Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11545604September 20, 2023
STEERING
When started vehicle, ECS warning came on dash, slippery drive icon came on dash & Service Power Steering, Drive With Care came on dash. Was unable to steer vehicle as no power steering. Turned off vehicle, checked fluid levels, everything full & no leaks under vehicle. Started vehicle & no warnings and no issue, was able to drive home. Has under 25k miles, serviced regularly & has all original tires/parts from dealer when purchased. I'm the only owner of this vehicle. Have called dealership that does my service & no call back yet regarding this issue. Have not had this issue happen but this one time so far with no prior warning. Anything with steering issues could pose a hazard for the driver & is unsafe. No recalls have been sent out for this either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545679September 20, 2023
STEERING
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated while making a turn at 20 MPH, the power steering assist failed with the "Service Power Steering - Drive with Caution" message was displayed. Upon investigation, the contact discovered NHTSA Campaign Number: 14V719000 (Steering) which he linked to the failure. The vehicle was taken to a dealer and the contact was informed that the electronic power assist and rack and pinion needed to be replaced. The manufacturer was notified of the failure and the contact was informed that the vehicle was not under recall. The vehicle was repaired. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545329September 19, 2023
UNKNOWN OR OTHER
I am writing this complaint to bring up the melting dashboard on my 2020 Silverado. I took my vehicle to Beaver Chevrolet in Jacksonville ,FL and they identified that there is an issue with my dashboard. However, they refused to fix or replace it. The service manager check his personnel vehicle and confirmed that his is sticky as well. My co-worker who owns a 2020 GMC Sierra also has a sticky dash. This issue is dangerous as my dash is very shiny and reflects everything onto the glass making it very difficult to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545394September 19, 2023
STRUCTURE:BODY, EXTERIOR LIGHTING, UNKNOWN OR OTHER
rear third brake light is leaking water into the cab and causing water stains on the headliner. I am worried about it eventually causing an electrical short or more water damage. I don't have a rear window that slides open and the rear glass has never been replaced nor has the third brake light all original from factory.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545433September 19, 2023
SUSPENSION
Holes in frame it only has 46,263 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545434September 19, 2023
STEERING
Power steering went out while driving .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545449September 19, 2023
POWER TRAIN
When pulling out into busy traffic the TCM quit and lost all power to the wheels. Could not move. Luckily the traffic seen we had a issue and swerved to go around us. We found out later this has been a huge issue for GM with TCM on units like mine. If traffic would not have been paying attention they would have hit us and caused injuries to my family and probably theirs. Glad we were not pulling out onto a highway with high speed traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545489September 19, 2023
POWER TRAIN
The transmissions jerks, vibrates, and loses power as you accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545513September 19, 2023
STEERING
A warning about my power steering popped up. My power steering is completely out. I had to drive it to the dealership to be worked on. The dealership has it in the shop. It's been there for two months, they cannot find the part. GMC/Chevy offered some money to help cover me since I cannot drive it, but that's when Gerald Jones GMC Aiken, SC deemed it operable. I told Chevy/GMC I would ask what the NHTSA said about that. I asked GMC the definition of operable. I don't have a definition yet. My belief is that my truck is not operable due to a safety issue (power steering) being out. Thank you for always protecting the consumer and protecting us. Very Respectfully, a military veteran and x-ray tech that knows vehicle safety! Ty, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545093September 18, 2023
ELECTRICAL SYSTEM, STEERING
Loss of power steering, on 2 occasions. Started the vehicle and got a caution notice saying drive with care power steering disabled. Sure enough no power steering. Stopped vehicle waited, re-started vehicle, problem persisted. Made other transportation arrangement plans, restarted vehicle after a bit a problem seem to be gone. Stored codes we're 121, 131, and 140. BCM Communication loss, Power brake communication Loss and Steering Control communication failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545153September 18, 2023
ENGINE, VEHICLE SPEED CONTROL
Vehicle has intermitten reduced engine display while traveling down the high way. Causes the vehicle to downshift and significantly increase engine RPM. I’m fearing if this continues to happen it will blow up my engine. The ecu shows code p2138. After some research I’ve learned GM is aware of this fsult in their vehicles and I believe they should be the one paying for their mistake. Not me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545163September 18, 2023
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The truck started shifting hard. Had it towed home. Then towed to dealership. They diagnosed it with a faulty TCM #24256861. Then said it could be up to 18 months for the part. This is unacceptable in our opinion. Additional expenses, time missed from work, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545297September 18, 2023
ELECTRICAL SYSTEM
TCM failed. Vehicle is at the dealership awaiting new part for over three months now. Continue to get extended ETA on the part, latest communication was maybe November before it ships. Last vehicle dealership had took a year for the replacement TCM Vehicle immediately went into ‘limp mode’ on highway, was very unsafe because could only go 20-25mph. Confirmed by dealer upon them working on pickup it was the TCM. They, as well as we researched, and found stated that this is widespread problem in 2011-2016 year Duramaxes. We were left vehicleless. We tow trailers for our business and fifth wheel camper for personal use. Very detrimental to our livelihood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545068September 17, 2023
UNKNOWN OR OTHER
rear drivers side frame near gas tank and rear cross member both rusted through.-- now it fails inspection without major repair--has under 95,000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545074September 17, 2023
ELECTRICAL SYSTEM
turned on rear window defrost and unit started smoking badly with a chemical smell while driving truck. I pushed button to turn rear defrost off so it wouldn't start on fire but the unit had heated up so badly it shattered the window it was touching.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544965September 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The automatic emergency breaking never worked. I took it to the dealership and they told me the computer didn't show anything wrong. I could tell the safety features weren't behaving properly though. While I was driving the breaks completely failed. Luckily I controlled the vehicle to a stop. Every light on the dash was on. I turned the of and restarted it. When I did the break peddle pumped repeatedly on its own hard back at me and made an awful noise. The check engine light came on and stayed on. From that point I tried to get to a safe location to call a tow truck to take the truck back to the dealership. While I drove I managed to get some video of the detection system as I closed distance to the vehicle ahead it saying the gap was widening and the car right in front of me would disappear. Then as the vehicle would pull away, the sensors would say the gap was closing. My safety and others was absolutely put at risk. If anyone would have been ahead of me when the breaks failed it would have been a deadly colission. After I told the dealership there was an issue and they told me I was wrong, then this happened, they have confirmed there is a problem and have had the truck for over a week trying to repair it. It has not been inspected by the manufacturer, police, or insurance reps. There was no warning lamps prior to the failure. The only symptom was that the safety features that were stated to be on the vehicle never worked. The truck was specifically marked to have automatic breaking, safety assist, front pedestrian breaking, following distance indicator, and forward colission alert that never worked on a brand new vehicle that never worked from the day I purchased the vehicle. I did report it by calling and even bringing the truck in to be looked at and I was told there was "no issue" by the dealership. Then the break failure took place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544666September 15, 2023
SERVICE BRAKES
While traveling with a 5th wheel camper, that has solar panels the brake controller stops providing a connection to the trailer brakes. This is a know problem of the 2024 Chevrolets and so far there is not a fix. This is a big big safety issue. The documentation from Chevrolet states the issue is once the battery charges and has a higher voltage than the truck battery it will surge the system and deactivate the braking system on the camper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544676September 15, 2023
STEERING
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving approximately 60 MPH, the steering wheel seized. The "Loss of Power Steering - Drive with Care” message was displayed. The driver pulled over, but the failure persisted. The vehicle was taken to the local dealer, where it was diagnosed that the steering module and steering column needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544764September 15, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Throughout this truck's lifespan, it's had multiple problems with the engine and fuel system. Around 70k miles, the engine had to be completely rebuilt because of the issues with oil consumption; well known GM 5.3 liter V8 issue. The oil consumption issue then started back up around 140k miles. Once the vehicle hit 100k miles, it started throwing codes for running to lean and too rich, plus it showed the alcohol (ethanol) content at 40%. I've never used E85/20/15/10, but did use 3.5% blended fuel for the first 100K miles. Since then I've switched to 91 premium which does not contain ethanol. However, me readings continue to be over 40% ethanol. All physical parts of the system, that could lead to this issue have been replaced. Recently, my mechanic happened upon Bulletin PIP4792D, which speaks directly to the issue I among countless others are having. In contacting my local dealership and GM, both declined to help unless I paid to have them correct the software issue that is causing this problem. It seems strange to me that a company would expect a consumer to pay for an update to software, when the company is the one who is the cause for the software being bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544852September 15, 2023
FUEL/PROPULSION SYSTEM
UNKNOWN I had performed preventative maintenance this evening, fuel filter replacement and noticed after I pulled the fuel filter from the housing and tipped housing back upright, there was what appeared to be brass/gold metal shavings in the bottom of the housing in a little puddle of fuel. If there is metal shavings in the filter, that is a problem. Not sure if it would be fuel pump, or lift pump. Truck runs fine, I do get some hesitation from time to time, but not always. No warning lights/indicators, no water in fuel indicator, or presence of water in fuel. I am worried about safety if metal shavings contaminate entire fuel system, plugging injectors shutting down the truck on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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