Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10850644March 20, 2016
UNKNOWN OR OTHER
MY CAR WANT START SOMETIMES. I'VE TAKEN TO THE SHOP AND NOTHING WAS WRONG. IT'S STARTS LIKE NOTHING WAS EVER WRONG. I'VE PUT A BATTERY IN IT. CHANGED THE FUEL FILTER AND IT STILL DOES THIS. MY CAR HAS BEEN SITTING FOR MONTHS AND TODAY IT STARTED. IT IS ALWAYS PARKED WHEN THIS HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850044March 16, 2016
SERVICE BRAKES
BOUGHT VEHICLE IN APRIL, 2002. WE HAVE HAD REPEATED MALFUNCTIONS OF THE TRACTION CONTROL SYSTEM. I HAVE UPLOADED A FEW OF THE REPAIR DOCUMENTS WE HAD COLLECTED OVER THE YEARS. I HAVE SEVERAL MORE. DESPITE NUMEROUS REPAIRS, FROM WHEEL SENSORS, TO WIRING (INCLUDING COMPLETE HARNESS), COMPUTER CHIPS, RESETS, ETC. EVERY ATTEMPT BY CHEVY TO FIX THIS POORLY DESIGNED SYSTEM HAVE FAILED. CHEVY HAS ADMITTED THEY DON'T KNOW WHAT TO DO. THEIR BEST SUGGESTION IS TO TRY YET ANOTHER DEALERSHIP. I AM TIRED OF WASTING MY MONEY ON A POORLY DESIGNED AND INSTALLED SAFETY FEATURE. THE SYSTEM HAS FAILED ON START UP, DRIVING AT HIGHWAY SPEEDS, LOW SPEEDS, WHILE BRAKING, ETC. I HAVE CONTACTED GM CORPORATE TWICE. ONCE THEY REPLACED THE WIRING HARNESS ONLY TO HAVE IT FAIL SHORTLY AFTER. MY SECOND CONTACT IS IN PROGRESS. MY ONLINE SEARCHES OF THIS YEAR AND MODEL HAVE REVEALED MANY SUCH COMPLAINTS ON THIS MODEL AND SIMILAR MODELS. THE STORY IS THE SAME: GM CAN'T FIX THE PROBLEM. WE LIVE IN SNOW COUNTRY, AND TRACTION CONTROL IS IMPORTANT TO US. CURRENTLY THE SYSTEM HAS BEEN OUT OF SERVICE FOR OVER TWO YEARS. IF YOU INVESTIGATE THIS ISSUE ON THIS YEAR AND MODEL, YOU WILL FIND THIS IS A COMMON PROBLEM THAT GM HAS NOT RECALLED. PLEASE INVESTIGATE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849700March 15, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WAS PARKED I STARTED IT AND BEGAN DRIVING MY ABS JUST WENT CRAZY. THE PUMP WAS TRYING TO ENGAGE OVER AND OVER AGAIN EVEN WHILE DRIVING. WHEN I HIT THE ABS OFF BUTTON THIS PROBLEM CONTINUED. I FEEL THIS CAR COULD AT ANYTIME HAVE SOMETHING IN THE BREAK OR TIRE AREA JUST COMPELETLY FAIL. ALONG WITH ANOTHER LIST OF ISSUES INCLUDING BURNING OIL FROM THE GASKET. PLEASE TELL ME IF THERE IS ANYTHING THAT CAN BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846450March 14, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VEHICLE. ON ONE OCCASION WHILE DRIVING, THERE WAS A ODOR OF BURNING OIL AND THEN SUDDENLY THERE WAS A FIRE NEAR THE ENGINE. THE FRONT PASSENGER WAS ABLE TO EXTINGUISH THE FLAMES UNDER THE HOOD. THE DRIVER, THE FRONT PASSENGER AND REAR CHILD PASSENGER INHALED SMOKE DUE TO THE FIRE THAT AFFECTED THEIR BREATHING. THE VEHICLE WAS TOWED TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0
#10839606March 3, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
ABS SYSTEM IS FAULTY RIGHT SIDE KEEPS COMING UP WITH CODES "C1233 AND C11226" THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE NOT APPLYING BREAKS.WE HAVE REPLACED THE HUB ASSEMBLY ON BOTH SIDES EVEN THOUGH THESE CODES ARE FOR THE RIGHT SIDE. STILL DIDN'T HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839607March 3, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HAD VEHICLE IN SHOP TO REPAIR RECALL FOR OIL ON MANIFOLD. WITHIN A WEEK OF THAT BEING REPAIRED I STARTED SMELLING SOMETHING ELECTRICAL BURING UNDER THE HOOD OF MY CAR. WE WERE DRIVING FOR ABOUT 2 MINUTES WHEN IT FIRST STARTED, WE STOPPED LOOKED UNDER HOOD DIDN'T SEE ANYTHING BUT COULD CONTINUE TO SMELL IT. CHECKED FUSES THEY WERE ALL GOOD, CHECKED UNDER THE CAR STILL GOOD. NOTHING OIUTOF THE ORDINARY BUT COULD STILL SMELL SOMETHING BURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839001February 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR ENGINE VALVE COVER AND GASKET LEAKED OIL ONTO THE EXHAUST MANIFOLD. A STRONG BURNING ODOR EMITTED INSIDE THE CABIN. THERE WERE NO FLAMES VISIBLE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10837840February 23, 2016
ENGINE
TL* THE CONTACT OWNED A 2002 CHEVROLET IMPALA. WHILE ATTEMPTING TO START THE VEHICLE, THERE WAS A LOUD BANGING SOUND AND SMOKE APPEARED UNDER THE HOOD. THE SPACE BETWEEN THE FIREWALL AND THE ENGINE BLOCK BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 230,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10837539February 22, 2016
UNKNOWN OR OTHER
THIS AUTOMOBILE WAS TOTALED (WRECKED) IN 2012 IT BELONGS TO THE SALVAGE YARD IN TRAVERSE CITY MI (GENES). STOP SENDING THE NOTIFICATIONS OF RECALL FOR [XXX] TO [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10837592February 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A STRONG ODOR OF BURNING OIL WAS NOTICED WITHIN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLANT) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10836395February 16, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825052February 9, 2016
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,498. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824798February 8, 2016
ENGINE
VALVE COVER LEAKS OIL ONTO MANIFOLD . WHEN ENGINE IS HOT YOU CAN SMELL THE OIL BURNING ON THE MANIFOLD. THIS HAS BEEN GOING ON SINCE PURCHASING THE VEHICLE. WE RECEIVED A RECALL NOTICE #15757 NOTIFYING US OF THIS PROBLEM IN DECEMBER 2015. THE DEALER TELLS US GM DOESN'T HAVE THE PARTS TO REPAIR THE DEFECT BUT THEY DEALER WOULD REPAIR DEFECT AND BILL US AND GM WOULD REIMBURSE US FOR REPAIR. IF THE DEALER HAS THE PARTS TO REPAIR DEFECT WHY NOT JUST DO IT? RECALL NOTICE WARNS US NOT TO PARK VEHICLE IN GARAGE BECAUSE OF FIRE DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824600February 6, 2016
AIR BAGS
THE "AIR BAG " IDIOT LIGHT GOES ON THE DASH. IT CAN BE STATIONARY OR BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821265January 20, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821018January 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821055January 19, 2016
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A FAINT BURNING ORDER INSIDE THE VEHICLE WHILE THE HEAT WAS ACTIVATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820445January 15, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
SECURITY PASSLOCK NOT ALLOWING CAR TO START. FUEL REGULATOR FAULTY NOT GETTING FUEL TO START CAR. ONCE I GET VEHICLE STARTED I CAN CUT CAR OFF AND TRY TO RESTART, CAR WILL NOT START. ISSUE NEEDS TO BE RESLOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820221January 14, 2016
ENGINE
TL* THE CONTACT OWNED A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE, ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10820049January 13, 2016
ENGINE
TL* THE CONTACT OWNED A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, SMOKE BEGAN TO COME FROM UNDER THE HOOD AND THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala