Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11243019August 10, 2019
POWER TRAIN
TRANSMISSION WAS SHIFTING 'ROUGHLY' BOTH IN ACCELERATING AND DECELERATING CONDITIONS. SO ROUGH THAT MOVEMENT WITHIN THE VEHICLE WAS EXPERIENCED BY DRIVER AND PASSENGERS. WHEN THE VEHICLE WAS UNDERGOING BRAKING AND DECELERATING CONDITIONS THE VEHICLE WOULD ALSO MAKE NOISE AS SHIFTS OCCURRED IN THE TRANSMISSION (LOUD BANGING OR KNOCKING SOUNDS WERE HEARD). THE VEHICLE WAS MAINTAINED ACCORDING TO MANUFACTURERS RECOMMENDATION. EVENTUALLY THE TRANSMISSION EXPERIENCED MORE UNSAFE CONDITIONS WHEN GEARS WOULD NOT ENGAGE DURING ACCELERATION. THE VEHICLE WOULD ROLL BACKWARDS ON INCLINED SURFACES FOR SEVERAL INCHES TO SEVERAL FEET BEFORE TRANSMISSION ENGAGEMENT. IF TRAFFIC WAS BEHIND ON ANY INCLINE THE DRIVER WOULD HAVE TO USE BRAKE TO PREVENT ROLLING BACKWARD AND MAKING IMPACT WITH VEHICLE BEHIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242921August 9, 2019
UNKNOWN OR OTHER
I DON'T HAVE A COMPLAINT ABOUT MY SUBURBAN, IT'S A GREAT VEHICLE. MY COMPLAINT IS AFTER SEEING SO MANY NEWS ARTICLES ABOUT BABIES BEING LEFT IN CARS AND DYING OF HEAT I BELIEVE THE NHTSA NEEDS TO REQUIRE ALL NEW CAR SEATS MUST BE BLUE TOOTH CAPABLE AND A PRESSURE SWITCH IN THE CAR SEAT.....AND IF THE CAR IS CUT OFF FOR MORE THAN 1 MINUTE, BUT THE SEAT STILL HAS A BABY IN IT, THEN THE CAR SHOULD START FLASHING LIGHTS AND HONKING (JUST LIKE WHEN KEYS ARE LEFT IN THE CAR). THE ONLY WAY CAR SEAT AND VEHICLE MANUFACTURERS ARE GOING TO DO THIS IS IF THE NHTSA REQUIRES IT-JUST LIKE BACKUP CAMERAS KEEP KIDS FROM GETTING RUN OVER ACCIDENTALLY THIS REQUIREMENT WOULD KEEP FORGETFUL PARENTS FROM CAUSING ACCIDENTAL DEATHS AND SAVE LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242633August 8, 2019
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT NOTICED WATER LEAKING DOWN FROM THE ROOF INSIDE THE VEHICLE EACH TIME THE VEHICLE WENT THROUGH A CAR WASH OR WHEN IT RAINED. THE VEHICLE WAS TAKEN TO CONKLIN CHEVROLET SALINA (2700 S 9TH ST, SALINA, KS 67401, (785) 201-3517) WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE ROOF NEEDED TO BE REMOVED TO FIND THE ORIGIN OF THE LEAK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5410228962. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242284August 7, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
LOSS OF GPS, ONSTAR, XM AND COMPASS FUNCTION. WATER HAS LEAKED INTO THE ROOF MOUNTED SHARK-FIN ANTENNA. VEHICLE HAS LOST COMPASS, GPS, ONSTAR AND XM CAPABILITIES. DEALER RECOMMENDS REPLACING ROOF MOUNTED ANTENNA. DESPITE THIS BEING A KNOWN PROBLEM ACKNOWLEDGED BY CHEVROLET IN SB-10058785-9942 THIS VIN WAS NOT INCLUDED AND CUSTOMER WILL BE CHARGED OUT OF POCKET FOR ANTENNA REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242158August 6, 2019
SUSPENSION
I BROUGHT MY 2015 SUBURBAN LTZ (63,000) INTO THE DEALERSHIP TODAY FOR A HORRIBLE BANGING IN THE FRONT PASSENGER'S SIDE AND WAS HAVING A HARD TIME CONTROLLING THE VEHICLE WHEN I HIT A BUMP OR POT HOLES. AT FIRST THE CUSTOMER SERVICE REP TOLD US THEY COULD NOT REPLICATE THE ISSUE AND AFTER SOME FIRM CONVINCING, THE TECH CAME BACK AND SAID THAT THE SHOCKS WERE INDEED LEAKING IN THE FRONT. WHILE I HAVE AN EXTENDED WARRANTY GOOD FOR 72 MONTHS OR UP TO 75K MILES AND THE PART IS LISTED AS STRUTS UNDER HE GM CODE, THE COST IS NOT GOING TO BE COVERED AND WE ARE GOING TO HAVE TO PAY NEARLY $1800 TO REPAIR. WE REALLY HAVE NO CHOICE BUT TO REPAIR GIVEN THE NOISE IS NOT ONLY LOUD WHEN THE CAR HITS A BUMP BUT ALSO THE PERFORMANCE AND HANDLING HAS NOT BEEN GREAT SINCE THE NOISE STARTED. AFTER RESEARCHING IT IS VERY APPARENT THAT THIS IS A KNOWN ISSUE WITH GM! WHY ISN'T THE NHTSA LOOKING INTO THIS? GM KNOWS THIS IS AN ISSUE AND ISN'T DOING ANYTHING ABOUT IT. DOES IT TAKE A TRAGIC ACCIDENT TO GET ACTION ON THIS ISSUE. PLEASE HELP CONSUMERS TO MAKE THIS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241836August 5, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT A LOW SPEED, THE CONTACT EXPERIENCED COMPLETE BRAKE FAILURE WITH HER VEHICLE WITHOUT WARNING. THE CONTACT WAS FORCED TO APPLY THE EMERGENCY BRAKE TO AVOID A CRASH. THE FAILURE ALSO OCCURRED WHEN THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE. THE CONTACT DROVE TO SUTTON CHEVROLET (211 CHAPMAN RD, BYRON, GA 31008, (478) 956-5000) AND WAS INFORMED OF A SERVICE BULLETIN ON THE VEHICLE REGARDING A FAULTY BRAKE VACUUM PUMP. THE CONTACT WAS INFORMED THAT THE PUMP FAILED IN HER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CALL HER BACK TO LET HER KNOW IF THEY WOULD COVER THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241410August 3, 2019
STRUCTURE:BODY
VEHICLE HAS 49,000 AND IS GARAGED AND I HAVE HAD TO HAVE THE HOOD, ROOF AND COMPLETE DRIVERS SIDE REPAINTED DUE TO CLEAR COAT/PAINT FAILURE. HAVE SPENT AT LEAST $2500 OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240931July 31, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH FORCE TO STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO LEE JOHNSON CHEVROLET (11845 NE 85TH ST, KIRKLAND, WA 98033, 425-827-0521) WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY A DIAGNOSTIC FEE BEFORE ANY REPAIRS WERE MADE TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234095July 23, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VEHICLE LOSES BRAKING CAPABILITY AT LOW SPEEDS, SOMETIMES VOLTAGE ISSUES CAUSE STABILITY CONTROL ERROR, AND EVEN COMPLETE LOSS OF ENGINE POWER AND VEHICLE CONTROL (ENGINE SHUTOFF). THIS HAS BEEN RECURRING APPROXIMATELY ONCE PER DAY FOR TWO WEEKS, GENERALLY AT VERY LOW SPEEDS AND TURNING INTO A PARKING SPOT. TYPICALLY, ABS ENGAGE AND POWER BRAKE ASSIST IS LOST, WHICH REQUIRES MORE MORE EFFORT TO STOP THE VEHICLE. CAN ALSO HAPPEN IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233811July 22, 2019
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
MY CONDENSER WENT OUT AT 96K. I CONTACTED GM AND THEY STATED THAT THEY HAD A RECALL ON THE CONDENSER. TOOK THE VEHICLE IN TO A GM/CHEVROLET DEALERSHIP AND THEY BEGAN TO INFORM ME THAT THE RECALL ONLY IS FOR VEHICLES LESS THAN 60K. THEY STATED THAT GM KNOWS THERE IS A PROBLEM BUT DUE TO MILEAGE MY VEHICLE IS NOT COVERED. DUE TO LIVING IN THE SOUTH I CAN NOT AFFORD TO HAVE A CAR AND NOT HAVE AIR. SO WE FIXED THE CONDENSER OUT OF POCKET. 1ST-THE CONDENSER PART WAS ON A NATIONAL BACK ORDER AND THEY STATED THAT IT COULD TAKE UP TO A MONTH TO RECEIVE THE PART. ALERT THAT THERE IS A PROBLEM WITH THE MANUFACTORY MAKING CONDENSERS FOR GM CARS. 2ND-THE PART WAS $200-300, ALTHOUGH THE SERVICE WAS $1100. 3RD-6 MONTHS AFTER THE REPLACEMENT OF THE CONDENSER AND ALL WORKING FINE, PAYING OUT OF POCKET. THE TRANSMISSION GOES OUT AND THE CONNECTION IS ASSOCIATED WITH THE REPLACEMENT OF THE CONDENSER. GM IS AWARE OF THIS ISSUE BUT ONLY WANTS TO ASSIST WITH PEOPLE WHO MILEAGE IS LESS THAN 60K. THERE IS OBVIOUSLY A SERIOUS PROBLEM AND GM HAS NOT TAKEN OWNERSHIP! TOTAL COST IN 2YRS FOR REPAIRING AND FIXING 1PART THAT LEAD TO 3PARTS $4.5K.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11233188July 18, 2019
UNKNOWN OR OTHER
SUV LOSES ALL POWER WHILE DRIVING, THE CAR HAS BEEN DIAGNOSED AND NO PROBLEMS HAVE BEEN FOUND. THIS HAPPENS QUITE FREQUENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232434July 16, 2019
SERVICE BRAKES
CHEVY IS AWARE OF THIS ISSUE. THE BRAKE VACUUM PUMP NEEDS TO BE MOVED ONTO A BROADER RECALL AND NOT JUST UNDER A "SPECIAL COVERAGE" THIS PAST WEEKEND AT GAS PUMP OUR BREAK PEDAL AND THE ABILITY OF THE CAR TO STOP ALMOST CAUSED A MAJOR TRAGIC ACCIDENT. FORTUNATELY LAST MINUTE THE TRUCK STOPPED AFTER I PUT BOTH FEET ON THE PEDAL AND PUSHED AS HARD AS I COULD. THIS ISSUE LEFT UNRESOLVED WILL GET SOMEONE KILLED. THESE VACUUM PUMPS NEED TO REPLACED AND CHEVY NEEDS TO STAND BEHIND THE ISSUE.THE PEOPLE THAT DON'T HAVE 600 BUCKS TO REPLACE THESE PUMPS ARE DRIVING AROUND WITH A LOADED WEAPON ON THE STREETS IF THEY ARE OUTSIDE THE PARAMETERS OF THEIR BULLETIN. I KNOW CHEVY WILL DO THE RIGHT THING AND RECALL AND FIX THIS BRAKE PROBLEM. THIS WAS AT SLOW SPEEDS IN A GAS STATION BACKING TO GET CLOSER TO THE GAS PUMP. THERE WAS NO ACCIDENT, NO REPORT FILED, OR POLICE CALLED BUT THIS COULD HAVE ENDED POORLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232157July 15, 2019
SERVICE BRAKES
THE BRAKES SEEM TO LOOSE POWER. IT APPEARS THAT THE VEHICLE IS LOOSING VACUUM AND THE OPERATOR LOOSES POWER BRAKES. I ALMOST REAR ENDED A CAR DURING A TRAFFIC BACKUP ON THE INTERSTATE BECAUSE OF THE LOOSE OF POWER BRAKING EFFICIENCY. THE VACUUM PUMP IS NOT MAKING THE APPROPRIATE AMOUNT OF VACUUM TO HAVE POWER BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231406July 12, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE THE CONTACT'S WIFE WAS DRIVING 50 MPH, SHE HEARD AN ABNORMAL SOUND. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT ABLE TO BE DRIVEN. UPON INSPECTING THE VEHICLE, THE CONTACT STATED THAT THE FRONT BRAKE CALIPER WAS MISSING A BOLT. THE CONTACT CALLED HERTRICH CHEVROLET BUICK GMC (LOCATED AT 7677 OCEAN GATEWAY, EASTON, MD 21601, (410) 200-9757) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 74,247.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229633July 5, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
28 JUNE TOOK TRUCK IN FOR ROUTINE OIL CHANGE AND HAVE CABIN FILTER REPLACED @ 84K. LESS THAN 24HRS LATER STARTED DRIVING ON HWY AND SMELLING STRONG ODOR OF GAS COMING IN THROUGH MY VENTS THOUGHT MAYBE ITS EXHAUST FROM ANOTHER VEHICLE. AFTER PARKING THE TRUCK FOR A FEW DAYS I GOT BACK IN MY TRUCK LATE 3 JULY AND SMELLED A STRONG ODOR OF GASOLINE IN THE TRUCK AND ALONG THE OUTSIDE. 4 JULY MY HUSBAND LOOKED UNDER VEHICLE AND TOOK A PICTURE. THE SMELL OF GAS WAS NOT OCCURRING PRIOR TO VEHICLE BEING SERVICED AND AS I KEEP READING ONLINE SEVERAL OTHER COMPLAINTS HAVE BEEN FILED FOR THIS EXACT THING. THIS IS AN EXTREME DANGER ESPECIALLY SINCE I HAVE 4 CHILDREN AND THIS IS OUR DAILY VEHICLE. THIS VEHICLE COULD EASILY CATCH ON FIRE OR CAUSE DEATH DUE TO INHALATION. THERE SHOULD BE A RECALL OR SAFETY ADVISORY ISSUED FOR BOTH THE 2015 SUBURBAN AND 2015 TAHOE AS THIS IS A KNOWN ISSUE . CHEVROLET CORPORAT HAS BEEN NOTIFIED CASE NUMBER [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228368June 29, 2019
SERVICE BRAKES
VEHICLE BRAKE PEDAL BECOMES HARD TO PRESS AND WILL NOT STOP VEHICLE ADEQUATELY AT LOW SPEEDS (<15 MPH)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223017June 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
1) INTERMITTENTLY WHEN TURNING VEHICLE AT SLOW SPEEDS, THERE IS SUDDEN LOSS OF STEERING AND ELECTRIC POWER STEERING VIOLENTLY BOUNCING THE WHEEL BACK TO NEUTRAL POSITION WHEN ATTEMPTING TO STEER LEFT OR RIGHT. THERE IS ALSO SUDDEN LOSS OF ELECTRICITY, ENGINE TURNS OFF, REQUIRING TO SHIFT TO PARK AND RESTART ENGINE. THIS ISSUE USUALLY OCCURS AFTER RAIN OR AFTER CAR WASH (WATER ENTERING SHARK FIN ANTENNA) 2) INTERMITTENT COMPLETE POWER LOSS THROUGHOUT THE VEHICLE (OCCURS ESPECIALLY AFTER RAIN - WHEN SHARK FIN ANTENNA GETS FILLED WITH WATER) AND FEELS LIKE BATTERY IS SUDDENLY COMPLETELY DEAD. SOMETIMES IT CAN NOT BE JUMP STARTED IMMEDIATELY, AND AFTER MORE THAN AN HOUR, IT MAY BE JUMP STARTED. 3) WATER LEAKING INTO THE FRONT LEFT CORNER OF ROOF (DRIVER SIDE) AFTER RAIN - AGAIN DUE TO SHARK FIN ANTERNNA LEAK. THERE ARE MANY OWNERS OF CHEVY SUBURBAN/TAHOE, SILVERADO, GM TRUCK REPORTING EXACTLY SAME PROBLEMS ALL OVER INTERNET AND ON YOUTUBE. THIS PROBLEM STILL EXISTS AFTER THE RECENT 09/07/2018 RECALL 18V586000 FIX. THIS RECALL DID NOT HELP SOLVE THIS PROBLEM. IN MANY YOUTUBE VIDEOS PEOPLE REPORT HAVING FIXED THIS ISSUE BY REPLACING BATTERY POSITIVE AND GROUND CABLES, AS WELL AS BY REMOVING THE SOUND DAMPENING MATERIAL TRAPPED UNDER G218 GROUND ON THE DRIVER SIDE OF DASH (PEOPLE HAVE MENTIONED ABOUT INCREASED RESISTANCE ACROSS G218 GROUND). EXAMPLE VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=CWAMOPHNXG8
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221423June 20, 2019
SERVICE BRAKES
BRAKES DO NOT WORK CORRECTLY AT ANY LOW SPEEDS. WAS DIAGNOSED BY A CERTIFIED MECHANIC AS A BRAKE BOOSTER PUMP. THE CAR IS COMPLETELY UNSAFE AND UNDRIVEABLE UNTIL I GET IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220035June 14, 2019
SERVICE BRAKES, STEERING, ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT TOOK THE VEHICLE TO SMICKLAS CHEVROLET (LOCATED AT 8900 NORTHWEST EXPY, OKLAHOMA CITY, OK 73162, (405) 943-5721) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V586000 (STEERING). THE DEALER INFORMED THE CONTACT THAT THE STEERING GEARS NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT RECEIVED A NOTICE FOR AN UNKNOWN RECALL REGARDING THE BRAKES. THE BRAKES WERE REPAIRED, BUT THE CONTACT WAS INFORMED THAT THE ENGINE VACUUM PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 84,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218827June 9, 2019
SERVICE BRAKES
WHEN BACKING UP OR DRIVING FORWARD SLOWLY THE BRAKE PEDDLE GETS REALLY HARD AND VEHICLE IS VERY DIFFICULT TO STOP. ALMOST WAS NOT ABLE TO STOP. I WAS IN A PARKING LOT, USED MY EMERGENCY BRAKE TO STOP AS WELL AS PUTTING THE CAR INTO NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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