Chevrolet Impala Complaints (2014)

638 consumer complaints on file.

#10622164August 13, 2014
STRUCTURE:BODY, SEATS, ELECTRICAL SYSTEM
I STARTED NOTICING A VERY BAD ODOR OF MOLD AND MILDEW COMING FROM THE A/C VENTS. I TOOK THE CAR INTO THE DEALER I PURCHASED IN EARLY 2014. THE DEALER SAID THEY LOOKED AT IT AND COULD NOT FIND ANYTHING WRONG. AFTER I TOOK IT IN AGAIN FOR A BAD ODOR, THEY SAID THERE WAS A RECALL ON THE REAR TAIL LIGHTS LETTING WATER IN THE TRUNK. A COUPLE MONTHS LATER I CHECKED THE TRUNK AND THE CARPET WAS ALL WET, WHEN I CHECKED THE SPARE TIRE COMPARTMENT IT WAS 2 INCHES OF WATER. I STARTED CHECKING EVERYWHERE AND FOUND THE CARPET IN THE FRONT DRIVER SEAT VERY WET. I TOOK THE CAR IN AGAIN THIS TIME I KNEW IT WAS GOING TO BE A BIG PROBLEM TO FIX, THE CAR WAS NOW SMELLING SO BAD WITH MILDEW AND MOLD EVEN THE SERVICE TECHNICIAN COULD HARDLY STAND TO SIT IN IT AT ALL. THEY HAVE TRIED TO CHANGE THE UNDERLAY, AND IT STILL SMELLS BAD. THE DEALER SAYS THEY HAD A GM SERVICE SPECIALIST COME TO THE DEALER TO LOOK AT IT. THEY HAVE NO SOLUTION TO FIX THE WATER LEAKING OR TO GET THE MOLD OUT OF THE CAR. IT HAS NOW BEEN 6 WEEKS AND I DO NOT HAVE MY CAR!! I ASKED THE DEALER TO PLEASE LET ME OUT OF MY LEASE SO I CAN GO GET A CAR THAT ACTUALLY I CAN USE. THE DEALER IS REFUSING TO OFFER ANY ASSISTANCE, AND EITHER IS GM WHEN I CALL CUSTOMER SUPPORT. I AM NOW HIRING AN ATTORNEY AND PLANNING ON TAKING THIS TO THE DEALER AND GM, AS THIS IS AN MAJOR HEALTH CONCERN AT THE VERY LEAST TO MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620645August 7, 2014
POWER TRAIN, EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHEN THE CRUISE CONTROL WAS ACTIVATED, THE VEHICLE CAME TO A COMPLETE STOP AND THE BRAKE LIGHTS FAILED TO ILLUMINATE. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER STATED THAT THE TRANSMISSION WAS SLOWING DOWN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617949July 31, 2014
ENGINE
THIS VEHICLE HAS A PUSH BUTTON ENGINE SHUT OFF BUTTON. I WENT TO A SHOPPING MALL AND FORGOT TO SHUT OFF THE ENGINE. WHEN I RETURNED APPROX. 1 HOUR LATER, THE ENGINE WAS STILL RUNNING. I AM CONCERNED SHOULD THIS HAPPEN WHEN I PARK THE AUTO IN MY CLOSED GARAGE WHICH IS LOCATED DIRECTLY BELOW A BEDROOM. THE ENGINE WILL BE RUNNING ALL NIGHT AND THE BEDROOM WILL BE FILLED WITH CARBON MONOXIDE RESULTING IN DEATH TO THE OCCUPANTS. THE VEHICLE NEEDS A TIME DELAY SHUT OFF SHOULD THE DRIVER FORGET TO SHUT OFF THE ENGINE. THE TIME DELAY COULD BE SET BY THE MANUFACTURER AND SHOULD BE APPROXIMATELY 15 TO 20 MINUTES OTHERWISE THE ENGINE WILL RUN FOREVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615854July 23, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
I'VE OWNED MY VEHICLE FOR OVER A YEAR AND ON 3 OCCASIONS THE EMERGENCY PARKING BRAKE WOULD BE APPLIED ON ITS OWN AFTER I WOULD TURN OFF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610041July 12, 2014
SERVICE BRAKES
THE PARKING BRAKE WILL NOT DISENGAGE THE REAR BRAKES AFTER PRESSING THE ELECTRONIC PARKING BRAKE BUTTON. THE RED PARKING BRAKE LIGHT ON THE DASH GOES OUT BUT THE REAR BRAKES ARE STILL ENGAGED. THE DRIVER WILL BE UNAWARE THAT THE PROBLEM EXISTS UNTIL SMOKE BEGINS ROLLING OUT OF THE REAR WHEELS. THIS IS A SAFETY HAZARD THAT SHOULD BE INVESTIGATED BY NHTSA DUE TO THE NUMBER OF SIMILAR COMPLAINTS ALREADY REPORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607271July 1, 2014
ELECTRICAL SYSTEM
THIS WAS A RENTAL CAR THAT I PICKED UP ON SUNDAY, JUNE 22ND FROM NATIONAL CAR RENTAL AT THE REAGAN NATIONAL AIRPORT. I WAS DRIVING AROUND 35 MPH ON A TWO LANE ROAD NEAR STAFFORD, VA. AT 4:20 PM ON THE 25TH WHEN THE ENTIRE CAR SHUT OFF. I SHIFTED INTO NEUTRAL TO TRY AND START IT, BUT NO LUCK. I APPLIED HEAVY PRESSURE ON THE NOW NON POWERED BRAKES AND CAME TO A COMPLETE STOP. I SHIFTED INTO PARK AND STARTED THE CAR. NO FURTHER INCIDENT AND TURNED THE CAR IN ON THE 26TH AND INFORMED THEM OF THE INCIDENT. THEY MARKED THE CAR SO IT WOULD NOT BE PUT BACK INTO THE FLEET UNTIL REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606890June 30, 2014
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
AS A RENTAL VEHICLE TO USE WHILE WARRANTY REPAIRS WHERE BEING PERFORMED ON MY TRAVERSE; I HAD BEEN RENTED A 2014 IMPALA. TO MY SURPRISE THE FOLLOWING MORNING I CAME TO A STOP AND THE ENGINE QUITE, THERE WAS A CLEAR LANE WITHIN SITE THAT I FIGURED I COULD PUSH THE DEAD VEHICLE TO. I OPENED THE DOOR, WHILE KEEPING MY FOOT ON THE BRAKE AND POSITIONED MYSELF IN THE DOOR FRAME TO PUSH. THEN I REMOVED MY FOOT OFF THE BRAKE TO REACH IN AND PLACE IT INTO NEUTRAL AND START PUSHING. TO MY SURPRISE THE VEHICLE STARTED BY ITS SELF AND ACCELERATED AWAY FROM ME, THE DOOR FRAME ALMOST KNOCKING ME DOWN, YET LUCKILY I WAS ABLE TO CATCH THE CAR AND GET BACK TO THE BRAKE BEFORE THE CAR CRASHED. I CAME TO FIND OUT THAT THIS WAS AN ECONOMIC FEATURE ON THAT VEHICLE. I FEEL GREAT CONCERN THAT THIS CAR STARTED WHEN MY SEAT BELT HAD BEEN REMOVED AND DOOR OPENED, WOULD THEY HAVE AT LEAST CONSIDERED SOME SORT OF PRECAUTION FROM THIS OCCURRING. PLEASE TAKE THIS SERIOUS, I KNOW THAT I WAS NOT ADVISED OF THIS FEATURE, AND HAD I NOT CAUGHT THE CAR OR GOTTEN KNOCKED DOWN AND RUN OVER, THE OUTCOME WOULD HAVE BEEN MUCH MORE SERIOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605855June 25, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT AND OPERATING THE HEAD LIGHTS, BOTH THE LOW BEAM AND HIGH BEAM LIGHTS WOULD NOT ILLUMINATE FAR ENOUGH IN FRONT OF THE VEHICLE TO SEE ON COMING VEHICLES. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO DEFECT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEAD LIGHTS WERE OPERATING AS NORMAL. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 9,000. PAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596117June 4, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT PROVIDE SUFFICIENT VISIBILITY WHILE DRIVING AT NIGHT. WHEN THE CONTACT USED THE HIGH BEAMS, THE LIGHT WAS POINTING UPWARD INSTEAD OF EYE LEVEL. THE CONTACT ALSO STATED THAT THE HIGH BEAMS REMAINED POINTED TO THE LEFT OR RIGHT WHICH DISPLAYED VERY POOR LIGHTING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE LIGHTS WERE COMPLIANT WITH FEDERAL REGULATIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE CONSUMER STATED THERE WAS NO LIGHTING ON THE SIDES OF THE VEHICLE. SO, WHEN MAKING A RIGHT TURN ONTO A STREET IT BECAME A GUESSING GAME AS TO WHERE THE CURB WAS. UPDATED 08/14/14 UPDATED 08/29/14*LJ UPDATED 09/17/2014 *JS UPDATED 11/20/14*CN THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 01/17/15*JB UPDATED 8/30/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593681May 23, 2014
ELECTRICAL SYSTEM
ON THREE SEPARATE OCCASIONS, I HAVE STARTED MY NEW 2014 CHEVROLET IMPALA AND THE PARKING BRAKE WILL AUTOMATICALLY BE ON. THESE HAVE BEEN COMPLETELY RANDOM OCCURRENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592373May 19, 2014
ELECTRICAL SYSTEM:HORN
TL * THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT RECENTLY PURCHASED THE VEHICLE AND NOTICED THAT THE HORN FAILED TO SOUND. THE DEALER STATED THAT THE AIR BAG WAS IN THE WAY. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592222May 18, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
EXPERIENCE ON MULTIPLE OCCASIONS THE FORWARD COLLISION AVOIDANCE ACTIVATION OF A FLASHING A RED LIGHT FROM DASH INTO THE FRONT WINDSHIELD AND SOUNDING AN ALARM WITH THREE OR FOUR BEEPS. REFERRING TO THIS AS PHANTOM BRAKING ACTIVATED BY THE FORWARD COLLISION AVOIDANCE SYSTEM CAUSING AUTONOMOUS BRAKE ACTIVATION AND THE CRUISE CONTROL DISENGAGEMENT. IT IS UNKNOWN IF THE ACTIVATION OF BRAKE LAMPS OCCUR I HOPE THEY WORK WHEN THIS HAPPEN. MY SERVICE MANAGER SUGGESTION IS TO DEACTIVATE FEATURE. CHEVROLET CUSTOMER ASSISTANCE CENTER 71-1299424541 ME BACK TO THE DEALER WITH NO SOLUTION/EXPLANATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587748May 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS BEING USED AS A LOANER VEHICLE BY THE DEALER. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED WHEN HE SLIGHTLY TOUCHED THE KEY WHILE IN THE IGNITION. THE VEHICLE THEN STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND NOTIFIED THE DEALER OF THE SAFETY CONCERN WITH THE LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT INDICATE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 18,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586136May 2, 2014
ELECTRICAL SYSTEM
ON MULTIPLE OCCASIONS MY 2014 IMPALA INDICATED IMMINENT CRASH BY FLASHING A RED LIGHT FROM DASH INTO THE FRONT WINDSHIELD AND SOUNDING AN ALARM WITH 3 OR 4 BEEPS. THE FIRST COUPLE OF TIMES I THOUGHT MAYBE THE SENSOR WAS PICKING UP A SHADOW OR PARKED CAR BUT AS IT HAPPENED A FEW MORE TIMES I CAME TO THE REALIZATION THAT IT WAS NOT OPERATING CORRECTLY. ON CLEAR SUNNY DAYS WITH NO CARS IN FRONT OF ME IT BEGAN TO OCCUR. I'VE OWNED THE CAR FOR 2 MONTHS AND IT HAS PROBABLY HAPPENED 15 TO 20 TIMES. AFTER DOING A LITTLE RESEARCH IT SOUNDS LIKE I'M NOT THE ONLY ONE IN THE COUNTRY TO HAVE THIS PROBLEM AND IN FACT IF MY CAR WAS EQUIPPED WITH AUTOMATIC BRAKING FUNCTION I'M CONFIDENT THAT IT WOULD HAVE APPLIED THE BRAKES AND CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586240May 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE STABLE LIGHT TRACK AND ENGINE POWER REDUCED WARNING LIGHTS WERE ILLUMINATED AS THE CONTACT ATTEMPTED TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO WAS NOT ABLE TO NEITHER REPLICATE NOR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V047000 (ELECTRICAL SYSTEM) BUT HAD EXPERIENCED THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND THE CONTACT WAS AWAITING FURTHER INSPECTION OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 4000. UPDATED 6/18/14*CN UPDATED 8/25/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585185April 28, 2014
SERVICE BRAKES
PARKING BRAKE WOULD NOT RELEASE (SUPPOSED TO DO SO AUTOMATICALLY, ALSO WOULD NOT RELEASE MANUALLY) ON MULTIPLE OCCASSIONS. HAD BURNING BRAKE SMELL WHILE DRIVING. BRAKE CALIPERS WORN DOWN. NO SERVICE CODES SET. PARKING BRAKE WORKING AS DESIGNED AT THE TIME OF SERVICE. GM TECHNICAL ASSIST STARTED CASE #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585171April 27, 2014
SERVICE BRAKES, WHEELS, SUSPENSION
WHILE TRAVELING AT HIGHWAY SPEED IN LIGHT BLOWING SNOW, VEHICLE BEGAN TO VIBRATE. VIBRATION WAS EXTREME AND CONSTANT. AFTER CONTACTING TWO CHEVROLET DEALERSHIPS WE WERE ADVISED IT WAS A COMMON PROBLEM WITH SNOW BUILDING UP ON RIMS. WE WERE ADVISED TO POWER WASH THE INSIDE OF THE RIMS. THIS WAS DONE AND THE PROBLEM WAS FIXED. DURING THE APPROXIMATE 800 MILE TRIP IN AND OUT OF SNOW THIS HAD TO BE DONE TWICE. CHEVROLET WAS CONTACTED AND WE WERE ADVISED THERE WAS NOTHING THEY COULD DO. THE VIBRATION BECOMES VIOLENT ENOUGH THAT HIGHWAY SPEEDS ARE NOT OBTAINABLE AND THE VEHICLE IS HARD TO CONTROL. THIS FORCED US TO TRAVEL BELOW THE POSTED MINIMUM FREEWAY SPEED UNTIL AN EXIT WITH A POWER WASH AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585011April 25, 2014
AIR BAGS
THE PASSENGER AIR BAG SENSOR IS NOT WORKING RIGHT. THERE IS NO PERSON IN THE SEAT, OR OBJECT AND THE LIGHT SAYS THE PASSENGER AIR BAG IS ON. SOMETIMES THE CHIME GOES OFF FOR THE NON-OCCUPANT TO PUT ON THEIR SEATBELT, BUT MOST THE TIME IT DOES NOT. I HAVE HAD IT BACK TO THE DEALER 2 TIMES. THE FIRST TIME, THEY SAID THEY CHECK THE SENSOR'S 'READINGS' AND THERE WAS ZERO INFORMATION FROM IT. THAT WAS ALL THAT WAS DONE. THE SECOND TIME I TOOK THE CAR IN THEY SAID THEY FIXED IT AND ON THE RIDE HOME AND EVERYDAY SINCE THEN, THE LIGHT IS ON FOR THE AIRBAG WITH NO OCCUPANT. ALSO, THE SECOND TIME I TOOK IT IN WAS BECAUSE OF WATER/MOLD DAMAGE TO THE ENTIRE BOTTOM INSIDE OF MY TRUNK BECAUSE OF THE RECALL OF THE TAIL LIGHT GASKET. I WAS GIVEN A LOANER CAR THE 10 DAYS THEY HAD MINE AND THE TRUNK OF THAT 2014 IMPALA WAS FULL OF WATER IN THE SPARE TIRE AREA AND MOLD ON THE TOP OF TRUNK CARPETING. I AM AFRAID THAT THE PASSENGER AIRBAG MAY NOT DEPLOY IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584412April 23, 2014
SERVICE BRAKES
TL- THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE IDLING AT A STOP LIGHT, SHE TOOK HER FOOT OFF OF THE BREAK PEDAL AND ATTEMPTED TO DRIVE BUT THE VEHICLE WOULD NOT MOVE. THE CONTACT DEPRESSED ON THE ACCELERATOR PEDAL WITH FORCE UNTIL THE VEHICLE MOVED. THE CONTACT THE TOOK THE VEHICLE TO DEALER BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THERE WERE NO REPAIRS MADE. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE BUT THEY DID NOT PROVIDE A REMEDY. THE FAILURE MILEAGE 14,000. LG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584485April 23, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES
WHILE DRIVING ON TEXAS HIGHWAY 287, SOUTHBOUND, MY ANTI-COLLISION ALERT SYSTEM ACTIVATED. IT SOUNDED A LOUD BEEPING, FOLLOWED BY A FULL APPLICATION OF ALL BRAKES. STARTLED, I WAS ABLE TO APPLY THE ACCELERATOR PEDAL TO RESUME MY SPEED. APPROXIMATELY 5 MILES FURTHER, THE INCIDENT REPEATED IT SELF. DURING THE FIRST INCIDENT, THERE WERE NO VEHICLES IN FRONT OF ME, NONE. THE ROAD WAS DRY, STRAIGHT AND FREE OF ANY OBSTACLES. THERE WAS NO TRAFFIC BEHIND ME. THE SECOND TIME THE CAR AUTOMATICALLY LOCKED UP MY BRAKES, THERE WAS A CAR BEHIND ME, BUT HE WAS ABLE TO SWERVE AND AVOID REAR-ENDING ME. AGAIN, THERE WAS NO TRAFFIC OF ANY TYPE AHEAD OF ME AND THE ROAD WAS FLAT, DRY AND STRAIGHT. AGAIN I WAS ABLE TO APPLY THE ACCELERATOR PEDAL TO REGAIN CONTROL OF THE CAR AND PULL OVER TO THE SIDE WHERE I .SHUT OFF THE ENGINE. I RESTARTED THE ENGINE AND PROCEEDED TO MY DESTINATION IN SPRINGTOWN, TEXAS WITHOUT FURTHER INCIDENT. I TOOK THE CAR TO THE DEALERSHIP THE NEXT WEEK FOR A DIAGNOSTIC SEARCH AND REPAIR OF THE INCIDENT. THEY HAD THE CAR FOR THREE DAYS AND TOLD ME NOTHING WAS WRONG WITH THE CAR. I'M FILING THIS COMPLAINT, BECAUSE I BELIEVE THAT THIS IS A POTENTIAL DEADLY THREAT TO ME, MY PASSENGERS, OR OTHER DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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