Chevrolet HHR Complaints (2011)

203 consumer complaints on file.

#10565999February 26, 2014
STRUCTURE:BODY:DOOR
WENT TO OPEN DOOR TO GET OUT OF CAR AND THE HANDLE CAME OFF IN MY HAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565885February 25, 2014
AIR BAGS
I WAS IN A CAR ACCIDENT OCTOBER 30TH 2013 IN MY CHEVY HHR. I WAS ON MY WAY TO WORK AND I HAD CAME TO A COMPLETE STOP AT A STOP LIGHT BEHIND ANOTHER VEHICLE. FIVE SECONDS THERE AFTER STOPPING I FELT THIS HUGE PUSH BEHIND ME THAT CAUSE ME TO SLIDE INTO THE VEHICLE IN FRONT OF ME BY ANOTHER VEHICLE. IN THIS ACCIDENT I HAVE SUBSTAINED INJURIES OF A BRUISE STERNUM, STRAIN BACK AND NECK (WHIP LASH) AND A SPRAINED KNEE (RESULTED IN A TORN MANISCUS) THAT WAS SLAMMED INTO THE DASH BOARD IN FRONT OF ME. NO AIR BAGS DEPLOYED!! I WAS IN TOTAL SHOCK AND WAS TRANSPORTED TO THE ER BY AMBULANCE WHILE MY CAR WAS TOWED TO A TOW COMPANIES LOT, TO LATER BE TOWED TO A CHEVROLET DEALERSHIP FOR REPAIR. I CURRENTLY TREAT WITH A PHYSICAL THERAPIST FOR MY INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10564242February 13, 2014
SUSPENSION
I BOUGHT MY 2011 CHEVY HHR FROM CARMAX. WHEN I FIRST PURCHASED IT, IT WAS PULLING TO THE LEFT. THEY DID AN ALIGNMENT AND AFTER IT WAS STILL PULLING TO THE LEFT. THEY REPLACED ALL OF THE SHOCKS AND STRUTS AND REALIGNED IT. IT IS STILL PULLING TO THE LEFT AND THEY HAVE NO REASONING BEHIND IT AND THEY CAN NOT FIX THE ISSUE. CAN SOMEONE PLEASE LOOK INTO THIS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563196February 6, 2014
AIR BAGS, SERVICE BRAKES, SUSPENSION
MERGING INTO TRAFFIC CAR STOPPED IN FRONT OF ME I PRESSED THE BRAKES AND THE RENTAL JUST CONTINUE TO SLIDE INTO THE CAR CAUSING REAR END ACCIDENT WARNING LIGHTS IN DASH CONTROL TRACTION SERVICE AND ENGINE SERVICE SOON LOW OILS LIGHTS LOUD NOISE FROM BRAKES LOINS NOISE FROM UNDERPARTS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10557515December 28, 2013
SERVICE BRAKES
I PURCHASE THE VEHICLE IN FEBRUARY 2013 WITH 54000 MILES ON IT. THERE WAS A SHAKING IN THE FRONT END WHILE BRAKING. I WAS INSURED AT THE DEALERSHIP THAT IT WAS BECAUSE IT HAS NEW BRAKES AND IF IT DOES NOT STOP BRING IT BACK AND THEY WILL FIX IT. I BROUGHT IT BACK AND THEY ROTATED THE ROTORS. IT WORKED WELL FOR ABOUT TWO WEEKS. THE ROTORS STARTED SHAKING AGAIN AFTER ONLY TWO WEEKS. SO I BROUGHT IT BACK AGAIN AND THEY PUT NEW ROTORS ON THE VEHICLE. IT HAS STARTED AGAIN WITH THE NEW ROTORS. THIS TIME IT STARTED WITH IN A MONTH. MY CAR WHILE BREAKING WILL SOMETIME FEEL LIKE THERE IS ICE UNDER IT ON DRY ROADS. I AM GOING TO TAKE IT TODAY TO BIG O TIRES AND HAVE A FRIEND WORK ON IT THAT I TRUST. THE CAR JUST HIT 70000 MILES. I HAVE DONE ONLY ONE OIL CHANGE AND TAKING THE CAR IN THREE TIMES FOR WRAPPED ROTORS. THERE IS SOMETHING WRONG THAT THEY ARE JUST IGNORING. I STATED THAT I TOOK IT IN TWICE I TOOK IT TO PINEGAR CHEVORLET IN BRANSON, MO WHERE I PURCHASED THE VEHICLE. HERE IS SOME SPECIFIC INFORMATION ON SERVICE DATES AND MILEAGE PURCHASE OF VEHICLE: 02/14/2013 52534 MILES 1ST REPAIR: 04/22/2013 ROTATED ROTORS 56032 MILES 2ND REPAIR: 08/24/2013 61,107 REPLACED ROTORS WENT AND TALKED TO PINEGAR CHEVROLET TOLD THEN THAT THEY ARE VIBRATING AGAIN ON 10/26/2013 65777 MILES. BLAMMED THE WHOLE THING ON MY DRIVING. THE ROTORS ARE THINNER THEN THEY ARE IN THE NEW CARS. THEY DO IT TO BE MORE FUEL EFFICIENT. IT WILL COST ABOUT 100 TO ROTATE THE ROTORS. THERE IS SOMETHING WRONG WITH MY BRAKING SYSTEM AND THEY ARE JUST IGNORING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549214October 23, 2013
STEERING, SUSPENSION
I BOUGHT THE HHR WITH 12000 MILES ON IT, FROM A GM DEALER. I TOLD THEM THE CAR PULLED TO THE LEFT, AND THEY SAID THEY WOULD FIX IT. IT HAS BEEN TO THE DEALER TWICE, AND THEY SAY EVERYTHING IS WITHIN TOLERANCES. STILL PULLS TO THE LEFT. ALSO THE RIGHT FRONT TIRE IS WEARING OUT, BUT NOT THE OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547595October 11, 2013
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I WAS DRIVING TO WORK THIS MORNING. I LIVE JUST 5 MINUTES FROM THE OFFICE. I PULLED OUT OF THE PARKING LOT AND WAS GOING ABOUT 5MPH WHEN SUDDENLY THE ESC ACTIVE LIGHT APPEARED ON THE DASH, THEN A YELLOW TRIANGLE WARNING STARTED FLASHING. THE TRANSMISSION FELT LIKE IT STARTED TO SHAKE AND THE CAR DECELERATED ON ITS OWN. I APPLIED THE BRAKES, PUT THE CAR IN PARK, AND THE WARNINGS WENT AWAY. THE LIGHT TURNED GREEN SO I STARTED TO ACCELERATE AND AGAIN, THE SAME WARNINGS. HELP! THE ROADS WERE NOT WET, I WAS NEVER ABOVE 8MPH WHEN THESE TWO INCIDENTS OCCURRED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543756September 15, 2013
STRUCTURE:BODY
WHEN I BOUGHT THIS CAR THE BACK DOORS WHERE A LITTLE HARD TO OPEN I CHALKED IT DOWN TO IT STILL BEING NOT BROKE IN WELL I'VE HAD THIS CAR FOR A YEAR NOW AND THE BACK HANDLES DO NOT WORK AT ALL FROM THE INSIDE SOMETIMES ONE WILL WORK THIS IS A BIG SAFETY ISSUE IF THERE IS A ACCIDENT WHO EVER IS SITTING IN THE BACK CANNOT OPEN THE DOORS I REALLY THINK CHEVY NEEDS TO FIX THIS ISSUE BEFORE THEY GET SUED ONLY HOPE NO ONE GETS KILLED / HURT OVER THE BACK DOORS BEING OPENED I'VE HAD IT CHECKED 2 TIMES THEY SAID ITS JUST BECAUSE OF LACK OF USE THAT'S BS CONSIDERING ITS BEEN WELL USED FOR THE YEAR I'VE HAD IT AND NOW THE CHECK ENGINE LIGHT IS COMING ON GREAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534688August 10, 2013
STRUCTURE:BODY
WENT TO PULL INTERIOR DOOR HANDLE ON DRIVER SIDE AND IT CAME OFF IN MY HAND. USED SAME AMOUNT OF FORCE TO OPEN AS I HAVE EVERY OTHER PREVIOUS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533907August 6, 2013
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WAS DRIVING AT 45MPH WHEN ALL OF THE SUDDEN ALL GAUGES, POWER STEERING, AND ENGINE WENT ERRATIC. LOST POWER STEERING GOING DOWN HWY. CAR DARTED TO THE LEFT A LITTLE. TOOK THE CAR TO DEALER FOR A DIAGNOSTIC. WAS TOLD BY DEALER THAT THE DATA LINK CIRCUIT SHORTED CAUSING ELECTRIC SHORT TO POWER STEERING CONTROL MODULE AND IT WOULD BE $1125.00 TO REPAIR. I HAVE FILED A COMPLAINT WITH GM BUT HAVEN'T HEARD BACK FROM THEM. THIS SHOULD BE A RECALL ISSUE DUE TO POSSIBLE LOSS OF CONTROL OF CAR AND CAUSING A CRASH. ALSO A POSSIBLE FIRE DUE TO THE ELECTRICAL SHORT THEY DESCRIBED TO ME ON THE INVOICE. THE POWER STEERING AND GAUGES ARE ALL STILL GOING ERRATIC BECAUSE I AM TRYING TO SEE IF GM WILL FIX THIS SAFETY PROBLEM. THIS SHOULD BE A SAFETY RECALL DO TO THE FACT THAT A YOUNG DRIVER OR EVEN FEMALE DRIVER OR ANYONE IN FACT COULD LOSE CONTROL OF VEHICLE WHEN THE POWER STEERING CONTROL MODULE DECIDES TO GO OUT AND COME BACK ON THEN GO OUT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514426May 31, 2013
STRUCTURE:BODY
BOTH REAR DOOR LATCHES HAVE BEEN GIVING PROBLEMS. LH DOOR LATCH STICKS AND NOW RH REAR DOOR LATCH WILL NOT LATCH. HAVE A BUNGY CORD BETWEEN DOORS TO KEEP SHUT. SAFETY ISSUE!!! NO RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489146December 18, 2012
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED AND SEPARATED FROM THE DOOR PANEL. THE CONTACT HAD TO OPEN THE DRIVER'S SIDE WINDOW AND REACH OUT TO OPEN THE DOOR USING THE EXTERIOR DOOR HANDLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,298. THE CONSUMER STATED WHEN HE EXITED THE VEHICLE, THE INSIDE DRIVER'S DOOR HANDLE SNAPPED OFF AND BROKE. UPDATED 01/07/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485148November 19, 2012
SEATS
TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE HEATED SEAT WARMER FOR THE FRONT DRIVER'S SEAT CAUGHT ON FIRE. THE CONTACT STATED THAT THE VEHICLE WAS POWERED OFF AT THE TIME OF THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO PROVIDE A SPECIFIC CAUSE FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 36,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10484792November 15, 2012
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WOULD ENGAGE INDEPENDENTLY AS THE SERVICE ESC WARNING LIGHT ILLUMINATED. THE FAILURE ONLY OCCURRED WITH THE FRONT PASSENGER SIDE WHEEL AND WOULD FEEL SIMILAR TO THE WHEEL SEIZING. THE VEHICLE WAS DIAGNOSED BY THE DEALER BUT THEY WERE NOT ABLE TO DUPLICATE THE ERROR. THE CONTACT STATED THAT THE MANUFACTURER WAS AWARE OF THE PROBLEM, BUT THEY COULD NOT DETERMINE HOW TO REMEDY THE PROBLEM. THE MANUFACTURER STATED THAT THE SOFTWARE COULD NOT BE REMOVED FROM THE VEHICLE. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 20,000. UPDATED 01/15/13*LJ UPDATD 1/24/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476944September 24, 2012
SEATS
DRIVER ARMREST SAGS; MOST UNCOMFORTABLE!! WHEN ARMREST IS PUT DOWN TO THE HORIZONTAL POSITION, IT SAGS (LEANS FORWARD). DRIVER'S RIGHT ARM BECOMES PAINFUL, AS IT IS CONTINUALLY SLIDING OFF THE FRONT EDGE OF THE ARMREST, WHEN DRIVING. I'VE HAD THE CAR TO THE DEALER; HE REPLACED THE ARMREST IN WARRANTY, BUT THE LEANING FORWARD POSITION IS JUST THE SAME---IT WAS NOT CURED. THE DEALER SAID THERE WAS NOTHING FURTHER TO BE DONE. INCIDENTALLY, THE PASSENGER'S ARMREST IS JUST FINE---IT IS POSITIONED AT THE PROPER RIGHT ANGLE. INCIDENTALLY, NOONE HAS SAT ON, OR HEAVILY LEANED ON THE ARMREST TO CAUSE THE DIFFICULTY. SURE WOULD APPRECIATE YOUR HELP WITH THIS AGGRAVATING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458806May 17, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT NOTICED THE ESC WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. SUDDENLY THE SPEED DECREASED AND THE ABS BEGAN TO ACTIVATE. IN ADDITION, THE VEHICLE SURGED FORWARD WITH EXCESSIVE VIBRATION. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THEN TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DETECT A TROUBLE CODE. THE FAILURE OCCURRED SIX TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHENEVER THE FAILURE OCCURRED. THE REPAIRS PERFORMED ON THE VEHICLE CONSISTED OF RECALIBRATING THE STEERING SENSOR AND REPLACING THE YAW SENSOR. THE ELECTRONIC BRAKE CONTROL MODEL WAS ALSO REPLACED. THE FAILURE CONTINUED TO OCCUR AFTER THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,658.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453475March 29, 2012
AIR BAGS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
LAST JUNE, MY WIFE AND I PURCHASED A BRAND NEW 2011 HHR IN ORDER TO PROVIDE A SAFER, MORE DEPENDABLE VEHICLE FOR OUR TEENAGE DAUGHTERS TO LEARN TO DRIVE AND TO HAVE ENOUGH ROOM TO TAKE OUR DOGS WITH US WHEN WE WANTED TO GO SOMEWHERE AS A FAMILY. IN JANUARY, ON ONE OF THE DAYS WE ACTUALLY HAD SNOW ON THE GROUND, I CAME TO AN INTERSECTION, TRIED TO STOP, COULDN'T, AND SLID THROUGH. A CAR IN THE OPPOSITE DIRECTION MADE A LEFT TURN, NOT REALIZING I COULDN'T STOP, HIT ME ON THE FRONT LEFT SIDE OF THE HHR, TURNING ME 90 DEGREES FROM THE DIRECTION I WAS GOING AND CAUSING OVER $8,000 OF DAMAGE TO THE CAR. THE GOOD NEWS IS THAT NO ONE WAS HURT. WHEN I GOT HOME, THE FIRST THING MY WIFE ASKED WAS, DID I GET TO SEE WHAT MY AIRBAG LOOKED LIKE? I REALIZED MY AIRBAGS NEVER DEPLOYED. WHY? ALSO, WHY DIDN'T THE ANTI-LOCK BRAKES STOP THE CAR, OR AT LEAST SLOW IT DOWN? AFTER REPEATED COMPLAINTS, THE DEALER DID FINALLY GET A REPRESENTATIVE FROM GM TO LOOK INTO IT, PULL THE BLACK BOX AND SEE IF WE HAD A REAL ISSUE. THIS ACCIDENT HAPPENED ON JANUARY 18, AND ON MARCH 9TH, I FINALLY GOT A FORM LETTER FROM ESIS/GM BASICALLY CLAIMING THE CAR PERFORMED AS IT SHOULD. THE LETTER ALSO STATED I SHOULD KEEP THE CAR IN AN UN-REPAIRED CONDITION UNTIL THE DISPUTE IS RESOLVED. A DAY BEFORE I GOT THE LETTER, THE DEALER CALLED TO TELL ME THE REPAIRS ON THE CAR WERE ALMOST DONE. THEY KNEW WE WERE DISPUTING IT AND FIXED THE CAR ANYWAY. GM STATED I WOULD HAVE HAD TO STEP ON THE BRAKES SEVEN SECONDS FROM THE LIGHT IN ORDER TO STOP IN TIME. AT 30 MPH, WHICH IS THE SPEED I WAS TRAVELING AT, I WOULD TRAVEL 616 FEET IN 7 SECONDS, THAT'S TWO FOOTBALL FIELDS. AT THAT DISTANCE THE LIGHT WAS STILL GREEN. I HAVE WRITTEN LOCAL LAWMAKERS, MY CONGRESSMAN, AND THE STATE ATTORNEY GENERAL ON THIS MATTER. THIS CAR NEEDS TO BE RECALLED BECAUSE OF THE FAILURE OF THE BRAKES AND AIRBAGS. THE CONTACT BANGED HIS SHOULDER INTO THE CORNER POST OF THE VEHICLE. UPDATED IVOQ 04/17/12. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10451083March 11, 2012
SEAT BELTS
REAR PASSENGER SEATBELT WOULD NOT UNLOCK TO EXTEND FOR USE. THIS SEATBELT HAD BEEN USED ABOUT 10 MINUTES PRIOR TO IT LOCKING UP WHEN TRYING TO PULL IT OUT FOR USE. IT WOULD NOT PULL OUT. *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447385February 10, 2012
STEERING, SUSPENSION, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING WHEEL BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO CORRECT THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 03/14/12 *BF THE CONSUMER STATED AFTER TEST DRIVING THE VEHICLE, HE REPORTED TO THE SALESPERSON, THAT THE VEHICLE PULLED TO THE LEFT AND SOMETHING WAS WRONG WITH THE STEERING. THE CONSUMER WAS INFORMED THE PROBLEM HAD BEEN FOUND AND CORRECTED. THE DEALER ASKED THE CONSUMER TO DRIVE THE VEHICLE ABOUT 1000 MILES. WHEN THE CONSUMER RETURNED THE VEHICLE TO THE DEALER, THEY FOUND THE ALIGNMENT WAS OUT OF SPECIFICATION. THE REPAIR WAS MADE. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE VEHICLE HAD TO BE ALIGNED SEVERAL TIMES. ALSO, THE LEFT FRONT TIRE SENSOR WAS NOT READING THE TIRE PRESSURE AND THERE WAS A NOISE COMING FROM THE GEAR SHIFT OR AXLE. THE DEALER WAS UNABLE TO DETECT A NOISE. UPDATED 04/10/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435257November 11, 2011
ENGINE AND ENGINE COOLING
UNKNOWN TYPE OF FUMES ENTERING DRIVERS COMPARTMENT, APPEARS TO BE AT START UP AND WHILE DRIVING WITH THE FAN TURNED ON. NEED TO OPEN BOTH FRONT WINDOWS AN INCH OR TWO WHEN FAN IS RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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