Chevrolet Impala Complaints (2013)

272 consumer complaints on file.

#10928725November 30, 2016
UNKNOWN OR OTHER
TAKATA RECALL- FAULTY AC FLAP. CAUSES THE AC TO MAKE LOUD POPPING NOISE AND DRAINS ENERGY FROM THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927232November 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
BOUGHT MY 2013 IMPALA USED BUT AROUND 25000 MILES STARTED GETTING ISSUES WITH TURNING LEFT AND ACCELERATING. THE TRACTION CONTROL WILL ENGAGE AND CAUSE THE CAR TO HESITATE. BIG ISSUE WHEN TRYING TO CROSS IN FRONT OF ONCOMING TRAFFIC. HAD INTO THE DEALER MANY TIMES BUT THEY DO NOT SEEM TO KNOW WHAT THE ISSUE IS. TWICE I HAVE HAD ALL THE LIGHTS GO OFF AND POWER REDUCED WHILE ON THE INTERSTATE. THEY HAVE REPLACED THE COMPUTER TWICE FOR THAT ONE. THIS MIGHT BE MY LAST CHEVY. 3/36 WARRANTY IS A JOKE ANYMORE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926718November 17, 2016
ELECTRONIC STABILITY CONTROL (ESC)
THE ABS TRACTION CONTROL, BRAKE ASSIST AND STABILITY CONTROL WARNING LIGHT COMING ON INTERMITTENTLY WHILE DRIVING & MAKING A LEFT TURN A GRINDING & SLIPPAGE NOISE CAN BE NOTICE(VERY UNSAFE TO DRIVE). HAD IT CHECKED AND CODE READING LEFT FRONT HUB, HAD BOTH HUBS REPLACED AND STILL HAVE PROBLEM! LOOKS LIKE MANY OWNERS HAVE THE SAME PROBLEM, SHOULD BE ON A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923967November 3, 2016
ELECTRONIC STABILITY CONTROL (ESC)
12,000 MILES STABILITY CONTROL , AND ABS LIGHT CAME ON SERVICE REQUIRED. LIGHT STAYS ON 5-10 MINUTES GOES OUT RANDOMLY DEALERS BAFFLED FOR THE CAUSE, DEALER SAYS UNLESS THEY CAN DUPLICATE IT, WARNING LIGHT TO COME ON THEY CAN'T SERVICE. ,I WENT FOR AN OIL CHANGE AT MIDAS THEY CHECKED IT SAID IT WAS THE WHEEL BEARING SENSOR THAT GOVERNS THAT I REPLACE THE WHEEL BEARING , OKAY FOR A WHILE NOW BACK ON AGAIN IN LESS THAN A THOUSAND MILES. STABILITY CONTROL IS VERY VALUABLE FOR CARS NOWADAYS SO THIS IS DEFINITELY A SAFETY FACTOR IF STABILITY CONTROL IS LOST. REPORTS ON THE INTERNET OF PEOPLE REPLACING ALL THE WHEEL BEARINGS ON THE FRONT HUBS AND EVERYTHING AND STILL HAVING THE SAME PROBLEM SO THIS IS NOT AN ISOLATED INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924041November 3, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, WHEELS
THE ABS, TRACTION CONTROL, BRAKE ASSIST AND STABILITRAK WARNING LIGHTS COME ON INTERMITTENTLY WHILE DRIVING. A GRINDING NOISE CAN BE HEARD COMING FROM THE FRONT-LEFT WHEEL. THIS USUALLY OCCURS WHILE ACCELERATING FROM A DEAD STOP OR MAKING LEFT TURNS FROM A DEAD STOP. I HAVE GOTTEN BOTH HUBS REPLACED AND IT STILL IS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923934November 2, 2016
ELECTRICAL SYSTEM, SUSPENSION
WHEN ACCELERATING FROM STOPPED POSITION, ESPECIALLY WHEN TURNING TO EITHER SIDE, EXPERIENCED A GRINDING NOISE, LOSS OF POWER, DIMMING LIGHTS, AND ABS LIGHT COMING ON. GRINDING NOISE COMES FROM LOWER ENGINE AREA IN FRONT OF VEHICLE. REPEATED OCCURRENCES ARE BECOMING MORE FREQUENT. NOT KNOWN WHAT THE PROBLEM IS, BUT APPEARS TO BE TIED TO ABS/ELECTRICAL SYSTEM. POSTINGS OF SIMILAR SITUATIONS HAVE APPEARED IN VARIOUS WEBSITES DEALING WITH FREQUENT PROBLEMS OF SPECIFIC VEHICLES. GM DEALER CHARGED ME DIAGNOSIS FEE, BUT FOUND NOTHING. GM DEALER SAID IN ORDER TO FIND THE PROBLEM I WOULD HAVE TO BRING CAR IN WHEN ABS LIGHT WAS ON. I AM CONCERNED THAT I AM DUE FOR A SIGNIFICANT FAILURE BEFORE DEALER FINDS THE PROBLEM, OR ACKNOWLEDGES SAME. ALTHOUGH I REFERENCE ONE DATE OF OCCURRENCE, THIS PROBLEM HAS BEEN HAPPENING FOR 6 MONTHS WITH INCREASING EVENTS AS OF LATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919951October 28, 2016
TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
THE ABS, TRACTION CONTROL, BRAKE ASSIST AND STABILITRAK WARNING LIGHTS COME ON INTERMITTENTLY WHILE DRIVING. A GRINDING NOISE CAN BE HEARD COMING FROM THE FRONT-LEFT WHEEL. THIS USUALLY OCCURS WHILE ACCELERATING FROM A DEAD STOP OR MAKING LEFT AND/OR RIGHT TURNS FROM A DEAD STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918784October 25, 2016
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND MADE A GRINDING NOISE WHEN MAKING A TURN IN THE MIDDLE OF AN INTERSECTION. THE CONTACT ALSO HEARD GRINDING NOISES WHEN THE VEHICLE WAS SHIFTED IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 81,205.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918800October 25, 2016
WHEELS, UNKNOWN OR OTHER
MY CAR HAS BEEN MAKING A GRINDING NOISE WHEN BACKING UP OR TURNING LEFT. IT DOES IT ONCE IN A WHILE. WHEN ACCELERATED IT DOESN'T GO ANYWHERE THEN IT TAKES OFF.ALMOST CAUSED MY DAUGHTER TO HAVE A WRECK TODAY AND I'M NOT PLEASED. TOOK IT TO A FEW PLACES TO HAVE IT CHECKED AND IT WOULDN'T DO IT. AFTER TODAY, I AM NOT TO HAPPY WITH MY 2013 CHEVROLET IMPALA LTZ. SOMETHING NEEDS TO BE DONE ABOUT THIS CONTINUING PROBLEM WITH THESE CARS. IS IT GONNA TAKE SOMEONE TO DIE BEFORE CHEVROLET DOES SOMETHING ABOUT IT. MY DAUGHTER WAS TURNING INTO A BUSY INTERSECTION WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917927October 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING THE VEHICLE AT ANY SPEED AND VEERING LEFT, THE TIRES SPUN AND THE INSTRUMENT PANEL DISPLAYED THE VEHICLE ICON AND "STABILITY TRACK SERVICE". THE VEHICLE WAS DRIVEN TO A MECHANIC, BUT WAS NOT DIAGNOSED. THE FAILURE RECURRED MULTIPLE TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 34,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915307October 11, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
WHEN STARTING FROM A STANDSTILL, THE TRACTION CONTROL SYSTEM SEEMS TO KICK IN AND THE INDICATOR LIGHT COMES ON. INITIAL OCCURRENCES ONLY SEEMED TO HAPPEN WHEN TURNING LEFT FROM A STANDSTILL, BUT NOW IT IS OCCURRING WHEN TURNING EITHER DIRECTION FROM A STANDSTILL. THIS IS OCCURRING AT LOW SPEEDS ON BOTH DRY AND WET PAVEMENT WITH VERY LITTLE ACCELERATION (I.E., NO TIRE SLIPPAGE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910557September 29, 2016
STEERING
CAR WAS MAKING A SQUEAKING NOISE WHEN YOU TURNED THE WHEEL. TOOK IT IN TO DEALER. THEY SAID STEERING COLUMN WAS LEAKING AND COULD RESULT IN LOSS OF STEERING IF NOT REPAIRED. 1300.00 TO REPAIR. THIS IS A 3 YEAR OLD CAR WITH 44,000 MILES ON IT. WAS NOT COVERED UNDER WARRANTY. LOSING YOUR STEERING IS CERTAINLY A MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906334September 14, 2016
SERVICE BRAKES
RECEIVED "SERVICE TRACTION CONTROL, SERVICE STABILITRAK, SERVICE BRAKE ASSIST" WARNINGS ALL AT THE SAME TIME. CAR MAKES A LOUD NOISE WHEN REVERSING AND TURNING TO THE RIGHT OR LEFT AT LOW SPEEDS. OCCASIONALLY WHILE BRAKING, THE CAR SKIDS. ABS LIGHT ALSO CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905009September 9, 2016
STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE VEHICLE WAS TAKEN IN FOR AN INSPECTION AND THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,900. UPDATED 10/18/16*LJ UPDATED 10/19/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903722September 6, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE ATTEMPTING TO START THE ENGINE, THE BATTERY FAILED. THE BATTERY WAS ABLE TO BE JUMPSTARTED. THE DEALER DIAGNOSED THE VEHICLE, BUT FOUND NO FAILURE. THE MECHANIC SUGGESTED THAT THE CONTACT REPLACE THE GRILL TO PREVENT THE BATTERY FROM FAILING AGAIN. A FEW DAYS LATER, THE VEHICLE WAS UNABLE TO START WHEN THE KEY WAS TURNED IN THE IGNITION. AFTER SEVERAL ATTEMPTS, THE VEHICLE STARTED. SHORTLY AFTER, THE COMPUTER SYSTEM RESET AND ALL OF THE WARNING PROMPTS ILLUMINATED. THE CONTACT STATED THAT THE ALARM, TURN SIGNALS, HORN, AND NOTIFICATIONS FAILED TO FUNCTION PROPERLY. THE CONTACT ATTEMPTED TO TURN OFF THE IGNITION SWITCH, BUT WAS UNABLE TO REMOVE THE KEY OUT OF THE IGNITION BECAUSE IT WAS TOO HOT. THE DEALER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899731August 31, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MILES PER HOUR, A TRUCK PULLED OUT IN FRONT OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT DRIVER SIDE OF THE TRUCK. THE CONTACT MENTIONED THAT THE BRAKES WERE ENGAGED BUT NOT WITH ENOUGH TIME DUE TO THE TRUCKS RAPID MERGE IN FRONT OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899492August 30, 2016
WHEELS
PLEASE REFERENCE COMPLAINT NUMBER 10899363 FILED ON 8/29/2016. ON 8/30/2016 TWO ADDITTIONAL TIRES OF THE SAME DOT NUMBER WERE FOUND TO HAVE SIMILAR DEFECTS ON THE SAME VEHICLE, BUT HAD NOT COMPLETELY FAILED WITH A BLOWOUT OR AIR LEAKDOWN. THE TWO ADDITTIONAL ORIGINAL EQUIPMENT TIRES ON THE SAME VEHICLE WERE FOUND, DURING INSPECTION WITH THE VEHICLE STATIONARY, TO HAVE SEPARATIONS/BULGES AT THE INNER TIRE EDGE WHERE THE TIRE FACE MEETS THE SIDEWALL. NEITHER OF THESE TIRES CAUSED ANY "THUMPING" DURING DRIVING; HOWEVER, EXAMINATION REVEALED THAT THE SEPARATION HAD BEEN ONGOING FOR ENOUGH TIME TO ALLOW WEAR OF THE RAISED AREA AND FATIGUE CRACKING/CHECKING IN THE SIPES OVERLYING THE SEPARATED AREA. IN ALL CASES, THE SEPARATED AREA WAS PRESSURIZED AND COULD BE PUSHED IN UNTIL THE OUTER TIRE RUBBER CONTACTED THE INNER BODY OF THE TIRE. ADDITTIONALLY THERE WAS NO AIR LEAKAGE OR REDUCTION IN TIRE PRESSURE. MILEAGE AT THE TIME OF THE OBSERVED DEFECT ON THESE TWO ADDITTIONAL TIRES WAS 39,000. THE DOT NUMBER OF THE TWO ADDITTIONAL AFFECTED TIRES IS M643 BHDR 3912. BE ADVISED THAT ALL TIRES ON THIS VEHICLE HAVE BEEN MAINTAINED TO THE TIRE MANUFACTURERS SPECIFICATION. THE ATTACHED PHOTO SHOWS THE SWELLING/SEPARATION/CRACKING/WEAR AT THE TIRE EDGE OF ONE OF THE TWO ADDITTIONAL TIRES FROM DOT NUMBER M643 BHDR 3912 - OBSERVED DEFECT ON 8/30/2016 WAS SIMILAR ON BOTH OF THESE TIRES. DUE THE THE NATURE OF THIS FAILURE, WHERE SEPARATION HAD OBVIOUSLY BEEN ONGOING FOR A PERIOD OF TIME AS INDICATED BY THE WEAR AND CHECKING PATTERN BUT NO "ROAD FEEL" OF THE FAILURE, A DRIVER COULD EASILY END UP WITH AN INSTANT FAILURE/BLOWOUT AT ANY TIME WITHOUT WARNING AS HAPPENED WITH A TIRE ON THIS CAR AS REPORTED IN COMPLAINT 10899363. IN ALL CASES, THE FAILURE WAS ON THE INNER SIDE OF THE TIRE AND NOT READILY OR EASILY BE FOUND WITHOUT A DETAILED INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899638August 30, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
BRAKE AND STEERING SYSTEM DEFECT. WHILE DRIVING THE ANTILOCK BRAKE LIGHT CAME ON, ALSO THE TRACTION CONTROL, STABILI-TRAK, AND BRAKE ASSIST LIGHTS STARTED FLASHING. THE CAR WAS BEING DRIVEN IN DOWNTOWN TRAFFIC AT MODERATE SPEED. THE VEHICLE WAS TAKEN TO A LOCAL DEALERSHIP WHO SAID THAT THIS WAS NOT A SAFETY PROBLEM (WHAT!!!!) AND THAT IT WAS NOT COVERED UNDER THE DRIVETRAIN BUT ONLY PART OF THE 30K COVERAGE. THEY THEN SAID IT WOULD BE AT LEAST A WEEK BEFORE THEY COULD LOOK AT THE CAR. (BRAKE AND STEERING ISSUES NOT A SAFETY PROBLEM?) IN DOING SOME CHECKING ON THE INTERNET IT APPEARS THAT THIS IS A SERIOUS AND ONGOING ISSUE WITH CHEVEROLET AND GM VEHICLES FOR SEVERAL YEARS. IN ADDITION TO THE ABOVE PROBLEM THERE HAVE BEEN EVEN MORE SERIOUS SIDE EFFECTS ASSOCIATED WITH THE BRAKE, STABILITY SYSTEM. SOME EVEN REPORTED TO YOUR DEPARTMENT. IT WOULD BE GOOD IF YOUR DEPARTMENT WOULD BE PROACTIVE AND HAVE THIS ISSUE INVESTIGATED BY SOMEONE OTHER THAN GM. BEFORE THERE ARE FATALITIES ASSOCIATED WITH THIS ISSUE. PERHAPS YOU COULD SPEND SOME TIME LOOKING AT THE VARIOUS FORUMS ON THE WEB AND SEE THAT THERE SEEMS TO BE A MAJOR PROBLEM HERE. I DOUBT ANYTHING WILL BE DONE BUT THANK YOU FOR ALLOWING ME TO VENT. I AM WRITING THIS TO HELP MY SON OUT SINCE IT IS HIS CAR, AND HE A) HAS A FULL LOAD IN COLLEGE AND B) HE IS A LESS HAPPY CAMPER THAN I AM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899129August 29, 2016
ELECTRONIC STABILITY CONTROL (ESC)
CAR MAKES GRINDING NOISE ON LOW SPEED LEFT TURNS. ENGINE HESITATES WHEN MAKING LEFT HAND TURN FROM DEAD STOP . VERY DANGEROUS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899363August 29, 2016
WHEELS
GOODYEAR EAGLE LS 2 TIRE ON A 2013 IMPALA EXPERIENCED A SIDEWALL SPLIT AND TIRE DEFLATION WHILE DRIVING ON A CITY STREET. THE DISTANCE COVERED FROM THE TIME THE TIRE DEVELOPED A PERCEPTIBLE "THUMP" TILL THE SIDEWALL RUPTURED AND TIRE WENT FLAT WAS BETWEEN ONE AND TWO MILES. UNTIL THAT TIME, THE TPS DID NOT COME ON. THE ENTIRE EVENT OCCURRED WITHIN 5 MINUTES. SEPARATION OCCURRED BETWEEN THE RADIAL PLIES AND THE OUTER RUBBER COVERIG OF THE SIDEWALL. THE GOODYEAR EAGLE LS 2 TIRES WERE ORIGINAL EQUIPMENT ON THIS VEHICLE. MILEAGE ON THE TIRES AT THE TIME OF THIS FAILURE WAS 39,000. TIRES HAVE ALWAYS BEEM MAINTAINED TO MANUFACTURERS SPECIFICATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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