Chevrolet Suburban Complaints (2011)

235 consumer complaints on file.

#10820813January 18, 2016
UNKNOWN OR OTHER
THE DASHBOARD ABOVE STEERING COLUMN HAS A CRACK ALMOST TO THE WINDSHIELD. GM HAS BEEN NOTIFIED OF THIS ISSUE AND WANTS HUNDREDS OF DOLLARS TO REPAIR. IT IS A KNOWN MANUFACTURER FAULTY PART THAT THEY ARE NOT WILLING TO RECALL. MOST OF WHICH ARE CRACKED BY THE AIRBAGS. I FEEL LIKE THIS IS A HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820676January 17, 2016
UNKNOWN OR OTHER
DASHBOARD IS CRACKED IN THREE PLACES, INCLUDING TWO CRACKS AROUND THE PASSENGER AIRBAG. THIS IS A COMMON OCCURRENCE IN GM TRUCKS/SUVS AND NEEDS TO BE ADDRESSED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819934January 13, 2016
STRUCTURE:BODY, STEERING
TL* THE CONTACT OWNS A 2011 CHEVROLET SURBUBAN. THE CONTACT STATED THAT THE FRONT SECTION OF THE DASHBOARD CRACKED IN SIX PLACES. ALSO, WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL SHOOK. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819734January 12, 2016
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD CRACKING AT PASSENGER SIDE AIRBAG AND DRIVER SIDE ABOVE SPEEDOMETER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818654January 7, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
MY BREAK LIGHTS WONT WORK , DEALER STATES ITS COMPUTER . I HAD THE TRUCK 3 YEARS. I HAD NO IDEA I HAD NO BREAK LIGHTS TILL I TOOK THE TRUCK FOR INSPECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818798January 7, 2016
UNKNOWN OR OTHER
DASHBOARD IS CRACKED AND THE PASSENGER SIDE AIRBAG AND IS LOOSE AND SHAKES THE ENTIRE WIDTH OF THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818421January 6, 2016
UNKNOWN OR OTHER
THE DASH IS CRACKING BY THE AIRBAG. THE SAME EXACT THING HAPPENED WITH MY 2006 TAHOE. THERE IS A FACEBOOK PAGE WITH OVER 3000 PEOPLE WITH THE SAME ISSUE - IN ADDITION TO A NEWS SEGMENT THAT WAS RECENTLY COVERED. IT IS A MAJOR ISSUE THAT GM IS NOT TAKING RESPONSIBILITY. THE FACEBOOK PAGE IS "07-13 GM CRACKED DASH SAFETY HAZARD FOR ALL TRUCKS"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818331January 6, 2016
STRUCTURE:BODY
DASHBOARD CRACKED WHILE PARKED AND THESE CRACKS HAVE SPREAD TO BECOME VERY LARGE OVER SHORT PERIOD OF TIME. LARGE CRACK IS ABOVE INSTRUMENT PANEL AND ANOTHER IS NEAR PASSENGER AIRBAG. THE DASHBOARD IS UNSTABLE BETWEEN THESE TWO POINTS AND THIS COULD BE POTENTIAL SAFETY HAZARD AS DASH COULD CRACK OR SPLINTER IF AIRBAG DEPLOYED CAUSING INJURY TO THE PASSENGERS. DASHBOARD HAS BEEN PROTECTED IN GARAGE OR WITH SUN DEFLECTOR DURING OWNERSHIP SO DASHBOARD CRACKS WOULD BE DEFECT VS. ELEMENT RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818042January 5, 2016
UNKNOWN OR OTHER
CRACKED DASHBOARD OVER PASSENGER-SIDE FRONT AIRBAG. CRACKED DASHBOARD OVER INSTRUMENT CLUSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817040December 30, 2015
AIR BAGS, STRUCTURE
VEHICLE DEVELOPED TWO CRACKS ON THE TOP OF THE DASHBOARD ASSEMBLY. ONE CRACK IS LOCATED ON THE PASSENGER SIDE OF THE VEHICLE, RUNNING FROM THE FORWARD-LEFT CORNER OF THE PASSENGER SIDE AIRBAG TO THE DEFROSTER VENT. THE OTHER CRACK IS ON THE DRIVER SIDE, INBOARD AND SLIGHTLY FORWARD OF THE INSTRUMENT PANEL "HUMP." CRACKS DISCOVERED WHILE VEHICLE WAS STATIONARY. I UNDERSTAND THIS TO BE COMMON, KNOWN MANUFACTURER DEFECT FOR THIS VEHICLE AND RELATED GENERAL MOTORS VEHICLES (E.G., GMC YUKON, YUKON XL, AVALANCHE, TAHOE, ETC.). THIS IS A SAFETY ISSUE DUE TO THE LOCATION OF THE CRACKS POTENTIALLY AFFECTING PASSENGER SIDE AIRBAG DEPLOYMENT, CREATING A DANGEROUS SHARDS OF FLYING PLASTIC IN THE EVENT OF A PASSENGER SIDE AIRBAG DEPLOYMENT, THE POTENTIAL NEGATIVE IMPACT ON THE STRUCTURAL INTEGRITY OF THE DASHBOARD AND SUBSEQUENT NON-COMPLIANT PERFORMANCE DURING A COLLISION, AND POTENTIAL DUST AND WATER INTRUSION INTO THE INTERIOR OF THE DASHBOARD THROUGH THE CRACKS WHICH WOULD AFFECT THE VARIOUS ELECTRONIC COMPONENTS LOCATED IN THE DASHBOARD INTERIOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810520December 15, 2015
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD CRACKING POTENTIALLY AFFECTING THE USE OF THE AIRBAG AND THE ELECTRICAL COMPONENTS UNDER THE DASHBOARD ON THE DRIVERS SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807598November 30, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE INSTRUMENT PANEL AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 156,304. UPDATED 02/05/16*LJ; UPDATED 04/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806237November 23, 2015
STRUCTURE:BODY
THE DASH ABOVE THE INSTRUMENT PANEL IS CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10784992October 21, 2015
VISIBILITY/WIPER
WINDSHIELD WIPER HOSES (FRONT & REAR) SELF DISCONNECTED AND I PLACED THEM BACK ON SEVERAL TIMES. THE LAST TIME I PUT THEM BACK IN PLACE, THE HOSE BROKE OFF WHEN I ATTEMPTED TO PLACE BACK ON THE LAST TIME AS THE PLASTIC CONNECTOR HAD BECOME BRITTLE. NO I CANNOT CLEAN MY BACK WINDOW AND SOMETIMES UNABLE TO CLEAN THE FRONT WINDSHIELD MAKING IT HARD TO SEE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780172October 6, 2015
STRUCTURE:BODY
VERY CONCERNED THAT THE CRACKS ON THE DASHBOARD STARTED AROUND THE PASSENGER AIRBAG AND NOW HAVE SPREAD ALL THE WAY ACROSS TO THE DIAL AREA. FROM WHAT I HAVE READ IT SEEMS THIS IS A HAPPENING TO A LOT OF THE GM/CHEVY VEHICLES AND IS A PROBLEM GM SHOULD REALLY ISSUE A RECALL TO FIX. ARE THEY WAITING FOR SOMEONE TO DIE WHEN A AIRBAG DEPLOYS AND THE SHARP PLASTIC THE CRACKS ARE MAKING IMMEDIATELY DEFLATES THE AIRBAG AND IT IS USELESS? STEP-UP GM AND ISSUE THE RECALL AND FIX THE PROBLEM BEFORE IT IS TOO LATE AND SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10773831September 23, 2015
UNKNOWN OR OTHER
GOT IN MY SUV THIS MORNING TO LEAVE FOR WORK AND NOTICED A HUGE CRACK MIDDLE WAY OF THE DASH COMING UP TO THE TOP HUMP WHERE CONTROLS ARE LOCATED. AS I HAVE RESEARCHED I SEE THERE ARE MANY COMPLAINTS REGARDING THIS ISSUE. WHEN PAYING OVER $30,000.00 FOR A VEHICLE, YOU SHOULD NOT HAVE TO BE REPORTING CRACKS ON YOUR DASH. I FEEL THIS MAY CAUSE AN ISSUE WITH AIRBAGS GOING OFF AS THEY SHOULD IF EVER IN AN ACCIDENT. THIS SHOULD MOST DEFINITELY BE REPAIRED BY GM ASAP. IF THERE ARE THIS MANY ISSUES WITH ALL GM MAKES THEN THERE IS OBVIOUSLY A PROBLEM THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762712September 9, 2015
STRUCTURE:BODY, AIR BAGS, UNKNOWN OR OTHER
IN SEPTEMBER 2014, I NOTICED MY DASH ABOVE THE INSTRUMENT CLUSTER CRACKING. I PURCHASED THIS CAR AS A GM CERTIFIED USED CAR WITH ORIGINAL FACTORY WARRANTEE IN APRIL 2013 WITH 60081 MILES ON IT. IN LESS THAN 5 MONTHS OF OWNERSHIP IT DEVELOPED THIS CRACK WHILE STILL UNDER FACTORY WARRANTEE. I TOOK IT TO MY LOCAL DEALER WITH ALL MY PAPERWORK AND THEY SAID IT WAS NOT COVERED, NOR WOULD THEY REPLACE IT. THIS CRACK HAS DEVELOPED DUE TO NO FAULT OF MY OWN FROM NEGLECT, EXCESS WEAR AND TEAR, EXCESS SUNLIGHT OR ANYTHING OTHER THAN MANUFACTURE FLAW. THIS CRACK HAS CONTINUED TO SPREAD AND DUE TO THE THIN AND SHARP NATURE OF THE PLASTIC, IF I WERE TO GET INTO AN ACCIDENT, THIS WOULD SPLINTER AND ACT LIKE SHRAPNEL WITHIN THE CABIN. MY FAMILY'S LIFE IS DANGER DUE TO THIS FACT AND GM REFUSES TO ACKNOWLEDGE THIS IS AN ISSUE. PLEASE LOOK INTO THIS AS I KNOW MANY OTHERS HAVE THE SAME ISSUE WITH EVEN 2015 MODELS. I AM ASKING FOR THE SAFETY OF MY FAMILY AND YOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750069August 20, 2015
AIR BAGS
THE DASH ON MY SUBURBAN HAS CRACKED AT THE AIRBAG COMPARTMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744498July 28, 2015
AIR BAGS, UNKNOWN OR OTHER
I BOUGHT A GM CERTIFIED SUBURBAN AND LESS THAN TWO WEEKS LATER THE DASHBOARD CRACKED BEHIND THE AIRBAG. I CALLED THE DEALER AND GM AND ALERTED THEM TO THE PROBLEM AND TOLD THEM I FELT UNSAFE DRIVING THE VEHICLE WITH MY CHILDREN IN THE VEHICLE. I FEEL THAT IF THAT AIRBAG DEPLOYS IT COULD SEND THAT SHARP PIECE OF BROKEN PLASTIC FLYING THROUGH MY CAR. THEY WILL NOT FIX THE DASHBOARD WITHOUT ME PAYING FOR IT AND SAID IT IS NOT A COMMON COMPLAINT PEOPLE ARE HAVING. HOWEVER, EVERYONE I HAVE TALKED TO WITH A SUBURBAN, TAHOE, OR PICK UP TRUCK BETWEEN THE YEARS OF 2007-2013 IS EXPERIENCING THE SAME CRACK IN THE SAME PLACE NEAR THAT AIRBAG. GM NEEDS TO FIX THESE BEFORE INNOCENT PEOPLE GET HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733859July 14, 2015
AIR BAGS, UNKNOWN OR OTHER
THE DASHBOARD ON MY 2011 CHEVROLET SUBURBAN 1500 HAS CRACKED IN TWO LOCATIONS. BOTH OF THESE LOCATIONS WOULD BE EFFECTED BY AN AIRBAG ACTIVATION WITH HIGH POTENTIAL FOR FLYING SHARP PLASTIC FRAGMENTS THAT A) PIERCE THE AIRBAG OR PREVENT ITS PROPER INFLATION OR, B) INJURE OR KILL FRONT SEAT PASSENGERS. OPEN-SOURCE RESEARCH INDICATES THIS IS A WIDESPREAD AND PERVASIVE ISSUE WITH GENERAL MOTORS VEHICLES OF SIMILAR DESIGN (SUBURBAN, TAHOE, SILVERADO, AVALANCHE, ETC...) STRETCHING OVER A PERIOD OF SEVERAL YEARS-- AT LEAST EFFECTING MODEL YEARS 2007 THRU 2013 OR MORE. FURTHERMORE, EVERY GM SERVICE CENTER HAS EXPERIENCED SO MANY OF THESE DASHBOARD CRACKS THAT REPLACEMENT OF THESE PARTS HAS BECOME ROUTINE. GM VIEWS THIS INHERENT DESIGN FLAW AS A WARRANTY ISSUE, NOT THE ENDEMIC PROBLEM IT ACTUALLY IS WITH POTENTIAL FOR INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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