Chevrolet Impala Complaints (2014)

638 consumer complaints on file.

#10654103November 11, 2014
UNKNOWN OR OTHER
I PURCHASED A 2014 IMPALA ON NOVEMBER 8, 2014 FROM A CHEVROLET DEALERSHIP AND 2 DAYS LATER ON NOVEMBER 10, 2014 I RECEIVED AN EMAIL SAYING CONTACT THEM BECAUSE IT A RECALL ON THIS CAR. WHEN I LOOKED UP THE RECALL THERE WHERE 9 RECALLS ON THIS CAR. I WAS SOLD A CAR AND THEY NEW IT WASN'T SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653884November 10, 2014
STEERING, PARKING BRAKE
VEHICLE SOLD/LEASED ON 9/3/14 WITH OPEN RECALLS THE CONSUMER STATED TWO WEEKS AFTER PURCHASING THE VEHICLE, IT HAD TO BE TOWED DUE TO A MALFUNCTIONING PARKING BRAKE, WHICH WAS RECALLED. ON NOVEMBER 16,2 014, HE RECEIVED A RECALL NOTICE REGARDING AN ISSUE WITH THE POWER STEERING. THE DEALER CLAIMED THE POWER STEERING HAD ALREADY BEEN PERFORMED. THE CONSUMER WAS THEN PROVIDED PROOF, THE RECALL HAD NOT BEEN PERFORMED. UPDATED 06/10/15.*JB UPDATED 08/22/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651739October 31, 2014
EXTERIOR LIGHTING
I WOULD LIKE TO REPORT AN ONGOING ISSUE WITH 2014 CHEVROLET IMPALA LS WITH STANDARD HALOGEN HEADLIGHTS. THE HEADLIGHT BEAM, BOTH ON HIGH AND LOW BEAMS, IS VERY NARROWLY FOCUSED SO THAT THE AREA IMMEDIATELY TO THE FRONT AND SIDE OF THE CAR -- AND OBJECTS LOCATED THERE -- CANNOT BE EASILY SEEN. THE LIGHTS WORK REASONABLY WELL ON A STRAIGHT ROAD, BUT WHEN EXECUTING A TURN THE PATH OF THE CAR IS IN NEAR DARKNESS AS THE LIGHTS POINT A NARROW BEAM TO THE OUTSIDE OF THE TURNING RADIUS. THIS MAKES DRIVING AT NIGHT ON ANYTHING OTHER THAN STRAIGHT HIGHWAYS AN UNNERVING EXPERIENCE AND I BELIEVE REPRESENTS A SERIOUS SAFETY RISK BOTH TO THE VEHICLE OCCUPANTS, AND TO PEDESTRIANS WHO MIGHT BE OUTSIDE THE HEADLIGHTS' NARROW FOCAL RANGE. NOTE THAT THE HEADLIGHT DESIGN IS UNUSUAL FOR A HALOGEN UNIT IN THAT IT USES A SHUTTER TO SWITCH BETWEEN HIGH AND LOW BEAM, A FEATURE MORE COMMONLY FOUND WITH HID LIGHTS. BY COMPARISON, OUR 2003 CHEVROLET MALIBU, WITH SEPARATE REFLECTOR BASED HALOGEN LOW AND HIGH BEAMS, DOES A MUCH BETTER (I BELIEVE MUCH SAFER) JOB OF ILLUMINATING A BROAD AREA IN FRONT OF AND TO SIDES IMMEDIATELY IN FRONT OF THE VEHICLE. I THINK THAT GM MUST ADDRESS THIS SERIOUS SAFETY ISSUE ON AN OTHERWISE FINE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651444October 30, 2014
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS 2014 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V541000 (BRAKES). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS CONTACTED AND ADVISED THE CONTACT THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL FEBRUARY. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND WHEN ENGAGING THE BRAKE THE VEHICLE HESITATED AND LUNGED FORWARD. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 527.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644254October 13, 2014
SUSPENSION, WHEELS
THE GM FACTORY INSTALLED 20" WHEELS RUB ON THE WHEEL WELLS WHEN CORNERING. IMPACTS STEERING AND COULD WEAR TIRES. THE CLEARENCE SHOULD BE MEASURED + INVESTIGATED ON 2014 IMPALA VEHICLES WITH THE 20" PREMIUM WHEELS INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643767October 10, 2014
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V450000 (STEERING). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643391October 8, 2014
EXTERIOR LIGHTING
THIS WAS OUR FIRST TIME DRIVING THE CAR AT NIGHT AND WE WERE ON A COUNTRY ROAD WITH NO LINES. WE KNEW THERE WAS A STOP SIGN THERE SOMEWHERE THE SIGN WAS PARTIALLY HIDDEN BY A TREE BRANCH BUT WE COULD SEE NEITHER BECAUSE THE LIGHTS DID NOT REFLECT HIGH ENOUGH AND TO EACH SIDE (HIGH BEAMS AND LOW BEAMS DID NOT MAKE MUCH DIFFERENCE)) AND WE DROVE ACROSS THE INTERSECTION AND INTO A DITCH RESULTING IN MINOR DAMAGE TO THE BOTTOM OF THE FRONT BUMPER. FORTUNATELY THERE WAS NO TRAFFIC COMING ON THE CROSS STREET. SINCE THEN WE HAVE DONE MINIMAL NIGHT DRIVING BUT ALWAYS HAVE HAD TROUBLE SEEING ON ROADS WITH NO LINES AND ESPECIALLY SEEING TO MAKE BOTH RIGHT AND LEFT TURNS. THIS IS VERY DANGEROUS AND DISAPPOINTING AS WE LIKE THE CAR OVERALL BUT WE CANNOT DRIVE IT AT NIGHT. WE THOUGHT THE PROBLEM WAS WITH US BUT NOW WE KNOW THAT IT IS THE CAR . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639693September 29, 2014
EXTERIOR LIGHTING
THE PROBLEM THAT I HAVE WITH MY 2014 IMPALA IS THAT THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD VERY WELL. THE LIGHT BEAM IS NARROW PROJECTING STRAIGHT OUT IN FRONT OF THE CAR. VERY LITTLE ILLUMINATION TO THE SIDES OF THE ROAD. THIS COMPLAINT MAY SOUND TRIVIAL BUT LET ME ASSURE YOU THAT I'M NOT CHEVY BASHING. THIS IMPALA IS A BEAUTIFUL CAR, I LOVE IT EXCEPT FOR THE HEADLIGHTS. THIS IS A REAL PROBLEM FOR ME. IF I HAD TAKEN A TEST DRIVE AT NIGHT I WOULD NOT HAVE PURCHASED THIS CAR. HARD TO TEST DRIVE AT NIGHT IN JULY. I EXPECTED MUCH BETTER LIGHTING ON A CAR LIKE THIS. A HALOGEN BULB IN A WELL DESIGNED AND POISONED FIXTURE WORKS GREAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639685September 28, 2014
ELECTRICAL SYSTEM:HORN
HORN IS VERY DIFFICULT TO ACTIVATE. IT IS VIRTUALLY IMPOSSIBLE TO USE THUMBS TO ACTIVATE WHILE KEEPING HANDS ON THE STEERING WHEEL. I MUST TAKE MY HAND OFF THE WHEEL AND USE THE PALM OF MY HAND TO EXERT ENOUGH PRESSURE TO ACTIVATE THE HORN, WHICH WOULD BE DANGEROUS WHEN I'M TRYING TO WARN ANOTHER DRIVER OR PEDESTRIAN OF AN EMERGENCY SITUATION SUCH AS AN IMPENDING COLLISION. AT MY FIRST SERVICE I REPORTED THIS TO MY DEALER AND WAS TOLD THAT ALL THE 2014 IMPALAS ARE LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639295September 26, 2014
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE CENTER INTERIOR REARVIEW MIRROR AND NOTICED IT WAS PARTIALLY DETACHED FROM THE WINDSHIELD. THE DEALER STATED THAT THE REARVIEW MIRROR NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE PART WAS ORDERED AND THE VEHICLE WOULD BE REPAIRED WHEN IT ARRIVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637006September 17, 2014
SERVICE BRAKES
I JUST HAD GOT MY NEW CAR THAT DAY. I WAS ON MY WAY HOME AND I WAS APPROACHING A STOP SIGN AND I TRIED BREAKING ABD I COULD NOT STOP SO I HAD TO GO ON TO THE CURB WHICH I SIDED WITH A TREE TO AVOID HITTING ANOTHER CAR IN FRONT OF ME OR KIDS RIDINGH IN STREET. I TOOK IT IN TO GET LOOKED AT AND THEY SAID THEY DIDN'T SEE ANYTHING WRONG WITH BREAKING. SO I KEPT DRIVING AFTER THAT AND IT IS STILL DOING SO I TOOK IT IN AGAIN AND THEY SAID THE SAME THING AGAIN WHICH IS MAKING REALLY UPSET BECAUSE I AM SCARED OF HURTING SOMEONE OR MYSELF AND KIDS WHEN IT DOES THAT. I AM SPENDING ALOT OF MONEY ON MY NEW CAR AND IM NOT HAPPY WITH IT. I CANT KEPT RUNNING INTO THINGS TO AVOID HITTING SOMEONE OR THING WHEN IT DOES NOT STOP. I HAVE CALLED THE DEALERSHIP AND LEFT MESSAGES FOR SERVICE MANGER WHICH HE HAS NOT RESPONDED BACK. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10631896September 9, 2014
STRUCTURE, ENGINE AND ENGINE COOLING
WAS DRIVING HOME WITH MY KIDS FROM THE STORE AND TURNED THE A/C DOWN. ALL THE SUDDEN WE NOTICED A POIGNANT SMELL. THIS CAN NOT BE GOOD FOR MY FAMILY. IT HAS HAPPENED SEVERAL TIMES SINCE. ALSO MY TRUNK IS WET, THE SPARE TIRE AND JACK ARE RUSTED FROM BEING WET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631902September 9, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
I WAS GOING TO WORK AND ON THE WAY A MESSAGE SAYING MY TRACTION CONTROL NEEDED TO BE CHECKED CAME ON. ALSO, TODAY AS I WAS GOING TO TOWN ANOTHER MESSAGE CAME ON SAYING MY PARKING ASSIST NEEDED TO BE CHECKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631907September 9, 2014
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT LEAST 45 MPH, THE VEHICLE VIBRATED VIOLENTLY AND MADE IT DIFFICULT TO CONTROL. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631131September 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE CRASH AVOIDANCE ENGAGED WITHOUT AN OBJECT BEING IN FRONT OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630764September 4, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, SMOKE STARTED TO EMIT FROM THE ENGINE COMPARTMENT. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPAIRED THE EXHAUST BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 634.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10630308September 3, 2014
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING FAILED. THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TOWED TO A DEALER, WHO REPLACED THE STEERING RACK AND PINION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630218September 2, 2014
VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
FORWARD COLLISION AVOIDANCE SYSTEM INAPPROPRIATE ACTIVATION ON SEVERAL OCCASIONS AT DIFFERENT LOCATIONS. THERE WERE NO OTHER VEHICLE IN FRONT. THERE WERE THREE BEEPS/RED LIGHT FLASH ON WINDSHIELD. THE CRUISE CONTROL WOULD DEACTIVATE AND CAR WOULD DECELERATE BY THREE TO FIVE MILE. THE TAIL LAMPS ARE NOT ACTIVATED TO WARN DRIVERS FOLLOWING. THIS IS MY SECOND COMPLAINT THE DEALER SOLUTION IS TO TURN OFF THE FEATURE. IT WORK WHEN IT SHOULD THE INAPPROPRIATE ACTIVATION IS A NUISANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628813August 27, 2014
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE MAKING A RAPID LEFT TURN, THE STEERING WHEEL SEIZED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT ALSO STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AND A CHIME SOUNDED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BURN FROM THE AIR BAG DEPLOYMENT AND DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10622353August 14, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE AND SHORTLY AFTER A FIRE STARTED. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE BRAKES, BRAKE PADS AND BRAKE LINES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING FURTHER INSPECTION OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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