Chevrolet Impala Complaints (2011)

505 consumer complaints on file.

#10957543February 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
SERVICE STABILITY TRAC AND REDUCED ENGINE POWER LIGHTS CAME ON. CAR STARTED JERKING AND MAKING NOISES WHEN STARTING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956515February 23, 2017
VEHICLE SPEED CONTROL
2011 IMPALA 3.5L V6 SFI (LZE)OCTOBER, 2016 (60,104 MI) WHILE TRAVELING 60 MPH, THE VEHICLE LOST POWER. DROPPED DOWN TO 20 MPH WHILE ENGINE SURGED. DISPLAY READ, " SERVICE TRACTION CONTROL," SERVICE STABILITRACK," "ENGINE POWER REDUCED." BY FEATHERING THE GAS PEDAL, I WAS ABLE TO GET THE SPEED UP TO 40-45MPH AND DROVE 1 MILE TO GM DEALERSHIP. AT TRAFFIC LIGHT THE VEHICLE SURGED WHILE STOPPED AND NEEDED VERY FIRM BRAKING TO KEEP IT FROM SURGING AHEAD. THE DEALERSHIP STAFF "GUESSED" THAT IT WOULD BE THE THROTTLE POSITION SENSOR WITHOUT DOING DIAGNOSTIC CHECK - I ASSUMED THIS WAS A COMMON PROBLEM. I TOOK MY VEHICLE TO LDA AUTO WHERE THE OWNER/EXPERT ON VEHICLE ELECTRICAL SYSTEMS INSTALLED AN AFTERMARKET THROTTLE BODY ASSEMBLY (PART = $254); THE THROTTLE POSITION SENSOR IS AN INTEGRAL PART OF THE THROTTLE BODY ASSEMBLY SO THE ENTIRE PIECE HAD TO BE REPLACED. A "RELEARN PROCEDURE" WAS PERFORMED. ANY NEEDED ADJUSTMENTS MADE. CODE SYSTEM RESET AND TESTED. VEHICLE WAS TEST-DRIVEN. (LABOR = $80). I DROPPED MY VEHICLE OFF AT 7:00AM, GOT A RIDE TO WORK FROM SHOP STAFF, AND RECEIVED MESSAGE THAT MY VEHICLE WAS COMPLETED SAME DAY. OWNER EVEN DEDUCTED THE $20 "SHOP SUPPLIES" FEE FROM MY BILL BECAUSE HE STATED HE DID NOT USE ANY SUPPLIES. KUDOS FOR HIS HONESTY!!! TOTAL BILL CAME TO A LITTLE LESS THAN $350. OWNER SHOWED ME EXACTLY WHAT HE DID, OFFERED TO GIVE ME THE OLD PART, LET ME CHOOSE WHICH MFG TO ORDER FROM ONLINE. CAN'T SAY ENOUGH GREAT THINGS ABOUT THIS EXPERIENCE! TODAY IS 2/23/2017 AND MY IMPALA HAS NOT HAD ANY OTHER PROBLEMS SINCE THIS REPAIR; IN FACT, IT SEEMS TO BE A BIT MORE RESPONSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956520February 23, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE CONTACT STATED THAT THE TRANSMISSION EXPLODED WHILE THE VEHICLE WAS ON THE ROADWAY. THE CONTACT WAS ABLE TO SAFELY PUSH THE VEHICLE OUT OF THE WAY OF ONCOMING TRAFFIC. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,700.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10955717February 21, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY SERVICE STABILITRACK, REDUCE ENGINE POWER LIGHT CAME ON WHILE I WAS EXITING THE FREEWAY. WHEN THIS HAPPENED I HAD ALMOST NO BRAKE PEDAL. I COULDN'T STOP AT THE LIGHT AT THE END OF THE EXIT, LUCKILY NO OTHER CARS WERE AROUND. IF I HAD BEEN ON A MAIN STREET AT 45MPR AND HAD TO STOP FOR A RED LIGHT I WOULD HAVE NEVER STOPPED ON TIME. I'M VERY LUCKY NO CARS WERE AT THE LIGHT WAITING OR COMING IN A DIFFERENT DIRECTION WITH THE GREEN LIGHT. I SEE THIS PROBLEM ALL OVER EDMUNDS AND ON YOU TUBE AND AS FAR AS I CAN TELL IT'S 100% CHEVROLET. HOW CAN THIS NOT BE A RECALL. THERE ARE DOZENS AND DOZENS OF THE SAME COMPLAINT ON EDMUNDS AND YOU TUBE. IT SEEMS LIKE EVERY YOU TUBE VIDEO HAS A DIFFERENT FIX FOR THE PROBLEM....FROM PULLING OUT THE FUSE TO THE STABILITRACK TO OVER A THOUSAND DOLLARS IN REPAIRS. DOES THERE HAVE TO BE A DEATH TO GET THE ATTENTION OF CHEVROLET. THE LIGHT HAD COME ON A FEW TIMES BEFORE BUT THIS WAS THE FIRST TIME IT HAPPENED WHILE I WAS DRIVING. USUALLY IT CAME ON AND I WOULD TURN THE CAR OFF FOR A FEW MINUTES AND IT WOULD BE FINE......SO HOW COULD THIS BE ANYTHING BUT A MALFUNCTION IF IT GOES OFF AND ON AT ANY WHIM. THEY MUST KNOW ABOUT THIS PROBLEM AS IT SEEMS TO BE VERY PREVALENT AND AGAIN FROM WHAT I HAVE READ IT'S ALWAYS A CHEVROLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954086February 12, 2017
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE WILL NOT DRIVE ANY FASTER THAN 30 MILES PER HOUR. THE DASH LIGHT WARNING READS SERVICE STABILITRAK. VEHICLE SHUTTERS AND JERKS WHEN ATTEMPTING TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947556January 25, 2017
POWER TRAIN
IN THE MIDDLE OF TRAFFIC MY 2011 IMPALA STOP ACCELERATING. THE ENGINE WAS STILL RUNNING AND RPM WAS REACTING BUT NO ACCELERATION. I COULDN'T EVEN PULL TO THE SIDE OF THE INTERSTATE BECAUSE OF NO ACCELERATION. I'VE SEEN ONLINE THOUSANDS OF PEOPLE HAVE HAD THIS EXACT PROBLEM WITH THEIR IMPALA. I WAS NEARLY REAR ENDED AND THIS IS A VERY DANGEROUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945572January 16, 2017
POWER TRAIN
I HAD DRIVEN APPROX. 8 MILES ON AN EXPRESSWAY....WHEN I EXITED THE EXPRESSWAY THE CAR SLOWED DOWN AND WOULD NOT EXCEED 10 MPH. THANKFULLY, I WAS ABLE TO COAST INTO A PARKING LOT. IT WOULD NOT GO FORWARD OR IN REVERSE FROM THEN ON. WHEN I CHECKED THE TRANSMISSION FLUID IT WAS DARK AND HAD SEDAMENTS IN IT. MY VEHICLE HAS ONLY 86000 MILES. I ALWAYS HAVE THE OIL CHANGED AT THE DEALER WHERE I BOUGHT THE CAR. EVIDENTLY, THEY DIDN'T CHECK ALL THE FLUIDS LIKE THEY PROMISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945205January 13, 2017
AIR BAGS
"TAKATA RECALL?' CHECK AIRBAG LIGHT IS ON CONTINUOUSLY. DEALER STATES IT IS NOT A SAFETY ISSUE AND WILL COST OVER $400. TO CORRECT. NOT CLEAR IF THIS LIGHT COULD BE AN ACTUAL WARNING OF MALFUNCTION CAUSING RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940379January 8, 2017
ENGINE
THE ENGINE SPUTTERS AND BOGS DOWN. I HAVE SPENT OVER $300 TRYING TO FIGURE IT OUT, AND NO ONE CAN BECAUSE THERE IS NO DASHBOARD LIGHT THAT COMES ON. IT HAPPENS MAINLY AT A SLOW RATE OF SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935939December 17, 2016
ENGINE, UNKNOWN OR OTHER
TRANSMISSION FAILURE, VEHICLE CUT OFF IN THE MIDDLE OF THE STREET DURING RUSH HOUR. PEOPLE COULD NOT PUSH THE VEHICLE OUT OF STREET. TRANSMISSION /ENGINE LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934535December 11, 2016
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABILITRAK LIGHT CAME ON AS I WAS DRIVING ON THE INTERSTATE. BEFORE I COULD PULL OVER AND CHECK ON IT, THE CAR CUT OFF NEARLY CAUSING AN ACCIDENT AS I WAS ATTEMPTING TO CHANGE LANES AND COULD NO LONGER STEER THE CAR AT ALL. UPON ATTEMPTING TO START AGAIN, AS I WAS ON THE SIDE OF THE INTERSTATE AND NOT AS SAFELY OFF THE ROAD AS I NEEDED TO BE, IT TURNED ON AND OFF AGAIN, THIS TIME WITH THE CHECK ENGINE LIGHT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934440December 10, 2016
ELECTRICAL SYSTEM
WIRE SUPPLYING POWER TO REAR WINDOW DEFROSTER WAS FOUND BURNT AT HARNESS CONNECTOR LOCATED ON PASSENGER SIDE OF VEHICLE NEAR LOWER FUSE PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928063November 26, 2016
ELECTRONIC STABILITY CONTROL (ESC)
STABLITRAC. SERVICE GOES ON. ENGINE SPEED IS REDUCED AND THIS IS HAPPENING INTERNMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927700November 23, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE WARNING INDICATOR ILLUMINATED AND A BEEPING SOUND WAS HEARD. THE ENGINE POWER REDUCE WARNING MESSAGE ALSO DISPLAYED. THE VEHICLE WOULD DECELERATE, BUT ONCE THE VEHICLE WAS POWERED OFF AND RESTARTED, THE ISSUE WOULD BE CORRECTED. THE CONTACT STATED THAT THE FAILURE OCCURRED AT ANY TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924894November 7, 2016
ENGINE, UNKNOWN OR OTHER
CHECK ENGINE - THEN POWER REDUCTION - DOWN TO ABOUT 20 MILES PER HOUR - JERKING ALL OVER THE PLACE - THEN STABLETECK LIGHT COMES ON... EXTREMELY DANGEROUS. LOCAL DEALERSHIP SAYS THIS HAPPENS FREQUENTLY - AND THEY DON'T REALLY KNOW WHATS GOING ON... GM FIX IT PLEASE... I DON'T HAVE 80,000 AND NOW A BUSTED VEHICLE - WON'T BUY ANOTHER GM PRODUCT EVER... OH YEAH - RETIRED FROM GM FAMILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918113October 23, 2016
WHEELS
MY CAR HAS WARN OUT TWO SETS OF TIRES ON THE REAR . THE STILL IS SHOWING . I HAVE ALWAYS KNOWN THE FRONT TIRES TO WARE OUT TWICE AS FAST AS THE REAR. HOWEVER, IT IS NOT HAPPENING WITH THIS IMPALA. FOR SOME REASON THE STEEL IN THE TIRES ARE ALWAYS SHOWING CLOSE TO THE MIDDLE OF THE TIRE. I DON'T DRIVE MUCH SO THIS IS A BIG PROBLEM FOR ME. WHEN IT HAPPENED THE FIRST TIME WITH THE TIRES THAT CAME ON THE CAR, I BOUGHT A NEW SET AND HAD THE CAR ALIGNED. IT HAS DONE IT AGAIN SO I BELIEVE THERE IS A DEFECT IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915537October 12, 2016
WHEELS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE WHEELS HAD SEIZED IN THE FRONT AND THE REAR WHEN, THE VEHICLE WAS IN MOTION. THE CONTACT HAD REPLACED ALL FOUR TIRES BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT AND REAR ALIGNMENT NEEDED TO BE PERFORMED. IN ADDITION, THE ACCELERATOR PEDAL FAILED TO FUNCTION PROPERLY AND THE DEALER REPLACED THE PART. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED WHICH WAS UNREASONABLE FOR THE CONTACT. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915203October 11, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, EXTERIOR LIGHTING
WHEN STARTING FROM A STOP THE CAR JERKS AS IF THE TRANSMISSION IS TRYING TO CATCH UP AND IT FEELS LIKE YOU'VE BEEN HIT FROM BEHIND. IT'S AN ON AND OFF PROBLEM BUT IT HAPPENS IN THE RAIN AND IS DANGEROUS THE DEALER CHANGED THE TRANS OIL AND IT STILL DOES IT. NEXT THE CAR GOES INTO "REDUCED ENGINE POWER" AND "SERVICE STABILITRAK" WHILE DRIVING AND WILL NOT LET ME FINISH MY HIGHWAY DRIVE SAFELY, NO ONE AT THE DEALER CAN HELP WITH THIS EXCEPT TO SAY IT WILL CAST A LOT OF MONEY TO FIX. HEADLIGHTS CONSTANTLY BURN OUT AND I BOUGHT EXPENSIVE LIGHTS LAST TIME AND ONE IS ALREADY BURNT OUT. I HAVE ONLY 1 PAYMENT LEFT AND THE CAR IS READY FOR THE JUNKYARD, YOU WOULD THINK AFTER $28000.00 IT WOULD LAST A LITTLE LONGER. WHAT HAPPENED TO GM??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915064October 10, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
WHILE DRIVING THE CAR I CAME UP TO A RED LIGHT IT STARTED SHAKING THEN A MESSAGE CAME UP THAT SAID SERVICE STABILITRACK AFTER IT TURN OFF AND WOULDN'T TURN BACK ON I HAD TO PUSH IT OUT OF THE MAIN ST TO AVOID GETTING HIT OR CAUSING AN ACCIDENT I ENDED UP GETTING IT TOWED TO MY HOUSE CALLED A MECHANIC TO LOOK AT IT AND HE SAYS IT MIGHT BE MY MOTOR SO I CALLED THE CHEVY DEALER IN LAKEWOOD AND THEY TOLD ME MY WARRANTY WAS UP LAST YEAR SO THEY SAY THEY COULD NOT DO NOTHING FOR ME I HAVE TO FIX IT OUT OF MY POCKET THIS CAR HAD ALREADY TOO MUCH PROBLEMS FROM THE START MY TRANSMISSION BROKE ALSO UNDER 60000 MILES LUCKILY IS WAS COVERED BY WARRANTY BUT NOW I GOT NO CAR NO MONEY AND I'M STILL PAYING FOR THE CAR I GOT ABOUT 2 YRS LEFT TO FINISH IT AND IT DIDN'T EVEN GET TO 100000 MILES I GOT PLAYED ON BUYING THIS CAR ALL MY HARD WORK MONEY IS BEING TAKEN FOR THEM SELLING ME A PROBLEMATIC CAR I SPOKE TO GENERAL MOTORS AND ALL THEY SAID THEY HAVE TO TALK TO A SENIOR ADVISOR IT'S BECOME DANGEROUS TO EVEN DRIVE THIS CAR BECAUSE WHEN SOMETHING HAPPENS TO IT IT STOPS WERE EVER NOW I HAVE A FAMILY KIDS I DON'T FEEL SAFE DRIVING THIS CAR NO MORE I NEED TO KNOW WHAT COULD BE DONE TO FIX THIS PROBLEM IF NOT I HAVE TO PROCEED WITH LEGAL MATTERS AND ALSO GET A CLASS ACTION LAWSUIT STARTED CAUSE THEIRS MANY PEOPLE WITH SIMILAR PROBLEMS AND THE SAME CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914964October 9, 2016
POWER TRAIN
TRANSMISSION REPLACED DUE TO TORQUE CONVERTER FAILURE. 77000 MILES ON MY 2011 IMPALA. THIS VEHICLE IS NOT DRIVEN HARD. DRIVING AT ABOUT 40 MPH- THE VEHICLE SLIPPED OUT OF GEAR. VERY SCARY FOR THIS TO HAPPEN. TRAFFIC WAS VERY LIGHT. I WAS FEARFUL BECAUSE THE STREET I WAS ON WAS ONLY ONE LANE IN EACH DIRECTION, AND NOT MUCH OF A SHOULDER. I FELT VERY LUCKY I WAS NOT ON THE FREEWAY. THIS I BELIEVE COULD HAVE BEEN VERY DANGEROUS. I WAS ABLE TO DRIVE THE CAR AT A VERY SLOW SPEED TO A DEALERSHIP THAT WAS LESS THAN A MILE AWAY. SAD PART I WAS OVER 300 MILES FROM HOME. TORQUE CONVERTER FAILURE CAUSED HEAVY METAL DEBRIS IN THE TRANSMISSION LEAVING ME WITH A BILL TOTALING $3368.52. (PLUS OTHER EXPENSES DUE TO MY DISTANCE FROM HOME.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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