Chevrolet Impala Complaints (2017)

117 consumer complaints on file.

#11539805August 21, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
I continuously have water leaking into the trunk of my 2017 Chevrolet Impala, specifically the spare tire compartment. I noticed through research that the issue has been recalled for select years, but not my vehicle year. If the issue is a known defect, this should be covered by the vehicle manufacturer. I am constantly having large amounts of water after rain and it is causing a moldy smell. I try to scoop water and then dry the area, however this is a repeat issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537742August 10, 2023
AIR BAGS, LATCHES/LOCKS/LINKAGES
The contact owned a 2017 Chevrolet Impala. The contact stated that while driving at approximately 50 MPH, a tractor-trailer crashed into the front passenger side of the vehicle causing the vehicle to cross two lanes of traffic and collide with a barrier wall. During the crash no air bags deployed. The driver sustained injuries to the back, spine, torso, arms, knees, and shoulders which required medical treatment. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. Also, while the keys were inside the vehicle the doors had locked and the contact was unable to enter the vehicle. A locksmith was called to open the doors. The cause of the failure was not determined. The failure mileage was 72,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11532569July 16, 2023
UNKNOWN OR OTHER
Radio isn’t giving out any sound. But it’s on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529663June 29, 2023
UNKNOWN OR OTHER
Evaporator Core failed. My safety isn't at risk although I get very hot riding in the car without AC. It was confirmed by a dealer. It has not been inspected by police or anyone else other than a dealer. No warning lamps or messages. My 2017 Chevrolet Impala has been without Air Conditioning since approximately June 2020. I took it to a local Chevrolet dealer and they diagnosed it stating the Evaporator core had failed. After doing research online, I found a Special Coverage Adjustment N182186881 on nhtsa.gov stating that on some 2016-2018 model-year cars, the evaporator core may become damaged and the customer is eligible for it to be replaced at no charge. I never received this paper in the mail saying mine was affected but mine was affected. Due to me having no copy of this, no dealer will fix it free of charge. I am not just looking for a free repair, I am looking for it to be repaired for free specifically due to the fact it has been affected. There is less than 72,000 miles on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522239May 16, 2023
FUEL/PROPULSION SYSTEM
Pourous plastic fuel line located on top of gasoline tank is leaking slowly...confirmed by independent (Kaerchar Automotive..699 Castle Shannon Blvd 15234)(412-563-2827) official PA inspection station. Pourous plastic fuel line line to tank leaking fuel onto gasoline tank which is leaking down over tank towards whatever is located beneath
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515954April 7, 2023
ELECTRICAL SYSTEM
Water leaking in trunk through the gaskets by brakes lights shorts out brakes lights and stops them from working as well as builds a poodle. where the spare tire is and rust the bottom .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493135November 10, 2022
ENGINE
2017 Chevy Impala 3.6L engine exhaust leak at the exhaust manifold / turbo charger. Resulting in exhaust fumes leaking driver/passenger area could cause fire and or damage to engine. Checking on the customer review and complaints page on the internet I have a lot of other complaints even to the point one persons wife developed lung cancer possible related to inhaling the exhaust according to her doctor. Who knows but I had a hard time getting my car to pass NC inspection because of the lake, please advise. As I am hard of hearing and didn't know I had this problem until the local NC Inspection station pointed it out all I knew was I could smell it or something. PS the email is that of my local mechanic, as I don't have one or how to even turn a computer on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486456September 26, 2022
STEERING
The contact owns a 2017 Chevrolet Impala. The contact stated while driving at approximately 30 MPH, the steering wheel became difficult to maneuver. The contact stated that the instrument panel displayed the Power Steering Failure message. The contact stated that an independent mechanic looked under the hood but found no failure. The vehicle was able to restart with no issues. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486179September 24, 2022
POWER TRAIN
Was driving and lost power steering. Message came up stating power steering service drive with caution. Drove straight to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485836September 22, 2022
UNKNOWN OR OTHER
The exhaust manifold cracked, took to shop to see if can weld and was told it is connected to the Cadillac converter. This was putting MAJOY exhaust fumes into car. making myself and children sick. at the shop they said this is VERY COMMON and he is not sure WHY no recall has been placed on this and why they wont fix. In the process of saving to get this fix the car rode rough, stalled, exhaust fumes and sensor's went. I replaced and I am now HAVING this issue AGAIN. Chevrolet needs to get this fixed and a recall should be done. Had this car just for a year and I SWEAR once warrenty went EVERYTHING this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476605July 29, 2022
AIR BAGS
An airbag alert sounds very often, and the passenger airbag indicator shows that it is off. The vehicle has been taken to a dealer and they were not able to find the issue when running the diagnostics. The alarm continues to intermittently sound, and indicator shows the passenger airbag is off. This is of high concern that the airbag most likely will not deploy in case of impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466841May 31, 2022
STEERING
As with your recall of braking system to Camaro, Corvette and Cadillac the same exact thing happened to my 2017 Impala. My power steering system failed due to the modular. All said and done was charged $1000 +. My warranty had just ran out. Not the mileage I only had 29,000 miles on the car but it was approximately 4 months after the 3 year warranty. That is totally unacceptable. I could have been killed. How many other complaints have you gotten for faulty power steering systems. Due to this all my warnings on the entire car lit up and a number of check engine and other warning lights came on the dash. Nothing worked and could hardly turn the steering wheel. I would like to be reimbursed the money and aggravation I was put through. I do not have the paperwork to download to you but it can be obtained at Wallace Chevrolet in Port St Lucie, Florida
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462767April 29, 2022
UNKNOWN OR OTHER
Mechanic confirmed Evaporator Core leak, which is leaking Freon faster than can be put in. Leaking Freon is a safety concern, as well as the resultant lack of Air Conditioning. The car becomes very hot inside, and the Air Conditioning does not blow any cold air, creating potential for overheating, heat stroke, heat exhaustion, etc. in addition to general discomfort.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459864April 6, 2022
ELECTRICAL SYSTEM
A/C Was blowing warm air. Took vehicle to service center for repair. Air compressor was replaced. After 2 days of driving a total of 40 miles, warm air continued to blow. Returned to service center only to find an Evaporator core failure. GM issued a bulletin N182186881 regarding this repair and they advised to file this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459646April 5, 2022
ENGINE
Upon after starting the car a noise was coming from front of engine. I took a video and saw fire coming from the front left catalytic converter between the flange and the converter. The converter separated itself from the flange. The car, a 2017 has only 50000 miles on it always garaged and no accidents Luckily caught the converter problem before it completely blew itself off the flange and caused a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455248March 4, 2022
AIR BAGS
While sitting in my car at a gas station my driver seat air bag went out. With no warning
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11445698December 31, 2021
POWER TRAIN
Vehicle jerks and shakes when I accelerate. Took to dealership stated torque issue in transmission. New transmission needed. Purchased Nov 2020 from same dealership only has 112500 miles. This should be recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437966October 24, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Vehicle was driving and operating as normal. I Drove to shopping center, was in store for an hour and came out to a car full of smoke when door opened. There appeared to be a fire that had started and stopped originating from the drivers side door panel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435740October 6, 2021
UNKNOWN OR OTHER
Evaporator core failure; GM issued a bulletin regarding this repair but my 2017 Impala that meets all other criteria for some reason "is not covered" by this; the evaporator core was confirmed to be faulty by a non-dealer mechanic; this released refrigerant into my garage; the bulletin in reference is N182186881; I phoned GM regarding this bulletin and they advised me to file this complaint here
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433777September 21, 2021
UNKNOWN OR OTHER
Found leaking bright green substance on driveway. AC disabled/blowing air with no cooling affect. After trying to reach Donovan at an 800 number referenced in other complaints that number is now associated with 3M disability program. This is very much a health issue and should be a national recall. The evaporator core must be replaced at no cost to the vehicle owner as this is a known defective part. Freon is dangerous to breathe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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