Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10122037May 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT: CONSUMER STATES: BODY CONTROL MODULE FAILURE. WHEN TRYING TO START IT'S LIKE A DEAD BATTERY, NO NOISE LIKE SOMEONE TOOK THE STARTER OFF. HAVE SOME LIGHTS COME ON BUT NOT ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121893May 23, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: WHILE DRIVING ON A 2 LANE ROAD AT 2000 RPMS AND ABOUT 65 MPH, USING CRUISE CONTROL FOR ABOUT 50 MILES, THE ROAD STARTED CHANGED TO ONE LANE AND CRUISE CONTROL SYSTEM STOPPED ELECTRICALLY, BUT THE MECHANICAL PORTION CONTINUED TO ENGAGE. BRAKES HAD TO BE DEPRESSED HARD TO STOP THE VEHICLE. WHEN THE VEHICLE WAS STOPPED AND PUT INTO NEUTRAL TACHOMETER JUMPED TO 4000 RPMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121179May 17, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: ABOUT 12,000 MILES WHEN THE CONSUMER STEPPED ON THE BRAKES THE CAR WOULD SHAKE AND VIBRATE. THE CAR WAS TAKEN BACK TO THE DEALER AND THE BRAKES WERE FIXED. AT 29,000 MILES THE PROBLEM STARTED AGAIN, THE CAR WOULD SHAKE AND VIBRATE WHEN BRAKE PRESSURE WAS APPLIED. THE CONSUMER WASN'T SATISFIED WITH THE DEALER SO THE CONSUMER TOOK THE CAR TO HIS OWN MECHANIC. THE MECHANIC REPLACED THE ROTORS AND THE PADS. THE FRICTION MATERIAL ON THE PAD SEPARATED FROM THE METAL BACKING. THE MECHANIC HAD NEVER SEEN THIS IN A VEHICLE BEFORE. THE MILEAGE IS LOW AND THE CAR HAS BEEN VERY WELL TAKEN OF. THERE IS ONLY AN ADULT DRIVER THAT USES THE VEHICLE. *JB UPDATED 11/16/2005. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120967May 16, 2005
ENGINE AND ENGINE COOLING
AT APPROXIMATELY 50,000 MILES I HAD BEEN TOLD THAT MY CAR HAD A MINOR ANTIFREEZE LEAK AT THE LOWER INTAKE. NOW AT 130,000 MILES IT HAS TURNED INTO A MAJOR PROBLEM THAT WILL REQUIRE AT LEAST 600 DOLLARS IN REPAIR COSTS. I HAVE BEEN TOLD THAT ALOT OF IMPALAS DO THIS. HAVE NOT RESOLVED THE ISSUE YET, NOR RECEIVED A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120489May 9, 2005
ENGINE AND ENGINE COOLING
TWO MONTHS AFTER I BOUGHT THE CAR BOTH MY HEADLIGHTS FOGGED OVER. THEY COST $250 A PIECE TO REPLACE (HAVE NOT YET REPLACED). ABOUT A MONTH LATER A COMPUTER CHIP THAT CONTROLLED MY LIGHTS, LOCKS, WINDOWS, INTERIOR LIGHTS, AND STEREO WENT BAD AND THAT COST $353 TO REPLACE. SOON AFTER THAT I NOTICED THAT MY CAR FELT LIKE IT MOVED BACK AND FORTH WHEN I DROVE IT, AND THE STEERING WHEEL WAS VERY LOOSE WHEN I TURNED. I DIDN'T THINK IT WAS A VERY BIG DEAL BUT TOOK IT INTO THE SHOP TO HAVE IT LOOKED AT. I TOOK IT IN AND FOUND OUT THAT I WAS MISSING 2 BEARINGS ON MY SUSPENSION WHICH PUT PRESSURE ON MY DRIVE SHAFT(NOT SURE ABOUT ACTUAL TERMINOLOGY HERE NOT SURE IF IT WAS DRIVE SHAFT OR STEERING COLUMN) CAUSING MY RACK AND PINION TO GO BAD. THAT COST $1100 TO FIX. SO NOW I AM $1453 INTO HAVING MY CAR REPAIRED FOR THINGS THAT SHOULD NEVER HAVE GONE BAD IN THE FIRST PLACE. TODAY (MAY 9TH 2005) I FOUND OUT THAT MY INTAKE MANIFOLD HAS GONE BAD AND I CAN SMELL BURNING ANTIFREEZE WHEN I DRIVE, AND MY COOLANT SENSOR IS BAD. TO FIX THOSE TWO THINGS IS GOING TO COST ME $840. I SHOULD ALSO MENTION THAT I HAVE CHECKED THIS CAR OUT ON CARFAX.COM THERE WAS ONLY ONE PREVIOUS OWNER AND NOTHING SIGNIFIGANT AS HOW IT WAS TREATED. I PURCHASED THIS CAR AT 34,000 MILES AND IT NOW HAS 53,000 MILES. THIS CAR HAS BEEN NOTHING BUT PROBLEMS SINCE I BOUGHT ALMOST 2YRS AGO. I HAVE CALLED GM CUSTOMER SERVICE 3 TIMES NOW, AND EACH TIME I AM GIVEN THE SAME ANSWER "I AM SORRY MS.... THERE IS NOTHING WE CAN DO FOR YOU AT THIS TIME...". GM NEEDS TO GET THEIR ACT TOGETHER AND START MAKING CARS THAT ARE WORTH WHAT THEY SELL THEM FOR. HAD I KNOWN HOW GM MADE VEHICLES WITH BAD PARTS AND REFUSE TO BACK THEM UP, I WOULD NEVER HAVE BOUGHT THE VEHICLE THAT NOW SITS IN MY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117925April 15, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 IMPALA LS HAS A DISC BRAKE PROBLEM . DISCS REQUIRED RESURFACING AFTER 15000 MILES. THE PROBLEM RETURNED AFTER 5000 MILES. THE FIRST RESURFACING WAS DONE UNDER NEW CAR WARRANTY. UPON RETURNING THE SECOND TIME I ASKED THAT THE DISCS BE REPLACED. DEALER REFUSED, AND SAID THAT THE PROBLEM WAS NOW MINE SINCE EVEN THOUGH HE FAILED TO FIX THE PROBLEM THE WARRANTY PERIOD WAS OVER. SINCE THE PROBLEM OCCURRED UNDER WARRANTY, AND HE FAILED TO FIX IT, I REFUSED TO HAVE THE DISC RESURFACED AGAIN. THIS IS A PROBLEM UNDER NHTSA 10012633 CALLED BRAKE ROTOR ALLOWABLE THICKNESS AFTER RESURFACING. DEALER DOESN'T KNOW OR DOESN'T CARE. I COMPLAINED TO CHEVROLET, THEY SIDED WITH THE DEALER, AND GAVE ME A NUMBER 1-328237740, BUT NO SATISFACTION. I BELIEVE THIS IS A SAFETY DEFECT WHICH CHEVROLET IS IGNORING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116341April 4, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
P102 MASS AIR FLOW SENSOR FAILURE, CAUSING CHECK ENGINE LIGHT TO REMAIN IN A STEADY ON CONDITION. VEHICLE WOULD FAIL EMISSIONS TEST WITH CHECK ENGINE LIGHT ON, BUT DEALER SAYS THIS CONDITION NOT COVERED BY EMISSIONS WARRANTY EVEN THOUGH THE OWNER'S MANUAL CLEARLY STATES THIS CONDITION IS A EMISSIONS SYSTEM MALFUNCTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116272April 2, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TRACTION CONTROL OFF LIGHT CAME ON . ALSO THE ABS LIGHT CAME ON.I TURNED THE VEHICLE OFF. A SHORT WHILE LATER THE LIGHTS CAME ON AGAIN. I TOOK THE VEHICLE INTO MATTHEW HARGREAVES CHEVROLET. 2000 E. 12 MILE RD. P. O. 278, ROYAL OAK, MI 48068 PHONE 248-398-8800 FAX 248-398-0867. THEY TOLD ME THE LEFT REAR ABS SPEED SENSOR HAD AN OPEN CIRCUIT. SO THEY HAD TO REPLACE THE LEFT REAR WHEEL BEARING HUB ASSEMBLY. THE VEHICLE ONLY HAD 39,020 MILES, AND WAS PURCHASED ON JANUARY 14, 2002.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101881March 30, 2005
UNKNOWN OR OTHER
THIS PROBLEM HAS OCCURRED MORE THAN ONCE, AND HAS NOT BEEN RESOLVED. THE CONSUMER WAS CONCERNED BECAUSE THIS PROBLEM WAS NOT RESOLVED, AND THE ISSUES WERE STILL THERE. WHEN THE CONSUMER TURNS ON THE HEAT OR AIR A SOUR ODOR CAME IN FROM THE VENT AREA. THE CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION ON NUMEROUS OCCASIONS. THE CONSUMER WAS PREGNANT AT THE TIME. THE ODOR MADE THE CONSUMER SICK. THE DEALER WAS AWARE OF THE PROBLEM, BUT A SOLUTION HAD NOT BEEN DETERMINED. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115984March 29, 2005
STEERING:COLUMN
WHEN TURNING THE STEERING WHEEL DURING A SLOW MANEUVER, YOU CAN HEAR AND FEEL CLUNKING COMING FROM THE STEERING COLUMN. IT FEELS THAT THE STEERING WHEEL IS BECOMING LOOSE. I HAVEN'T GONE TO THE DEALER YET BECAUSE MY WARRANTY EXPIRED AND SEEING SOO MANY COMPLAINS ABOUT IT IT SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114837March 27, 2005
STEERING
STEERING CLUNKS WHEN TURNING OR TOUCHING THE BRAKES OR LETTING OF THE BRAKES AND EXCELLERATING. I AM AFRAID OF A SAFETY PROBLEM WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114734March 25, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH - MALFUNCTIONED. Y HAVE SOMETHING TO DO WITH SECURITY LIGHT. HAD TO BE REPLACED BY DEALER SERVICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114626March 24, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, ELECTRICAL SYSTEM:IGNITION:MODULE
I RECENTLY(3-7-05) PURCHASED A USED 2002 CHEVY IMPALA FROM MY UNCLE. HE TOLD ME THAT BASED ON INFO RECEIVED FROM A FORMER GM MECH.; THERE WAS A STARTER PROBLEM THAT HE HAD YET TO EXPERIENCE. I HAVE HAD THE CAR A LITTLE OVER 3 WEEKS NOW AND HAVE EXPERIENCED THE PROBLEM 4 TIMES IN THE LAST 5 DAYS. I REPLACED THE STARTER YESTERDAY(3-23-05) BASED ON WHAT MY UNCLE HAD TOLD ME. 20 MINUTES AFTER INSTALLING THE NEW 1 THE CAR DID NOT START. CALLED A LOCAL DEALERSHIP THIS MORNING(3-24-05) AND WAS TOLD THAT THE PROBLEM WAS WITH THE BODY CONTROL MODULE AND THE IGNITION CYLINDER. THIS DEALER TOLD ME THAT HE HAS 1 MONTE CARLO/IMPALA COME IN EVERY MONTH WITH THIS PROBLEM. I ASKED HIM IF IT WAS RECALL ON THE PART(S). HE TOLD ME "NO" AND THE THE REPLACEMENT COST WAS BETWEEN $450-600. NOW I'M OUT $250 FOR A STARTER I DIDN'T NEED AND BEING TOLD I'M LOOKING @ ANOTHER BILL AROUND $500. IN MY OPINION 1 CAR A MONTH IS TOO MANY AND THAT WAS AT JUST 1 DEALER. I HAVE 14 CHEVROLET DEALERS WITHIN 15 MILES OF MY HOUSE. THAT IS 168 CARS JUST NEAR ME IN 1 YEAR. I THINK THIS NEEDS TO BE LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114484March 22, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I OWN A 2002 CHEVROLET IMAPLA. IT CAME WITH HEATED LEATHER FRONT SEATS. LAST YEAR THE SEAT ON THE DRIVERS SIDE FAILED TO HEAT. IT WAS DISCOVERED THAT THIS HAD BURNED A HOLE IN THE LEATHER OF THE SEAT BEFORE IT QUIT WORKING. IT WAS REPAIRED BY THE DEALER. IT WORKED FOR ABOUT A MONTH AND QUIT AGAIN. A SECOND HOLE WAS BURNED IN THE LEATHER SEAT IN THE SAME PLACE AND THREE HOLES WERE BURNED THROUGH THE MATERIAL OF TWO COATS. MY WIFE INDICATED THAT THE PASSENGER SIDE SEAT BECAME SO HOT THAT AFTER A COUPLE OF MINUTES SHE HAD TO TURN IT OFF. BOTH SEATS WERE CHECKED AND FOUND TO BE. THEY FOUND TO BE MALFUNCTIONING. I HAD BOTH SEATS DISCONNECTED TO PREVENT ANY FURTHER DAMAGE BY ACCIDENT. WE HAVE SUBSEQUENTLY LEARNED THAT TWO OF OUR FRIENDS HAVE GENERAL MOTORS VEHICLES IN WHICH THE HEATED SEATS FAILED. THEY DID NOT HAVE THEM REPAIRED OR REPLACED BECAUSE OF THE COST. MY CONCERN IS ONE OF SAFETY. IT SEEMS TO ME THAT IF IT GOT HOT ENOUGH TO BURN THROUGH LEATHER, AND BURN HOLES IN MY COATS, IT COULD BE EXTREMELY DANGEROUS AND COULD CAUSE AN ACCIDENT AS WELL AS EXTENSIVE DAMAGE TO THE VEHICLE. BOTH MY SECRETARY AND MY DAUGHTER HAD INDICATED THAT THEY WOULD LIKE TO HAVE HEATED SEATS IN THEIR VEHICLES. I HAVE TOLD THEM OF MY EXPERIENCE. I AM VERY CONCERNED FOR THE SAFETY OF PERSONS WHO DO GO TO THE EXPENSE OF HAVING THESE KINDS OF SEATS INSTALLED IN THEIR CARS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112370March 1, 2005
STEERING:COLUMN
LOOSE/DAMAGED STEERING COLUMN PART CAUSES " CLUNKING SOUND" WHILE TURNING OR BRAKING. STARTED AROUND 2000 MILES-FEELS LIKE SOMETHING IS LOOSE AND I AM AFRAID SOME DAY SOMETHING IS GOING TO COME OFF THE CAR! VERY INSECURE FEELING. REPORTED TO THE DEALER SEVERAL TIMES, BUT NO DIAGNOSIS ACCORDING TO THE DEALER.. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107079February 16, 2005
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHEN CHANGING THE LIGHTS FROM HIGH BEAM TO LOW BEAM THE LIGHTS GO COMPLETELY OFF. THIS HAPPENS INTERMITTENTLY. THIS HAS BEEN REPORTED TO THE MANUFACTURER, HOWEVER,THE WARRANTY ON THE VEHICLE HAS EXPIRED.*AK THE DEALER REPLACED THE HEADLIGHT SWITCH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107344February 16, 2005
EXTERIOR LIGHTING:TURN SIGNAL
THE CONSUMER STATES THE TURN SIGNALS FAIL INTERMITTENTLY. THE CAUSE HAS YET TO BE DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION.. *NM THE CONSUMER STATED THAT THE SIGNALS OPERATE THROUGH THE HAZARD WARNING SWITCH. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110391February 12, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS WHEN TURNED ON OFF ARE IN AN UPRIGHT POSTION ON WINDSHIELD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111328February 10, 2005
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE CHECK ENGINE AND THE ABS BRAKING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. DRIVER TOOK VEHICLE TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM HAS HAPPENED ON MORE THAN ONE OCCASION AND HAD NOT BEEN RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109966February 6, 2005
POWER TRAIN:AXLE HUBS, ELECTRICAL SYSTEM
BOTH LEFT AND RIGHT HUB BEARING ASSEMBLY HAVE BEEN DIAGNOSED AS LOOSE. AN INDEPENDENT REPAIR SHOP ADVISED THAT BOTH NEED TO BE REPLACED BEFORE AN ALIGNMENT COULD BE PERFORMED. JOHN WIGANT OF WALKER CHEVROLET TOLD ME, PRIOR TO A WRITTEN STATEMENT, THAT BOTH SIDES EXHIBIT A WORN OUT DIAGNOSIS, BUT THAT ONLY ONE SIDE SHOULD BE REPLACED NOW AND THAT THE OTHER MIGHT NEVER NEED TO BE REPLACED OR IT COULD GET WORSE. IN A WRITTEN STATEMENT FROM JOHN WIGANT OF WALKER CHEVROLET, I WAS INFORMED THAT ONLY THE PASSENGER SIDE BEARING SHOULD BE REPLACED. I HAVE HAD OTHER PROBLEMS WITH ROTORS THAT LITERALLY SHOOK MY FRONT END AND STEERING COLUMN DURING THE WARRANTY PERIOD OF 36,000 MILES. AND THE INTERMEDIATE SHAFT HAS BEEN REPAIRED AND REPLACED 3 TIMES. THE LAST TIME IT WAS REPORTED ON NOVEMBER 18, '04 AND NOT REPAIRED UNTIL DECEMBER 30, '04 AT 53,267 MILES. I HAVE BEEN ADVISED THAT REPLACING THESE HUB BEARINGS WILL COST ME ABOUT $1,000.00 TO REPAIR. I HAVE READ ANOTHER COMPLAINT IN NHTSA FILES THAT A SAME YEAR IMPALA FRONT WHEEL OR AXLE FELL OFF AND CAUSED A DRIVER TO VEER OFF THE ROAD. I FEEL THAT THE PAST ROTOR AND INTERMEDIATE SHAFT PROBLEMS HAVE EXASPERATED THIS WEAR AND CAUSED IT TO BE A BIGGER PROBLEM. I HAVE HAD PROBLEMS WITH THE ELECTRICAL SYSTEM, SPEEDOMETER CABLE, RADIO, AND REAR WINDOW. ALL HAVE BEEN SERVICED, BUT CONTINUE TO EXHIBIT THE SAME PROBLEMS THAT EXISTED BEFORE REPAIR OR REPLACEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala