Chevrolet Suburban Complaints (2011)

235 consumer complaints on file.

#10727045June 24, 2015
AIR BAGS
MY 2011 CHEVROLET SUBURBAN 1500 LT (IN EXCELLENT SHAPE) HAS MULTIPLE DRIVERS SIDE DASHBOARD CRACKS AND THESE CRACKS MAY AFFECT AIRBAG DEPLOYMENT BY CUTTING THE AIRBAG IF DEPLOYED POSSIBLY CAUSING AIRBAG FAILURE WHEN NEEDED. ON 6/23/15, ATTEMPTED TO HAVE MANUFACTURER (GM) REPLACE THE DASHBOARD (THRU LOCAL DEALER - BANNER CHEVROLET, NEW ORLEANS). DEALER TOLD ME THAT GM WOULD SHARE THE COST OF REPLACEMENT? MY SHARE WOULD BE APPROXIMATELY $500? WHY WOULD GM SHARE THE COST OF REPLACEMENT, UNLESS THEY ARE AWARE OF A HEREDITARY ENGINEERING DESIGN FLAW CAUSING THE DASHBOARDS TO CRACK ULTIMATELY INTERFERRING WITH THE PROPER DEPLOYMENT AND USE OF THE AIRBAG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725658June 16, 2015
AIR BAGS
NOTICED THE DASHBOARD IS CRACKED AROUND THE PASSENGER SIDE AIRBAG. HAVE CONCERNS THAT MAY CAUSE A SAFETY RISK IF IMPROPERLY DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721819May 27, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
ENGINE WAS IDLING LOW AND HESITATING AT LOW SPEEDS, THEN ENGINE STARTED RUNNING RALLY ROUGH. SERVICE ENGINE LIGHT CAME ON, CHANGED GAS IN VEHICLE, PROBLEM CONTINUED. ENGINE RUNNING REALLY ROUGH AND SERVICE STABILITRACK LIGHT CAME ON. TOOK TRUCK TO DEALERSHIP AND WAS TOLD THE FIRST SPARK PLUG WAS FOULED DUE TO OIL CONTAMINATION AND THAT ENGINE AND FUEL INJECTORS AND THROTTLE BODY NEEDED CLEANING. THIS COST $475 AND WAS NOT COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721821May 27, 2015
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE IDLING LOW, HESITANT AT LOW SPEEDS. CHANGED GAS, NO CHANGE IN HOW THE TRUCK WAS RUNNING. ENGINE LIGHT CAME ON, TOOK TO DEALERSHIP. REPLACED SPARK PLUG THAT WAS MISFIRING DUE TO OIL CONTAMINATION. CLEANED FUEL INJECTORS AND THROTTLE BODY, REPLACED VALVE COVER TO PREVENT THIS FROM OCCURRING A THIRD TIME (HAS HAPPENED TWICE ALREADY AND IN THE LAST NINE MONTHS). TOTAL REPAIR $1173. NOT COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716972May 17, 2015
AIR BAGS
MY 2011 CHEVY SUBURBAN HAS TWO CRACKS ON THE DASH, BOTH CONNECTING TO THE AIRBAG. I HAVE CONCERNS OF THIS WEAKENING THE DASH WHICH COULD CAUSE SUDDEN DEPLOYMENT OF THE AIRBAG. I ALSO HAVE CONCERNS THAT IN THE EVENT OF DEPLOYMENT,, PIECES OF BROKEN PLASTIC COULD CAUSE INJURY, AS DID IN AN ACCIDENT OF ANOTHER VEHICLE. MY VEHICLE HAS BEEN GARAGED FOR A YEAR WHEN NOT USED. IT WAS PREVIOUSLY OWNED BEFORE THAT. THIS IS MY SIXTH SUBURBAN. THE KIND OF MONEY WE PAY FOR THESE, EVEN PREOWNED, SHOULD COVER BETTER THAN THE PLASTIC DASH THAT'S FALLING APART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716690May 15, 2015
SEAT BELTS
THE SEATBELT FELLED TO UNLEASH. I HAD TO PUSH THE SEATBELT IN AND PUSH THE SEATBELT RELEASE TO GET THE BELT TO RELEASE. WHEN IT WAS TIME TO BUCKLE UP AGAIN, THE BELT WOUND NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715952May 12, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT NONE OF THE INSTRUMENT PANEL INDICATORS WERE WORKING AND THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,289.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700760March 20, 2015
STRUCTURE
I HAVE A LARGE CRACK IN THE DASHBOARD OVER TOP OF THE INSTRUMENT CLUSTER. I DON'T KNOW HOW OR WHEN IT OCCURRED. I FIRST NOTICED IT IN THE BEGINNING OF OCTOBER, 2014. BECAUSE OF ITS LOCATION IT IS NOT EASILY VISIBLE AND IT'S POSSIBLE IT MAY HAVE BEEN THERE FOR SOME TIME. I FOUND THIS IS A COMMON PROBLEM WITH GM PRODUCTS AND GM REFUSES TO ADDRESS THE ISSUE. I WENT TO MY LOCAL DEALER ABOUT IT AND THEY TOLD ME IT'S NOT COVERED UNDER THE EXTENDED WARRANTY I PURCHASED. I FEEL THIS IS A SAFETY ISSUE DUE TO THE POTENTIAL FURTHER DETERIORATION WHILE OPERATING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695431March 19, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. UPON STARTING THE VEHICLE, THE DASHBOARD STARTED TO SHAKE INDEPENDENTLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THERE WERE TWO CRACKS OF SIGNIFICANT SIZE ON THE BOTTOM PART OF THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689705February 20, 2015
STRUCTURE, AIR BAGS
THERE ARE TWO CRACKS IN THE DASHBOARD, ONE OVER THE DRIVER CONSOLE AND ONE ON THE TOP LEFT OF PASSENGER AIRBAG....NOTHING HAS OCCURRED TO CAUSE THESE CRACKS, BUT I AM AFRAID IF AIRBAG IS DEPLOYED, THE DASH WILL BREAK UP AND HURT US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679300January 27, 2015
SEATS
THE SECOND ROAD BENCH, I WAS PUT IT DOWN TO LOCK THE SEAT AND I HEAR A BIG CRACK AND THE ALL SIDE OF VINYL BROKE IN HALF. THE PASSENGER SEAT THE BACK PART FALL. ATT. GM RETIRED EMPLOYER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662541December 6, 2014
STRUCTURE, AIR BAGS
THE VEHICLE DASHBOARD HAS DEVELOPED MAJOR CRACKS IN TWO PLACES. ONE CRACK IS ADJACENT TO THE PASSENGER SIDE AIR BAG. THE OTHER CRACK IS ABOVE THE STEERING COLUMN. I AM CONCERNED THAT THE ENTIRE DASHBOARD WILL BECOME SHRAPNEL IF THE AIRBAG SYSTEM WAS TO DEPLOY. ADDITIONALLY, THE ENTIRE DASHBOARD "FLAPS" WHEN THE VEHICLE IS MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659969November 21, 2014
STRUCTURE, AIR BAGS
DASHBOARD CRACKED ABOVE INSTRUMENT PANEL AND AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652169November 3, 2014
AIR BAGS, STRUCTURE
NOTICED DASHBOARD CRACK AT LEFT HAND SIDE OF PASSENGER AIR BAG COMPARTMENT AND ABOVE INSTRUMENT CLUSTER ON DRIVER'S SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651479October 30, 2014
AIR BAGS, STRUCTURE
MY 2011 CHEVY SUBURBAN HAS TWO CRACKS ON THE DASH, BOTH CONNECTING TO THE AIRBAG. I HAVE CONCERNS OF THIS WEAKENING THE DASH WHICH COULD CAUSE SUDDEN DEPLOYMENT OF THE AIRBAG. I ALSO HAVE CONCERNS THAT IN THE EVENT OF DEPLOYMENT,, PIECES OF BROKEN PLASTIC COULD CAUSE INJURY, AS DID IN AN ACCIDENT OF ANOTHER VEHICLE. MY VEHICLE HAS BEEN GARAGED FOR A YEAR WHEN NOT USED. IT WAS PREVIOUSLY OWNED BEFORE THAT. THIS IS MY SIXTH SUBURBAN. THE KIND OF MONEY WE PAY FOR THESE, EVEN PREOWNED, SHOULD COVER BETTER THAN THE PLASTIC DASH THAT'S FALLING APART. THE WARRANTY HAD JUST EXPIRED ABOUT 4 MONTHS BEFORE I BOUGHT IT. IT WAS STILL UNDER THE 36000 MILES WHEN THE FIRST CRACK WAS NOTICED BUT TIME HAD EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641868October 6, 2014
STRUCTURE
WE OWN A 2011 CHEVY SUBURBAN AND ONE DAY NOTICED TWO CRACKS ON OUR DASHBOARD. ONE CRACK LEADS STRAIGHT INTO THE PASSENGER AIR BAG AND THE OTHER CRACK IS OVER THE DASH CONSOLE ON THE DRIVER SIDE. BECAUSE OUR SUBURBAN IS OUT OF THE 36K MILE WARRANTY WE WERE REFERRED TO GM. WE CALLED GM AND WERE TOLD THAT WE WOULD HAVE TO PAY $450.00 OUT OF OUR POCKET TO GET IT FIXED. WE ARE VERY CONCERNED THAT EITHER 1) THE AIR BAG MAY NOT DEPLOY IN CASE OF AN ACCIDENT OR 2) THAT IT WILL DEPLOY ON ITS OWN WHILE WE ARE DRIVING. WE ARE VERY DISAPPOINTED THAT GM IS NOT WILLING TO STAND BEHIND THEIR PRODUCT AND REPLACE AT NO COST AS THIS IS CLEARLY EITHER A MANUFACTURER DEFECT OR A POOR QUALITY PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616980July 28, 2014
VEHICLE SPEED CONTROL, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON THE HIGHWAY I WAS USING THE CRUISE CONTROL AND THE CAR BEGAN TO INCREASE IN SPEED WITHOUT MY CONTROL. IT WENT FROM 65 TO 90 IN A FEW SECONDS AND I HAD TO SLAM ON THE BREAKS TO GET IT TO STOP. THIS HAS HAPPENED SEVERAL TIMES. ALSO WE CAN NEVER LET THE GAS GET LOWER THEN A QUARTER OF A TANK OR THE CAR JUST SHUTS DOWN LIKE ITS EMPTY. SOMETIMES THE ENGINE WILL JUST REV UP FOR NO REASON AND OTHER TIMES IT DOESN'T ACCELERATE PROPERLY. YOU CAN PUSH THE GAS AND IT FEELS LIKE THE SPEED IS DELAYED BUT THEN WILL CATCH UP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615532July 23, 2014
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
THE ACCELERATOR HESITATES WHEN PRESSED. THE CAR DOES NOT MOVE AND WILL THEN ACCELERATE RAPIDLY WHEN AT A STOP AND TRYING TO ACCELERATE THROUGH INTERSECTIONS. DEALER COULD NOT DUPLICATE FOR REPAIRS. RECURRING ISSUE. ALSO HAS A POPPING OR CLUNKING NOISE IN BACK PASSENGER SIDE. DEALER HAS DUPLICATED BUT NOT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610416July 21, 2014
VEHICLE SPEED CONTROL, SEATS, VISIBILITY, ENGINE, STRUCTURE
2011 CHEVROLET SUBURBAN 1500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO SERIOUS STRUCTURAL AND SAFETY ISSUES CONCERNING THE VEHICLE. *SMD THE CONSUMER STATED WATER WAS LEAKING INSIDE THE VEHICLE. ACCORDING TO THE INVOICE, THE DEALER FOUND THE WATER LEAK COMING FROM THE BODY SEAM BELOW THE DASH ALONG THE FIREWALL. THE PASSENGER AND DRIVER FRONT SEATS MADE A CHATTERING NOISE. THE DEALER GREASED THE TRACKS. THE ENGINE WAS NOT RUNNING CORRECTLY. THE DEALER REPLACED THE THROTTLE POSITION SENSOR. ALSO, THE FRONT WINDSHIELD WIPERS WERE INOPERATIVE, AS WELL AS THE REAR WINDSHIELD WIPER. THE DEALER FOUND NO POWER OPEN CIRCUIT AT THE CONNECTOR AND ALLEGEDLY REPAIRED THE WIRING TO THE WIPER HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593986May 25, 2014
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE
DASH CRACK AT PASSENGER AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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