Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10173559November 15, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING ON THE HOUSTON TOLLWAY AT 65 MPH, MY 2002 SUBURBAN SUDDENLY AND WITHOUT WARNING LOST POWER AND THE ENGINE SHUTDOWN. I MANAGED TO GET THE VEHICLE ONTO THE SHOULDER WITHOUT INCIDENT AFTER ATTEMPTING TO RESTART THE ENGINE WHILE TRYING TO STEER CLEAR OF TRAFFIC. THE VEHICLE WOULD NOT START AND WAS TOWED TO LONE STAR CHEVROLET IN HOUSTON, TEXAS. THE BILL WAS 1045.10. THEY REPLACED THE FUEL MODULE AND THE FUEL FILTER AND TOLD ME THAT THERE HAD BEEN SOME PROBLEMS WITH GM VEHICLES DATING BACK TO 1999 MODELS ON THE SAME PROBLEM. MINE HAD ONLY 70158 MI. I THINK GM SHOULD REIMBURSE ME FOR THE COST OF REPAIR. I TALKED TO A CUSTOMER WHO HAD A SIMILAR PROBLEM ON HIS 1999 GMC SUBURBAN AND THEY FILED A COMPLAINT WITH GM AND WAS REIMBURSED FOR THE REPAIR. FAIR IS FAIR AND I EXPECT NOTHING LESS FROM THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173006November 9, 2006
TIRES
GOOD YEAR TIRE FAILURE. BUBBLING OCCURRING ON INTERIOR SIDE WALLS. CUPPING ALSO OCCURRING. I HAVE HAD 9 GOOD YEAR TIRES IN FOUR YEARS ON MY 2002 CHEVROLET SUBURBAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172509November 3, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
INTERMITTENT ENGINE STALL AND NO START IDENTICAL TO DESCRIPTION IN PE06016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171659October 23, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, WHEELS:HUB
DT*: THE CONTACT STATED THE ABS SYSTEM ACTIVATED WHILE TRAVELING 10 MPH. THE CONTACT RECEIVED A RECALL LETTER #05V379000 REGARDING THE ABS WHEEL SPEED SENSOR. THE DEALER DETERMINED THE VEHICLE'S PROBLEM WAS WITH THE WHEEL HUB, WHICH WAS NOT COVERED BY THE RECALL. UPDATED 12/01/06.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170725October 13, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THE NOTICE FOR NHTSA RECALL# 05V379000 PERTAINING TO THE ABS WAS RECEIVED AFTER THE VEHICLE HAD BEEN REPAIRED BY A PRIVATE REPAIR SHOP. THE CONTACT NOTIFIED THE MANUFACTURER OF THE REPAIR TO DISCUSS REIMBURSEMENT, HOWEVER THE MANUFACTURER HAD NOT RETURNED ANY PHONE CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168762September 20, 2006
TRAILER HITCHES
WAS PULLING A TRAVEL TRAILER WHEN THE STOCK HITCH RECEIVER BROKE OFF CAUSING ME TO LOSE CONTROL OF MY VEHICLE, CAUSING A DEATH, AND MULTIPLE INJURIES TO THE WHOLE FAMILY. VEHICLE WAS TOTALED. *JB
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
1
#10167729September 8, 2006
TRAILER HITCHES
I HAVE A 2002 CHEVROLET SUBURBAN. THIS YEAR I PURCHASED A NEW TRAVEL TRAILER TO BE TOWED BY THE SUBURBAN. AFTER HEARING OTHER STORIES ABOUT HITCH FAILURE I INSPECTED MINE AND NOTICED THE WELDS WERE CRACKING. THIS WAS AFTER THE SECOND TRIP TOWING THE TRAILER, AND A GOOD THING I CHECKED BEFORE OUR NEXT TRIP. ANY WAY I CALLED THE DEALER, EVEN THOUGH OUR WARRANTY HAS EXPIRED, AND THEY SAID THEY KNEW NOTHING ABOUT IT, AND THERE WAS NOTHING FOR THEM TO DO ABOUT IT. I ENDED UP BUYING A NEW PUTNAM HITCH TO REPLACE THE OEM ONE. I THINK GM SHOULD REIMBURSE ME FOR REPLACING THEIR FAULTY PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167409September 5, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2002 CHEVROLET SURBURBAN ENGINE STALLED WHILE BEING DRIVEN AT 70MPH DOWN FREEWAY. WAS ABLE TO GET ENGINE RESTARTED WHILE STILL ROLLING. NO REPAIR MADE YET, SERVICE TECHNICIAN SAID MANY POSSIBLE CAUSES AND WOULD BE EASIER TO DIAGNOSE IF IT WOULD NOT START. WIFE'S 2000 MODEL CHEV SUBURBAN HAD ALMOST IDENTICAL PROBLEM 01/21/2002. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167322September 4, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
LIGHT BRAKE PEDAL APPLICATION CAUSES PEDAL PUSH BACK AND MINIMAL BRAKING ANTI-LOCK ENGAGES AT LOW SPEEDS ON SECURE PAVEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167025August 30, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 CHEVROLET SUBURBAN EXPERIENCED PREMATURE TRANSMISSION FAILURE. THE TOTAL COST FOR THE REPAIR IS $3000.00. THE TRUCK HAS NEVER TOWED A THING, THE CAR IS ONLY USED TO DRIVE CHILDREN TO SCHOOL ETC. IT HAS 64,000 MILES AND JUST STOPPED ON A TURN IN THE MIDDLE OF AN INTERSECTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166521August 25, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 20 MPH AND PULLING UP TO A TOLL BOOTH, THE VEHICLE STALLED SUDDENLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALERSHIP WHERE THE DEALERSHIP DETERMINED THE VEHICLE NEEDED A NEW IGNITION SWITCH. WHILE DRIVING BACK HOME THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED 100 MILES TO A DEALERSHIP WHERE THE DEALERSHIP DETERMINED THE VEHICLE HAD A FAULTY FUEL PUMP. THE DEALERSHIP INFORMED THE CONTACT THERE WAS A HISTORY OF FAULTY FUEL PUMPS WITH THIS YEAR, MAKE AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166405August 24, 2006
TIRES, AIR BAGS
I PURCHASE A 2002 CHEVY SUBURBAN ON 7/2/05 IN DELAWARE COUNTY FROM A DEALERSHIP. WE DROVE THE CAR TO OUR HOUSE IN MONTGOMERY COUNTY AND THE CAR DIDN'T MOVE FROM THE HOUSE UNTIL 7/4/05. ON 7/4/05 MY FIANCE DROVE THE CAR TO WORK AND THE TIRE EXPLODED FROM THE LEFT FRONT OF THE CAR ON THE WAY. THE CAR HIT THE BARRIER ON THE RIGHT SIDE AND BOUNCED OFF AND THEN PROCEEDED TO HIT THE LEFT SIDE BARRIER WERE IT CAME TO A STOP. THE TIRE WAS NOT RECOVERABLE. ALSO THE AIR BAG NEVER DEPLOYED. THE ACCIDENT HAPPEN GOING NORTH ON 309 IN BUCKS COUNTY ON A STRAIGHT UPHILL GRADIENT. THE CONDITIONS OF THE ROAD AND WEATHER WERE DRY. THERE IS A POLICE REPORT ON THE INCIDENT STATING ACCIDENT HAPPEN DUE TO TIRE FAILURE. ACCORDING TO THE INSPECTION STICKER THE TIRE WAS REMOVED AND INSPECTED BY THE DEALERSHIP. WE HAVE BEEN TRYING TO GET THIS SETTLED WITH THE DEALERSHIP FOR THE PAST YEAR, SINCE WE ONLY HAD THE CAR FOR A LITTLE MORE THEN A DAY. THERE RESPONSE WAS AND STILL IS THAT THERE IS NOTHING THEY CAN DO TO HELP. THE ESTIMATE WE RECEIVED FROM THE BODY SHOP WAS FOR $22,000 THEREFORE THE CAR WAS TOTALED AND IS CURRENTLY SITTING IN MY DRIVEWAY. THE TIRE WAS A GOODYEAR WRANGLER P265/70R17. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10165799August 17, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CRANK POSITION SENSOR FAILURE RESULTING IN SUDDEN ENGINE STALL WHILE DRIVING IN CERTAIN GM VEHICLES EQUIPPED WITH 8.1L ENGINES. IN SOME CASES, THE COMPLAINANTS ALLEGED THAT AS RESULT OF THE ENGINE SHUTTING DOWN, THE VEHICLE LOST POWER STEERING AND POWER BRAKES AT HIGHWAY SPEEDS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165142August 10, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THE ABS ACTIVATED AT LOW SPEEDS, WHICH CAUSED EXCESSIVE STOPPING DISTANCES. THERE WAS A NHTSA RECALL, # 05V379000, REGARDING THE ANTILOCK BRAKES. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163333July 24, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THE ABS LIGHT ILLUMINATED ON THE DASH. THE ABS BRAKES ACTIVATED AT LOW SPEEDS OF 35-40 MPH. THE DEALERSHIP DETERMINED THE ELECTRONIC BRAKE CONTROL MODULE AND A MODULE BRAKE PRESSURE VALVE NEEDED TO BE REPLACED. THERE IS AN NHTSA RECALL, # 05V379000 REGARDING THE SERVICE BRAKES, HYDRAULIC: ANTILOCK. THE VIN WAS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162205July 12, 2006
PARKING BRAKE
EMERGENCY BRAKE WASN'T WORKING WHEN I PURCHASED THE VEHICLE. I DIDN'T KNOW IT AT THE TIME. I WAS TOLD THAT THERE WAS A PROBLEM WITH THE EMERGENCY BRAKES AND THAT THERE MAY BE A RECALL TO FIX THE PROBLEM. I PURCHASED IT ON 10-15-2005. THE MILEAGE WAS 64095. MILEAGE NOW IS 70129. I WOULD ALWAYS USE THE BRAKE WITH MY GRANDKIDS IN THE VEHICLE SO IT WOULDN'T MOVE. NOW I FOUND OUT THAT I NEVER HAD ONE FOR SOME REASON. NEED IT FIXED IF ALL POSSIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162080July 11, 2006
ENGINE AND ENGINE COOLING:ENGINE
#5 CYLINDER 1164 MISFIRES. COLLAPSED LIFTER, BROKEN RINGS. THE DEALERSHIP WENT ON FISHING EXPEDITION, CHARGING ME $271.82 FOR UNNECESSARY WORK (NEW SPARK PLUG AND WIRES). WENT FOR SECOND DIAGNOSES, CORRECTLY DIAGNOSED THIS TIME INDICATING THE ABOVE. MECHANIC CONTACTED GMPP (EXTENDED WARRANTY),TOLD GMPP THAT THE ENGINE SHOULD BE REPLACED. THE MECHANIC WAS ADVISED TO TELL ME TO RETURN TO DEALERSHIP FOR SERVICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161633July 6, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THERE WAS A LOW METAL TO METAL GRINDING NOISE HEARD WHILE DEPRESSING THE BRAKE PEDAL. AS THE DAY WENT ON, THE SOUND BECAME PROGRESSIVELY LOUDER AND LOUDER. THE CONTACT TOOK THE VEHICLE TO A GOODYEAR TIRE CENTER WHERE IT WAS DETERMINED THE REAR BRAKES; BOTH REAR ROTORS AND THE RIGHT REAR EMERGENCY BRAKE SHOE WERE COMPLETELY WORN OUT. ALL FOUR BRAKE SHOES AND ROTORS WERE REPLACED. THE CONTACT NEVER USED THE EMERGENCY BRAKE. THE DEALERSHIP HAS BEEN ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160942June 27, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE VEHICLE IN QUESTION IS A 2002 CHEVROLET 2500 4X4 SUBURBAN. THE VEHICLE WAS TRAVELING DOWN THE ROAD AND WITHOUT TOUCHING THE BRAKE PEDAL THE FRONT BRAKES LOCK UP AND THE VEHICLE SHAKES AND IS ALMOST UNCONTROLLABLE TO STOP. THE VEHICLE IS CURRENTLY AT THE CHEVY DEALERSHIP. THEY ARE REPLACING THE SPEED SENSORS IN THE HUBS BUT THEY ARE STATING THAT THEY HAVE NEVER SEEN THIS PROBLEM. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10160622June 23, 2006
FUEL SYSTEM, GASOLINE
I HAVE A 2002 SUBURBAN THAT HAD A RECALL FOR THE GAS TANK LEAKING WHEN IT IS FILLED PAST 3/4 FULL. THE RECALL WORK WAS DONE IN DECEMBER 2005. THEN IN MARCH I SMELT GAS AGAIN I NOTICED A LARGE PUDDLE WAS UNDER MY VEHICLE AS I PULLED OUT OF THE GARAGE. I CARRIED IT BACK IN AND THEY CHARGED ME $890.00 AND STATED SINCE THE RECALL WORK WAS DONE IN DECEMBER THIS WOULD NOT BE COVERED. I HAVE THE PARTS THEY REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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