Chevrolet Impala Complaints (2014)

638 consumer complaints on file.

#11176632February 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I HAVE FILED A COMPLAINT LAST MONTH ABOUT MY 2014 CHEVY IMPALA'S SIDE DETECTION SYSTEM, BACK UP CAMERA WARNINGS, AND FORWARD COLLISION SYSTEMS ALL NOT WORKING. TODAY I AM ADDING THAT WHILE DRIVING ON THE FREEWAY IN MODERATE RAIN DOING 55MPH, MY STABILITRAK LIGHT CAME ON, ABS LIGHT CAME ON AND I LOST POWER STEERING. I DID NOT LOSE CONTROL OF MY CAR, BUT IT COULD HAVE BEEN BAD. I CALLED CHEVY AS SOON AS I GOT HOME TO FILE A COMPLAINT. I WILL BE BRINGING IT TO THE DEALERSHIP TOMORROW AS I HAVE READ OTHER COMPLAINTS OF THIS HAPPENING AS WELL WITH THE NEXT THING TO GO IS THE CAR WON'T START. THIS SITUATION IS UNCALLED FOR IN A VEHICLE WITH 45,000 MILES AT A PRICE TAG OF $35,000, ESPECIALLY WHEN THE OTHER ISSUES STARTED HAPPENING AROUND D 38,000 MILES. BEFORE TODAY, WHEN I STARTED MY CAR THE SERVICE LIGHTS FOR FRONT CAMERA, PARK ASSIST, AND SIDE DETECTION ALL LIT UP. I DID NOT TAKE IT TO THE DEALERSHIP AT THAT POINT BECAUSE I HEARD IT WAS EXPENSIVE TO FIX NOW I HAVE TO AS THE SAFETY OF DRIVING IT IS SEVERELY UNSTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176654February 12, 2019
ELECTRICAL SYSTEM
BLIND SPOT DETECTION SYSTEM BEGAN TO FAIL, INDICATED BY THE SIDE MIRROR INDICATORS REMAINING ON EVEN AFTER THE CAR WAS SHUT OFF. DEALER SERVICE CENTER DIAGNOSTIC TEST SHOWED A FAULTY LEFT SIDE DETECTION MODULE. THE PROBLEM PROGRESSED TO THE POINT WHERE THE INSTRUMENT CLUSTER WOULD ALSO FAIL - ALL INSTRUMENTS (SPEEDOMETER, TACHOMETER, ETC.) WOULD GO DEAD, VIRTUALLY ALL WARNING LIGHTS (TRACTION CONTROL, ABS, AIR BAG, ETC.) WOULD GO ON, HEATING SYSTEM (INCLUDING BLOWER) WOULD GO DEAD AND TURN SIGNALS AND HAZARD LIGHT WOULD BE INOPERATIVE. ALL OF THIS WOULD HAPPEN WHILE DRIVING, WHETHER IN CITY TRAFFIC OR AT HIGHWAY SPEEDS. ALTHOUGH THE MAIN OPERATION OF THE VEHICLE HAS NOT YET BEEN AFFECTED, THERE IS NO WAY TO SIGNAL OTHER DRIVERS OF A PROBLEM (NO HAZARD LIGHT OR TURN SIGNALS) IN THE EVENT OF A LARGER FAILURE. RESEARCH OF ONLINE CUSTOMER FORUMS SHOWS THAT THIS PROBLEM IS COMMON WITH THE LATEST GENERATION (2014 AND NEWER) IMPALA. REPLACING THE MODULES (AND IN SOME CASES, ALSO THE WIRING HARNESS, WHICH BECOMES CORRODED FROM THE WEATHER) SEEMS TO BE A SHORT TERM FIX AT BEST, AS THE DESIGN OF THE BLIND SPOT DETECTION SYSTEM EXPOSES THE SENSORS AND WIRING HARNESS TO ROAD SPRAY AND RAPID CORROSION DAMAGE. FURTHERMORE, THE BLIND SPOT DETECTION SYSTEM IS CONNECTED TO THE INSTRUMENT CLUSTER IN A MANNER THAT EVENTUALLY RENDERS THEM INOPERATIVE AS WELL. THIS OCCURS RANDOMLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176241February 11, 2019
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN MY SIDE DETECTION MONITORING SYSTEM FAILED A FEW MONTHS AGO I TOOK IT TO A LOCAL DEALER. THEY RESPONDED TELLING ME THAT, UNFORTUNATELY, THE DESIGN FOR THIS SENSOR MODULE/HARNESS IS COMPLETELY FLAWED. THE SENSORS ARE LOCATED IN THE REAR BUMPER, WITH PLASTIC HOUSING. THERE IS NO WEATHER PROTECTION, EVEN THOUGH THESE ARE DIRECTLY BEHIND THE TIRES AND ARE EXPOSED TO ALL WEATHER - PLUS I LIVE IN IL SO WE'RE TALKING RAIN, SNOW, SALT, ETC. IT'S TWO SENSORS AND THE HARNESS. I COULDN'T AFFORD THE $1200 REPAIR, SO I FIGURED I WOULD JUST HAVE TO DEAL WITH THE LOSS OF THE SAFETY FEATURE AND IGNORE THE WARNING LIGHT. LAST WEEK, ALL OF MY WARNING LIGHTS CAME ON - THEFT DETECTION, FRONT CAMERA, AIRBAG, STABILITRACK, ETC. MY WINDSHIELD WIPERS, TURN SIGNALS, LOCKS AND HEADLIGHTS WERE ALL GOING HAYWIRE, AND AT ONE POINT WHILE DRIVING ALL OF MY GAUGES WENT TO ZERO (NO SPEED LIMIT, RPM, GAS GAUGE, ANYTHING) AND MY HEAT WENT OUT, TURN SIGNALS STOPPED WORKING AND MY HEADLIGHTS WENT OUT. IMMEDIATELY TOOK IT TO ANOTHER DEALERSHIP HOPING THAT MAYBE MY BATTERY (FACTORY ORIGINAL)/WIRING MIGHT BE THE CAUSE. NO SUCH LUCK. AS IT TURNS OUT THE SIDE DETECTION MODULES ARE NOW CORRUPTING ALL SENSORS AND ELECTRICAL SYSTEMS INCLUDING MY AIR BAGS! THE DEALERSHIP CONFIRMED THAT THE SIDE DETECTION MODULES HAD FAILED AND WERE CAUSING THE CHAOS THAT IS OCCURRING WITH ALL OF MY OTHER WARNING SYSTEMS, AND THAT MY AIR BAGS NO LONGER WORKED. MY AIR BAGS DON'T WORK BECAUSE OF THIS, NEVERMIND THE EXTREME DANGER IN HAVING A SYSTEM GO HAYWIRE WHILE I'M DRIVING! I'M AT NEARLY 100,000 MILES SO I'M WELL PAST ANY WARRANTY THAT WOULD COVER THIS, BUT I HAVE BEEN READING FORUMS AND CARCOMPLAINTS AND IT TURNS OUT THAT THIS IS A REALLY COMMON ISSUE. THE COST OF THE DIAGNOSTICS, COST OF THE REPAIR, AND ANTICIPATED COSTS OF SUBSEQUENT REPAIRS IS RIDICULOUS CONSIDERING IT IS A KNOWN DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176255February 11, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
IT HAS A FEW DIFFERENT PROBLEMS. THE FIRST BEING A TRUNK SEAL THAT WAS ALREADY RECALLED, YET MY “FIXED” SEAL WASN’T EVEN FIXED AND MY TRUNK IS STILL TAKING ON WATER WHEN IT RAINS. THE OTHER PROBLEM STARTED A WEEK AGO. MY ABS LIGHT CAME ON WHILE DRIVING AND THE TRACTION CONTROL LIGHT AND NEITHER WILL GO OFF. TODAY WHILE DRIVING MY CAR FELT LIKE IT WAS LOSING POWER ALL OF A SUDDEN AND A DINGER WENT OFF AND THE BRAKE ASSIST LIGHT CAME ON AS WELL AS 2 PARKING BREAK LIGHTS. BOTH TIMES THE LIGHTS COME ON I WAS DRIVING. NONE OF THE LIGHTS WILL GO OFF, AND NOW IT’S DINGING FOR A MINUTE OR MORE JUST BECAUSE OF THE WARNING LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171947January 24, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING 70 MPH, MY SIDE DETECTION LIGHT REMAINED ON AND STAYED THAT WAY FOR A FEW DAYS THEN COMPLETELY STOPPED WORKING. I WAS STILL UNDER 36,000 BUT OVER 36 MONTHS. I MADE AN APPOINTMENT WITH THE DEALERSHIP BUT CANCELLED AFTER TALKING WITH MY FRIEND WHO SAID THE SAME THING HAPPENED TO HER DENALI AND IT COST HER $3000 TO FIX IT. A FEW MONTHS AGO, I WAS DRIVING AROUND 50 MPH, ALL THE SENSORS STARTED FLASHING ON MY DASH-PARKING ASSIST, BRAKES, SIDE DETECTION, FRONT CAMERA, ETC. THE GAUGES STOPPED WORKING, THE HEATER TURNED OFF AS DID THE RADIO AND FELT LIKE THE POWER WAS WAY DOWN. MY BLINKERS WEREN'T WORKING EITHER. I PULLED OVER AND TURNED THE CAR OFF TO TRY TO RESET IT AND IT DID NOT WORK. I FINISHED MY DRIVE TO WORK. WHEN RETURNING TO MY CAR, IT DID NOT REPLICATE THE SAME BEHAVIOR AS IN THE MORNING. NOW, MY LANE DEPARTURE AND FRONT CRASH DETECTION IS NOT WORKING. I HAVE READ MANY COMPLAINTS ABOUT THIS ISSUE IN THE 2014 CHEVY IMPALA. I HAVE ALWAYS BEEN, ALONG WITH MY HUSBAND, A GM PRODUCT OWNER, GM HAS A PLANT 1 MILE FROM US AND THEY ARE TALKING ABOUT SHUTTING IT DOWN. IF THIS IS NOT SOMETHING GM LOOKS INTO RECALLING, I MAY MAKE THE SWITCH TO A DIFFERENT CAR COMPANY. I HAVE NOT YET TAKEN IT TO THE DEALER BUT SINCE MORE AND MORE THINGS KEEP BREAKING, I WILL BE SCHEDULING AN APPOINTMENT SOON AND LETTING GM KNOW EXACTLY HOW I FEEL ABOUT THIS. AFTER SPENDING $35,000 ON A VEHICLE, IT SHOULD NOT ACT LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165017January 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE IN MOTION AROUND 30MPH, FELT A VIBRATION FOLLOWED BY 2 MESSAGES ON THE INFO CENTER. SERVICE STABILITRACK, SERVICE POWER STEERING DRIVE WITH CARE. THE ABS LIGHT AND THE STABILITRACK LIGHTS ARE ILLUMINATED ON THE DASH AS WELL AS NO LONGER HAVING POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163994December 29, 2018
SERVICE BRAKES
BREAKS SQUEAL CONSTANTLY THEY ARE NEW PADS AND BREAKS CAN FIND ANY PROBLEMS HAVE TAKEN IT TO SEVERAL AUTO SHOPS AND DEALERSHIPS AND AS ABOUT ANY RECALL ISSUES IT SEEMS AS IF THEY ARE LOCKED UP I CAN NOT TAKE IT THROUGH A DRIVE THROUGH CAR WASH IT WILL NOT GO UP ON THE ROLLERS THE BACK BRAKES ARE LIKE THEY HAVE LOCKED OR I HAVE THE EMERGENCY BRAKE ON AND IN REVERSE IS WHEN THEY ARE DRAGGING THIS IS THE FIRST COMPLAINT THAT I HAVE FOUND THAT IS THE SAME ISSUE AS MINE I HAVE CALLED CHEVROLET THEY NEVER MENTIONED ANYTHING ABOUT COMPLAINTS OR ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163740December 27, 2018
UNKNOWN OR OTHER
WATER IS GETTING IN TRUNK WHERE THE SPARE TIRE IS LOCATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161918December 17, 2018
UNKNOWN OR OTHER
MY TRUCK IS FILLING UP WITH WATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162042December 17, 2018
ENGINE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT UNKNOWN SPEEDS AND MAKING A LEFT TURN, THE VEHICLE STALLED. ADDITIONALLY, THERE WAS AN ABNORMAL GRINDING NOISE. THE TRACTION CONTROL AND ANTI-LOCK BRAKES INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (REEDER CHEVROLET, 4301 CLINTON HWY, KNOXVILLE, TN 37912, (865) 297-4310) WHERE IT WAS DIAGNOSED THAT THE SPEED SENSOR AND SUB-ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161389December 14, 2018
SERVICE BRAKES
MASTER CYL AND BOOSTER FAILURE WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161180December 13, 2018
SERVICE BRAKES, STEERING, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 5 MPH, THE ABS, TRACTION CONTROL, AND POWER STEERING WARNING INDICATORS ILLUMINATED AND THE STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155580December 3, 2018
ELECTRICAL SYSTEM
KEY IS STUCK IN THE IGNITION, CAN NOT START CAR OR REMOVE THE KEY. BATTERY IS IN GOOD CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155628December 3, 2018
STRUCTURE:BODY
2014 CHEVROLET IMPALA TRUNK LEAKS. WATER FILLS INTO THE SPARE TIRE WHEEL WELL AND WETS ALL FABRIC IN THE TRUNK. SPARE TIRE STARTING TO RUST AND MILDEW SMELL IN TRUNK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154735November 29, 2018
VISIBILITY/WIPER
AFTER STARTING CAR BY REMOTE, I ATTEMPTED TO DRIVE, GETTING ABOUT 10 FEET WHEN I HEARD A LOUD EXPLOSION INSIDE MY CAR ALONG WITH A BRIGHT FLASH. STOPPING MY CAR I LOOKED AROUND INSIDE AND OUT AND SAW NOTHING UNUSUAL. GETTING OUT OF VEHICLE, I EXAMINED MY REAR WINDOW AND FOUND IT TO BE COMPLETELY SHATTERED.THIS OCCURRED WHILE ATTEMPTING TO PULL OUT OF MY PARKING LOT IN MY CONDOMINIUM COMPLEX. MY THEORY IS THAT IT WAS A FAULTY REAR WINDOW DEFOGGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153552November 24, 2018
AIR BAGS
RIGHT HAND PASSANGER ROOFRAIL AIRBAG NEEDS TO BE REPLACED ACCORDING TO PETERSON CHEVROLET, THE DEALER WHERE I PURCHASED THE CAR. AIRBAG WARNING LIGHT IS ON. CAR HAS 62,904 MILES ON IT. SEEMS TO ME THIS OUGHT TO BE GM'S RESPONSIBILITY TO MAKE SURE THE [XXX] THING WORKS. NO EVENT HAPPENED. THE AIRBAG WARNING LIGHT JUST CAME ON WHILE WE WERE DRIVING. HOW DO I KNOW WHO THE AIRBAG MANUFACTURER WAS? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149609November 6, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
WHEN MAKING TURNS, LEFT TURNS ESPECIALLY, THE CAR HESITATES AND MAKES A GRINDING NOISE. IT FEELS LIKE IT LOSES POWER, AND WILL NOT MOVE, WHICH IS VERY SCARY AND DANGEROUS IN THE MIDDLE OF RUSH HOUR TRAFFIC IN A BUSY CITY. SOMETIMES THE STABILYZER AND/OR TRACTION CONTROL LIGHTS COME ONE DURING THESE EPISODES. THIS IS THE 3RD TIME I HAVE HAD TO HAVE MY CAR SERVICED FOR THE EXACT SAME PROBLEM. I AM A SINGLE DIVORCED [XXX] WOMAN, I DO NOT HAVE THE TIME AWAY FROM WORK OR THE MONEY TO CONTINUE TO SPEND ON REPAIRS THAT I HAVE NO CHOICE OR CONTROL OVER. PLEASE RECALL THIS PROBLEM. I HAVE READ HUNDREDS OF COMPLAINTS ABOUT THE SAME THING ONLINE WHEN I RESEARCHED MY PROBLEM. RECALL !!! OR DO WE HAVE TO GET KILLED BEFORE YOU THE MANUFACTURER DOES THAT? PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *AN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149693November 6, 2018
VISIBILITY/WIPER
WIPER TRANSMISSION BROKE WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144844November 2, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING AROUND 7:30AM ON NOV 2ND, THE VEHICLE POWER STEERING AND ABS STOPPED WORKING AND WARNING LIGHTS BEGAN TO GO OFF. I WAS TRAVELING AT 70MPH ON A WET HIGHWAY. STEERING BECAME VERY DIFFICULT. I GOT OFF AT THE VERY NEXT EXIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141312October 18, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT A LOW SPEED, A GRINDING SOUND WAS HEARD COMING FROM THE ENGINE COMPARTMENT. IN ADDITION, THE BRAKE ASSIST, TRACTION CONTROL, STABILITY CONTROL, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala