Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10291941November 12, 2009
SERVICE BRAKES, HYDRAULIC
2002 CHEVY SUBURBAN: GRINDING NOISE HEARD ON UNDERCARRIAGE AND ABS LIGHT CAME ON. DETERMINED THE ABS PUMP WAS MAKING THE GRINDING SOUND AND FURTHER DETERMINED AN UNAVAILABLE PART COSTS ABOUT $1200 PLUS LABOR. THERE IS A WAITING LIST FOR THIS PART A MILE LONG. APPARENTLY THIS IS A COMMON PROBLEM WORTHY OF RECALL INVESTIGATION. DEALERS TEMPORARY SOLUTION IS TO UNPLUG THE ABS FUSE AND DRIVE IT UNTIL THE PART COMES AVAILABLE. WE WERE TOLD TO BE CAREFUL IN THE RAIN AS IT IS UNSAFE WITHOUT ABS BRAKES. PART MIGHT BE AVAILABLE IN 2 TO 4 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291788November 10, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING
2002 CHEVY SUBURBAN 2500. 42,000 MILES. ENGINE STALLS WITH NO WARNING. SOMETIMES WHILE STOPPED AT LIGHT OR WHEN DRIVING. AFTER WAITING A FEW MINUTES CAR STARTS AFTER READING OTHER POSTS HAD CRANK SENSOR REPLACED TODAY VERY STRESSING AND DANGEROUS. -- NO POWER STEERING OR POWER BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291292November 7, 2009
SERVICE BRAKES, HYDRAULIC
I HAD A NEARMISS, I CAME VERY CLOSE TO HITTING MY GARAGE WHILE APPLYING THE BRAKES. WHEN PRESSING THE BRAKE PEDAL, IT LOCKED UP COMPLETELY AND THE CAR WILL NOT STOPPED. I HAD TO APPLY OVER 100 POUNDS OF PRESSURE FOR ABOUT 40 FEET BEFORE THE VEHICLE CAME TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284884September 22, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED SHE EXPERIENCES UNWANTED ANTI LOCK BRAKE SYSTEM (ABS) ACTIVATION. THIS CAN CAUSE INCREASED STOPPING DISTANCES DURING LOW-SPEED BRAKE APPLICATIONS, WHICH COULD RESULT IN A CRASH. SHE CONTACTED THE DEALER IN REFERENCE TO RECALL # 05V379000 (SERVICE BRAKES, HYDRAULIC: ANTI LOCK). UPON CONTACT THE TECHNICIAN STATED THAT BECAUSE THE VIN NUMBER WAS EXCLUDED FROM THE VIN RANGE, SHE WAS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284150September 16, 2009
ENGINE AND ENGINE COOLING
MY 2002 K2500 SUBURBAN ENGINE DIES ABRUPTLY WHILE DRIVING, WITH NO WARNING (NEITHER SPUTTERING NOR MESSAGES ON THE DASH). AFTER PULLING OVER TO THE SHOULDER AND WAITING BETWEEN A FEW SECONDS AND A FEW MINUTES, THE ENGINE WILL START. THIS HAPPENS AT RANDOM TIMES AT ANY SPEED. NEEDLESS TO SAY, THIS IS AN EXTREME SAFETY HAZARD, AS ALL POWER TO STEERING AND BRAKES IS LOST WHEN THE ENGINE DIES. THESE RANDOM STALLS HAVE BEEN INCREASING IN FREQUENCY OVER THE LAST COUPLE YEARS. MY CAR ONLY HAS 36,000 MILES - MOSTLY HIGHWAY DRIVING. APPARENTLY LOTS OF PEOPLE HAVE EXPERIENCED THIS POTENTIALLY DEADLY CONDITION. IS GM JUST GOING TO WAIT FOR PEOPLE TO GET KILLED BEFORE THEY ISSUE A RECALL ON THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283654September 11, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ANTILOCK BRAKES ERRATIC OPERATION LESS THAN 5 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282942September 5, 2009
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 60 MPH UNDER NORMAL CONDITIONS ON THE INTERSTATE, I EXPERIENCED FULL POWER LOSS. WITHOUT WARNING, THE ENGINE SHUT DOWN AND COULD NOT BE RESTARTED IN NEUTRAL. ENGINE TURNED, JUST DIDN'T FIRE. NO SPUTTER, NO DASH LIGHTS, JUST AN INSTANT SHUT DOWN. I PULLED THE VEHICLE TO THE SIDE OF THE ROADWAY, PUT IT IN PARK AND IT STARTED RIGHT UP. FORTUNATELY, THIS EXPERIENCE WAS ON AN NOT SO CROWDED AND STRAIGHT SECTION OF THE HIGHWAY. I FEAR THIS COULD HAPPEN IN A TURN, IN AN INTERSECTION, OR ANY SITUATION WHERE THE LACK OF POWER STEERING COULD LEAD TO AN ACCIDENT. THIS ISSUE IS THE LATEST IN A FEW RELATED. WHAT STARTED A COUPLE MONTHS AGO AS INTERMITTENT FAILED ENGINE STARTS, HAS PROGRESSED INTO INTERMITTENT ENGINE STALLS. INITIAL PROBLEMS WERE START RELATED. THE VEHICLE WOULD MAKE A NORMAL STARTING SOUND, BUT JUST NOT FIRE. IT WOULD THEN START NORMALLY ON THE SECOND OR THIRD ATTEMPT. I SEE A RECALL FOR THE 2001 VERSION OF MY SPECIFIC VEHICLE/ENGINE TYPE, AND AN INVESTIGATION OPENED ON THE 2002 MODEL. THIS HAS TO BE RELATED. THE CHEVROLET DEALER FAILED TO REPLICATE THE ISSUE THIS WEEK AND DID NOT RECEIVE ANY CODES POINTING TO THE ISSUE. THEY WILL NOT BLINDLY REPLACE PARTS ON A HUNCH, EVEN WITH THE CAR BEING UNDER A FULL EXTENDED WARRANTY. THIS IS A SAFETY ISSUE. FORTUNATELY, THE VEHICLE HAS NOT YET STALLED IN A CRITICAL SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280606August 17, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. WHILE TRAVELING AT A LOW SPEED OF 5MPH ON A DRIED PAVEMENT, THE ANTILOCK BRAKE ENGAGED UNEXPECTEDLY CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE DRIVER WAS FORCED TO APPLY EXTREME PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED BY A DEALER; HOWEVER, HE IS AWARE OF THE SAFETY RISK INVOLVED. NHTSA CAMPAIGN ID NUMBER: 07E106000, WHEELS:CAP/COVER/HUB IS RELATED TO THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266863April 27, 2009
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. HE STATED THAT THE SIDE VIEW MIRROR IS PERFECTLY IN TACT FROM THE OUTSIDE; HOWEVER, FROM THE INSIDE IT WAS SMEARED AND DISPLAYED DOUBLE VISION. THE DEALER STATED THAT THEY COULD DIAGNOSE THE FAILURE AT THE OWNERS EXPENSE WITH AN ESTIMATE OF $100.00. THE DEALER ALSO STATED THAT IF THE MIRROR NEEDED TO BE REPLACED THE OWNER WOULD BE RESPONSIBLE FOR PAYING $300. THE MIRROR HAS BEEN DISTORTED FOR A FEW MONTHS. THE FAILURE AND CURRENT MILEAGES WERE 65,000. UPDATED 05/15/09 *BF UPDATED 05/18/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263013March 25, 2009
PARKING BRAKE
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. WHEN THE CONTACT FIRST PURCHASED THE VEHICLE, HE NOTICED THAT THE PARKING BRAKE WOULD NOT HOLD. THE VEHICLE CONTINUED TO ROLL WHEN THE BRAKE WAS ENGAGED. HE TOOK THE VEHICLE TO THE DEALER AND THEY TIGHTENED AN UNSPECIFIED COMPONENT. THE VEHICLE PASSED INSPECTION, BUT THE FAILURE WORSENED AFTERWARDS. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE ISSUE OCCURRED EVERY TIME HE ATTEMPTED TO APPLY THE PARKING BRAKE. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 75,000 AND FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259153February 17, 2009
ENGINE AND ENGINE COOLING:ENGINE
ENGINE STALLS WHILE DRIVING AT RANDOM TIMES, APPROXIMATELY EVERY 80 MILES. ENGINE WILL START BACK AFTER A WAIT OF MORE THAN 30 SECONDS. THE ENGINE WILL STALL WHILE HOT OR COLD, IDLING OR DRIVING AT ANY SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257473February 4, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE DRIVING BETWEEN 5-10 MPH, THE VEHICLE RESPONDED SLOWLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT EXPERIENCED DIFFICULTY SLOWING DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT WAS NOT REPAIRED. THE TECHNICIAN STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 05V379000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). ALSO, THERE WAS A RECOMMENDATION TO DISCONNECT THE FUSE THAT DEACTIVATED THE ANTI-LOCK SYSTEM. THE RECALL REMEDY HAS NOT CORRECTED THE ISSUE ADDRESSED IN THE SAFETY DEFECT. THE FAILURE AND CURRENT MILEAGES WERE 98,000. UPDATED 3/5/09 *CN THE CONSUMER REAR ENDED ANOTHER VEHICLE AT 5 MPH WHEN HE ATTEMPTED TO STOP. UPDATED 03/10/09. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10256459January 27, 2009
SERVICE BRAKES, HYDRAULIC
ABS LIGHT ON-DEALER SAYS $1500 TO REPAIR, HE SAID THIS IS A VERY COMMON PROBLEM AND SHOULD HAVE BEEN RECALLED A LONG TIME AGO. I CAN'T AFFORD TO REPAIR IT SO AM NOW DRIVING A CAR THE HAS NO ABS PROTECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249390November 20, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE APPROACHING A STOP AT 5 MPH, THE ABS ENGAGED WHEN THE BRAKE PEDAL WAS DEPRESSED, WHICH PREVENTED THE VEHICLE FROM COMING TO A STOP. THE VEHICLE CONTINUED TO DRIVE OVER THE CURB AND THE CONTACT HAD TO PLACE THE VEHICLE INTO PARK IN ORDER TO STOP THE VEHICLE. THE VEHICLE STOPPED CLOSE TO AN EMBANKMENT WITH A 15 TO 20 FOOT DROP. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO INSPECT THE FAILURE AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 05V379000, ACTION NUMBER PE05020 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE CONTACT STATED THAT EVEN THOUGH THE REPAIR MAY HAVE BEEN PERFORMED, THE FAILURE STILL PERSISTS. THE DEALER IS CHARGING $500 TO REDO THE REPAIR. THE FAILURE MILEAGE WAS 62,058.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243592September 27, 2008
ENGINE AND ENGINE COOLING
I RECENTLY PURCHASED A 2002 CHEVROLET 2500 SUBURBAN WITH AN 8.1L ENGINE. AFTER ONLY A WEEK IT WOULD SUDDENLY STALL AT DIFFERENT HIGHWAY SPEEDS. IT DID THIS 3 TIMES IN ONE WEEK. I THEN DISCOVERED THE PROBLEM WAS THE CRANKSHAFT POSITIONING SENSOR, WHICH HAS BEEN RECALLED ON 2001 MODELS. WHY HAS THIS PART NOT BEEN RECALLED ON THE 2002 MODEL IT HAS THE EXACT SAME DEFECTIVE SENSOR FROM THE FACTORY AS THE 2001 HAD. THIS FAILURE CREATES A VERY DANGEROUS SITUATION IN AN SUV OF SUCH SIZE. WHEN THE ENGINE STALLS THERE IS NO POWER BRAKES OR POWER STEERING, AND HOPEFULLY YOU HAVE ENOUGH MOMENTUM TO GET OUT OF THE WAY OF TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243080September 22, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM
MY 2002 CHEVROLET 2500 SUBURBAN 8.1L, HAS BEEN STALLING CONTINUOUSLY. IT STALLS WHEN DRIVING, SLOW, FAST OR EVEN AT A RED LIGHT, IT DOESN'T MATTER. I HAVE HAD THE FUEL PUMP, STARTER, ALTERNATOR AND BATTER ALL REPLACED. I HAVE READ ON MANY SITES THAT I AM NOT THE ONLY ONE WITH THE SAME VEHICLE WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243126September 22, 2008
FUEL SYSTEM, OTHER
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. WHILE DRIVING 60 MPH, THE CONTACT WAS INFORMED OF SOMETHING HANGING FROM UNDERNEATH HIS VEHICLE. HE PULLED OVER AND NOTICED THAT ONE OF THE GAS TANK BRACKETS, USED TO SUPPORT THE GAS TANK UNDERNEATH THE VEHICLE, FAILED. THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER FOR INSPECTION, BUT THE CONTACT REFUSES. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242899September 19, 2008
STEERING
SUDDEN LOSS OF POWER STEERING AND VERY HEAVING STEERING REQUIRING GREAT EFFORT. I MADE A HARD U-TURN AND THEN FOUND THE STEERING WAS EXTREMELY HEAVY. IT TOOK BOTH HANDS AND A LOT OF FORCE TO STEER THE CAR. I PULLED OVER, POPPED HOOD, AND SAW NOTHING WRONG. NO DASH MALFUNCTION LIGHTS WERE ON. AT REPAIR, THE STEERING PUMP SHAFT HAD SHEARED WHERE IT NECKS DOWN FROM ABOUT 3/4" TO 3/8" DIAMETER. AN INTERNET SEARCH PROVIDES MANY INSTANCES OF THE SAME FAILURE. THE DEALER REPLACED THE PUMP WITH A DIFFERENT PART NUMBER WHICH DOES NOT HAVE THE VARIABLE EFFORT STEERING FEATURE. I VERY MUCH DON'T LIKE THE RESULTING LACK OF ROAD FEEL AND AM PURSUING THAT PROBLEM WITH THE DEALER. THIS SUDDEN STEERING PUMP FAILURE IS A DEFINITE SAFETY RELATED ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239409August 22, 2008
AIR BAGS
I WAS INVOLVED IN A FRONT-IMPACT MOTOR-VEHICLE ACCIDENT IN MY 2002 CHEVROLET SUBURBAN. I WAS TRAVELING APPROXIMATELY 35 MPH WHEN THE IMPACT OCCURRED. THE ENTIRE FRONT END OF MY VEHICLE WAS CRUSHED AND NONE OF MY AIRBAGS DEPLOYED. I SUFFERED NECK AND BACK INJURY ("CERVICAL STRAIN" - WHIPLASH) AND INJURY TO BOTH KNEES (WHICH HIT THE DASH BOARD UNDER THE STEERING WHEEL). MY VEHICLE IS "TOTALED", SO NO REPAIR IS POSSIBLE TO REMEDY THE DAMAGE TO MY VEHICLE. WE HAVE A CLAIM FILED WITH CHEVROLET AND ARE WAITING TO HEAR BACK FROM THEM. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10234420July 15, 2008
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
LOW DIM HEADLIGHT SHUT OFF WHEN DRIVING DOWN THE ROAD, SOMETIME IT WILL COME BACK ON AND IT WON'T COME ON AT ALL, BUT CAN HIT THE FUSE BOX UNDER HOOD IT WILL COME BACK ON, NOW IT DON'T WORK AT ALL, HAVE TO RIDE WITH THE BRIGHT LIGHT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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