Chevrolet Impala Complaints (2009)

824 consumer complaints on file.

#10896201August 16, 2016
AIR BAGS
RECEIVED A SAFETY RECALL FOR ABOVE CAR FOR THE AIRBAG. THE RECALL IS #36110. IT STATES THAT DIC ALERTS MAY INTERMITTENTLY TURN ON AND OFF. THE DASHBOARD LIGHT ON MY CAR HAS BEEN DOING EXACTLY THAT. I BROUGHT IT TO CURRY CHEVROLET IN WHITE PLAINS, NY. THE DEALER TOLD ME THAT THE AIRBAG RECALL HAS NOTHING TO DO WITH THE AIRBAG WARNING SIGN THAT WON'T TURN OFF AND WANTED TO CHARGE ME $700 TO FIX IT. THE CAR ONLY HAS $31,000 MILES ON IT. I AM 80 YEARS OLD AND DO NOT HAVE THE RESOURCES TO FIX THIS PROBLEM AS I AM ON A FIXED INCOME. I FEEL THE AIRBAG RECALL/AND LIGHT PROBLEM ARE DEFINITELY RELATED. I AM 80 YEARS OLD AND DO NOT HAVE THE RESOURCES TO FIX THIS PROBLEM AS I AM ON A FIXED INCOME. I FEEL THE AIRBAG RECALL/AND LIGHT PROBLEM ARE DEFINITELY RELATED AND THAT I AM BEING TAKEN ADVANTAGE OF. I LOOK FORWARD TO YOUR ASSISTANCE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895800August 14, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING AND SUDDENLY A SYMBOL FOR TRACTION STABILITY CAME ON AND THEN A WARNING SAYING LOW ENGINE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895298August 12, 2016
UNKNOWN OR OTHER
A/C ACTUATOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895188August 11, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S PRESENCE SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V507000 (AIR BAGS, ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894812August 10, 2016
STRUCTURE:BODY
THE DASH BOARD ON MY CAR IS CRACKED AROUND WHERE THE FRONT PASSENGER AIR BAG COMES OUT. I FEEL IT IS A HUGE SAFETY HAZARD FOR WHEN THE AIR BAG NEEDS TO DEPLOY. I FEEL THE CRACKED DASH BOARD MAY TURN INTO A SHARD OF HARD PLASTIC THAT COULD EITHER PIERCE THE AIR BAG OR HURT THE CORRESPONDING PASSENGER. I HAVE DONE RESEARCH AND SEEN THAT THIS ISSUE IS PREVALENT IN GENERAL MOTOR VEHICLE MODEL YEARS 2007-2013. NUMEROUS REPORTS HAVE BEEN MADE TO GENERAL MOTORS IN REGARDS TO THIS CRACKING. GENERAL MOTORS HAS DECLINED TO COMMENT TO EACH AND EVERY CLAIM BUT HAVE OFFERED SOME CUSTOMERS A HEFTY DISCOUNT TO REPLACE THEIR DASH. THE MAIN CALL TO ACTION HERE IS SAFETY. DASHES THAT ARE CRACKED IN PLACES AROUND THE PASSENGER AIRBAG CAN BECOME FLYING PROJECTILES IN THE EVENT OF AN ACCIDENT WHERE THE PASSENGER OR SIDE IMPACT AIRBAG DEPLOYS. PREVIOUSLY STATED, GENERAL MOTORS OBVIOUSLY RECOGNIZES THIS AS A PROBLEM BEING THAT IT HAS OFFERED PERSISTENT CUSTOMERS, WHO BRING UP THE VALIDITY OF SAFETY CONCERNS, A REPLACEMENT FOR $200 TO FREE. PLEASE HELP ME BRING THIS ISSUE TO LIGHT BY MAKING THIS AN ACTIVE RECALL ITEM. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894724August 10, 2016
STRUCTURE
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHEN THE DIRECTION OF THE AIR FLOW CHANGED FROM THE AIR CONDITIONER, A LOUD KNOCKING NOISE EMITTED FROM THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 106,000. UPDATED 10/07/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894296August 9, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE WHEN THE A/C WAS DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894103August 8, 2016
ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 10/13/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894167August 8, 2016
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED, ALL THE DOORS FAILED TO UNLOCK ELECTRONICALLY. IN ADDITION, ALL THE DOORS FAILED TO OPEN MANUALLY INTERMITTENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000. UPDATED 10/18/16*LJ THE CONSUMER STATED THE DOORS UNLOCKED RANDOMLY. UPDATED 10/25/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894148August 8, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE VEHICLE UNTIL IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). SHORTLY AFTER THE DEALER'S REPAIR, THE CHECK ENGINE WARNING LIGHT RANDOMLY ILLUMINATED AND THE VENT CONTROLS FAILED TO PROPERLY WORK. IN ADDITION, THE KEY FOB FAILED TO LOCK AND UNLOCK AT DIFFERENT POINTS IN TIME. THE CONTACT NOTIFIED THE DEALER AND THEY WERE UNABLE TO PROVIDE A SOLUTION FOR THE VARIOUS ELECTRICAL FAILURES. IN ADDITION, THE BRAKES WERE SLOW TO RESPOND AND THE DEALER REPLACED THE ROTORS, WHICH DID NOT PREVENT THE FAILURE. THE CONTACT WAS INFORMED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE REPAIRS FOR THE BRAKE SYSTEM DID NOT PREVENT THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V507000 (AIR BAGS, ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892929August 3, 2016
AIR BAGS, ELECTRICAL SYSTEM
I HAVE GOTTEN IN TOUCH WITH GM AND CHEVROLET CUSTOMER SERVICE AND MY LOCAL DEALERSHIP WHO HAVE REFUSED TO CORRECTLY DIAGNOSE MY ISSUE. I HAVE BEEN CHARGED 99$ PER VISIT TO JONES CHEVROLET AND STILL HAVE THE SERVICE AIR BAG LIGHT ON MY VEHICLE. IT STAYS ON ALL THE TIME AND INTERMITTENTLY GOES AWAY ONCE IN A BLUE MOON. IT STARTED OFF WITH THE LIGHT JUST TURNING ON WHEN I HIT A BUMP OR A ROUGH ROAD BUT NOW EVEN ON THE HIGHWAY IT COMES ON. GM CUSTOMER SERVICE TOLD ME THAT AN AIR BAG ISSUES IS THE CUSTOMERS RESPONSIBILITY AFTER MY WARRANTY IS UP HOWEVER THE AIR BAG HAS NEVER DEPLOYED OR THE CAR HAS NEVER GOTTEN INTO AN ACCIDENT SO I AM AT A LOSS AS TO WHY IT IS MY RESPONSIBILITY FOR THE REPAIR OF SUCH AN INTEGRAL SAFETY PART OF THE VEHICLE WHICH SHOULD LAST AND FUNCTION WITHOUT ISSUES FOR AT LEAST A LITTLE WHILE IF NOT FOR A LONG TIME AFTER THE INITIAL WARRANTY IS UP. I HAVE NOW SPEND IN THE UPWARDS OF $800 OUT OF POCKET TO TRY AND GET THIS ISSUE RESOLVED BUT GM HAS NOT BEEN COOPERATIVE AT ALL. I HAD TO LEAVE 5 VOICEMAILS TO AN ADVISOR TO CALL ME BACK AND SHE AND HER SUPERVISOR RUDELY TOLD ME THAT THEY HAVE GIVEN ME A RESOLUTION AND IF GOD FORBID I GOT IN AN ACCIDENT AND THE AIR BAG NEEDED TO DEPLOY BUT DIDN'T DO SO IT WOULD BE ON ME AND GM WONT TAKE RESPONSIBILITY. I AM VERY CONCERNED FOR MY SAFETY AND THE SAFETY OF MY PASSENGERS. I HAVE TRANSCRIPTS OF SERVICE AND RECORDED CALL FROM THEM TO PROVE THIS. PLEASE ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892585August 2, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A TRACTION CONTROL LIGHT COMES ON SAYS IT IS REDUCING SPEED AND THE CAR WILL LOOSE POWER AND JUST DIE. THIS IS SO DANGEROUS IT HAS HAPPENED THREE TIMES ON THE FREEWAY WITH MY KIDS IN THE. I RECEIVED A SPECIAL NOTICE RECALL BUT WHEN I TOOK IT IN THEY SAID THAT SINCE I WAS OVER THE MILEAGE THEY COULD NOT DO THE REPAIR. THE KEY IS ALSO STUCK IN THE IGNITION AND WILL NOT COME OUT DRAINING THE BATTER, AAA HAS COME OUT TWICE TO SWITCH THE BATTERY OUT FOR ME. THERE IS ALWAS A CLICKING SOUND COMING FROM THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891697July 29, 2016
AIR BAGS, SEATS, EXTERIOR LIGHTING
AIRBAG SERVICE MESSAGE AND AIRBAG LIGHT GOES ON AND OFF. PAID 269.36 4/22/2016 SO IT WOULD PASS STATE INSPECTION. LIGHT STAYED OFF FOR ABOUT TWO MONTHS, NOW IT IS GIVING US THE SAME PROBLEM. RETURNED TO DEALER, SAID COST TO REPAIR WITH NEW HARNESS IN THE DRIVERS SEAT WOULD BE AROUND 250.00 MORE. THE GENERAL HAS A HUGE PROBLEM HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889311July 28, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT MENTIONED THAT THE INTERIOR LOCKS FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,803. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884691July 13, 2016
ELECTRICAL SYSTEM
DOOR LOCKS! THE REAR CAR DOOR LOCKS (ACTUATORS) WILL NOT OPEN WITH THE KEY FOB, OR WITH THE POWER DOOR LOCK BUTTON. THIS HAPPENED WITH THE CAR STOPPED. MY CHILDREN NOW HAVE TO WAIT FOR ME TO PUT THE WINDOW DOWN TO UNLOCK THEIR DOORS MANUALLY. THIS HAPPENED AT ABOUT 32,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884693July 13, 2016
ELECTRICAL SYSTEM
HEAT / AIR ACTUATOR. THE MOTOR THAT CONTROLS THE HEAT / AIR IN THE DASH ON THE PASSENGER SIDE STARTED TO MAKE A HORRIBLE CLICKING NOISE WHEN THE CAR WAS OFF OR ON. IT WOULD START WHEN THE CAR DOOR WAS OPENED OR WHEN THE CAR WAS STARTED. I HAD TO TAKE IT TO A MECHANIC TO BE REPAIRED (NOT A DEALER...NOT GIVING THEM ANY MORE OF MY MONEY). IT COST OVER $200 TO BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883545July 8, 2016
AIR BAGS
SERVICE AIR BAG WARNING LIGHT KEEPS INTERMITTENTLY COMING ON DURING OPERATION OF VEHICLE. THE CAR HAS BEEN SERVICED TWICE FOR THIS PROBLEM. UNDERSEAT HARNESS CONNECTIONS WERE TIGHTENED, BUT THAT HAS NOT CORRECTED THE PROBLEM. PROBLEM BEGAN 4 MONTHS AGO. WARNING LIGHT WILL CLEAR ONCE ENGINE SHUTS OFF. A COMPLAINT HAS BEEN FILED WITH GM. AT THIS TIME, GM IS UNABLE TO TELL ME IF THE AIR BAG WOULD FUNCTION AS DESIGNED OR EVEN DEPLOY AT ALL IN THE EVENT OF AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883374July 7, 2016
UNKNOWN OR OTHER
I WAS DRIVING ON THE FREEWAY WHEN THE TRACTION CONTROL LIGHT CAME ON AND MESSAGE CAME ACROSS SAYING SERVICE TRACTION CONTROL: THEN CHECK ENGINE LIGHT STARTED FLASHING RAPIDLY AT THE SAME TIME. FOLLOW BY A VERY LOUD KNOCKING NOISE FROM THE ENGINE. THEN SPEED WOULD NOT ACCELERATE. TURNED ON FLASHERS AND COASTED TO THE SHOULDER. VEHICLE HAD TROUBLES RESTARTING AND WOULD NOT MOVE. STEERING WHEEL WAS HARD TO TURN. TRIES TO DIE WHILE IDLING AFTER YOU GET IT TO START. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED - BUT NEVER ON THE FREEWAY WHICH WAS VERY SCARY. I WENT TO THE DEALERSHIP WHO WAS ALREADY AWARE OF THE PROBLEM AND SAID WITHOUT A WARRANTY I COULD NOT BE HELPED I COULD PAY $700 TO FIX IT THOUGH. THEY COULD HAVE CAUSED A DEATH WITH KNOWLEDGE OF THIS PROBLEM AND HOW QUICKLY YOU LOSE POWER I WAS LUCKY THIS TIME, BUT THIS SHOULD BE A RECALL SITUATION, UNBELIEVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881917June 30, 2016
AIR BAGS, ELECTRICAL SYSTEM
SERVICE AIR BAG SENSOR INTERMITTENTLY ILLUMINATES AND REMAINS ON WHILE DRIVING, AS DOES THE AIR BAG WARNING SYMBOL. UNSURE IF AIR BAG WILL INFLATE IN A CRASH IF LIGHT IS ON DURING A CRASH. CONSIDERABLE SAFETY CONCERN FOR MYSELF AND FAMILY WHICH ARE CURRENTLY ONLY RIDE IN REAR OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881625June 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE SERVICE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE AND NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 69,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala