Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10294570December 5, 2009
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES, EQUIPMENT
I HAVE A SAFETY CONCERN INVOLVING UNRESOLVEABLE ISSUES WITH A 2002 IMPALA LS. DUE TO PASSLOCK, MY CAR WILL RANDOMLY NOT START, THINKING THAT I (THE OWNER) AM TRYING TO STEAL THE CAR. THIS IS A SAFETY ISSUE BEING THAT I AM A YOUNG, UNMARRIED WOMAN, WHO HAS TO DRIVE IN AND THROUGH ROUGH NEIGHBORHOODS TO GET TO WORK AND SCHOOL. THIS ISSUE COULD LEAVE ME AND OTHERS STRANDED AT LOCATION. AND WHO KNOWS WHAT COULD HAPPEN FROM THERE, VARYING FROM MURDER TO ASSAULT, ETC. AND IF YOU KNOW FLINT, SAGINAW, AND DETROIT MICHIGAN, THIS IS A HUGE ISSUE. THE CAR HAS BEEN EVALUATED BY THREE DIFFERENT MECHANICS, TWO DEALERSHIPS, AND THERE IS NO SOLUTION. ASIDE FROM THAT ISSUE, THE CAR'S TRACTION CONTROL TURNS ON AT RANDOM, THE ABS BRAKES TURN ON, ALMOST CAUSING ACCIDENTS. THIS IS ANOTHER ISSUE THAT CAN'T BE RESOLVED BY ANY OF THE MECHANICS I'VE TALKED TO. THIS IS COSTING TONS OF MONEY AND GM HAS NO SOLUTION. GM NEEDS TO ISSUE A RECALL AND HAVE THESE ISSUES FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293624November 25, 2009
TRACTION CONTROL SYSTEM, SERVICE BRAKES, HYDRAULIC
ANTILOCKS AND TRACTION ACTIVATION. SOMETIMES THE VEHICLE WILL NOT STOP OR GO BECAUSE OF ANTILOCKS AND TRACTION ACTIVATION. ALL THE TIME THE DEALERSHIP WANTED TO REPLACE PARTS AT MY COST. WE TOOK IT TO A SERVICE GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293625November 25, 2009
ENGINE AND ENGINE COOLING
THE CAR INTERMITTENTLY SHUTS OFF WHILE DRIVING. IT OCCURS FREQUENTLY. DEALERSHIP COULD NOT DIAGNOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293623November 25, 2009
EXTERIOR LIGHTING
WE WERE DRIVING HOME AT NIGHT AND THE HEADLIGHTS ON OUR 2002 CHEVY IMPALA WENT OUT AND DIDN'T COME BACK ON. WE DIDN'T REALIZE IT AT THE TIME, BECAUSE WE WERE DRIVING IN TOWN AND THERE WERE STREET LIGHTS. THIS WAS THE 3RD OCCURRENCE. NOTHING HAS BEEN DONE TO CORRECT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293235November 23, 2009
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE TURN SIGNALS AND HAZARD LIGHTS WERE INOPERATIVE. SHE INSTALLED A NEW FUSE, BUT THAT DID NOT REMEDY THE FAILURE. THE MANUFACTURER NOR THE DEALER WAS NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 97,624.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292665November 18, 2009
ELECTRICAL SYSTEM
MY 2002 IMPALA WONT START EVERYDAY I HAVE TO GET A BOOST IT MAKES ME LATE FOR WORK I GO TO CRANK IT JUST CLICK CLICK WITH ALL THE INTERIOR LIGHT BLINKING THAT'S NOT SAFE BEING A FATHER OF 2 AND RUNNING THE RISK OF CAR NOT STARTING AFTER SITTING FOR 2 HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292696November 18, 2009
ELECTRICAL SYSTEM
2002 CHEVROLET IMPALA LS 60,000 MILES LEAVES WIFE STRANDED DUE TO SOME SECURITY DEVICE THAT DOES NOT ALLOW THE VEHICLE TO START , NO WARNING SIGNS OTHER THAN A SECURITY LIGHT THAT IS DISPLAYED FOR NO APPARENT REASON WHILE DRIVING. I HAVE RESEARCHED ONLINE AND IT SEEMS AS THOUGH THIS IS A COMMON PROBLEM WITH THESE CARS. THE REPAIRS ARE EXPENSIVE AND DON'T SEEM TO BE A RELIABLE FIX THIS IS A SAFETY ISSUE TO ME. GM SHOULD FIX IT, AS IT IS A OBVIOUS DESIGN FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291295November 7, 2009
EXTERIOR LIGHTING, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
CHEVY IMPALA 2002 TURN BLINKERS FAIL INTERMITTENTLY SIMILAR TO 03V327000 RECALL CAMPAIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289629October 26, 2009
STEERING
2002 CHEVROLET IMPALA HAS A PROBLEM WITH THE STEERING WHEEL SHAFT. *NJ THE CONSUMER STATED AT 36,000 MILES THE STEERING WHEEL WAS LOOSE AND THE FRONT END OF THE VEHICLE WAS MAKING A LOT OF NOISE. THE DEALER REPLACED THE INTERMEDIATE SHAFT. AT 43,165 MILES, THE PROBLEM RETURNED. THE DEALER ONCE AGAIN REPLACED THE INTERMEDIATE SHAFT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289324October 22, 2009
ELECTRICAL SYSTEM
MY 2002 CHEVY IMPALA HAS A RANDOM ISSUE WITH STARTING AND HAS LEFT ME STRANDED SEVERAL TIMES. ONE TIME THE CAR QUIT RUNNING WHILE DRIVING LEAVING ME WITH NO POWER STEERING OR BRAKES GOING DOWN THE HIGHWAY! THEN WOULD NOT START AGAIN FOR ABOUT 15 MINUTES. ON THE INTERNET I SEE WHERE THERE ARE THOUSANDS OF IGNITION SWITCH COMPLAINTS ON THIS AND SEVERAL OTHER GM MODELS. THIS IS OBVIOUSLY A GM ISSUE THAT THEY HAVE FAILED TO ADDRESS. LEAVING SOMEONE STRANDED OR EVEN WORSE STALLING WHILE DRIVING IS A SAFETY ISSUE. I LIVE IN OHIO WHERE IT CAN EASILY GET BELOW ZERO IN THE WINTER IF MY CAR LEAVES ME STRANDED, IT COULD BE VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287337October 14, 2009
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
THE PASSLOCK PREVENTS THE CAR FROM STARTING. THIS HAPPENS APPROX. 4 OR 5 TIMES A MONTH. YOU PUT THE KEY IN TO START AND THE CAR DOES NOT START. YOU HAVE TO WAIT 10 MINUTES USUALLY, SOMETIMES 20 SOMETIMES 30. VERY DANGEROUS IF YOU HAVE AN EMERGENCY AND NEED TO START YOU CAR RIGHT AWAY INSTEAD OF WAITING TO START. YOU MAY DIE OR SOMETHING OF THAT NATURE. VERY SCARY WHEN YOU ARE IN THE CAR ALONE AND IT WON'T START. WILL NEVER BY A GM CAR AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287027October 11, 2009
ELECTRICAL SYSTEM
CAR WILL NOT START SOMETIMES. BATTERY IS FINE. LIGHTS WORK, LOCKS WORK, ETC. BATTERY WAS REPLACED TWICE BEFORE REALIZED IT WAS NOT BATTERY. HAVE TO WAIT 10 MINUTES AND THEN TRY AGAIN TO START CAR. USUALLY STARTS AFTER 10 MINUTE WAIT. IF NOT, HAVE TO WAIT ANOTHER 10 MINUTES. SECURITY LIGHT COMES ON FOR NO REASON AT TIMES AND THEN GOES OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285603September 29, 2009
ELECTRICAL SYSTEM
SEVERAL CHEVROLET VEHICLES IN THE 2002 RANGE (INCLUDING MY 2002 IMPALA) HAVE A DESIGN DEFECT IN THE BODY CONTROL MODULE THAT CAUSES A FAILURE IN THE PASSLOCK SECURITY SYSTEM. THE FAILURE IS INTERMITTENT AND UNPREDICTABLE, BUT CAUSES THE CAR TO EITHER NOT START, OR STOP RUNNING. ONCE THE BCM FAILS, THE COMPUTER MUST BE RESTARTED TO START THE CAR- THIS MEANS SITTING IN THE CAR FOR 8-11 MINUTES WAITING FOR THE SECURITY LIGHT TO GO OFF; REGARDLESS OF WHETHER IT'S 110 DEGREES OUT, OR 10 BELOW. THE PROBLEM IS WIDELY REPORTED ON AUTO FORUMS, SO THERE IS NO WAY CHEVY DOESN'T KNOW ABOUT IT. THERE ARE EVEN COMPANIES WILLING TO BYPASS THE SECURITY SYSTEM (BY CUTTING A WIRE FROM THE BCM, AND ROUTING A WIRE FROM ANOTHER SOURCE WITH AN APPROPRIATE RESISTOR) TO ELIMINATE THE PROBLEM. A DEALER WILL REPLACE THE BCM, BUT THE REPLACEMENT IS THE SAME DESIGN AS THE ORIGINAL, AND IS JUST AS LIKELY TO FAIL (NOT TO MENTION RUNNING $500-$800). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282633September 2, 2009
ELECTRICAL SYSTEM
1999-2004 IMPALAS HAVE A PROBLEM, TRAC OFF, SERVICE TRACTION SYSTEM AND ABS LIGHTS GO ON. THIS DEACTIVATES THE ANTI-BRAKE SYSTEM AND CAN BE VERY DANGEROUS WHEN DRIVING ON A SLICK ROAD. ALSO WITHOUT TRACTION CONTROL YOUR CAR WILL NOT ACCELERATE, TURN OR BRAKE AND WILL SKID. WHAT HAPPENS IS GM USED CHEAP WIRING OR CUT TOO SHORT AND THESE WIRES CORRODE. THIS PROBLEM IS AN EASY FIX, GM IS AWARE OF THESE PROBLEMS BUT REFUSES TO DO ANYTHING ABOUT THEM. IT WOULD BE AN EASY FIX BUT THE ONLY THING ABOUT THAT THOUGH IS THAT YOU CANT JUST REPLACE THE WIRES, THE WIRES ARE SEALED IN THE HUB ASSEMBLY, SO YOU HAVE TO REPLACE THE ENTIRE HUB ASSEMBLY. ALSO THERE IS A PROBLEM WITH THE PASSLOCK FEATURE, PASSLOCK WAS CREATED TO PREVENT THIEVES FROM STEALING YOUR CAR, NOT TO PREVENT YOU FROM DRIVING IT.PASSLOCK CAN CAUSE THE VEHICLE TO LOSE POWER WHILE DRIVING ON THE HIGHWAY AND MAY STALL. THAT IN ITSELF IS A MAJOR PROBLEM. I SUGGEST YOU FORCE GM TO DO A RECALL BEFORE PEOPLE DIE BECAUSE OF NEGLIGENCE. AND IF THEY REFUSE TO COMPLY, JUST SLAP THEM WITH A MAJOR LAWSUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282322August 30, 2009
ELECTRICAL SYSTEM
2002 CHEVY IMPALA LS ON MANY DIFFERENT OCCASIONS WILL NOT START. I HAVE BEEN RESEARCHING THE PROBLEM ONLINE SINCE I HAVE SENT MY CAR TO MY MECHANIC TWICE FOR THIS ISSUE, AND HE HAS NO IDEA HOW TO ADDRESS THE PROBLEM. I'VE FOUND HUNDREDS OF OTHER IMPALA OWNERS WHO HAVE HAD THE SAME THING HAPPEN TO THEM, AND MANY CANNOT UNDERSTAND WHY A RECALL HAS NEVER HAPPENED. ON THIS LINK, THERE ARE OVER 150 SIMILAR COMPLAINTS LISTED OF OVER 2002 IMPALA OWNERS. PLEASE MAKE GM HAVE A RECALL FOR THIS RECURRING PROBLEM THAT HAS ALSO BEEN A SAFETY ISSUE SINCE SOME IMPALA OWNERS HAVE BEEN STRANDED IN BAD WEATHER CONDITIONS: HTTP://WWW.CARCOMPLAINTS.COM/CHEVROLET/IMPALA/2002/ELECTRICAL/PASSLOCK_PROBLEM_WONT_START_AND_SECURITY_LIGHT_IS_ON.SHTML PLEASE TAKE THE TIME TO LOOK INTO THIS ISSUE ON 2002 IMPALAS. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278834July 30, 2009
ELECTRICAL SYSTEM
I PURCHASED A 2002 CHEVY IMPALA LS IN NOVEMBER OF 2008. THE SECURITY PASSLOCK SYSTEM BEGIN ACTING FAULTY IN MAY OF 2008,FAULTY AS IN THE CAR WON'T START IF IT'S TOO HOT OUTSIDE, WHEN U TURN THE IGNITION IN THE ON POSITION YOU HEAR SPARKS AND STATIC FROM THE WIRING WHEN THE SECURITY LIGHT IS ON. YOU HAVE TO BASICALLY PERFORM MAGIC TO GET THE CAR TO START. AND THE COULD TAKE UP TOO 4 HOURS OF SITTING WHEREVER YOU ARE. GM IS PRACTICALLY AWARE OF THIS VERY IRRITATING AND COSTLY PROBLEM AND SHOULD BE HELD LIABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278461July 27, 2009
TRACTION CONTROL SYSTEM, EQUIPMENT
TRACTION FREQUENTLY ACTIVATES. "SERVICE TRACTION SYSTEM" AND "ABS" LIGHTS COME ON FREQUENTLY. LAST SPRING AND SUMMER, MY MECHANIC REPLACED A COUPLE OF PARTS BUT IT DID NOT RESOLVE THE PROBLEM. I CAN NOT TELL YOU EXACTLY WHAT THOSE PARTS WERE WITHOUT FINDING MY RECEIPTS FOR THE WORK. LAST SPRING AND SUMMER, THE TRACTION DID NOT ACTUALLY ACTIVATE BUT THE LIGHT DID COME ON. DIAGNOSTIC WAS DONE SEVERAL TIMES WITH NO RESULTS EXCEPT FOR A COUPLE OF TIMES. I HAD THE BODY MODULE REPLACE LAST FALL. I HAD NO PROBLEMS FOR ABOUT A MONTH BUT PROBLEMS STARTED PERIODICALLY AND ARE GRADUALLY INCREASING. I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL. WITH THE TIRES SPINNING LIKE THAT, IT COULD BE DANGEROUS. AFTER STOPPING AT A STOP LIGHT OR STOP SIGN OR MAKING A TURN, MY TRACTION SOMETIMES ACTIVATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278280July 25, 2009
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
IT STARTED BACK IN 2002 A FEW MONTHS I PURCHASED MY 2002 IMPALA. IT WAS A USED CAR WITH 15,000 MILES. THE CHECK ENGINE AND LOW COOLANT LIGHT CAME ON. TOOK IT TO THE DEALERSHIP AND HAD THE WATER PUMP AND LOW COOLANT SENSOR REPLACED. A WEEK LATER, LOW COOLANT LIGHT COMES ON AGAIN. AGAIN TOOK IT TO DEALERSHIP AND HAD TO REPLACE ANOTHER SENSOR. THAT HAPPEN 10 TIMES DURING THE SAME YEAR. AS OF NOW, JULY 2009, THE LIGHT IS STILL ON. IN 2007, MY VEHICLE STARTED TO RUN HOT. WAS TOLD I NEEDED THE MANIFOLD INTAKE GASKET, THERMOSTAT AND HOSES REPLACED WHICH WOULD OF COST ME OVER $1000.00. I COULDN'T AFFORD IT. I GOT A LOCAL MECHANIC TO REPLACE EVERYTHING WHICH HE CHARGED ME $300.00. JUST RECENTLY, I'VE BEEN HAVING PROBLEMS STARTING MY CAR ESPECIALLY AFTER I DRIVE IT FOR A WHILE. I'M A SINGLE MOTHER WHO GOES TO SCHOOL AND WORK AND THIS IS MY ONLY MEANS OF TRANSPORTATION. THIS CAR HAS BEEN GIVING ME THE BLUES THE PAST FEW YEARS AND I'M SICK OF IT. ALL THIS STARTED WITH ABOUT 150,000 MILES AND CURRENTLY I HAVE ABOUT 168,000 MILES. I WILL GET A BETTER, DEPENDABLE VEHICLE LATER THIS YEAR AND I WON'T BUY ANOTHER GM VEHICLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277984July 22, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD CONTINUOUSLY OVERHEAT AND THE COOLANT WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. IN VERY HIGH TEMPERATURES, THE VEHICLE WOULD HESITATE TO START AND WOULD OFTEN STALL. THE CONTACT BELIEVED THAT THERE WAS AN ISSUE WITH THE INTAKE MANIFOLD. THE MANUFACTURER STATED THAT THE EXHAUST MANIFOLD COULD POSSIBLY BE LEAKING WATER. THERE WERE NO RECALLS FOR THE FAILURE. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277507July 20, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. ON JULY 20, 2009, THE VEHICLE FAILED TO START. THE CONTACT HAD TO WAIT TEN MINUTES BEFORE THE VEHICLE WOULD RESTART. THE VEHICLE HAS NOT YET BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. SHE BELIEVES THAT THIS IS A SAFETY DEFECT DUE TO A FAULTY SECURITY SYSTEM. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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