Chevrolet Impala Complaints (2016)

111 consumer complaints on file.

#11310586February 21, 2020
UNKNOWN OR OTHER
2016 POLICE IMPALA WITH 63,829 CAUGHT FIRE AND IS NO LONGER USABLE. THE OFFICER PARKED AND LOCKED THE CAR UP TO DO A FOOT PATROL AROUND BUILDING 33 ON DLA RICHMOND. WHEN HE RETURNED TO THE CAR, KEYFOB WOULD NOT OPEN THE DOOR SO HE OPENED IT MANUALLY. WHEN HE OPENED THE DOOR, THE SMOKE FROM THE FIRE BILLOWED OUT, BUT THE FIRE WAS ALREADY OUT. THE DLA FIRE DEPARTMENT INDICATED THAT THE FIRE STARTED AT THE DRIVER SEAT ELECTRIC MOTOR. MAINTENANCE RECORDS INDICATE THE SEAT MOTOR WAS PREVIOUSLY SERVICED/REPLACED BY HERITAGE CMA CHEVROLET ON AUGUST 24, 2018.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11306251January 31, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING MY VEHICLE, THE RPM GOES TO 4 OR 5 WHILE ONLY ATTEMPTING TO DO SPEED LIMING, IT STALLS AND JERKS AS IF SOMEONE IS PULLING ON THE VEHICLE AS I TRY TO ACCELERATE. ON THE EXPRESSWAY, MY VEHICLE STRUGGLES TO HIT 40MPH - 60MPH WITHOUT IT FEELING FORCED AND RPM AT 5. IT STALLS TO REVERSE SOMETIMES AND STALLS TO TAKE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300883January 21, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CONCERNING THE 2016 CHEVROLET IMPALA TRUNK, THERE WERE SEVERAL OCCASIONS OF THE TRUNK BEING FOUND OPENED ON IT'S OWN WHEN NOT IN USE. RECENTLY, THE TRUNK WILL NOT CLOSE OR WILL NOT OPEN. I'VE PURCHASED FUSES TO NO AVAIL AS THEY CONTINUE TO BLOW. CONTACTED CHEVROLET CUSTOMER CARE, THEY LIED AND SAID NO COMPLAINTS HAD BEEN RECEIVED ON ANY MODELS SINCE 2000. THERE ARE AT LEAST 2 OTHER COMPLAINTS ABOUT THE TRUNK ON THE NTHSA SITE. CHEVROLET (ROB) INFORMED ME MY COMPLAINT IS NOW IN THEIR RECORDS. CONCERNING THE ELECTRICAL SYSTEM, DOORS COULD BE HEARD CLICKING WHEN NOT IN USE. MY BATTERY HAS DRAINED SEVERAL TIMES DUE TO EROSION. I PURCHASED NEW CABLE WHICH WORKED FINE FOR SOME MONTHS BUT THEN HAD TO PURCHASE NEW BATTERY. THESE ARE OBVIOUS ISSUES GM SHOULD ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298304January 9, 2020
UNKNOWN OR OTHER
TRUCK LID WONT OPEN IN GARAGE, TRIED FACTORY REMOTE, TRIED LATCH ON REAR OF TRUCK LID, TRIED TRUCK RELEASE LOCATED BY STEERING WHEEL. ALL THREE ITEMS ABOVE WONT WORK. HAD TO CLIMB THROUGH REAR SEATS TO GET THE TRUCK TO OPEN. AND PULL SAFETY LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288781December 12, 2019
AIR BAGS, POWER TRAIN, SEAT BELTS
WHEN I WAS DRIVING DRIVING ON THE 91 FREEWAY GOING TO WORK AT THE SPEED, APPROXIMATELY 65 MPH THE TRANSMISSION STARTED SHIFTING ERRATICALLY LIKE IT WAS GOING TO STOP OR IT WAS STUCK IN THE WRONG GEAR. MY HUSBAND WAS TOLD TO MAKE AN APPOINTMENT TO BRING THE CAR INTO GMC WEEKS LATER THEY FINALLY DECIDED THAT WE COULD BRING THE CAR IN ONLY TO BE TOLD THAT THERE WAS NO LIGHTS ON THE DASH BOARD AND THEY TEST DROVE IT AROUND THE BLOCK AND DID NOT FEEL ANY ISSUES.THAN AROUND OCTOBER I WAS DRIVING AND THE AIR BAG LIGHT KEPT POPPING UP ON THE DASHBOARD AND MAKING A BEEPING NOISE AROUND EVERY 2-3 MINUTES OF DRIVING. MY HUSBAND TOOK THE CAR BACK IN TO THE DEALERSHIP(PENSKE CHEVROLET IN CERRITOS AUTO SQUARE) THE TECHNICIAN UNHOOKED THE WIRES FOR THE AIR BAG AND SAID THAT THEY WOULD ORDER THE PART. I WAS INFURIATED!! NOT ONLY WAS I DRIVING A CAR THAT I DO NOT FEEL SAFE IN BUT. I HAVE TO PUT MY 12 YEAR OLD DAUGHTER WHO HAS BEEN HAVING SEIZURES LIFE IN DANGER AS WELL. THE TECHNICIAN ALSO STATED THAT THERE IS A SAFETY RECALL ON THE DEFECTIVE SEAT BELTS AS WELL. ONE MONTH LATER THE DEALERSHIP CALLS MY HUSBAND AND SAYS THAT THE PART IS IN FOR THE SEAT BELT AND AIRBAGS HE INSTALLS IT AND CALLS MY HUSBAND AND SAYS THAT THE PARTS ARE DEFECTIVE. 2 MONTHS LATER TODAY AND STILL HAVE NO PARTS, NO SOLUTION AND THE CONSTANT RUN AROUND!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288261December 10, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
I DRIVE A 2015 CHEVY IMPALA, 3 DIFFERENT MECHANICS HAVE TOLD ME MY BRAKES ARE GOOD AS NEW AND I SHOULDN'T HAVE ANY PROBLEMS WITH THEM HOWEVER MY CAR IS STILL HAVING TROUBLE COMING TO A COMPLETE STOP AND IT'S SCARY BECAUSE NOT ONLY DO I HAVE TWO CHILDRE BUT I ALSO LIVE IN A SNOWY STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282389November 25, 2019
STEERING, UNKNOWN OR OTHER
I PURCHASED A '16 IMPALA LS2 WITH 37K MILES, AFTER OWNING IT FOR A WEEK, I CHECKED THE AIR PRESSURE ON THE SPARE TIRE TO FIND THE TRUNK WITH ABOUT 4" OF WATER IN TRUNK, THE DEAL REPLACED THE TAIL LIGHT GASKETS AND HAVE NOT HAD AN ISSUE SINCE. AFTER DRIVING THE CAR FOR 6 MONTHS AND JUST OVER 10K MILES, I WAS DRIVING THROUGH THE SMALL TOWN I LIVE IN AND MY POWER STEERING JUST STOPPED WORKING AND "POWER STEERING FAILURE" NOTE POPPED UP. THANKFULLY GOT PULLED OVER SAFELY, TURNED CAR OFF, WAITED 30 SEC., RESTARTED THE CAR AND STILL NO POWER STEERING. WAS ABLE TO GET THE CAR TO THE DEALER SHIP WHERE I BOUGHT CAR, I WAS FORTUNITE THAT I WAS ONLY 200 YARDS FROM DEALERSHIP. DEALERSHIP CALLED AFTER HAVING CAR FOR ABOUT 4-5 HOURS AND THEY CANT FIND ANY PROBLEM!!! I SURE HOPE THAT THEY DO FIND SOMETHING AND THEY FIX IT. MY "CERTIFIED" WARRANTY WILL EXPIRE IN ABOUT 2500 MILES AND I DON'T WANT THE PROBLEM TO HAPPEN AGAIN AND HAVE TO PAY OUT OF POCKET WHEN THIS IS CLEARLY AND ISSUE ON THESE ELECTRONIC STEERING MODULES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269159October 17, 2019
ELECTRICAL SYSTEM
WHEN DRIVING THE VEHICLE EVERYTHING GOES OUT YOU HAVE NO CONTROL, THE VEHICLE IS COMPLETELY DARK, ABSOLUTELY NO CONTROL. THE VEHICLE WAS IN MOTION, HAD NO POWER AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257988September 25, 2019
EXTERIOR LIGHTING
WHILE DRIVING HEADLIGHTS WOULD NOT COME ON, NOTHING IS WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257750September 24, 2019
AIR BAGS, SEAT BELTS
MY IMPALA AIR BAG LIGHT FREQUENTLY LIGHTS UP. THEN THE PASSENGER AIR BAG LIGHT SAYS OFF EVEN WHEN THERE IS A PASSENGER. AT OTHER TIMES THE PASSENGER SEAT BELT SIGN IS ON AND THE AIR BAG SIGN SAYS ON, AND THERE IS NO PASSENGER. IT HAPPENS WHEN I START THE CAR AND RANDOMLY WHILE DRIVING. I HAD THIS DIAGNOSED AT A CHEVY DEALER AND THE CAR NEEDS PASSENGER PRESENCE SENSOR AND ELECTRONIC CONTROL UNIT HARDWARE. THESE PARTS ARE EXPENSIVE. THE IMPALA HAS 41000 MILES. I BELIEVE THIS A SAFETY CONCERN FOR REQUIRED EQUIPMENT ON AUTOMOBILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252557August 31, 2019
ELECTRICAL SYSTEM, ENGINE
WENT TO START THE CAR AND THE SIDE DETECTION SYSTEM WENT OUT AND IS CAUSING ELECTRICAL PROBLEMS IN THE CAR. SIDE DETACTION, COMPUTER, IGNITION, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252150August 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
CAR WOULD NOT START AND ALL OF MY SENSORS ARE GOING OFF NEEDING TO BE SERVICED. THEN IT GOES AWAY. I DROVE IT THE DAY BEFORE WITH NO PROBLEMS. GO TO MY CAR THE NEXT DAY AND ALL OF MY SENSORS ARE ACTING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244176August 15, 2019
ELECTRICAL SYSTEM, STEERING
THE POWER STEERING IS ELECTRIC AND IT'S JUST TURNING OFF WHEN THE CAR MAKES A TURN WITHOUT NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234659July 24, 2019
STEERING
DRIVING ON 2 LANE HIGHWAY AROUND 40-45 MPH WHEN SUDDENLY THE STEERING WHEEL BECAME EXTREMELY HARD TO TURN. WARNING MESSAGE "SERVICE POWER STEERING DRIVE WITH CAUTION" POPPED ON. HAD EXTREME RESISTANT TRYING TO TURN INTO A PARKING LOT TO CHECK FOR LOST OF FLUID. NEARLY HIT A CAR TRYING TO GET THE IMPALA INTO THE PROPER RIGHT LANE. AFTER ABOUT 30 MINUTES OF LOOKING IN OWNER'S MANUAL AND SEARCHING IN ENGINE COMPARTMENT TO DISCOVERED THAT THIS IS AN ELECTRIC STEERING. CHECK FOR ANY BLOWN FUSE - FOUND NONE. AFTER ABOUT 45 MINUTES FROM PULLING OVER, RESTARTED THE ENGINE AND FOUND POWER STEERING HAS RETURN TO NORMAL OPERATION. MILEAGE IS 52,454. WILL BE CONTACTING DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233353July 18, 2019
TIRES
2016 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO MALFUNCTION OF TIRES. *LD THE CONSUMER STATED THAT THE TIRES WERE THE CAUSE OF THE ACCIDENT. THE TIRE MANUFACTURER DID NOT ACCEPT RESPONSIBILITY BUT, STATED THE TIRE DAMAGE WAS DUE TO THE ACCIDENT ITSELF.*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11232025July 15, 2019
UNKNOWN OR OTHER
TRUNK FILLED WITH WATER IN TIRE COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231790July 14, 2019
AIR BAGS
AIR BAG LIGHT COMES ON AND OFF{INTERMITTINGLY) WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230608July 9, 2019
AIR BAGS
THE PASSENGER AIR BAG LIGHT KEEPS COMING ON SO THEREFORE THE PASSENGER IS NOT PROTECTED. MY CAR IS ONLY 3 TEARS OLD AND THE AIRBAGS SHOULD NOT BE MESSING UP. THE EXTENDED WARRANTY WILL NOT COVER IT. IT IS GOING TO BE $1250.00 TO GET IT FIXED I HAVE A CAR NOTE AND I AM NOT ABLE TO PAY THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218404June 6, 2019
UNKNOWN OR OTHER
SUNROOF EXPLODED WHILE DRIVING ON HWY AT 65MPH, TWO MINUTES AFTER STOPPING AT A CONVENIENCE STORE. 92F OUTDOOR TEMP. AC JUST COOLED OFF VEHICLE. 2017 BLACK CHEVY IMPALA LTZ. BOTH FRONT WINDOWS AND WINDSHIELD PREVIOUSLY CRACKED AFTER STARTING TO DRIVE WHILE CAR COOLING OFF (AC ON) DURING PREVIOUS SUMMERS. I WAS ON THE PHONE DURING THE SUNROOF BLOWOUT AND THE OTHER PARTY WAS WITNESS TO THE EXTREMELY LOUD EXPLOSION SOUND. THANK GOODNESS I DECIDED TO TINT THE SUNROOF WHEN I BOUGHT IT, COULD HAVE BEEN MUCH WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210725May 29, 2019
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
MY VEHICLE WAS INSPECTED AND AND MARKED "GOOD" FOR BRAKES BY FAIRWAY CHEVROLET DEALER IN LAS VEGAS, NV. THE BRAKING SYSTEM DIDN'T SEEM TO WORK AS DID BEFORE. I WAS DRIVING ABOUT 30 MPH APPROACHING AN INTERSECTION WHEN THE VEHICLE IN FRONT OF ME SUDDENLY STOPPED ON THE YELLOW LIGHT. I HIT THE BRAKES AND HELD IT SO HARD I GOT A FOOT INJURY. WITH PLENTY OF ROOM TO STOP THE BRAKES FAILED TO STOP MY VEHICLE BEFORE I COLLIDED INTO THE VEHICLE IN FRONT OF ME. THE AIRBAGS DIDN'T DEPLOY. THE DAMAGE TO MY FRONT END IS ESTIMATED OVER $6000 TO REPAIR. THE OTHER VEHICLE ONLY GOT A SCRATCH ON THE BUMPER. I HAD TO GO TO AN URGENTCARE FACILITY TO RECEIVE EMERGENCY CARE. SOMETHING IS WRONG WITH THE BRAKING SYSTEM. THE SAME SYMPTOMS ARE IN OUR 2014 EQUINOX BUT THE DEALER SAYS THERES NOTHING WRONG. PLEASE CALL ME FOR ANY NEEDED INFORMATION. I CAN SEND MORE PICTURES.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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