Chevrolet Suburban Complaints (1995)

469 consumer complaints on file.

#546514July 6, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER, VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (98V-150) PRIOR TO RECALL NOTICE. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#546490July 6, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (98V-150) WINDSHIELD WIPERS PRIOR TO RECALL NOTICE CAUSING POOR VISIBILITY AND NEAR ACCIDENT. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708292July 6, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
I HAD THE FAILURE AND COMPLETED THE REPAIR AT THE DEALERSHIP ABOUT 9 MONTHS BEFORE THE VEHICLE WAS RECALLED FOR THIS PROBLEM. SINCE THE RECALL WAS ANNOUNCED, I COMPLETED THE STEPS I WAS TOLD WERE NEEDED TO OBTAIN REIMBURSEMENT FROM THE MANUFACTURER, BUT THEY CONTINUE TO STONEWALL ME. AT THIS POINT, THE MANUFACTURER SAYS THE DEALER "NEEDS TO CLEAR THE SYSTEM" FOR THE REPAIR, AND THE DEALER SAYS HE CANNOT "CLEAR THE SYSTEM" BECAUSE IT WILL NOT ALLOW HIM TO COMPLETE THE ENTRY. NEITHER OF THEM SEEMS TO CARE WHETHER I GET REIMBURSED OR NOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841455June 30, 1999
SEATS
CONSUMER'S SEAT BOLT WELD BROKE FROM THE TRACK. THERE IS AN OPEN INVESTIGATION AT THIS TIME, IE-96-093. *AK *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#839841June 15, 1999
SEATS
THE FRONT DRIVERS SEAT BROKE OFF THE TRACKING AND ANCHOR SYSTEM, LEAVING THE SEAT FREE TO ROCK BACK AND FOWARDS WHILE DRIVING. THE SEAT MOUNTS BROKE DURING A SUDDEN BRAKE TO AVOID A COLLISION. MANUFATURER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707584June 15, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
NO SUMMARY LISTED FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837170June 3, 1999
SEATS:FRONT ASSEMBLY:RECLINER
CONSUMER WAS DRIVING AT APPROXIMATELY 50 MPH WHEN THE MOUNTING BRACKET BROKE, CAUSING THE FRONT DRIVER SEAT TO BREAK LOOSE FROM THE MOUNTING AND FALL BACKWARDS, WHICH COULD HAVE RESULTED IN AN ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545062April 16, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPER CIRCUIT BOARD FAILED, PRIOR TO RECALL NOTICE, CAUSING DAMAGE TO MOTOR DUE TO SHORT / BURNING *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705692April 16, 1999
SEATS
THE METAL OF THE DIRVER'S SEAT FRAME IS CRACKING AND SPLITERING WHERE IT THE LEFT FRONT CORNER IS ATTACHED TO THE POWER SEAT RAIL/TRACK. INITIALLY I REPORTED A SQUEAKING NOISE FROM SEAT TO A MD CHEVY DEALER IN 1996, WHO FOUND NOTHING WRONG AND EXPLAINED IT OFF AS NORMAL WEAR AND TEAR AND SEAT WOULD NOT BE REPLACED. ON APRIL 14TH, 1999 I DISCOVERED METAL FRACTURES AFTER SQUEAKING NOISE BECAME INCREASINGLY LOUDER AND TRYING TO FIGURE OUT ITS CAUSE. CONTACTED CHEVROLET AT THEIR WEB SITE AND EXPRESSED MY CONCERN OVER THE APPEARENT MATERIAL FAILURE OCCURING. I RECIEIVED AN EMAIL ASKING THAT I CONTACT A SERVICE REPRESENTATIVE AT 800-222-1020. I WAS TO GIVE THE REPRESENTATIVE MY REFERENCE FILE NUMBER: 990206345. I SPOKE WITH A MS. PAMELA DORSEY AT EXTENSION 3732. MS. DORSEY WAS VERY CURT AND INDICATED THAT CHEVROLET MOTOR DIVISION WOULDN'T DO ANYTHING ABOUT THIS PROBLEM. I RESEARCHED THE NHTSA DATA BASE ON THIS VEHICLE AND FOUND 25 COMPLAINTS ON THE SAME SEAT WITH THE SAME SYMPTOMS. SINCE I AM A MEMBER OF THE U.S. ARMED FORCES, I DON'T MAKE THE KIND OF MONEY TO PURCHASE ANOTHER SEAT FOR THIS VEHICLE. NOTWITHSTANDING THE STRUCTURAL INTEGRITY OF THE SEAT FRAME FAILING IN FIVE YEARS AND UNLIKE THE OTHER COMPLAINTS, IT'S A JUST A MATTER OF TIME WHEN MY SEAT DETACHES, WORSE YET, WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705637April 14, 1999
SEATS
THE SEAT FRAME FOR THE LEFT FRONT DRIVERS SIDE SEAT FAILED. THERE WAS ONLY 67,000 MILES ON IT. I DROVE IT FOR A WHILE UNTIL I COULD GET IT FIXED, IF THE OTHERBOLT HAD FAILED THE SET WOULD HAVE TIPPED BACKWARDS WHILE DRIVING, I DON'T BELIEVE I WOULD HAV BEEN ABLE TO CONTROL THE VEHICLE IF THAT HAPPENNED. I HAVE KEPT THE VEHICLE AND IT IS ABOUT NINE MONTHS LATER. TEH REPLACEMENT IS BEGINNING TO FAIL IN THE SAME WAY. THIS SEEMS UNACCEPTABLE. THE DEALER HAS INFORMED ME HTEY HAVE SEEN THIS PROBLEM IN OTHER SUBURBANS, I HAVE HEARD OF THE SAME PROBLEM FROM OTHER OWNERS AND I SEE THE SAME PROBLEM LISTED IN YOUR COMPLAINT SUMMARY. PLEASE MAKE THEM CONRRECT THE PROBLEM. IT IS SIMPLY A POOR DESIGN AND IF BOTH BOLTS FAIL AT THE SAME TIME, IT SEEMS VERY LIKELY SOMEONE WILL GET HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836281March 29, 1999
SEATS:FRONT ASSEMBLY:POWER ADJUST
PE90056, POWER SEAT WAS A LITTLE LOOSE AND CAUSED IT TO CUT THE WIRES. THEN SMALL FIRE UNDER THE SEAT BROKE OUT. AFTER WIRES MELTED FIRE EXTINGUISHED BY ITSELF. DEALER'S SERVICE MANAGER REPORTED PROBLEM AND DIRECTED CONSUMER TO CALL GMC. GMC INDICATED THEY WOULD ACT ACCORDING TO WHAT THE SERVICE MANAGER REPORTED. SERVICE MANGER REPORTED "NOT MUCH OF A FIRE CAUSED BY NORMAL WEAR AND TEAR". SEAT APPEARED TO BE LOOSE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#836165March 26, 1999
SEATS
CONSUMER HEARD NOISES IN THE DRIVER'S SEAT FROM DEC--98 THROUGH MARCH 99 DUE TO A METAL PART BROKING OFF FROM THE SEAT. DEALERSHIIP REPLACED LOWER SEAT FRAME AT CONSUMER'S COST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836077March 24, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
IN AUGUST, 1995 CONSUMER BEGAN TO EXPERIENCE BRAKE FAILURE. VEHICLE WOULD PULL LEFT OR RIGHT, OR IF THERE WAS A HARD STOP IT WOULD RESULT IN EXTENDED STOPPING DISTANCE. DEALERSHIP CANNOT DUPLICATE PROBLEM , AND SUGGESTED THAT CONSUMER TAKE VEHICLE SOME WHERE ELSE. ALSO, CONSUMER OWNED A SUBURBAN 93, AND EXPERIENCED SIMILAR PROBLEM. HOWEVER, DEALERSHIP BOUGHT VEHICLE BACK FROM CONSUMER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#704733March 22, 1999
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKE HISSING NOISE HEARD WHEN PEDAL APPLIED. PEDAL LOW. FLUID LEAKING SMALL AMOUNT. CHEVY SERVICE MISDIAGNOSED PROBLEM. REPLACED MASTER CYLINDER AND INSTALLED NEW SHOES. BRAKES STILL HISSED. A DIFFERENT SERVICE CENTER CORRECTLY IDENTIFIED PROBLEM AS BRAKE BOOSTER AND REPLACED AT COST OF $300. TOTAL AMOUNT SPENT WAS OVER $1,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#704553March 17, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SEATS
THE SEAT IS IMPROPERLY DESIGNED. THE RIVETS BREAK CAUSING THE DRIVER TO FALL BACKWARDS. THIS CAUSES LOSS OF CONTROL OF THE VEHICLE ESPECIALLY AT HIGHWAY SPEEDS . THE SEAT BREAKS EVERY YEAR OR SO. IT STARTS MAKING A POPPING SOUND, RIVETS GETTING LOOSE, THEN FINALLY BREAKS CAUSING THE DRIVER TO FALL BACKWARDS. I HAVE BEEN TOLD BY THE DEALER THAT THIS IS A KNOWN DESIGN PROBLEM AND THAT THERE IS A T.S.B. OUT ON IT WHICH I HAVE NOT SEEN. I AM TOLD THAT THEY DO NOT HAVE A FIX JUST PUT ANOTHER SEAT FRAME IN EACH TIME. THE LAST TIME IT BROKE IT WAS REPAIRED AS A GOODWILL GESTURE. THE DEALER HAS TOLD ME THAT IT WILL NOT BE REPAIRED AGAIN UNDER WARRANTY. THIS IS A DANGEROUS SITUATION WHICH CAUSES A POSSIBLE LOSS OF CONTROL OF THE VEHICLE AS IT IS A SUDDEN FAILURE. IT JUST POPS AND YOU FALL BACKWARDS. THE PROBLEM IS ALSO DESCRIBED AS SEAT POPPING. THE REVITE GET LOOSE AND CAUSE THE SEAT TO START MAKING A POPPING SOUND (WHICH IS HAPPENING TO MINE AGAIN NOW) THEN THEY FINALLY BREAK. A NEW TRUCK SOLD BY GM SHOULD NOT HAVE A SEAT IN WHICH THE SEAT FRAME BREAKS EVERY YEAR OF SO. GM JUST SAYS TOUGH.--------- AS TO THE BRAKE ISSUE I ONLY INCLUDED IT BECAUSE I HA D SO MANY PROBLEMS TRYING TO GET IT REPAIRED. THE BRAKE HOSES COLAPSE CAUSING THE BRAKES TO STAY APPLIED. NUMEROUS VISITS ABOUT BREAKS SQUEAKING/APPLYING WERE TO NO AVAIL. EVEN AFTER THEY WOULD STAY APPLIED IT TOOK SEVERAL VISITS TO GET THEM REPAIRED. WHILE DRIVING ON THE HIGHWAY THEYY APPARENTLY WOULD HEAT UP CAUSING THE PROBLEM TO BE WORSE. TH EBREAKS WOULD GET SO HOT SMOKE WOULD COME OFF THEM AND THE VEHICLE WOULD HARDLY MOVE. THE DEALERS REPLACE ALMOST EVERY BREAK PART BEFORE REPLACING THE HOSES WHICH WERE COLAPSED INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703804February 27, 1999
SEATS
DRIVER SEAT BECAME UNATTACHED TO FRAME. TAKEN TO LOCAL DEALER FOR SERVICE AND CONTACTED AREA SERVICE REPRESENTATIVE TO HAVE MANUFACTURER COVER REPAIR. REFUSED COVERAGE DUE TO MILEAGE, FACT THAT WE WERE NOT ORIGINAL OWNER, AND DID NOT OWN OTHER GM PRODUCTS. SPOKE WITH SUPERVISOR STATING THIS WAS A HUGE SAFETY ISSUE. MANAGER REFUSED COVERAGE ALSO. SEAT REWELDED TO FRAME BY NON-MANUFACTURER REPAIR SHOP (DUE TO HIGH COST OF REPAIR AT DEALER). REPAIR SHOP IDENTIFIED PROBLEM OVER PHONE, STATING HE HAD REPAIRED SAME PROBLEM NUMEROUS TIMES ON SUBURBANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#835279February 26, 1999
SEATS
BUCKET SEAT FRAME IS CRACKING, CAUSING A POTENTIAL SAFETY HAZARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#833465January 13, 1999
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
SEAT BELT WARNING SYSTEM (BUZZER) WORKS INTERMITTENTLY. DEALER NOT AWARE OF THE PROBLEM. PROBLEM STILL EXISTS. NO WARRANTY. PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#833437January 12, 1999
SEATS:MID/REAR ASSEMBLY
CONSUMER WAS TRAVELING APPROIMATELY. 35MPH WHEN SHE BROADSIDED ANOTHER VEHICLE. IN THE IMEDIATE REAR ON THE THIRD SEAT ON THE PASSENGER'S SIDE THERE WERE THREE LARGE SUIT CASES. UPON IMPACT, THE THIRD SEAT COLLAPSED DUE TO A BOLT SHEARING OFF. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#702170January 12, 1999
SEATS
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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