Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#11112401July 19, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ABS IS KICKING BACK AND TRACTION CONTROL IS COMING ON FOR NO GIVEN REASON MAKING STOPPING THE CAR INCREASINGLY HARD AT SLOW SPEEDS. INEVITABLY CAUSING THE ABS AND SERVICE TRACTION CONTROL LIGHTS TO COME ON THE LIGHT IS NOW STAYING ON AS SOON AS THE CAR IS TURNED ON. TOOK THE CAR TO THE SHOP TO ATTEMPT TO FIND THE PROBLEM BEING TOLD IT IS AN ELECTRICAL GROUNDING PROBLEM ALSO MAKES THE HEADLIGHTS FLICKER WHEN DOING THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112057July 17, 2018
ELECTRICAL SYSTEM
YOU PUT THE KEY IN THE IGNITION AND IT DOESNT TURN. THE STEERING WHEEL IS FREE THERE IS NOTHING ELSE WRONG. YOU HAVE TO SIT THERE FOREVER MOVING THE KEY IN EVERY WHICH WAY. TO HOPEFULLY FIND THE RIGHT COMBINATION TO GET THE CAR TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083177April 3, 2018
UNKNOWN OR OTHER
THE PIECES THE DEALER GLUED UNTO MY IGNITION KEY FELL OUT. I DID NOT DO ANYTHING. I JUST NOTICED ONE DAY THEY HAD FALLEN OUT. GLUING THE PIECES IN THE KEY WAS NOT A FIX. I AM USING MY SPARE KEY, BUT I AM AFRAID THEY WILL COME UNGLUED AND FALL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079586March 15, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS WIRED TO A STARTER TO OPERATE. THE VEHICLE WAS TAKEN TO CENTURY CHEVROLET (6105 WEST 120TH AVE, BROOMFIELD, CO), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,598.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076643March 7, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR RANDOMLY LOCKS ME OUT FOR 10 MINUTES, THIS SHOULD BE A RECALL. THESE CARS ARE [XXX]. CONSTANTLY LEAVES ME STRANDED. PASSLOCK SECURITY CODE, SECURITY LIGHT FLASHES FOR 10 MINUTES. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073939February 20, 2018
ELECTRICAL SYSTEM
THE POWER DOOR LOCKS ARE NOT WORKING. WHEN YOU TRY TO START THE CAR, THE SECURITY LIGHT COMES ON AND THE CAR WILL NOT CRANK OR TURN OVER. IN THE RARE INSTANCE YOU DO GET IT TO START, IF YOU TURN IT OFF, IT WILL NOT START AGAIN (ANYWHERE FROM AN HOUR TO TWO WEEKS OR MORE). I HAVE DONE MY RESEARCH ONLINE AND THERE ARE LITERALLY THOUSANDS OF PEOPLE WHOM OWN GM CARS THAT ARE HAVING THE SAME PROBLEM WITH NO SOLUTION. I CANNOT GET HELP FROM ANYONE AND AM FRUSTRATED BEYOND REASON, SO HOPEFULLY YOU CAN DO YOUR RESEARCH AND FIGURE THIS OUT! I CANNOT DEPEND ON THIS CAR AND I AM DISABLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044656November 8, 2017
FUEL/PROPULSION SYSTEM
FUEL SHUTDOWNS WHILE ON THE INTERSTATE AT BETWEEN 60-75 MPH. WHEN THE PROBLEM OCCURS WHILE DRIVING, I IMMEDIATELY LOOSE POWER, IT GOES INTO A ROUGH IDLE, AND I HAVE TO IMMEDIATELY PULL OVER TO THE SIDE OF THE INTERSTATE. IT WILL EITHER IDLE ROUGHLY WITH NO ABILITY TO INCREASE THROTTLE FOR 5-15 MINUTES, OR, IT WILL STALL AND I CAN START IT AGAIN IN 5-15 MINUTES (WHEN WHATEVER IS NOT WORKING, COOLS DOWN). THIS HAS BEEN OCCURRING SINCE 2014. OUR SERVICE CENTER HAS A LONG HISTORY. NO PROPER ERROR MESSAGE IS GIVEN THROUGH THE REGISTER STORAGE WHEN TESTED USING GM SHOP ANALYZERS. CHECKED GAS CAP, REPLACED FUEL PUMP, CAM SHAFT POSITION SENSOR, SPARK PLUGS & WIRES, CRANK SHAFT POSITION SENSOR, FUEL INJECTOR, BCM. HAVE NOT REPLACED COIL PACKS AND ICM YET. (A DYNOMETER IS PROBABLY NEEDED TO SIMULATE LOAD FOR A MOVING VEHICLE. MANY SHOPS DON'T HAVE IT BECAUSE OF COST.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025292September 25, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION FAILED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN PROMPTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT AN IGNITION LOCK FAILURE OCCURRED. THE INDEPENDENT MECHANIC REPLACED THE IGNITION KEY LOCK, CYLINDER, AND IGNITION SWITCH ON THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000. UPDATED 12/13/2017 *LN *TT CONSUMER STATED SEVERAL DEALERS WERE CONTACTED AND NO HELP WITH FAULTY "KEY FOB". UPDATED 7/20/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020943August 31, 2017
UNKNOWN OR OTHER
TAKATA RECALL SIGNAL LIGHTS DO NOT WORK ALL THE TIME. JUST SOMETIME, SOMETIMES IT DOES IT FOR A FEW DAYS.. THEN THEY START WORKING AGAIN. I HAVE TO TRAVEL ON INTERSTATE QUITE OFTEN TO GET MY SON TO THE DOCTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003573July 7, 2017
ELECTRONIC STABILITY CONTROL (ESC)
"TAKATA RECALL" I AM HAVING PROBLEMS WITH MY SECURITY SYSTEM. AT RANDOM TIMES MY CAR WILL NOT START AND THE SECURITY LIGHTS UP ON MY DASH. I HAVE TO WAIT ABOUT 10-15 MINUTES AFTER THE INITIAL START BEFORE IT WILL FINALLY START UP. ONCE IT DOES IT RUNS JUST FINE UNTIL THE NEXT TIME. THIS IS VERY ANNOYING AND SUCH AN INCONVENIENCE AS WELL AS NOT SAFE. I WAS LEAVING FROM TAKING MY SON TO THE ER ONE MORNING AT LIKE 3AM AND IT DONE THIS. SO I AM SITTING AN THE ER PARKING LOT WITH A SICK 2 YEAR OLD AT 3AM. THANK GOD IT WASN'T WHEN I HAD TO TAKE HIM IN. WHAT IF I WOULDN'T HAVE MADE IT AND SOMETHING WORSE COULD HAVE HAPPENED TO MY CHILD. THIS NEEDS TO BE RECALLED AND FIXED. I HAVE SEEN NUMEROUS COMPLAINTS ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003692July 7, 2017
SEATS
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR AND NOTICED SMOKE COMING FROM THE SEAT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE. THE CONTACT NOTICED FLAMES INSIDE THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/07/17*LJ
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10986292May 18, 2017
ENGINE, FUEL/PROPULSION SYSTEM
CHEVROLET IMPALA ENGINE COLD PARKED IN DRIVEWAY STARTED THE CAR AND THE ENGINE EXPLODED: FIRE STARTED UNDER HOOD. THE MANIFOLD EXPLODED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10984583May 9, 2017
AIR BAGS
MY MOTHER WAS DRIVING MY CAR AND WAS ONLY LESS THAN TEN FEET FROM MY FRONT DOOR,STILL IN THE PARKING LOT OF MY APARTMENT UNIT. BOTH AIRBAGS DEPLOYED, SHE HADN'T HIT ANYTHING. THEY BOTH DEPLOYED ,CRACKED THE WINDSHIELD AND DISABLED THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972063April 12, 2017
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OVERHEATING. THE VEHICLE BEGAN USING APPROXIMATELY A QUART OF WATER PER DAY. THE CONTACT STATED THAT THE FAILURE DID NOT OCCUR UNTIL THE VEHICLE WAS BROUGHT IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 86,505.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970130April 3, 2017
ENGINE
TL* THE CONTACT OWNED A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10969515March 30, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE SECURITY SENSOR LIGHT ILLUMINATED AND THE VEHICLE WOULD SHUT OFF. THE CONTACT DISCONNECTED THE AUTOMOTIVE BATTERY AND WAITED. APPROXIMATELY 10 MINUTES LATER, THE VEHICLE STARTED AND OPERATED AS NORMAL. THE CONTACT INDICATED THAT WHEN THE FAILURE OCCURRED, THE DOOR LOCKS WOULD NOT OPERATE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPATED 12/04/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936363December 19, 2016
SERVICE BRAKES, TRACTION CONTROL SYSTEM
I HAVE BEEN HAVING PROBLEMS WITH THE TRACTION CONTROL SYSTEM ON MY 2002 CHEVY IMPALA FOR THE LAST FIVE YEARS. ON DECEMBER 16TH I WAS INVOLVED IN A COLLISION WITH ANOTHER VEHICLE WHEN I COULD NOT STOP ST A RED LIGHT. TRACTION LIGHT KEPT COMING ON AND OFF ALL DAY. ABS PUMP WOULD RUN FOR NO REASON. AS I APPROACHED THE TRAFFIC LIGHT THE REACTION LIGHT CAME ON AGAIN AND MY BRAKES FAILED. CAUSING ME TO HO THROUGH THE RED LIGHT AND HIT CAR PASSING THROUGH INTERSECTION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10928246November 28, 2016
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE IGNITION SWITCH WAS NOT WORKING. THE SECURITY INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO START. THE FAILURE BEGAN FIVE YEARS AGO. THE DEALER DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910958October 1, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), VISIBILITY/WIPER
TAKATA RECALL I WAS DROPPING MY DAUGHTER OFF AT THE BABYSITTERS HOUSE ON MY WAY TO A FUNERAL AROUND 10:30 ON SUNDAY OCTOBER 1, 2016. I PULLED OUT THE BABYSITTERS DRIVEWAY AND PROCEEDED TOWARDS BERKSHIRE STREET. MY CAR WAS IN MOTION AND BEFORE I MADE IT TO THE CORNER MY PASSENGER SIDE AIRBAG BURST OPEN MY DASHBOARD OPENED ALL THE WAY ACROSS TO DRIVER'S SIDE. MY RADIO BROKE OFF MY BUTTONS FLEW OFF THE DASH AND I COULDN'T TELL WHETHER IT WAS DUST OR SMOKE FROM THE AIRBAG. I WASN'T HURT BUT WHEN I INHALE MY CHEST HURT AND MY ASTHMA FLARED UP AND MY RIGHT EAR IS IRRITATED. ALSO MY WINDSHIELD IS CRACKED ON THE PASSENGER SIDE. I DIDN'T HIT A BUMP OR CAR IT'S SMOOTH PAVEMENT I WAS CONFUSED AS TO WHAT CAUSED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909399September 23, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala