Chevrolet Impala Complaints (2015)

300 consumer complaints on file.

#11145087November 3, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
FUEL PUMP CAUSING WEAK ENGINE AND STABIL TRACK SERVICE LIGHT. DEALER DIAGNOSED. AS I WAS DRIVING THE VEHICLE SUDDENLY LOST POWER, STABIL TRACK SERVICE AND CHECK ENGINE LIGHTS. MESSAGE WARNING OF DECREASED ENGINE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144637November 1, 2018
STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A LEAK IN THE TRUNK WHERE THE SPARE TIRE WAS LOCATED. THE CONTACT CALLED THE WALDORF CHEVROLET CADILLAC DEALER (301-645-7000, 2298 CRAIN HWY, WALDORF, MD 20601) AND WAS TOLD TO SCHEDULE A DIAGNOSTIC TESTING APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL, AND REFERRED THE CONTACT TO THE NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143969October 29, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
I HAVE A 2015 CHEVROLET IMPALA LT, AFTER RETURNING FROM VACATION I DISCOVERED A DAMPNESS IN MY TRUNK. I REMOVED EVERYTHING FROM THE TRUNK AND THE NEXT MORNING I WENT TO THE CAR TO VACUUM IT OUT. I LIFTED THE THE COVER FOR THE SPARE TIRE, AND NOTICE IT WAS SITTING IN AT LEAST 4 TO 6 INCHES IF WATER. I KNEW IT RAINED IN CENTRAL TEXAS FOR 14 CONSECUTIVE DAY AND THAT'S WHERE THE WATER CAME FROM. SO RESEARCHED ONLINE LINE, WENT TO THE DEALERSHIP AND TOLD THEM WHAT HAS HAPPENED, WELL THEY DIDN'T DO ANYTHING. INSTEAD THE WAY ME TO PAY THEM THIS RIDICULOUS AMOUNT OF MONEY TO DIAGNOSE IT. SO I CALL CHEVROLET TO EXLLAIN WHAT WAS GOINGG ON, THE REPRESENTATIVE WORDS WERE WELL MAAM THERE ISNT A RECALL FOR YOUR YEAR. THIS IS RIDICULOUS AND A HEALTH SAFETY ISSUE AND AS WELL AS AN WIRING ISSUE. PLEASE HELP THE OWNER OF IMPALA'S THAT ARE HAVING THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143483October 28, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
THE DESIGN OF THE HEADLIGHTS IS FAULTY. THE REFLECTORS BEHIND THE BULBS DO NOT PROJECT SUFFICIENT ILLUMINATION OF THE ROAD AHEAD, NOR DOES IT ILLUMINATE THE LEFT AND RIGHT CORNERS. I ESTIMATE THAT THE VERY DIM LIGHTS ARE GOOD FOR 30-FT AHEAD AT MOST, AND THEY ARE SO DIM THAT THEY ARE ALMOST USELESS WHEN DRIVING IN AM AND PM HOURS. SWITCHING TO HIGH-BEAMS BARELY MAKES A DIFFERENCE. IN FACT, I ALWAYS DRIVE WITH THE HIGH BEAMS ON WHEN DRIVING IN THE DARK, AND HAVE NEVER HAD AN ONCOMING VEHICLE FLASH ITS LIGHTS AT ME IN ATTEMPT TO GET ME TO SWIYCH TO THE LOW-BEAMS. FURTHER, TURNING CORNERS IN THE DARK IS DANGEROUS, AS THERE IS VIRTUALLY NO ILLUMINATION OF THE CORNERS BY THE HEADLIGHTS. ALL OF THIS IS EXACERBATED SIGNIFICANTLY WHEN THE PAVEMENT IS WET AND WHEN IT'S RAINING. I SUGGEST THAT YOU TAKE A TEST DRIVE IN ONE OF THESE VEHICLES, IN " COUNTRY" ENVIRONMENTS THAT ARE NOT LIT BY STREET LIGHTS. DO IT AGAIN ON SIMILAR ROADS WHEN IT'S RAINING. SEARCH GOOGLE "IMPALA POOR HEADLIGHT DESIGN" AND YOU WILL FIND THAT THIS HAZARD IS DISCUSSED IN SEVERAL FORUMS AND REVIEWS FOR 2015 THROUGH 2018 IMPALAS. IT BOGGLES THE MIND TO KNOW THAT GENERAL MOTORS HAS ALLOWED THIS SAFETY ISSUE TO BE PERPETUATED THROUGH 4 IMPALA MODEL YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141539October 20, 2018
SERVICE BRAKES
UNCOMMANDED ACTIVATION OF PARKING BRAKE. WHILE PARKED, IGNITION OFF, IGNITION KEY REMOVED, VEHICLE UNOCCUPIED, PARKED ON FLAT AND LEVEL SURFACE, PARKING BRAKE ACTIVATED APPROX TWO MINUTES AFTER ENGINE TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133165October 3, 2018
STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE POWER STEERING "DRIVE WITH CARE" WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THERE WERE RECALLS FOR THE 2012 AND 2014 MODEL VEHICLES, BUT NOT FOR THE 2015 IMPALA. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132849October 2, 2018
STEERING
WHILE DRIVING A COMPLETE LOSS OF POWER STEERING MAKING THE CAR EXTREMELY DIFFICULT / DANGEROUS TO STEER. THE ENTIRE ELECTRIC POWER STEERING SYSTEM NEEDED TO BE REPLACED ALONG WITH THE SIDE DETECTION MODULES. A FRIGHTENING EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129816September 17, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I CAN GET MY CAR AND MY PARKING BRAKE IS ENGAGED I HAVE TO RELEASE THE PARKING BRAKE, THE DEALERSHIP REPLACED IT ONCE AND IT STILL HAPPENING (BILL FOX IN ROCHESTER, MI). THE CAR IS SLOW AT ACCELERATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129666September 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE I WAS DRIVING DOWN AN INTERSTATE IN HEAVY TRAFFIC (RUSH HOUR) GETTING READY TO MERGE ONTO ANOTHER INTERSTATE THE VEHICLE LUNGED VIOLENTLY JOLTED AND LOST POWER. AT THAT TIME I WAS DRIVING (CRUISE CONTROL OFF) AT 60MPH, THE DISPLAY LIGHTS ON THE DASHBOARD CAME ON STATED: STABILITY CONTROL, TRACTION CONTROL,CHECK ENGINE CAME LIGHT ON, AND VEHICLE RAPIDLY SLOWING. I WAS ABLE TO MOVE TO THE RIGHT LANE AND ACCESS AND EXIT RAMP. ONCE THAT HAPPENED YOU CAN'T GET VEHICLE TO MOVE WHEN PRESSING ON THE GAS PEDAL. I PUT IT IN PARK, TURNED OFF THE VEHICLE. I WAITED FOR A FEW MINUTES THEN TURNED ON THE CAR. THE CHECK ENGINE LIGHT REMAINED ON. VEHICLE HAS DONE THIS A FEW OTHER TIMES HOWEVER; NO CODES COME BACK WHEN DIAGNOSED AS THE CHECK ENGINE LIGHT TURNS ITSELF OFF. THIS SEEMS TO BE A MAJOR ISSUE HOWEVER; GM DOESN'T WANT TO ACCEPT RESPONSIBILITY AND FIX THEIR ISSUE TO MAKE THEIR VEHICLES SAFE. I AM TERRIFIED OF DRIVING THE VEHICLE AND CONSIDER MY EXPERIENCE LUCKY IN THE FACT NO ACCIDENT HAPPENED HOWEVER; I AM NOW PAYING TO HAVE MY CAR PARKED IN A LOT WAITING FOR GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129670September 15, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
HAVINNHTSA AT WWW.NHTSA.GOV. NHTSA G ISSUES WITH THE ABS AND TRACTION CONTROL LIGHTS KEEP COMING ON AND OFF, AND THE MORE I SURCHARGE ABOUT IT, IT SEENS TO BE THAT A LOT OF OWNERS HAVING THE SAME PROBLEM WITH THEIR CHEVY IMPALAS, WHEN YOU TURN LEFT IS WHEN THE LIGHTS COME ON THEN SECONDS OR MINUTES AFTER THAT THE GO AWAY AND ITS BEEN DOING FOR A WHILE, SO I CHANGE THE WHEELS HUBS ASSEMBLY, BRAKE PADS AND STILL HAVING THE SAME PROBLEM, SO LM VERY SURPRISED THAT IT HASN'T COUGHED THE ATTENTION SO MANY OWNERS HAVING SAME PROBLEM WITH THEY CHEVY IMPALAS... TANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127951September 6, 2018
ENGINE
GM REIMBURSED ME FOR ONE OF TWO REPAIRS NEEDED TO FIX A PROBLEM THAT CAUSED THE CHECK ENGINE LIGHT TO TURN ON. THESE TWO REPAIRS WERE PERFORMED THREE MONTHS PRIOR TO GM'S JULY 2018 LETTER ADVISING ME OF ADDITIONAL PROTECTION FOR MY 2015 IMPALA. I WAS DENIED REIMBURSEMENT FOR THE FIRST FIX IDENTIFIED BY THE CAR'S COMPUTER TO REPLACE THE EVAC CANISTER VENT VALVE SOLENOID COSTING $198.77. I WAS REIMBURSED FOR THE SECOND FIX TO REPLACE THE PURGE VALVE COSTING $147.55. IN APRIL 2018, GM HAD NOT IDENTIFIED ANY FIX OTHER THAN THE ONES IDENTIFIED BY MY CAR'S COMPUTER. THEREFORE, BOTH MY REPAIRS WERE PERFORMED TO FIX THIS PROBLEM AND SHOULD HAVE BEEN REIMBURSED AS FIXES FOR THE INOPERATIVE PURGE SOLENOID ADDITIONAL PROTECTION GM IDENTIFIED IN ITS JULY 2018 LETTER TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123854August 31, 2018
SEAT BELTS
AFTER GETTING GAS I SAT IN THE DRIVER SEAT, I ATTEMPTED TO PUT THE SEATBELT BUT NOTICED THE LAP BELT USING MISSING. THE SHOULDER BELT STILL WORKED. I LOOKED AT THE END BRACKET WHICH APPEARS TO BE BROKEN. A JAGGED BOLT APPEARS TO HAVE BROKEN. THE PILLAR RETRACTOR, TONGUE AND BUCKLE APPEAR INTACT. I DO HAVE PICTURES BUT HAVE TO FIGURE OUT HOW TO TRANSFER FROM CELLPHONE TO COMPUTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123307August 29, 2018
STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO BOWMAN CHEVROLET (6750 DIXIE HWY, VILLAGE OF CLARKSTON, MI 48346) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V450000(STEERING). THE DEALER ALSO STATED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120019August 15, 2018
UNKNOWN OR OTHER
I WANT TO SUGGEST WHAT I FEEL IS AN IMPORTANT SAFETY IMPROVEMENT. I PARK MY CAR EVERY DAY IN A NARROW SPACE IN MY GARAGE AT HOME. EVERY DAY WHEN I BACK OUT, THE SENSORS BEEP TO WARN ME NOT TO HIT THE GARAGE WALL ON EITHER SIDE. RECENTLY AS I BACKED OUT OF MY GARAGE, I BACKED INTO A CAR THAT WAS IN AN UNEXPECTED PLACE BEHIND ME. AS I THOUGHT BACK ON WHY THAT HAPPENED, I COULD NOT REMEMBER THE CAR BEEPING TO WARN ME OF THE OTHER CAR. I AM SURE THAT IT DID BEEP, BUT BECAUSE I AM SO ACCUSTOMED TO HEARING BEEPS AS I BACK OUT, THE WARNING DIDN'T REGISTER IN MY MIND. WHAT IF IT HAD BEEN A CHILD INSTEAD OF ANOTHER CAR? WITH TODAY'S TECHNOLOGY, IT WOULD BE VERY FEASIBLE TO HAVE A CAR LEARN NOT TO BEEP TO WARN A DRIVER OF THE SAME OBSTACLES A THOUSAND TIMES WHEN BACKING OUT OF THE SAME PLACE EVERY DAY, DAY AFTER DAY, BUT TO SAVE THE WARNING BEEPS FOR UNUSUAL OBSTACLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109653July 5, 2018
LANE DEPARTURE: BLIND SPOT DETECTION
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING UNKNOWN SPEEDS, THE BLIND SPOT MONITORING SYSTEM FAILED TO OPERATE AND THE SIDE ACTIVATION SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED SCHONER CHEVROLET (720 W MAPLE ST, HARTVILLE, OH 44632, (330) 267-9263) AND WAS INFORMED THAT THE BLIND SPOT SENSOR NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104634June 29, 2018
STEERING
ELECTRIC POWER STEERING FAILED WHIL DRIVING MAKING THIS 21/2 TOM CAR IMPOSSIBLE TO STEER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102747June 20, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2015 CHEVROLET IMPALA. THE CONTACT'S WIFE EXPERIENCED UNINTENDED VEHICLE ACCELERATION WHILE ATTEMPTING TO PARK IN A CHURCH PARKING LOT. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DEPLOYED. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED A TOTAL LOSS. THE DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S WIFE EXPERIENCED SEVERE SORENESS AS A RESULT OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS NOT AVAILABLE. *TT VIN NOT VALID UPDATED 9/26/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11102684June 19, 2018
ELECTRICAL SYSTEM
SIDE COLLISION DETECTION SENSORS GO OUT AND IT IS A VERY COSTLY REPAIR. ALL MY WARNING SENSORS WENT OUT BEFORE, LUCKILY THIS WAS JUST A FUSE. BUT THE SIDE DETECTION IS STILL. PEOPLE PAY EXTRA MONEY FOR THESE SAFETY FEATURES AND THEY SHOULD WORK! MINE WENT OUT ABOUT 1000 MILES OVER 36000 MILE WARRANTY AND THE EXTENDED WARRANTY I PURCHASED DOESN'T COVER THIS. PASSENGER SIDE DETECTION WENT OUT WHEN DRIVING. ALL OTHER CAR WAS STATIONARY. FROM WHAT I'VE RESEARCHED THESE CAN CAUSE NUMEROUS PROBLEMS IN THE CARS COMPUTER SYSTEM IF NOT FIXED. I CAN FIND THOUSANDS OF COMPLAINTS LABOUR THIS ISSUE ON THE INTERNET. GM SHOULD TAKE RESPONSIBILITY AS THIS IS A SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093573May 13, 2018
EXTERIOR LIGHTING
THE SENSORS FOR THE BLIND SPOT INDICATORS ARE SUSCEPTIBLE TO EROSION AND GUNK-INVASION, CAUSING THE BLIND SPOT INDICATORS TO QUIT WORKING. PRESENTLY, THE DRIVERS SIDE INDICATOR DOESN'T WORK AT ALL, AND THE PASSENGER SIDE INDICATOR STAYS ON ALL THE TIME, EVEN WHEN THE CAR IS PARKED IN MY GARAGE. MY CHEVROLET DEALERSHIP TELLS ME TO REPLACE THE BOX CONTAINING THE WIRES FOR THE SENSORS IS $500 PER SIDE, AND BOTH HAVE QUIT WORKING, AND THAT THE REPLACEMENT PART IS THE SAME AS THE ORIGINAL, WHICH MEANS THIS WILL HAPPEN AGAIN. I AM TOLD THE BOX CONTAINING THE ELECTRONICS FOR THE SENSORS IS NOT SEALED PROPERLY, AND THAT MY DEALERSHIP HAS REPLACED A LARGE NUMBER OF THEM ON THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088830April 18, 2018
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, LANE DEPARTURE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE REVERSING OUT OF A PARKING SPACE, THE REAR CAMERA FAILED TO OPERATE AND THE DRIVER'S SIDE LANE DEPARTURE ALERT FAILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (DOAN CHEVROLET, 5049 W RIDGE RD, SPENCERPORT, NY 14559) WHERE IT WAS DIAGNOSED THAT THE MODULE HARNESS WAS CORRODED AND THERE WAS WATER INTRUSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED TO ASSIST THE CONTACT WITH HALF OF THE REPAIR COST. THE APPROXIMATE FAILURE MILEAGE WAS 41,990.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala