Chevrolet Impala Complaints (2018)

59 consumer complaints on file.

#11474404July 17, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
Check engine light did not come on when battery was bad.also brakes feel spongy and go to the floor at times,pads and rotors are good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458634March 28, 2022
ENGINE, FUEL/PROPULSION SYSTEM
When driving on the highway at full speed my car suddenly loses power almost causing me to be hit from behind. I then get a Reduced Engine Power warning. Once I get the car off the road, I shut the engine off for a few minutes and then restart it. The car runs fine but the check engine lights remains on. This has happen 4 times this week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458743March 28, 2022
FUEL/PROPULSION SYSTEM
I noticed lately my car has trouble starting, especially after I get gas. Anywhere I take it, no one knows what it is. Literally someone said that I’m not holding the brake down when I’m starting it. I KNOW HOW TO START MY VEHICLE! It doesn’t want to start and sounds like a broke down Saturn when I start it. It takes like 20-30 seconds to start. ALSO that AC went out, I paid $700 AT Chevy, and then the AC went out again a few months later, again no one knows why. WTF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456776March 15, 2022
UNKNOWN OR OTHER
Ii purchased the car new. at 3 years and 3 months the evaporator core failed dumping the Freon. I realize you stated the A/C is not a safety item but I read many complaint on this vehicle on the internet. I am a retired mechanic and the failure rate for evaporators is very low. I changed out maybe 10 in 30 years working on vehicles. This needs to be looked into and addressed by GM and corrected. Any help would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450878February 7, 2022
POWER TRAIN
I have a 2018 Chevrolet Premier Impala that has started skipping gears at 1st and 2nd while driving. The vehicle shudders when it changes gears. Took vehicle to dealer who informed me that the transmission needs to be replaced already. I haven't received any dash messages or vehicle warnings prior to noticing the transmission problem. I always kept the car properly serviced by the dealer for all routine maintenance requirements. I am the original owner of this vehicle. The car has under 100,000 miles. Dealer informs me that it will take at least a week before they can possibly get new transmission for vehicle. I may be without vehicle for at least 2 weeks minimum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440900November 18, 2021
STEERING
the vehicle had a sudden loss of power steering. No warnings or indications of any isues just immediate loss of the ability to steer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416433May 13, 2021
UNKNOWN OR OTHER
REFRIGERANT LEAKS. 1234YF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416236May 12, 2021
POWER TRAIN, UNKNOWN OR OTHER
THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414389April 29, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405407March 29, 2021
SERVICE BRAKES, UNKNOWN OR OTHER
GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394232February 2, 2021
ELECTRICAL SYSTEM
2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO ISSUES WITH DOOR LOCKS AND TIRES. *LD THE CONSUMER STATED THE VEHICLE WAS SOLD WITH 3 WORN TIRES AND A KEY WITH A DEAD BATTERY. THE CONSUMER WAS DRIVING THE VEHICLE ON A MOUNTAIN SIDE AND EXTREMELY HEAVY FOG, THE LIGHTS (INSIDE AND OUT) WENT OUT. THE DEALER WAS INFORMED OF THE FAILURE. THE CONSUMER COULD NOT REPLICATE THE PROBLEM, BUT WAS UNABLE TO START THE VEHICLE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE AND SUGGESTED TRADING IT IN. THE CONSUMER TRADED THE VEHICLE IN AFTER OWNING THE VEHICLE FOR ONLY 8 MONTHS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374542November 13, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED SHE NOTICED THAT WATER WAS ENTERING THE DRIVER'S AND THE PASSENGER'S SIDE HEADLIGHT HOUSINGS AND CAUSING THE ILLUMINATION TO BE REDUCED. THE VEHICLE WAS TAKEN TO LOCAL DEALER NIMNICHT CHEVROLET LOCATED AT 1550 CASSAT AVE, JACKSONVILLE, FL 32210, (904) 387-4041, WHERE SHE WAS INFORMED THE MECHANIC NEEDED TO DRILL HOLES INTO EACH HEADLIGHT HOUSING TO ALLOW FOR THE WATER TO PROPERLY DRAIN FROM THE HEADLIGHT HOUSINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363290October 7, 2020
STEERING
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER REVERSING THE VEHICLE AND PLACING THE GEAR SHIFTER IN DRIVE, THE STEERING WHEEL STIFFENED AS THE "POWER STEERING, DRIVE WITH CARE" WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO MCELVEEN BUICK GMC (117 FARMINGTON RD, SUMMERVILLE, SC 29483) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING GEAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363063October 6, 2020
ELECTRICAL SYSTEM
IF THE CAR HAS BEEN OPERATING FOR LONG PERIOD OF TIME AN HOUR OR MORE WHEN THE AUTO STOP KICKS ON THE WHOLE CAR TURNS OFF. USUALLY AT A STOP SIGN OR STOP LIGHT. IN THE MIDDLE OF TRAFFIC. I HAVE TO LET IT SIT OFF FOR A COUPLE MINUTES AND RESTART AND JERKS HARD INTO GEAR. . WAS TOLD IT'S THE BATTERY FUSE BLOCK AND ISN'T COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362612October 4, 2020
ELECTRICAL SYSTEM, POWER TRAIN
GEARS SKIPPING AND SHRUDDERING BETWEEN 2ND AND 4TH GEAR. CHEVROLET DEALERSHIP RECOMMENDED ENGINE MOUNTS REPLACES WHICH WAS A FALSE DIAGNOSE. AFTER FURTHER INSPECTION AND DIAGNOSING, THEY REVEALED THAT MY TRANSMISSION NEEDS TO BE REPLACED FOR 6200$. I PAID THE 6200$ AND NOW TRANSMISSION SHIFTING HARD INTO 2ND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350213August 19, 2020
ENGINE
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, A STRANGE ODOR WAS PRESENT COMING FROM THE ENGINE INTO CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER (RACEWAY CHEVROLET LOCATED AT 1510 SOUTH 5TH ST, HARTSVILLE, SC 29550) WHO DIAGNOSED THE AIR CONDITIONING EVAPORATOR COIL WAS DEFECTIVE AND HAD LEAKED FREON. THE COIL WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348753August 12, 2020
POWER TRAIN
TRANSMISSION SLIPPING, ROUGH SHIFT AND BUCKING BACK AND FORTH. HAPPENS INTERMITTENTLY AT LOW SPEEDS AND IN STOP AND GO TRAFFIC AS WELL AS HIGHWAY SPEEDS AND WHEN PASSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340587July 21, 2020
AIR BAGS, SEATS, UNKNOWN OR OTHER
ON 16TH JULY 2020 WHILE DRIVING BELL SOUNDS WENT OFF IN MY CAR, ON DASH AIRBAG WARNING CAME ON AND GOT AN ONSTAR ALERT THAT AIRBAG MALFUNCTION. ONSTAR SAID TO GET IT TO DEALERSHIP ASAP. YESTERDAY 20TH JULY DEALERSHIP TOLD ME THAT FRONT PASSENGER SEAT AIRBAG MODULE, FRONT PASSENGER AIRBAG PLATE IN SEAT AND SOMETHING ELSE AIRBAG IS WRONG. TOLD ME NOT COVERED UNDER WARRANTY IN WHICH SINCE IT IS A 2018 I COULDN'T BELIEVE IT. THEY SAID BECAUSE HAVE 62,000 MILES IS WHY. I SAID THIS IS A SAFETY ISSUE THEY ACKNOWLEDGED THAT BUT SAID I WOULD NEED TO HAVE IT REPAIRED WHICH WOULD COST $1300 WITHOUT TAXES. I CALLED GENERAL MOTORS AND HAVE A CASE NUMBER. HOWEVER, NOT GM NOR THE DEALERSHIP NESMITH CHEVROLET, BUICK, GMC SEEM TO FEEL THIS SHOULD BE A RECALL OR A SAFETY ISSUE THAT THEY SHOULD BE LIABLE FOR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340332July 20, 2020
AIR BAGS, SEATS, UNKNOWN OR OTHER
FREIGHTED: AIRBAG WARNING ON DASH CAME ON, BELLS STARTED MAKING NOSE IN CAR AND GOT ONSTAR ALERT THAT AIRBAG MALFUNCTION TO GET IT TO DEALERSHIP ASAP. EVEN IF PUSH DISMISS BUTTON COMES BACK ON. CALLED DEALERSHIP AND GOT AN APPOINTMENT: TODAY DEALERSHIP SAYS IT IS ISSUE WITH AIRBAG SENSORS IN PASSENGER SEAT AND PASSENGER SIDE AIRBAG. TELLS US IT IS NOT COVERED UNDER WARRANTY AND NO RECALLS FOR THIS. WE HAVE CALLED GM TODAY ALSO AND HAVE A CASE NUMBER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328169June 10, 2020
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRUNK WAS CLOSED HOWEVER, FAILED TO LATCH SECURELY AND OPENED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD NW, KENNESAW, GA 30144, (770) 424-2200) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO THE DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF HE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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