THEY SHOULDN'T HAVE BEEN AND ALSO THE TACH QUIT WORKING. THEN EVERYTHING WOULD START WORKING PROPERLY AGAIN. THIS HAPPENED 3 TIMES AND THE LAST INCIDENT WAS THE ODOMETER RESET TO "0", SO NOW WE HAVE NO IDEA WHAT OUR MILEAGE IS AND ALSO THE CLOCK ON THE RADIO JUMPS AHEAD A COUPLE HOURS. I WAS TOLD BY THE DEALER THAT I WOULD HAVE TO PAY FOR A NEW GAUGE CLUSTER AT THE COST OF $200-$300 AND ALSO $60 FOR A SOFTWARE UPGRADE FOR THE OTHER DASH PROBLEMS. I ALSO CALLED GM AND LET THEM KNOW ABOUT IT AND TOLD THEM I SHOULDN'T HAVE TO PAY FOR A NEW GAUGE CLUSTER SINCE IT SEEMS THERE IS A DESIGN FLAW AND ALSO THE SERIOUSNESS OF THE ODOMETER RESETTING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152012March 6, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
(1) UNKNOWN EVENTS LEADING UP TO FAILURE. (2)ABS BRAKES COME ON INAPPROPRIATELY AT LOW SPEED MAKING TRUCK STOP POORLY. (3) DEALER WILL START TO CORRECT BY CLEANING ABS SPEED SENSORS (?). WILL CHARGE FOR THIS AS THERE IS NO RECALL ON THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151783March 4, 2006
PARKING BRAKE
PURCHASED NEW'2002 CHEVROLET SUBURBAN PARKING BRAKE FAILED @20K MILES ADJUSTED UNDER WARRANTY-ADVISED AT SERVICE THAT THIS VEHICLE HAD INHERENT PROBLEM AND ADJUSTMENT WOULD NOT LAST. LASTED MAYBE 8K MILES-WILL NOT HOLD VEHICLE ON INCLINE-POTENTIALLY VERY DANGEROUS IF VEHICLE UNEXPECTEDLY CAME OUT OF PARK-NOW NO FURTHER ADJUSTMENT CAN BE MADE-CERTAINLY A DEFECT IN MY OPINION-SINCE THE INITIAL WARRANTY SERVICE ADJUSTMENT TWO ADDITIONAL AUTO TECHNICIANS HAVE TOLD ME SUBJECT BRAKE CANNOT BE FURTHER ADJUSTED AND IS A PROBLEM WITH THIS MODEL VEHICLE-WHAT CAN I DO-WHAT MAY YOU DO TO RESOLVE THIS SAFETY RELATED PROBLEM?-THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151707March 3, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 SUBURBAN HAD A TRANSMISSION FAILURE AT 46091 MILES THAT REQUIRED ME TO PURCHASE A NEW TRANSMISSION AT A COST OF $3200.00. WE WERE ALMOST IN AN ACCIDENT BECAUSE THE VEHICLE STOPPED SHIFTING WHILE AT HIGHWAY SPEEDS AND BARELY MADE IT SAFELY TO THE SHOULDER. THERE WAS NO WARNING OR ENGINE LIGHT AND THE TRANSMISSION APPEARED FINE ALTHOUGH IT WAS BEYOND REPAIR. THE FLUID LEVEL WAS GOOD AND IT WAS NOT BURNED. CHEVROLET SAYS THERE IS NOTHING THEY CAN DO AS THE WARRANTY IS FOR 3 YEARS AND 36000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150577February 18, 2006
FUEL SYSTEM, GASOLINE:DELIVERY
MY WIFE AND I HAVE BEEN VERY HAPPY WITH THE VEHICLE UNTIL A SITUATION LAST YEAR. SPECIFICALLY, THERE IS A KNOWN PROBLEM WITH THE GAS TANK AND GAUGE. THE GAS TANK WILL BE A 1/4 FULL BUT THE CAR WILL NOT START BECAUSE IT THINKS THE GAS TANK IS EMPTY. MY LOCAL GM DEALER SERVICE CENTER QUOTED ME OVER $800 TO FIX THIS PROBLEM. IT IS A KNOWN GM DEFECT. GM'S TECHNICAL SOLUTION IS DOCUMENT ID # 1575648. IT READS: VEHICLE WITH FLEXIBLE FULE (RPO L59) WILL NOT START, STALLS AND WILL NOT RESTART, LOSS OF POWER, POOR PERFORMANCE, AND /OR FUEL GUAGE READS INACCURATE/INCORRECT (REPLACE FUEL SENDER/MODULE ASSEMBLY) #04-06-04-012B - (DEC 6, 2004) * REPLACE FUEL SENDER /MODULE ASSEMBLY WITH REDESIGNED FUEL STRAINER AND /OR REDSIGNED FUEL LEVEL SENOR CAN YOU PLEASE HELP ? THANKS, BRENDAN AND LISA O'REILLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149578February 6, 2006
PARKING BRAKE
FAILED TEXAS INSPECTION DUE TO PARKING BRAKE NOT HOLDING VEHICLE ON 2002 CHEVROLET SUBURBAN; TOLD BY INSPECTOR 99% OF CHEVY'S FAIL FOR THIS REASON; WIDESPREAD PROBLEM; I AM SCHEDULED TO HAVE FIXED THIS WEEKEND SO I CAN PASS INSPECTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148707January 23, 2006
STEERING:HYDRAULIC POWER ASSIST:PUMP
CONSUMERS 2002 SUBURBAN STEERING WHEEL LOCKED WHILE PULLING OUT OF A PARKING SPACE. *TS THE CONSUMER STATED THE POWER STEERING PUMP REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147895January 17, 2006
PARKING BRAKE
DT*: THE CONTACT STATED WHILE ON AN INCLINE, THE PARKING BRAKE DID NOT HOLD. THIS PARKING BRAKE HAS ONLY BEEN USED TWICE SINCE PURCHASE. THE DEALERSHIP DETERMINED THE PARKING BRAKE LINING WAS WORN OUT AND THE PARKING BRAKE SHOES NEED TO BE REPLACED. THE WEAR OCCURRED BECAUSE THE BRAKE SHOES DO NOT FULLY RELEASE AFTER USE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147170January 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
JANUARY 1, 2006 JUST AFTER LEAVING MY HOME, I STOPPED AT A STOP SIGN AND WHEN I ACCELERATED FROM A STOP A LOUD CLUNK AND THEN A CONSTANT WHINNING SOUND. I DROVE THE VEHICLE HOME THE ONE MILE FROM THE STOP SIGN IN FIRST GEAR, THE TRANSMISSION WOULD NOT SHIFT TO SECOND, AFTER RETURNING HOME THE CAR WOULD NOT GO INTO REVERSE EITHER. TRANSMISSION FAILED AT 104,000 MILES. REPAIR SHOP SAYS THE TRANSMISSION SHELL AND OTHER COMPONENTS OF THE TRANSMISSION WAS CRACKED. THE TRANSMISSION SHOP STATES THAT THEY HAVE HAD SEVERAL CUSTOMERS THAT HAVE EXPERIENCED THE SAME PROBLEM WITH THIS TRANSMISSION. THEY WOULD CONSIDER THIS TO BE A COMMON PROBLEM WITH THIS TYPE OF TRANSMISSION, A BAD DESIGN ACCORDING TO THE REPAIR SHOP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146861January 4, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DURING EVACUATION FOR HURRICANE RITA AS WE WERE PROCEEDING IN TRAFFIC OUR 2002 CHEVY SUBURBAN JUST DIED. IT WAS AS IF IT WAS GETTING NO FUEL. WE HAD A FULL TANK. THE RPM AND POWER STEERING ALONG WITH THE ENGINE JUST WENT DEAD. SINCE THE HURRICANE I HAVE TALK TO 3 OTHER PEOPLE WITH SUBURBANS OR YUKONS THAT THIS HAPPEN TO. THE DEALERSHIP SAID IT WAS THE FUEL PUMP. I NOW THINK SOMETHING IS WRONG WITH THESE VEHICLES. I HAVE THE FUEL PUMP TAKEN FROM MY SUBURBAN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146515December 29, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
HEARD GRINDING NOISE WHEN BRAKING AT 58K. HAD IT CHECKED OUT AND RIGHT REAR PADS WORN THROUGH. NEED NEW ROTOR. LEFT REAR PADS NOT AS WORN BUT VERY CLOSE TO SAME SCENARIO. FRONT PADS WERE 50% GOOD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145475December 16, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
DT: THE CONTACT STATED THE REAR WINDOW DEFROSTER DID NOT WORK AFTER MULTIPLE REPAIRS. THE WIRE CONTINUALLY BECAME DETACHED FROM THE WINDOW. EVERY TIME THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR REPAIRS THEY REATTACHED THE WIRE. THE DEFROSTER HAD NOT WORKED FOR THE PAST YEAR. THE DEALER DETERMINED THAT THE REAR WINDOW SHOULD BE REPLACED TO CORRECT THE PROBLEM. THIS HAS NOT BEEN DONE DUE TO THE EXCESSIVE EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144256November 15, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, PARKING BRAKE
COMPLAINT REGARDING SAFETY RECALL WARNING OF CORROSION DEFECT IN 2002 SUBURBAN. THIS COULD CAUSE FRONT HUB/BEARING ASSEMBLY AND WHEEL SPEED SENSOR TO FAIL. *TS RECALL CAMPAIGN#05V379000. THE CONSUMER EXPERIENCED EXACTLY WHAT THE RECALL DESCRIBED. THE CONSUMER REQUESTED REIMBURSEMENT. THE CONSUMER FOUND THAT THE REAR BRAKE BACKING PLATES WOULD NOT HOLD. THE REAR BRAKE BACKING PLATES WERE COMPLETELY CORRODED ALONG WITH THE REAR EMERGENCY BRAKE AND THEY NEEDED REPLACEMENT. *SC UPDATED 02/13/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142571November 14, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: THE CONTACT STATES THERE IS NHTSA RECALL 05V379000 CONCERNING THE ABS SYSTEM. THIS VEHICLE IS EXPERIENCING THE SAME PROBLEMS AS INDICATED IN THE RECALL, BUT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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