Chevrolet Suburban Complaints (2004)

406 consumer complaints on file.

#10300108January 17, 2010
SERVICE BRAKES, HYDRAULIC
SLOWING DOWN COMING TO STOP ABOUT 7TO 4 MPH THE ABS SENSORS TELLS THE ABS PUMP TO TURN ON MAKING A GROWLING NOISE THIS IS THE SAME PROBLEM THE OLDER MODELS HAD THERE FIX WAS TO BRING THEM IN TO A DEALER AND PULL AND CLEAN THE ABS SENSORS OR REPLACE IF FOUND BAD . I TOOK MINE IN FOR AN ABS SENSOR LIGHT ON AND THEY TOLD ME THAT THE RIGHT SENSOR WAS BAD BUT THE LEFT NEEDED TO BE PULLED AND CLEANED BUT THEY SAID IF THE WENT TO PULL IT AND IT BROKE I WOULD HAVE TO PAY THE COST OF THE REPLACEMENT SENSOR INSTEAD OF THE CLEANING COST WHICH IS ABOUT $250.00 TO REPLACE PART AND LABOR THIS WAS IN DEC 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299592January 13, 2010
TRACTION CONTROL SYSTEM
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT WAS DRIVING AT A LOW UNKNOWN SPEED ON NORMAL ROAD CONDITIONS. THE "TRACTION" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND SUDDENLY, SHE HEARD A CLICKING NOISE AND THE VEHICLE BEGAN TO SLOW DOWN WITHOUT ASSISTANCE. THERE WAS PRESSURE APPLIED TO THE ACCELERATOR PEDAL, FOLLOWED BY AN UNINTENDED SURGE. THE DRIVER WAS ABLE TO CONTINUE OPERATION. THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. HOWEVER, THERE WERE NO RESOLUTIONS. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME FOR THE MALFUNCTIONS. THE FAILURE MILEAGE WAS 70,000. THE CURRENT MILEAGE WAS 101,000. UPDATED 02/17/10. *LJ UPDATED 02/18/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298868January 9, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY 2004 CHEVROLET SUBURBAN WITH 88,000 MILES HAS A FAULTY SPEEDOMETER AND I AM UNABLE TO TELL WHAT SPEED I AM GOING AT ALL TIMES! I HAVE A 4 YEAR OLD AND A 6 YEAR OLD IN THE CAR WITH ME OFTEN AND THIS CAUSES ME GREAT CONCERN OVER THE SAFETY OF MY FAMILY AND I. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296344December 18, 2009
ELECTRICAL SYSTEM
2004 CHEVROLET SUBURBAN SPEEDOMETER READING IS INACCURATE, READING ANYWHERE FROM 20 TO 50 MPH TOO HIGH. THIS IS A HAZARD WHILE DRIVING DUE TO INABILITY TO ACCURATELY GAUGE SPEED, CAUSING TENDENCY TO DRIVE TOO SLOWLY. RUN RISK OF TRAFFIC TICKET. CHEVY DEALERSHIP ACKNOWLEDGES THAT THIS IS COMMON PROBLEM BUT ONLY PROVIDES SPECIAL ISSUE SERVICE FOR VEHICLES BETWEEN 70,000 TO 80,000 MILES ON ODOMETER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295341December 11, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. WHILE DRIVING THE SPEEDOMETER DISPLAYED INACCURATE INFORMATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE INSTRUMENT PANEL CLUSTER NEEDED TO BE REPLACED. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 132,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292704November 18, 2009
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE SPARE TIRE HOUSING UNIT WAS DEFECTIVE WHICH MADE IT IMPOSSIBLE TO REMOVE THE SPARE TIRE WHEN HE NEEDED IT. THE DEALER ADVISED HER TO NOTIFY THE MANUFACTURER WHO STATED THAT THEY WOULD REIMBURSE HER FOR THE REPAIRS. THE VEHICLE WAS REPAIRED; HOWEVER, THE SPARE TIRE HOUSING MALFUNCTION HAS REOCCURRED. THE MANUFACTERER STATED THAT THEY WOULD NOT REIMBURSE HER TO HAVE THE HOUSING UNIT REPAIRED AGAIN. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289083October 20, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER DOES NOT WORK. UNSURE OF MY SPEED VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285835September 30, 2009
WHEELS, SUSPENSION:FRONT
2004 CHEVY SUBURBAN 1500 FRONT WHEEL BEARINGS IN NEED OF REPLACEMENT EVERY 35,000 MILES IS SAFETY ISSUE ALL SUBURBAN OWNERS NEED TO BE INFORMED ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285664September 29, 2009
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE REAR LIFT-GATE GLASS IS SEPARATING FROM THE WINDOWS' HINGES. AS A CONSEQUENCE, THE GLASS MAY UNEXPECTEDLY FALL AND CAUSE A SERIOUS INJURY. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE AND CURRENT MILEAGES WERE 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285041September 23, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
BOUGHT MY 2004 CHEVY SUBURBAN IN FEB. 2008. IT HAD 75,000 MILES ON IT. DROVE IT FOR A MONTH AND THE SPEEDOMETER WOULD FLUCTUATE 3-4 MPH AT HIGHWAY SPEEDS AND THE WORK FINE FOR A WEEK OR SO BEFORE ACTING UP. AT 92,000 MILES SPEEDOMETER WENT TOTALLY OUT, READING 0 ONE MINUTE AND BOUNCING TO 120 THE NEXT. NOW IT JUST SITS ON ZERO FOR MOST OF THE TIME. WOULD NOT KNOW IF IT EVER READ THE CORRECT MPH IF IT WASN'T FOR THE GPS. HAVE NOT REPLACED ANYTHING YET. BUT WILL HAVE TO SHORTLY BECAUSE THE TEXAS SAFETY INSPECTION IS DUE IN NOVEMBER. I THINK THIS IS WHY THE PREVIOUS OWNER TRADED IT IN AND DIDN'T TELL ANY ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284502September 18, 2009
STEERING, STRUCTURE
WE OWN A 2004 CHEVROLET SUBURBAN WITH APPROXIMATELY 50,000 CURRENT MILES. WE PURCHASED THE VEHICLE USED AT 20,000 MILES. AT SOME POINT AFTER 36000 WE STARTED NOTICING A "CLUNKING" IN THE STEERING COLUMN WHEN WE WOULD TURN THE WHEEL. I AN EMPLOYED AT A SCHOOL AND IT HAS HAD TO HAVE THIS SAME PROBLEM REPAIRED ON 3 OF IT'S 2004 CHEVROLET 1500 SUBURBANS, EACH WITH JUST OVER THE 36,000 WARRANTY MILEAGE. EACH COST ABOUT $370.00 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281833August 26, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I HAVE A 2004 CHEVY SUBURBAN 1500 WITH 90K MILES. IN NOVEMBER 2008 AT 80K MILES I NOTICED THE HEATER WASN'T HEATING. CHECKED AF TO FIND IT WAS A GAL LOW. NO LEAKS DETECTED ANYWHERE AND NO SMOKING FROM EXHAUST. A FEW WEEKS LATER THE SAME THING HAPPENED. AFTER TAKING THE VEHICLE TO 3 GARAGES INCLUDING ONE AUTHORIZED GM DEALER, ALL DIAGNOSTIC TEST WERE NEGATIVE FOR CRACKED HEADS OR HEAD GASKETS. SUGGESTIVE OF PROBLEM BUT NOT DEFINITIVE. THE GM DEALER STARTED AN OIL CONSUMPTION STUDY D/T HAVING TO ADD 1 - 1.5 QUARTS OIL EVERY 1500 - 2000 MILES. IN AND OUT OF THE SHOP UNTIL JUNE 2009 WHEN WE EXPERIENCE SUDDEN LOSS OF OIL PRESSURE, ENGINE STARTED KNOCKING BUT NOT SMOKING. I CHANGED THE OIL AGAIN AND DROVE THE VEHICLE THE NEXT MORNING. MADE IT 25 MILES WHEN OIL PRESSURE DROPPED AGAIN AND ENGINE STARTED KNOCKING. I ACTUALLY DROVE THE VEHICLE BACK HOME UNDER FULL POWER BUT ALARMS GOING OFF AND NO OIL PRESSURE. I PULLED THE OIL PAN OFF AND FOUND THE ROD BEARINGS BURNED AND CRYSTALLIZED. NOW LOOKING AT NEW ENGINE. GM DENIES PROBLEM WITH THAT MODEL ENGINE AND REFUSES TO OFFER ANY ASSISTANCE. JUST PRIOR TO EXPERIENCING THE ENGINE PROBLEMS WE DID HAVE TO REPLACE THE CATALYTIC CONVERTER. ALL OF INSTANCES STARTED AROUND 80K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281124August 19, 2009
LATCHES/LOCKS/LINKAGES
2004 CHEVROLET SUBURBAN REAR WINDOW HINGE DETACHING FROM GLASS CAUSING A SAFETY CONCERN THAT WINDOW COULD DISLODGE AND FLY OFF AN HIT ANOTHER VEHICLE OR PERSON. THE HINGES APPEAR TO BE GLUED TO GLASS AND THE GLUE IS FAILING AND DETACHING FROM WINDOW. AFTER RESEARCHING THE ISSUE ON THE WEB, CHEVROLET IS AWARE OF THE ISSUE AND HAS NOT ISSUED A RECALL. THIS IS A SERIOUS ISSUE THAT COULD RESULT IN SERIOUS INJURY OR DEATH TO OTHERS. IN JULY OF 2004 CHEVROLET ISSUED THE FOLLOWING BULLETIN: "CUSTOMER SATISFACTION - LIFTGATE WINDOW MOLDING #04065 - (JULY 26, 2004) 04065 - LIFTGATE WINDOW MOLDING 2005 CHEVROLET TAHOE, SUBURBAN 2005 GMC YUKON, YUKON XL ON JULY 20, 2004, ALL VEHICLES INVOLVED IN THIS PROGRAM WERE PLACED ON STOP DELIVERY. AFTER THE SERVICE PROCEDURE CONTAINED IN THIS BULLETIN IS COMPLETED, THE VEHICLES MAY BE DELIVERED TO CUSTOMERS. CONDITION GENERAL MOTORS HAS DECIDED THAT CERTAIN 2005 CHEVROLET TAHOE AND SUBURBANS, AND GMC YUKON AND YUKON XL VEHICLES MAY HAVE BEEN BUILT WITH AN INCORRECT ADHESIVE ON THE LIFTGATE WINDOW MOLDING, RESULTING IN THE POSSIBILITY OF THE MOLDING PARTIALLY SEPARATING FROM THE WINDOW." MY CONCERN IS THAT THIS AFFECTS MORE YEARS THAT THE 2005 AS THERE ARE NUMEROUS ISSUES WITH 2003 - 2004 MODELS. THERE ARE ALSO SEVERAL DOCUMENTED INCIDENTS OF REAR WINDOW DETATCHING FROM THE VEHICLE WHILE IN MOTION. I SPOKE WITH MR. JAMES SMITH AT CHEVROLET CUSTOMER SERVICE THIS EVENING AND FILED AN OFFICIAL COMPLAINT/REPORT. IT IS DOCUMENTED IN THEIR SYSTEM AS SERVICE REQUEST CONCERN # 71-751420936. MR. SMITH ALSO SAID THAT CHEVROLET WOULD BE CONTACTING THE NTSB ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280050August 10, 2009
FUEL SYSTEM, GASOLINE
FUEL GAUGE IS NOT ACCURATELY REPORTING FUEL LEVEL. WHEN FUEL LEVEL IS TOO LOW, VEHICLE SHUTS DOWN AND WILL NOT RESTART. LOW LEVEL WARNING LIGHT DOES NOT COME ON. VEHICLE HAS TO BE JUMP STARTED IN ORDER TO RESET SECURITY MECHANISM. CAN CAUSE TRAFFIC ISSUES AND/OR COLLISION FROM ABRUPTNESS OF ISSUE AND HAPPENS WITHOUT WARNING WHEREVER YOU ARE. I CAN JUST IMAGINE WHAT A PROBLEM IT WOULD BE IF IT HAPPENED IN AN INTERSECTION OR RUNNING DOWN THE HIGHWAY. SINCE THE VEHICLE SHUTS DOWN, THIS WOULD MEAN POWER STEERING AND POWER BRAKES WOULD BE NON-FUNCTIONAL INCREASING THE POTENTIAL RISK FOR AN ACCIDENT OR COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279563August 6, 2009
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT HEARD A NOISE COMING FROM THE VEHICLE. UPON FURTHER INSPECTION, SHE NOTICED THAT THE REAR PASSENGER SIDE WINDOW WAS CRACKING IN A SPIDER WEB PATTERN. SHE STATED THAT THE TINT ON THE GLASS WAS WEBBING IN A PATTERN. SHE THEN NOTICED THAT THE GLASS WAS EXPANDING AS IF SOMETHING WAS IN THE VEHICLE AND PUSHING THE GLASS OUTWARD. THE FAILURE CAUSED THE GLASS TO SHATTER. THE CONTACT CALLED THE DEALER AND THEY STATED THAT THEY WERE UNAWARE OF ANY FAILURE OCCURRING ON THIS YEAR, MAKE, AND MODEL VEHICLE. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE GLASS SHOP FOR REPAIR AT THE COST OF $190. SHE IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE CONTACT WAS UNSURE IF THE FAILURE WAS CAUSED BY THE HEAT OUTSIDE. THE FAILURE MILEAGE WAS 89,000 AND CURRENT MILEAGE WAS 89,015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279393August 4, 2009
STEERING, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL REQUIRED GREATER EFFORT TO TURN. THERE WAS A LOW POWER RESPONSE WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE SERVICE BRAKE BOOSTER WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 05V043000 (SERVICE BRAKES, HYDRAULIC), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE AND CURRENT MILEAGES WERE 23,400. UPDATED 08/28/09. *LJ UPDATED 08/31/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276187July 9, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 2500. THE CONTACT STATED THAT THE CLUSTER IN THE VEHICLE WAS FAULTY AND THE INSTRUMENT PANEL FAILED. AS A RESULT, THE CONTACT DOES NOT KNOW HOW FAST SHE IS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR, WHICH WOULD COST BETWEEN $500-$600. THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED ON THE VEHICLE AND WOULD HAVE TO BE REPAIRED AT THE CONTACT'S EXPENSE. THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275649July 2, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER READS INCORRECTLY. READS SPEEDS OVER 30 MPH WHILE STANDING STILL, 120 MPH WHILE GOING 40MPH, OR NOTHING AT ALL. IT VARIES FROM DAY TO DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275218June 29, 2009
POWER TRAIN
TRANSFERCASE ON SUBURUBAN BEGAN TO LEAK AROUND 80K MILES WHEN YOU PUT ON LIFT YOU'LL SEE LITTLE PIN HOLES IN THE TRANSFER CASE. THIS IS CAUSED BY A FAULTY DESIGN WHERE THE PUMP RUBS A HOLE FROM THE INSIDE OF THE T-CASE TO THE OUTSIDE. NUMEROUS COMPANIES HAVE MADE A MOD KIT TO ADDRESS THE ISSUE WHICH GM HAS NOT. YOU CAN PUT A TEMP BANDAGE ON IT USING JB WELD BUT THE CASE WILL NEED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273702June 13, 2009
ELECTRICAL SYSTEM
THE SPEEDOMETER ON MY '04 CHEVY SUBURBAN HAS BECOME ERRATIC, AND PROGRESSIVELY GETS "FASTER" AND FASTER UNTIL IT REGISTERS 120MPH SETTING STILL. REPEATEDLY TURNING THE CAR ON AND OFF WILL RESET THE SPEEDOMETER, BUT IT RECURS WITHIN A FEW DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban