Chevrolet HHR Complaints (2010)

516 consumer complaints on file.

#10692273March 5, 2015
STEERING
STARTED VEHICLE IN PARKING LOT OF BUSINESS AFTER SHOPPING. "POWER STEERING" MESSAGE APPEARED IN DRIVER INFORMATION CENTER. DROVE VEHICLE IN PARKING LOT; WAS NO POWER ASSIST FOR THE STEERING, MANUAL STEERING ONLY. CHECKED OWNER'S MANUAL, NO INFORMATION ABOUT STEERING SYSTEM, OTHER THAN CONTACT DEALER IF MSG APPEARED. DROVE VEHICLE HOME WITH MANUAL STEERING. DID RESEARCH ON NET AND FOUND THAT THE HHR (& SEVERAL OTHER GM MODELS) HAD ELECTRIC MOTOR ASSIST FOR STEERING, AND GM HAD ISSUED A RECALL IN EARLY 2014 FOR THIS PROBLEM; COVERED WIDE VARIETY OF MODELS & YEARS, INCLUDING "SOME" 2010 HHR'S. CONTACTED DEALER, SAID BRING THE VEHICLE IN. STARTED VEHICLE, MESSAGE WAS GONE, POWER STEERING WORKED, BUT DROVE THE VEHICLE TO DEALER ANYWAY. SERVICE WRITER WAS UNAWARE OF ANY RECALL FOR THIS ISSUE. HE CHECKED THE VIN, SAID MY VEHICLE WAS NOT COVERED UNDER THIS RECALL; SAID HE "COULD CONTACT GM ABOUT ANY PARTICIPATION IN THE COST OF THE REPAIR; MAY BE 10%, MAY BE 100%, BUT THERE IS NO GUARANTEE." HHR REMAINED AT DEALER OVERNIGHT;SVC WRITER CALLED NEXT DAY, SAID ELECTRIC MOTOR HAD DEFINITELY FAILED, IT WAS $346, AND GM WOULD NOT COVER ANY OF IT. I HAD DONE MORE RESEARCH ONLINE IN THE MEANTIME, AND THERE WERE SEVERAL INSTANCES WHERE GM APPEARED TO BE VERY CONCILIATORY TO GETTING THIS PROBLEM RESOLVED. MY QUESTION IS WHY GM WOULDN'T COVER ANY OF THIS COST, EVEN IF THIS PARTICULAR '10 HHR WAS NOT INCLUDED IN THE '10 HHR'S COVERED UNDER THIS RECALL. A SECOND QUESTION WOULD BE HOW HARD THE SERVICE WRITER ACTUALLY TRIED TO CONTACT SOMEONE AT GM TO GET PARTICIPATION IN THE REPAIR COST. MY COMPLAINT THEN WOULD BE THAT GM HAS APPARENTLY DENIED TO COVER THE COST OF AN OBVIOUSLY DEFECTIVE PRODUCT THAT PRODUCES A DEFINITE SAFETY HAZARD, EVEN THOUGH IT ACKNOWLEDGES THE SAME PROBLEM WITH OTHER SIMILAR VEHICLES; AND I WOULD THINK THAT GM WOULD BE MORE CONCILIATORY IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689650February 20, 2015
ELECTRICAL SYSTEM, POWER TRAIN
*THIS AN UPDATE ON FILE NUMBER-# 10672324-2010 CHEVROLET HHR-SHIFTER PROBLEM ON MY LAST FILING I STATED THAT WE HAD ANOTHER RECALL ON OUR 2010 CHEVROLET HHR. PREVIOUS RECALLS WERE THE IGNITION SWITCH AND THE POWER STEERING SYSTEM. BUT I FOUND OUT THAT THE KEY GETTING STUCK WHEN THE CAR IS IN PARK, IS NOT A OFFICIAL "RECALL ,BUT IT SHOULD BE! WE RECEIVED A LETTER WARNING US OF THE PROBLEM AND IF IT OCCURRED, GM WOULD FIX IT FOR FREE. WELL, AS I REPORTED , IT DID HAPPENED. MY HUSBAND PARKED THE CAR, AND WE WERE PREPARING TO GO TO HIS DOCTOR"S' APPT. & TO AN EVENING SERVICE & THE KEY GOT STUCK. NO POWER, NO NOTHING, WE TRIED EVERYTHING. AND THAT THING THAT THE MANUAL SAID WOULD HELP US RELEASE THE KEY, WAS NOT THERE. SO THE CAR, SAT THERE DRAINING THE BATTERY. DR. APPT'S WERE MISSED. AND BECAUSE WE BOTH HAD APPT'S COMING UP, WE HAD TO RENT A CAR. BUT TO SUM IT ALL UP. WHEN THE TOLL DRIVER CAME, HE WAS ABLE TO JUMP THE CAR, AND THE KEY CAME OUT. AFTER TAKING THE CAR TO THE DEALER, THEY COULD NOT DUPLICATE THE PROBLEM. THEY SAID THAT THE BATTERY WAS GONE. BUT IT WAS FINE BEFORE THE KEY GOT STUCK. THEY REFUSED TO CHANGE THE SHIFTER. WE GOT A NEW BATTERY, AND ARE PRAYING THAT WE WON'T GET STRANDED IF IT HAPPENS AGAIN. AND WE ARE GOING TO CONTINUE TO FIGHT FOR OURSELVES AND FOR OTHERS! NO REIMBURSEMENT FOR THE BATTERY OR THE RENTAL. WE HAVE MADE OUR COMPLAINTS TO THE MANAGEMENT AT THE DEALER & TO GM. AND ONE MORE THING, OUR FIRST SIGN OF TROUBLE BEFORE PARKING THE CAR, WAS THAT THE AIR BAG LIGHT WOULD NOT GO OFF. AN ISSUE ALSO AFTER THE NEW IGNITION SWITCH WAS PUT IN. THIS IS A RECALL ITEM. BUT ONCE AGAIN, GM CARES MORE ABOUT SAVING A DIME. NOT LIVES. NOT A SAFETY ISSUE? I CAN THINK OF FEW SCENARIO'S THAT SAY THAT THEY ARE WRONG!-THANK YOU, AND "BE BLESSED" [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683401February 13, 2015
ENGINE AND ENGINE COOLING
DRIVING FROM WORK CAR STARTED RUMBLE RING THEN ENGINE LIGHT CAME ON. PANEL SAID REDUCE POWER AND SERVICE TRACTION. COAST THE CAR TO SIDE OF HIGHWAY SAT ABOUT 15 MINS AND RESTARTED CAR. IT STARTED ENGINE LIGHT STILL ON BUT WAS ABLE TO DRIVE FINE HAD ABOUT 40 MILES TO GET HOME AND IT DID IT AGAIN. I REPEATED THE STEPS AGAIN AND DROVE HOME. ON THE NEXT DAT TOOK IT TO THE DEALERSHIP AND HAD IT SERVICED AND THEY SAID THE THROTTLE BODY JUST NEEDED CLEANING. DROVE IT FOR ABOUT 3 WEEKS AND AGAIN IT HAPPEN. NOW ON FEBRUARY 2, 2015 AGAIN IT HAS HAPPENED AND THE CAR WON'T EVEN TURN STAY TO ALLOW ME TO GET IT SERVICED I WILL PROBABLY HAVE TO TOW IT. THE TEMPERATURE HAS BEEN SO COLD SO I HAVE BEEN COMMUTED ON TRAINS AND BUSES TO GET TO WORK FOR ALMOST A MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682447February 10, 2015
POWER TRAIN
TL*THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE TRANSMISSION WOULD MAKE AN ABNORMAL NOISE WHEN SHIFTING INTO GEAR. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681518February 5, 2015
STEERING, ENGINE
MY STEERING WHEEL LOCKED AND COULD NOT MOVE MY CAR, AND I HIT A POLL AND DAMAGED MY RIGHT SIDE OF MY CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10672324January 13, 2015
ELECTRICAL SYSTEM, STEERING
THIS A RECALLED 2010 CHEVROLET HHR. WE HAD THE IGNITION SWITCH RECALLED, POWER STEERING SYSTEM RECALLED, AND RIGHT AFTER THE IGNITION SWITCH WAS INSTALLED, THE KEYS STOP WORKING AND WE HAD TO GET TOWED. NOW, THE AIRBAG LIGHT CAME ON. AND WHEN WE WENT TO RE-START THE CAR, NOTHING. THE POWER WENT TOTALLY OUT, AND THE KEY IS STILL STUCK IN THE IGNITION SWITCH. ABOUT A FEW WEEKS AGO, WE GOT ANOTHER RECALL NOTICE FROM GM THAT THE TRANSMISSION SHIFTER MAY NOT PROPERLY TRANSMIT AN ELECTRICAL SIGNAL PROPERLY THAT WILL CAUSE THE KEY TO STAY IN A LOCK POSITION. WE ARE NOW STRANDED. AND WE HAVE TO ONCE AGAIN GET THE CAR TOWED TO THE DEALER AND PAY FOR A RENTAL. AND THERE ARE STILL SO MANY RECALLED CARS AT THE DEALER THAT THEY ARE SO BEHIND. ALL OF THIS IS GOING ON WHILE GM IS SHOWING OFF THEIR NEW CARS AT THE DETROIT AUTO SHOW. CARS THAT WILL PROBABLY SOON BE ON ANOTHER RECALL LIST. ENOUGH IS ENOUGH!! ALL CHEVY HHR OWNERS WHO HAVE HAD MORE THE ONE RECALL ON IT, SHOULD BE ALLOWED TO TURN THE CAR IN WITHOUT PENALTY OR CHARGE. ALL CAR NOTES SHOULD BE CANCELLED!-THANK YOU. AND "BE BLESSED"-[XXX] IN C/O [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671284January 9, 2015
FUEL/PROPULSION SYSTEM
THIS CAR HAS A KNOWN ISSUE BY GM ENOUGH TO HAVE THEM PLACE A BULLETIN OUT ON HOW TO FIX IT....THE FUEL LINE RUSTS THEN LEAKS....THIS CAR IS 4 YEARS OLD AND I HAD TO REPLACE A POTENTIAL FIRE HAZARD AT MY COST...GM SHOULD FIX THIS ISSUE NOT I....I CALLED MY MECHANIC AND TOLD HIM I HAD A LEAK IN THE FUEL LINE.....I QUOTE HIM EXACTLY...LET ME GUESS DRIVERSIDE IN FRONT OF THE REAR TIRE....ITS A KNOWN ISSUE...I SAT ON THE PHONE WITH MY MOUTH OPEN....I COULD NOT BELIEVE THIS....THIS IS ABHORRENT AND CHEVROLET GM....NEEDS TO BE ACCOUNTABLE FOR THESE ROLLING BALLS OF FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662831January 7, 2015
STEERING
2010 CHEVROLET HHR. CUSTOMER HAS RECEIVED RECALL FOR CAR BUT STILL HAS PROBLEMS AFTER REPAIR. *TA THE CONSUMER STATED AS SHE WAS DRIVING, SHE HEARD A GRINDING NOISE, WHENEVER SHE TURNED THE STEERING WHEEL. WHEN SHE RETURNED TO THE DEALER, THE NOISE WAS GONE. HOWEVER, WHEN THE VEHICLE WAS RETURNED TO HER, THE NOISE WAS THERE. THE DEALER DETERMINED THE AIR BAG COIL WAS MAKING THE NOISE. THE CONSUMER STATED THE NOISE WAS NOT THERE, WHEN SHE TOOK THE VEHICLE TO THE DEALER TO COMPLETE THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670276January 5, 2015
STEERING
WHILE DRIVING THROUGH A SCHOOL ZONE AT 25 MPH, MY POWER STEERING FAILED AND REVERTED TO MANUAL STEERING. MY GIRLFRIEND IS UNABLE TO STEER THE VEHICLE DURING THE MANUAL STEERING MODE. I RESEARCHED THE VIN RECALL DATABASE AND FOUND THAT THERE WAS RECALL FOR "SOME" 2010 NON TURBO MODELS. MINE IS A NON TURBO MODEL. I HAD TWO RECALLS ON MY VEHICLE WHICH I HAD REPAIRED ON 12/31/2014. THE FOLLOWING QUOTE IS FROM THE GM RECALL WEB PAGE: ?WITH THESE SAFETY RECALLS AND LIFETIME WARRANTIES, WE ARE GOING AFTER EVERY CAR THAT MIGHT HAVE THIS PROBLEM, AND WE ARE GOING TO MAKE IT RIGHT,? SAID [XXX] , VICE PRESIDENT, GM GLOBAL VEHICLE SAFETY. ?WE HAVE RECALLED SOME OF THESE VEHICLES BEFORE FOR THE SAME ISSUE AND OFFERED EXTENDED WARRANTIES ON OTHERS, BUT WE DID NOT DO ENOUGH.? THIS IS A SEVERE SAFETY ISSUE THAT MUST BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669983January 4, 2015
STEERING
MY POWER STEERING LIGHT CAME ACROSS THE DASH AND I COULD NOT STEER MY CAR TO GOOD. IT WILL NOT GO OUT NOW AND I HAVE 2 KIDS THAT WE ALMOST GOT INTO AN ACCIDENT WHEN THIS HAPPENED. I HAVE ONLY HAD MY CAR A YEAR AND A HALF AND I THINK SOMEONE SHOULD BE FIXING IT FOR ME AT NO COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669422December 31, 2014
STRUCTURE:BODY, WHEELS, EXTERIOR LIGHTING
I WAS GOING 25 MPH WHEN I CRASHED CAUSING OVER 5,000 DOLLARS WORTH OF AUTO AND PROPERTY DAMAGE IN ADDITION TO THE MEDICAL BILLS WHICH I HAVE NOT RECEIVED IN FULL YET. THE CAR MALFUNCTIONED WHILE I WAS DRIVING AND I WAS NOT ABLE TO CONTROL IT. I RECEIVED THE RECALL INFORMATION IN THE MAIL, BUT THE CAR HAD NOT BEEN REPAIRED. ALSO, THE AIRBAGS DID NOT DEPLOY WHEN THE CRASH HAPPENED. I SUFFERED A CONCUSSION DUE TO THE ACCIDENT. I WAS THE ONLY PERSON INJURED. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10668688December 29, 2014
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE AIR CONDITIONER FAILED TO FUNCTION AND THE AIR VENTS BEGAN TO BLOW HOT AIR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668704December 29, 2014
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664743December 17, 2014
STEERING
DRIVING ON INTERSTATE AND THE STEERING WARNING LIGHT CAME ON, THE STEERING BECAME ALMOST IMPOSSIBLE TO MANAGE. PULLED OFF AT NEXT EXIT THINKING I WOULD CHECK THE FLUID LEVEL. COULDN'T LOCATE THE FLUID RESERVOIR AND READ THE MANUAL TO FIND OUT THAT THE POWER STEERING IS ELECTRICALLY CONTROLLED. CAME CLOSE TO LOSING CONTROL OF THE VEHICLE AT HIGH SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658513December 15, 2014
STEERING
2010 CHEVROLET HHR. THE ENGINE DIED WHILE DRIVING. *MW THE DEALER INFORMED THE CONSUMER, THE STEERING COLUMN AND STEERING BOX NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663932December 12, 2014
STEERING
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE TO MANEUVER. WHEN THE VEHICLE WAS INITIALLY STARTED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER DIAGNOSED THAT THE POWER STEERING MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663441December 10, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH AND APPROACHING A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE CAUSING HER TO CRASH INTO A SECOND VEHICLE. THE AIRBAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED UNKNOWN INJURIES AND MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DIAGNOSIS OF THE FAILURE WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10660905November 25, 2014
STEERING
POWER STEERING FAILURE WHILE DRIVING. HAS HAPPENED MULTIPLE TIMES WITH MORE FREQUENCY SINCE INITIAL INCIDENT. THIS VEHICLE VIN # IS NOT INCLUDED IN RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660704November 24, 2014
ELECTRICAL SYSTEM
I AM GETTING THE RUNAROUND FROM RYDELL CHEVROLET IN NORTHRIDGE, CA WITH REGARD TO THIS RECALL. CALLED SHORTLY AFTER RECEIVING FIRST RECALL NOTICE TO ORDER PARTS, TOLD NO PARTS AVAILABLE YET. WENT IN FOR SERVICE IN AUGUST, ORDERED THE PARTS FOR THE RECALL. CALLED IN SEPTEMBER BECAUSE I HADN'T HEARD ANYTHING OVER 3 WEEKS AND WAS TOLD I DIDN'T NEED TO ORDER PARTS, THEY HAD THEM AND NO PROBLEM, COME IN AND GET REPAIRED. I COULDN'T COME UNTIL THIS MONTH, I CALLED FOR AN APPOINTMENT TO REPLACE THE RECALL PARTS, APPOINTMENT TOMORROW MORNING. RECEIVED A CALL TODAY, NO PARTS AVAILABLE FOR THE RECALL REPAIR WILL HAVE TO ORDER THEM. REALLY??? I HAVE 2 PIECES OF MAIL I RECEIVED FRIDAY, 11/21/14 THAT SAY "YOUR IGNITION SWITCH RECALL PARTS ARE NOW AVAILABLE" WITH THE INFO FOR RYDELL NORTHRIDGE, CA INVITING ME TO MAKE AN APPOINTMENT NOW! THIS IS RIDICULOUS!. GM MAY WANT TO FIX THESE PROBLEMS BUT THE DEALERSHIPS SURE DO NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660709November 24, 2014
UNKNOWN OR OTHER
RYDELL CHEVROLET IN NORTHRIDGE CALIFORNIA POSTPONED MY RECALL SERVICE BECAUSE THE REPLACEMENT PARTS THEY RECEIVED WERE DEFECTIVE. YES I SAID DEFECTIVE. I DON'T WANT MY DEFECTIVE PARTS REPLACED WITH MORE DEFECTIVE PARTS. THESE CARS ARE LEMONS AND GM KNOWS IT. I SHOULD CALL THE NEWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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