Chevrolet Impala Complaints (2011)

505 consumer complaints on file.

#11033299October 13, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TRACTION CONTROL LIGHT, STABILITRAC LIGHT, AND ENGINE LIGHT ALL CAME ON WHILE DRIVING DOWN HIGHWAY. THIS CAUSED THE CAR TO START JERKING AND SHIFTING HARD, ALSO ENGINE RUNNING LIKE IT HAS A MISFIRE NOW. BEFORE THIS BEGAN THE CAR WAS RUNNING AND SHIFTING PERFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031974October 5, 2017
AIR BAGS, SEATS
WELL I HAVE NOT TO MANY COMPLAINTS AS I DO MY OWN MAINTENANCE BUT SINCE I PURCHASED THE CAR USED AT 32000 MILES AT 83000 DRIVER SEAT HEATER UNION AND NOW AT 114764 MILES SERVICE AIR BAGS LIGHT IS ON DISPLAY AND LIGHT IS ILLUMINATED AT ALL TIMES. IT STARTED WHEN CAR WAS TURNED ON SEPT 30 2017 IN THE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031620October 3, 2017
AIR BAGS
MU AIRBAG LIGHT KEEP COMING ON. REPLACED SENSORS AND ATILL HAVEN'T FIXED2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020489August 30, 2017
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
JUNE 8 2013: WHEN DRIVING, NOTICED ON THE FREEWAY, IT WASN'T SMOOTH AT TIMES. THE TRANSMISSION'S SHIFTING WAS PRETTY ROUGH. NO INDICATION OF ANY ISSUES POPPED UP ON DASHBOARD. WHEN ARRIVING AT FREEWAY RAMP, IT FELT LIKE I WAS HYDROPLANING, BUT ON GRAVEL. THEN, NOTICED WHEN PRESSING THE ACCELERATOR, WAS NOT GOING ANYWHERE, BUT FELT LIKE I WAS IN NEUTRAL. WAS ABLE TO PULL IN AND TAKE A LOOK... TRANSMISSION FLUID WAS FINE... NOTHING POPPED UP ON THE DASHBOARD. NOTHING! THE INDICATORS FOR TIRES, OIL, ETC WERE SHOWING INFO, BUT NOTHING TO INDICATE IT HAD DIED!! DROPPED IT OFF AT THE DEALERSHIP - HAD JUST BOUGHT IT IN JULY 2012. 11 MONTHS LATER, THIS?!?!? THEY ARE SAYING THEY HAVE NEVER SEEN IT THIS BAD, EVEN WHEN COMPARED TO OTHER OLLLLLLDER CARS, THIS WAS THE WORST. THEY HAVE TO REPLACE THE ENTIRE TRANSMISSION. THEY CALLED IN THE GM PEOPLE TO TAKE A LOOK AT IT.THEIR AUTO TRANS CONCERN: CUSTOMER STATES TOWED IN TRANSMISSION WILL NOT MOVE AT TIME OF WRITE UP REVERSE AND FORWARD WORKING INPUT AND REACTION CARRIER EXCESSIVE CLEARANCE METAL IN TORQUE CONVERTER., VALVE BODY, BURNT CLUTCHES CALL TAC CASE #71-1194752825 PRIVE COMP ADVISED TO REPLACE TRANS DUE TO COST WITH SRTA. ORD SERIAL #619ASBWJR6J PRELACW TIH SRTA FLUSH CODE 693FFEE5 THEY REPLACED IT UNDER WARRANTY... TOTAL COST WAS $4400 AUG. 29, 2017. THE REPLACED TRANSMISSION FAILED. WE WERE ON THE FREEWAY, JUST GOT OFF, WHILE IN MOTION, THERE WAS SOME REALLY ROUGH VIBRATION. COULD NOT GO ANY FASTER THAN 25 MPH. NO LIGHT INDICATIONS ON THE DASHBOARD. IT TELLS ME IF FLAT TIRE, BLINKER IS ON, THE TEMPERATURE OUTSIDE, ETC ETC, BUT NOTHING WRONG WITH THE TRANSMISSION. I'M NOT SURE IF IT'S RELATED, BUT WE SMELLED VINEGAR EVERY TIME WE STARTED THE CAR FOR ABOUT 4 DAYS STRAIGHT. WE NOTICED THAT WHEN ACCELERATING, IT'S OKAY, BUT WHEN LETTING OFF THE GAS ON THE FREEWAY, IT "SHUDDERS."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020035August 28, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT HE HAD REVERSED THE VEHICLE AND THEN SHIFTED INTO THE DRIVE POSITION AND WHEN HE DEPRESSED THE ACCELERATOR PEDAL, HE HEARD AN ABNORMAL NOISE AND THE VEHICLE FAILED TO DRIVE FORWARD. IN ADDITION, THE CONTACT STATED THAT THE WHEELS HAD SEIZED. THE VEHICLE WAS TOWED TO A LOCAL INDEPENDENT MECHANIC WHERE HE DIAGNOSED THAT THE TRANSMISSION HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO CONTACTED HIS LOCAL DEALER ( PLATINUM CHEVROLET: 3001 CORBY AVE, SANTA ROSA, CA, 95407) WHERE HE INQUIRED TO PROVIDE HIM WITH A DIAGNOSIS. THE VEHICLE WAS NOT SERVICED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE UNDER CASE NUMBER: 83215496968, AND STATED THAT SOMEONE WOULD CONTACT HIM BACK. THE FAILURE MILEAGE WAS 75,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015143August 14, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TAKATA RECALL MY STABILA TRACT AND REDUCED POWER TRACTION CONTROL KEEPS COMING UP ON MY DASHBOARD IT STARTS JERKING AND NO POWER. EVERY TIME I START MY CAR THESE LIGHTS COME ON AND THE CAR WILL NOT PICK UP SPEED IT HAPPENED ON THE FREEWAY IT COULD HAVE CAUSED AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012658August 3, 2017
POWER TRAIN
THE TRANSMISSION WILL FREQUENTLY FAIL TO ENGAGE WHEN STARTING FROM A FULL OR PARTIAL STOP. TURNING LEFT ACROSS TRAFFIC IS EXTREMELY DANGEROUS, AS YOU NEVER KNOW WHEN THE TRANSMISSION WILL FAIL TO ENGAGE. THIS HAS BEEN A ONGOING PROBLEM WITH THIS VEHICLE SINCE THE CAR HAD 38000 MILES ON IT. THIS IS OUR THIRD IMPALA THAT HAS HAD THIS PROBLEM. THE FIRST IMPALA THAT HAD THIS PROBLEM, THE CHEVROLET DEALER COULD NOT DIAGNOSE. THE TRANSMISSION PRESSURE SOLENOID WAS REPLACED BY A LOCAL TRANSMISSION SHOP. THIS FIXED THE PROBLEM FOR THAT CAR. WE ALSO HAVE A 2008 IMPALA THAT HAS THE SAME PROBLEM. THREE IMPALAS, THE SAME TRANSMISSION PROBLEM IN ALL THREE. THE PART NEEDS TO BE RECALLED. WE HAVE DELAYED HAVING THE PART REPAIRED BECAUSE IT IS QUITE COSTLY AND WE HAD HOPED THAT CHEVROLET WOULD DO THE RIGHT THING AND RECALL THE PART ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011612July 31, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING 45 MPH, THE TRACTION CONTROL, SERVICE STABILITY, CHECK ENGINE, AND ENGINE POWER INDICATORS ILLUMINATED. THE VEHICLE JERKED AND THE CONTACT DECELERATED THE VEHICLE TO 10 MPH; HOWEVER, THE SPEEDOMETER INDICATED 40 MPH. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT THERE WAS NO ANSWER. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005839July 17, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
CHECK DRIVER SIDE AIR BAG LIGHT. DEALER INSPECTION RESULTED IN "BAD SENSOR". WANTED $400. TO REPLACE. CURRENT ISSUE: AWAY FROM HOME. CAR STARTED BUT ENGINE VERY ROUGH. CHECK ENGINE LIGHT, MESSAGE "LOSS OF POWER", CHECK STABIL-TRACK". CAR WOULD SHIFT INTO DRIVE AFTER REVVING UP TO 3K RPM. MAX SPEED ATTAINABLE 55 MPH. MADE IT HOME. NOW UNABLE TO START CAR. (NEW BATTERY) OTHERS WITH SIMILAR PROBLEMS HAD TO REPLACE/CLEAN THROTTLE CONTROL SENSOR?? SOME WERE AT HIGHER SPEED WHEN THE LOSS OF POWER OCCURRED. NO START IS ANOTHER ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001561June 26, 2017
UNKNOWN OR OTHER
AFTER STARTING THE MY CHEVY IMPALA THE ENGINE STARTED SHAKING RAPIDLY. IT SHOWED SERVICE STABILTRAK, LOW ENGINE POWER & THE CHECK ENGINE LIGHT CAME ON. I SHUT THE CAR OFF & STARTED IT AGAIN. IT DID THE SAME THING. I CUT IT OFF BUT IT DID THE SAME THING. I CUT IT OFF 1 MORE TIME BECAUSE I DID NOT FEEL SAFE DRIVING IT & WAITED A MINUTE BEFORE TRYING TO START IT AGAIN. SURPRISINGLY THE ENGINE WAS RUNNING ROUGH. I TOOK IT TO AN AUTO STORE WHERE THE CODES SHOWED THROTTLE ISSUES. I TOOK IT TO A MECHANIC. HE DID SOME ADDITIONAL TESTS & INFORMED ME THAT I HAD A BAD THROTTLE BODY. I HAD TO HAVE THIS REPLACED WHICH I WAS INFORMED THAT GM HAS HAD ISSUES WITH THROTTLE BODY & COMPONENTS. VERY DISAPPOINTED THAT THIS WOULD HAPPEN. IM CONCERNED THAT THIS MIGHT HAPPEN AGAIN OR HAPPEN DURING DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994956June 13, 2017
POWER TRAIN, STEERING
MY DAUGHTER WAS DRIVING THIS VEHICLE HOME FROM A TRIP AND STOPPED AT A STORE. WHEN SHE RETURNED TO THE VEHICLE IT WOULD NOT MOVE. WE HAD TO HAVE THE VEHICLE TOWED AND HAD TO REPLACE THE TRANSMISSION AND REPLACE THE STEERING GEAR ON THIS VEHICLE. THE VEHICLE ONLY HAS 55,500 MILES ON IT. I DON'T FEEL THIS IS A REPAIR THAT SHOULD HAVE BEEN NECESSARY WITH THIS FEW MILES. WE ARE THE ORIGINAL OWNERS ON THE VEHICLE AND TOOK POSSESSION FROM THE DEALERSHIP ON 2/2/11. I DO HAVE THE REPAIR BILLS. WORK WAS PERFORMED ON 6/9/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993052June 4, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
WHILE DRIVING ON THE EXPRESSWAY AT ABOUT 65MPH MY CAR SUDDENLY ALERTED "SERVICE STABILTRAK, SERVICE TRACTION CONTROL, ENGINE POWER REDUCED" AND I WAS NOT ABLE TO UTILIZE CRUISE CONTROL ANYMORE AND IT STARTED TO SLOW DOWN TO APPROXIMATELY 40MPH. THEN MY VEHICLE STARTED TO JERKILY MOVE & THEN IT ALERTED "STARTER DISABLED SERVICE THROTTLE" AND MY CAR SHUT DOWN (STEERING ALTERED & CAR SHUT OFF). I WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD & TRIED TO RESTART MY CAR (UNSUCCESSFULLY FOR APPROXIMATELY 10 MINUTES). DID I MENTION I HAD MY 2 CHILDREN IN THE CAR WITH ME WHEN THIS HAPPENED? THIS WAS TERRIFYING AS MY CAR JUST STOPPED-I HAD MINIMAL WARNING & WHEN TRAVELING ON THE INTERSTATE IT COULD'VE BEEN A LOT WORSE. AFTER READING HOW FREQUENTLY THIS HAPPENS, WHY HASN'T IT BEEN RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992969June 3, 2017
ELECTRONIC STABILITY CONTROL (ESC)
I WAS IN MOTION WHEN MY CAR NOTIFIED ME OF ENGINE REDUCE POWER AND MY CHECK ENGINE LIGHT CAME ON ALONG WITH MY TRACTION LIGHT. I RECEIVED A LETTER IN NOVEMBER OF 2015 ABOUT THIS AND TO NOTIFY THE DEALERSHIP OF THIS WHEN IT HAPPENS. I NOTIFIED THE DEALERSHIP ABOUT THIS AND THEY KEPT MY CAR FOR 2 DAYS TO FIND AN EXCUSE NOT TO TAKE CARE OF THE PROBLEM DESCRIBED IN THE LETTER. I WAS TOLD THAT THEY WOULD LOOSE $1200 IF THEY FIXED THE ISSUE DESCRIBED IN THE LETTER. I GUESS MY SAFETY AND LOYALTY AS A CUSTOMER MEANS NOTHING. THIS HAPPENED ON OR AROUND 4/04/2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991309May 23, 2017
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, WHEELS
I HEAR A HORRIBLE GRIND WHEN MAKING A LEFT HAND TURN AFTER A STOP, CAR ALSO FELT LIKE IT DID NOT WANT TO GO FORWARD CAUSING HESITATION IN LEFT HAND TURN - VERY DANGEROUS WITH ONCOMING TRAFFIC. HAVE HAD IT TO MECHANIC MANY TIMES, EITHER THEY COULDNT FIND THE PROBLEM OR WOULD FIX THIS OR THAT AND THEN PROBLEMS RIGHT BACK WITHIN DAYS IF NOT HOURS. OCCASIONALLY GET SERVICE STABILITRAC AND/OR ABS LIGHTS, USUALLY LIGHTS WOULD CLEAR BY NEXT DAY WHEN I TOOK TO MECHANIC AND AGAIN THEY'D EITHER FIND NO PROBLEM OR TRY A FIX -STILL A PROBLEM. I BELIEVE THEY'RE GOING TO TRY TO REPLACE WHEEL BEARING NEXT BUT FROM ALL FORUMS I'VE READ THIS DOESN'T SEEM TO HELP PEOPLE EITHER, PROBLEM COMES RIGHT BACK, RECENTLY RACK AND PINION HAD TO BE REPLACED COSTING $700 TO FIX, WITHIN 2 DAYS I HEARD THE GRIND, HAD HESITATION ON A LEFT HAND TURN, NOTICED FLUID UNDER MY VEHICLE UPON RETURN HOME, HOPED IT WAS A/C CONDENSATION, WITHIN DAYS THE POWER STEERING IS GOING OUT AGAIN - TURNS OUT NEW RACK AND PINION IS LEAKING AND CAR IS COMPLETELY OUT IF POWER STEERING FLUID AGAIN AFTER 2 WEEKS. I CAN'T HELP BUT WONDER IF THE SOUND AND GRIND ISN'T WHAT'S CAUSING MY RACK AND PINION ISSUES AS WELL? HAVE OWNED 2 YEARS NOW WITH THIS PROBLEM CONTINUOUSLY THROUGHOUT OWNERSHIP OF THE VEHICLE. APPROX. 68K MILES ON IT WHEN PURCHASED NOW ALMOST 90K HAVE TO BE VERY CAUTIOUS MAKING LEFT HAND TURNS THAT THERE IS NO ONCOMING TRAFFIC AS HESITATION MAY CAUSE YOU TO GET HIT IF VEHICLE CAN'T TURN IN TIME. HAVE TO COMPLETELY LET OFF GAS AND TRY AGAIN SOMETIMES STILL GRINDS IF SO REPEAT IS ALL YOU CAN DO. BECOMING VERY SCARY AND COSTLY WITH NO FIX FOUND SO FAR!!! PLEASE INVESTIGATE! MULTIPLE POSTS REGARDING SAME ISSUE SOME ON NEWER MODELS, VERY MUCH A SAFETY ISSUE I CAN'T EVEN TEACH MY CHILD TO DRIVE IN THE CAR AS I AM AFRAID FOR THEIR SAFETY IN IT, AS WELL AS MY OWN SAFETY EVER TIME I TRY TO MAKE A LEFT HAND TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990686May 19, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING MY CAR ON THE FREEWAY, STABIL TRAC COMES ON, AND IT SAYS ENGINE POWER REDUCED. THIS CAUSING ME TO DRIVE IN THE SLOW LANE. THE LAST TIME THIS HAPPENED THE CAR SHUT OFF ON ME WHILE ON THE FREEWAY. MY FAMILY AND I WERE ALMOST STRUCK FROM BEHIND. WE'VE HAD THIS ISSUE BEFORE, AND WE GOT IT FIXED. I TOOK IT TO THE DEALERSHIP LAST WEEK, AND THEY WERE UNABLE TO GET ANY CODES. BASICALLY WHEN THIS HAPPENS THE CHECK ENGINE LIGHT WILL COME ON, AND IT'LL BE GONE THE NEXT DAY. THIS IS A SCARY SITUATION FOR ME BECAUSE I HAVE TO TRAVEL EVERY OTHER WEEKEND, AND I DON'T NEED THIS HAPPENING TO MY FAMILY AGAIN. I DON'T THINK WE SHOULD HAVE TO KEEP PAYING FOR THE SAME PROBLEM OVER AND OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983097May 2, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
I CONTINUE TO HAVE PROBLEMS WITH MY FRONT LEFT HUB AFTER REPLACING. I HAVE REPLACED THE WIRING HARNESS AS WELL. WONDERED IF THERE ARE SERVICE BULLETINS WITH THIS SAME ISSUE. WHILE DRIVING THE CAR IT MAKES A HORRIBLE GRINDING NOISE DESCRIBED TO ME AS THE HUB ADJUSTING THE SPEED OF ONE TIRE TO MATCH THE OTHER. IT ALSO FLASHES BRAKE ASSIST AND STABILITRACK ISSUES AS WELL AS ANTI LOCK ALERT. THIS HAPPENS MOSTLY TURNING LEFT BUT MOST RECENTLY EVEN WHILE DRIVING STRAIGHT DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981098April 27, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING IN A RAIN STORM, THE WINDSHIELD WIPERS FAILED TO FUNCTION DURING USE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A FAULTY BEARING IN THE WINDSHIELD WIPER TRANSMISSION AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT THE CONTACT STATED HE WAS INFORMED THAT THERE WERE NO RECALLS AND NO ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981161April 27, 2017
ELECTRICAL SYSTEM
WHEN DRIVING MY CAR IT GIVES ME SERVICE STABILITY TRAC/ POWER ENGINE DOWN MESSAGE AND THE CHECK ENGINE LIGHT COMES ON SOMETIMES THE CAR WILL CUT OFF WHILE DRIVING USUALLY THE MESSAGE WILL GO AWAY AFTER A FEW DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967984March 23, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING IN REGULAR TRAFFIC,THE WARNING SYSTEM SIGNALS, AND A MESSAGE "SERVICE STABILITRAK SYSTEM, BRAKE LIGHT." THERE IS NO REDUCED POWER, NOR CHECK ENGINE LIGHT. I HAD SERVICE FOR THIS PROBLEM 2 YEARS AGO, NOW ITS BACK! ONSTAR SHOWS SYSTEM "NORMAL, NO ISSUES." WHAT'S GOING ON???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957506February 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
ENGINE SHUT DOWN ON THE HIGHWAY, COASTED TO STOP ON SHOULDER. ENGINE WOULD NOT RESTART. WAITED 5 MINUTES THEN ENGINE RESTARTED ERROR MESSAGE DISPLAYED BEFORE ENGINE STOPPED RUNNING: SHUTTING DOWN THROTTLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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