Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11558058December 2, 2023
ELECTRICAL SYSTEM
Rear window defrost almost caught fire about 10 min into drive smoke emitted from near rear window and got worse and worse until I found the cause and shut off the rear defrost. Smokey electrical smell filled the interior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558140December 2, 2023
ELECTRICAL SYSTEM, ENGINE, BACK OVER PREVENTION: WARNINGS
On July 1st, 2023, I purchased a 2024 Chevrolet Silverado 2500 from Orielly Chevrolet in Tucson, Arizona. On July 2nd, 2023, an error message popped up on the dash, “Park Assist Blocked See Owner’s Manual”. It continued to happen on and off til this very day. The dealership "attempted" to fix the issue, but it obviously hasn't been resolved. Due to equipment being faulty, the chances of an accident whilst back up are significantly increased. At one point on this ordeal, the truck was in the shop for 61 days. It had been in my possession for 18 days. I am currently in the process of a buyback for the vehicle. I had to hire a lemon law attorney. A supervisor from GM advised that GM is refusing a buy back for the vehicle. The vehicle also displayed an error, "key not found" while I was driving at 50mph. A bit unsettling. That error showed up twice on the dash. The dealership said they fixed the issue with a software update. Recently, the vehicle has a ticking noise on the left side of the engine, and the engine idles so low, that it feels like it's going to stall. Those issues haven't been addressed at the shop, because I start a new job on Monday(12/4) and had to drive over 2k miles to get here. Thankfully the truck made it. Not a concern I should have with a brand new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558142December 2, 2023
UNKNOWN OR OTHER
My 2013 Chevy Silverado's frame is rotten and cracked on both sides to the point where it may be unrepairable. I originally pulled the bed and dropped the fuel tank due to a broken cross member. That is when I found that all three cross members under the bed were completely rotten out and both the main frame rails were cracked. The driver side has a crack over 6 feet long and has began rotting at the crack. The passenger has a crack about 3 foot long. It is clear that the crack on the driver side has been there for years while the dealership continued to inspect the truck. I have driven this truck over 20,000 miles from coast to coast this year and the body is rot free. This broken frame could have caused a catastrophic accident had it let loose on the interstate. I have done my research and found hundreds, possibly thousands of individuals on different forums and other websites that have similar experiences. And in fact was told by a salesperson at the local dealership that they continue to see these same issues in the 2019 and even 2020 models. This is horrible, Chevrolet knows they have a problem and has not taken any recourse to fix the problem. My truck is currently sitting in my driveway with the bed and gas tank removed and the frame is able to be easily inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557864December 1, 2023
STEERING
While driving my truck on [XXX] , steering locks up, unable to turn the steering wheel. Crashes into guard rail going approximately 57mph, thankfully no other vehicle involved in this matter. I was not hurt, and had seatbelt buckled and then noticed damaged on the drivers side of the truck. Which included front bumper, left headlamp assembly, left front fender, left upper control arm, damage to front and rear doors, bedside panel, rear bumper and both wheels, and tires. Gerber Collision body shop in Henderson, Ky wrote the estimate and did the repairs for approximately $16,000.00 in damage and paint. On 10/02/2023 we took this truck to Kenny Kent Chevrolet for power steering intermittently going out, and they replaced the battery, codes for low voltage to power steering module. Tested battery and found to test bad, so they replaced the battery. Checked for codes and none were found after replacement of the battery, appeared to be the point of failure at this time. That repair was $404.96, kind of strange on part availability for a electric power steering is on BACKORDER! and module is not serviced separately, and even NO RECALLS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11557877December 1, 2023
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that after starting the vehicle and activating the rear defroster, he observed smoke coming from the rear defroster and filling the interior of the vehicle with smoke. After a visual inspection, the contact stated that the rear defroster appeared to be hot, after which the rear window shattered. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the rear defroster had experienced an electrical short, resulting in a thermal event. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: N192265660. The manufacturer was not notified of the failure. The failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557981December 1, 2023
STRUCTURE:BODY, SUSPENSION
Frame under truck bed totally rusted, cracked and broken in numerous locations. Gas Tank is hanging by a rusty thread! This problem should have been a recall. My $20k truck is now worth scrap value!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558016December 1, 2023
UNKNOWN OR OTHER
The frame on my vehicle is cracked and rotted through. It failed an inspection on 12/01/2023 at Memorial Highway Chevrolet 1 Chevy Dr, Winder,Pa 15963 tel. No. 814-467-2220. The service tech told me the frames on this model traps water. I was referred to another garage for a possible repair. This truck is ten years old with 120k miles on it. It has always been service at a Chevy dealership. I am filing this complaint because GM refuses to do anything about a problem they caused. If this vehicle or others like are involved in collisions this defect can cause serious injury or death. How many vehicles are on the highways operating in this condition? How many are running around in states where they do not conduct safety inspections? Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557669November 30, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while her husband was driving 75 MPH and overtaking another vehicle, the engine made an abnormal clunking sound, and the check engine warning light illuminated. Additionally, the engine started making abnormal knocking sounds. The contact's husband pulled into an AutoZone parking lot, where it was diagnosed and determined that cylinder #6 was misfiring and that the knock sensor had failed. The contact stated that her husband replaced the parts; however, the failure persisted. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed and determined that cylinder #6 was misfiring. The dealer determined that the lifters needed to be replaced. Additionally, the dealer informed the contact that further inspection was required to determine whether the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,186.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557711November 30, 2023
VISIBILITY/WIPER
Was on my way to work the morning of 11/11/23, the rear window defroster was on. I saw in the rear-view mirror smoke at the rear window. The smoke only lasted a few seconds. About 10 seconds after the smoke stopped there was a loud bang inside the truck. I looked in the rearview mirror and saw that the right-side glass in the slider had shattered. The old window is still in the vehicle. I am in the process of getting a new power sliding window and getting the money together to have it replaced. I have not taken the tuck to a Chevrolet dealer to have them inspect it. I found an article that there is a recall for the rear window defroster in Canada, recall # N192220470.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557712November 30, 2023
SERVICE BRAKES
Inner brakes are worn down to the sensor at 35,000 miles. While the outside brakes are perfectly fine not much wear. There is a recall on the brake valve issue and bpmv same year and model of mine but my vin does not fall under that recall. I believe there is something wrong inside my rear brake system that is causing inner brakes to be worn that low compared to the outside brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557393November 29, 2023
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where the battery was disconnected temporarily to reset the ECM. The check engine warning light was reset; however, the failure reoccurred while driving. Additionally, the contact stated that the vehicle was experiencing abnormal fuel consumption. The contact stated that the fuel economy was 8.2 - 9 miles per gallon while driving and hauling a trailer. The contact related the failure to an unknown GM voluntary recall for Faulty Fuel Injector Flow Rate. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557335November 28, 2023
SUSPENSION, POWER TRAIN
Driving 20 mph on paved downtown street when cross arm failed causing wheel to twist 90 degrees causing damage to brakes, drivetrain, abs, and steering. No warning just pop and trying to maintain my lane before able to turn into parking lot. Towed to dealer and diagnosed with control arm failure. They are aware of this issue and now replace control arms stronger rough country control arms and level the truck differently. DeAler is claiming GMC will not cover and they are calling it a suspension issue and out of warranty two months. Truck has 26000 miles on it. Lucky event happened at 20 mph and I was able to maintain control of vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557353November 28, 2023
SUSPENSION
I went to dealer for an oil change last week. They told me the left front shock had a minor leak and they would be ordering me a new one. After arriving home I noticed that the passenger side shock was also leaking. On 11/28/23 the truck went to the dealer to get both front shocks replaced. Upon arriving home after the new ones were installed I looked at the shocks and noticed the passenger side was leaking fluid to the point it was puddling in my driveway. The fluid was pissing out from inside the shock. I began taking photos and videos of such. My wife is 22 weeks pregnant and this was in needed stress for her. Not only did the brand new shock fail but put her and my future baby at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557156November 28, 2023
SERVICE BRAKES
ok the problem is with the brakes, there were four incidents when the brake pedal gets hard and its hard to stop the truck. all four incidents happened backing into my driveway after stepping on the brake pedal 4 to 5 times it would hard. and it would be difficult to stop. The problem is with the brake booster vacuum pump. There was a recall for that exact problem on 2014-2018 silverados. I called the dealership, they told me my VIN # was not one of the listed ones for the recall. the vehicle is available for inspection if requested. the vehicle has not been inspected or confirmed by a dealer. there were no warnings lamps or messagesl. Im certain its the brake booster vacuun pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557176November 28, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the check engine warning light and brake warning light had illuminated, and the message “Engine Powering down Mode” was activated causing the vehicle to shut off. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The contact stated that the failure had occurred on several occasions and the throttle body, Oxygen sensors were replaced along with an engine programming update was performed but the failure continued to occur. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,154.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557198November 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2005 Chevrolet Silverado 1500. The contact stated that while attempting to start the vehicle in the morning, there were several unknown warning lights illuminated, and the vehicle failed to start. The contact stated that the starter motor was not turning over as designed. The contact stated that she had to wait until all the warning lights had stopped being illuminated and then the vehicle was able to be started. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and stated that the failure was an electrical failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557316November 28, 2023
POWER TRAIN
Since approximately 30,000 miles I have been having issues with the transmission. I have taken my truck to x3 different dealerships. Tom Bell in Redlands, CA and Mark Christopher in Ontario, CA are the first two. Both of them have told me there wasn't a problem and reprommgrammed the computer for the trans. I tried working with the chevy advocate and they did nothing but give me the run around until my chevy warranty ran our at 60,000 miles. Now I am once again attempting to get the truck looked at by a chevy dealer and I have taken it today to Diamond Hills in Banning, CA. My extended warranty runs out in 3000 miles and they had me come in to have it evaluated and they said they wanted to service the transmission. So we will see what happens. I regularly take my truck to be serviced at firestone and my firestone rep has warned me my transmission is definitely going OUT! It is unfair how the everyday person if forced to eat the cost while chevy keeps making money and dodging their intentionally distributed problem trucks. Please advise on how to hold them accountable for their intentional malpractice. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556900November 27, 2023
STEERING
Vehicle steering became intermittently jerky while turning in reverse out of driveway and back up camera guide disappeared. This happenend suddenly every time backing out of driveway for about 4 days. The second episode was while attempting to do a K turn. Steering was lost, could not complete the turn almost putting the vehicle into a large ditch. I was able to complete the turn and vehicle opperated seemingly "normal". Concerned, I drove dorectly home, the same happened while turning another corner almost into a ditch.....had to stop short of the turn and muscle the steering wheel to safely get through the corner. The dash communication system showed "service power steering no assist soon" while the incidents happened. After parking vehicle at home the alert would not go away and unable to turn steering wheel. This steering issue seemed to happen at a reduced speed while turning. Very dangerous situation !! I will need to have the truck towed to shop for review and contact dealer for any currnt recalls. I know GM trucks have been recaled for this issue on past models. I have read a bad ground on the passenger side chassis behind front tire may be the culprit as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557002November 27, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while hauling a travel trailer at various speeds, the check trailer wiring warning message intermittently flashed on the instrument panel. The contact had taken the vehicle and the travel trailer to the respective dealers; however, neither dealer were able to determine the cause of the failure. Upon investigation, the contact discovered a TSB: 23-NA-113 which he linked to the failure. The bulletin stated that the travel trailer brake might become disabled due to a solar panel battery charger. The contact stated that whenever the trailer battery was fully charged and had a higher charge than the vehicle’s battery, there could be a back feed into the trailer brake power module causing a shutdown. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557104November 27, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
I HAVE A FLEX TAIL GATE WHICH IS ALL ELECTRONIC. THE TAILGATE WILL NOT STAY UP , IT KEEPS ON FALLING AND UNLOCKING FOR NO REASON. BUTTON THE TAILGATE LEVER DOES NOT WORK. TOOK IT IN TO THE DEALERSHIP IN JULY AND THEY HAD TO ORDER THE PART. IT IS ALMOST DEC AND STILL NOT HEAR. THE TAILGATE FELL IN MY GARAGE AND I DID NOT KNOW IT WHEN I PUT THE DOOR UP IT SCRATCHED MY TAIL GATE. I WAS DRIVING DOWN THE ROAD BEFORE THIS ISSUE AND MY TAILGATE FELL AND I HAD ALL MY WORK SUPPLIES IN THE BACK. SOMEBODY HONKED THE HORN AND TOLD ME. IF THEY DIDN'T THIS WOULD HAVE BEEN A MAJOR ACCIDENT WITH ALL MY SUPPLIES FALLING OUT OF THE BACK. THIS IS A MAJOR SAFETY ISSUE.. I HAVE READ ABOUT IT ON THE CHEVY WEBSITE AND THEY SAID THEY HAD A PROBLEM WITH THE SWITCH ON THE CHEVY FLEX GATE FROM 2019-2022. THEY SAID THEY FIXED THE PROBLEM FOR 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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