Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11064695January 24, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
TL-CONTACT OWNS A 2014 CHEVY CRUZE . CONTACT WAS DRIVING ON MAIN ROAD AND STEERING LOCKED UP WHILE ATTEMPTING TO MAINTAIN SPEED AND STAY IN LANE. CONTACT SPOKE WITH CHEVY DEALERSHIP IN NORTH CHARLESTON SOUTH CAROLINA (JOSH). CHEVY STATED THAT THERE ARE NO RECALLS ON VEHICLE. VEHICLES ARE BEING FIXED AS THEY EXPERIENCE THE STEERING PROBLEMS. STEERING WHEEL OVER CORRECTS ITSELF AFTER LOCKING INTO STRAIGHT POSITION.CONTACT STATED SHE SPOKE WITH CHEVY HQ OFFICE - HQ OFFICE SAID TO CALL NHTSA. 0 RECALLS ASSOCIATED WITH THIS VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064747January 24, 2018
STEERING, UNKNOWN OR OTHER
MY CARS OVER HEATING SIGNAL COMES ON AND TELLS ME TO SHUT OFF THE CAR ALL THE TIME WHILE DRIVING, ALSO THE POWER STEERING LOCKS UP WHILE TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064308January 23, 2018
SERVICE BRAKES, POWER TRAIN
CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064364January 23, 2018
ELECTRICAL SYSTEM
THE POWER TO THE RADIO SCREEN CONSTANTLY CUTS OUT. MANY TIMES THE SCREEN GETS STUCK IN THE BACK UP CAMERA MODE. IT IS VERY DISTRACTING. IT HAPPENS IN PARK AND WHILE THE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064366January 23, 2018
EXTERIOR LIGHTING
TURN SIGNAL REFLECTOR CLIPS ON BOTH FRONT HEADLIGHTS ARE BROKEN OFF INSIDE THE DOME COVER FOR THE LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064459January 23, 2018
POWER TRAIN
ENGINE OIL COOLER FAILURE. HOUSING IS LEAKING ON OUTSIDE OF THE ENGINE BLOCK THAT PART IS BOLTED TO. NOT SURE WHEN LEAK STARTED AND IF THE VEHICLE WAS MOVING OR STATIONARY. THIS PART WAS COVERED ON 2011 AND 2012 MODEL BUT WRITTEN OUT OF WARRANTY FOR 2013 AND LATER MODELS. DEALERSHIP KEEP INVENTORY ON THIS PART DUE TO FREQUENT REPLACEMENT NEEDS. CHEVROLET KNEW THE PART HAS PROBLEMS INSTEAD OF REPAIRING THE ISSUE WITH THE PART THEY HAVE REMOVED IT FROM POWERTRAIN WARRANTY EVEN THOUGH IT IS PART OF THE POWERTRAIN. THIS REPAIR COST OVER ONE THOUSAND DOLLARS ON VEHICLES THAT ARE STILL UNDER POWERTRAIN WARRANTY. THE WATER PUMP HAS SPECIAL COVERAGE ADJUSTMENT ( HTTPS://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/UCM507379/SB-10057265-3557.PDF). I BELIEVE THE ISSUE WITH THE OIL COOLER IS VERY SIMILAR TO THE WATER PUMP ISSUE. GOING THROUGH CHEVROLET CRUZE TALK FORUM AND READING ISSUE AFTER ISSUE ONLINE FURTHER SHOWS MINE IS NOT AN ISOLATED INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064484January 23, 2018
ELECTRONIC STABILITY CONTROL (ESC)
CAR RANDOMLY DISPLAYING SERVICE STABILITRAX AND DASHBOARD LIGHTS FLASH RADIO TURNS ON AND OFF. SEEMS TO HAPPEN MORE AT STOPS BUT SOMETIMES WHEN MOVING ALSO. STARTED WITH RADIO TURNING ON AND OFF ONLY BUT NOW INCLUDES THE OTHER ALSO. THIS HAS BEEN AN ISSUE FOR ABOUT A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064504January 23, 2018
AIR BAGS
I DROVE OVER A BUMP AND THE SIDE AIR BAGS DEPLOYED RIPPING THE ROOF COVERING OFF AROUND THE INSIDE TOP OF THE CAR. I REPORTED THIS TO THE DEALER AND THEY AT REFUSING TO COVER THE REPAIR EVEN THOUGH THERE IS NO VISIBLE DAMAGE TO MY VEHICLE ASIDE FROM SOME LIGHT SCRATCHES ALONG THE FRONT WHERE I HAD TURNED TOO CLOSE TO THE CURB IN THE PAST AND IT HAD SCRAPED THE FRONT. MY VEHICLE IS STILL AT THE DEALER AND I AM VERY FRUSTRATED THEY ARE ATTEMPTING NOT TO COVER THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063511January 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE DRIVING, ON AT LEAST FOUR OCCASIONS, I HAVE LOST POWER COMPLETELY, CAUSING ALL ELECTRICAL FUNCTIONINGS TO STOP, MAKING ME LOSE ABILITY TO ACCELERATE, CAUSING MY LIGHTS TO SHUT OFF, AND ALL OTHER FUNCTIONALITIES OF THE CAR, BESIDES STEERING AND USING INERTIA, RESULTING IN PULLING OVER WITHOUT ENDANGERING MYSELF OR OTHER DRIVERS. THERE ALSO SEEMS TO BE A SKIPPING OR JUMPING INVOLVING THE FUEL INJECTION WHEN ACCELERATING, WHICH MAKES SPEED REGULATION IRREGULAR, SPORADIC, AND DOES NOT ALLOW THE DRIVER TO MAKE ACCURATE JUDGEMENTS ON THE CARS CAPABILITIES CONCERNING TIMING AND DISTANCE TO OTHER DRIVERS. RECENTLY, I WAS IN MOTION DRIVING THROUGH CHATANOOGA, TN, WHERE IT IS MOUNTAINOUS AND HAS STEEP HILLS, DURING NIGHTTIME, SO VISIBILITY WAS LESSENED, AND DANGER, DUE TO THE TYPE OF ROAD IT WAS, WAS INCREASED. WHILE GOING DOWNHILL, LUCKILY, WITH OTHER CARS AROUND ME TRAVELING AT 70 MPH, MY CAR JUST SHUT OFF, COMPLETELY. I LOST THE ABILITY TO ACCELERATE, MY LIGHTS SHUT OFF, ALMOST CAUSING AN ACCIDENT WITH THE CARS AROUND ME. LUCKILY, I PULLED ONTO THE SHOULDER WITHOUT ANY DAMAGES. THIS HAPPENED AGAIN, ABOUT TWO MONTHS AGO, AT A STOP LIGHT. I BEGAN TO ACCELERATE, AND IN THE MIDDLE OF THE INTERSECTION, MY CAR SHUT OFF, I HAD TO COAST OFF OF THE ROAD, LOST ALL ACCELERATION, AND AGAIN ALMOST WAS INVOLVED IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063529January 18, 2018
ELECTRICAL SYSTEM
WHILE DRIVING ON THE HIGHWAY AT APPROX. 65-70MPH ALL GAUGES WENT DEAD. RADIO CUT OFF, HEAT SHUT OFF. NO SPEEDOMETER. ALL WARNING LIGHTS CAME ON THE DASH. CAR WAS DRIVABLE BUT HAD NO TURN SIGNALS, ETC. HEAT AND RADIO WOULD COME ON FOR A FEW MINUTES THEN CUT OFF AGAIN. ONCE PARKED, THE CAR WOULD NOT START AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063550January 18, 2018
SERVICE BRAKES
MANUAL TRANSMISSION, NEUTRAL GEAR AND EMERGENCY BRAKE ALWAYS USED WHEN PARKING THE CAR. NOTICED THAT WHEN REMOVING THE E-BRAKE ON A HILL, THE CAR ROLLS SLIGHTLY BACKWARDS AND IT SEEMED AS IF THE E-BRAKE ENGAGED EVEN AFTER IT BEING REMOVED. THERE WAS ALSO FRICTION WHEN USING THE BRAKES, ALMOST LIKE THE BRAKE PADS WERE GETTING LOW, HOWEVER THEY HAD JUST BEEN REPLACED. TOOK THE CAR INTO THE MECHANIC AND WAS TOLD THE E-BRAKE CABLE RUNNING FROM THE EMERGENCY BRAKE TO THE BACK TIRES IS MALFUNCTIONING TO WHERE IT FAILS TO RETRACT FULLY WHEN THE EMERGENCY BRAKE IS DISENGAGED. I HAVE BEEN TOLD THAT THIS PART IS ON A 4 WEEK BACK ORDER THROUGH GM BECAUSE IT IS A REOCCURRING PROBLEM, AND IT IS NOT A SAFETY ISSUE ACCORDING TO GM. HOWEVER, HAVING THE EMERGENCY BRAKE PARTIALLY ENGAGED IS DEFINITELY A MAJOR SAFETY ISSUE, SINCE IT CONFLICTS WITH NORMAL BRAKING WHEN DRIVING, CAUSING FRICTION IN THE BRAKES. NOT SAFE TO DRIVE ON, AND CAN'T EVEN BE FIXED SINCE IT IS ON BACK ORDER DUE TO A FAULT PART! MECHANIC SAYS HES SURPRISED MY BRAKES WERE NOT SMOKING. I DRIVE LONG DISTANCES BETWEEN STATES FREQUENTLY, AND IS COMPLETELY UNSAFE TO DRIVE, AND CANNOT FIX THE PART UNTIL THE BACK ORDER IS CAUGHT UP THROUGH GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063212January 17, 2018
ENGINE, UNKNOWN OR OTHER
FOR THE PAST YEAR I'VE BEEN DEALING WITH MY CAR OVERHEATING. THE SCREEN WILL DISPLAY AC OFF DUE TO HIGH ENGINE TEMPERATURE, FROM THEN THE SCREEN WILL GO TO ENGINE OVERHEATED IDLE ENGINE, EVERY TIME I DRIVE THESE SIGNALS COME ON, IF I STOP AT A STOP SIGN OR RED LIGHT COLD AIR AUTOMATICALLY STARS TO KICK OUT. I'VE TAKEN IT TO THREE DIFFERENT CHEVY DEALERSHIPS ALONG WITH TWO OTHER REPAIR SHOPS, I'VE HAD A NEW WATER PUMP, NEW THERMOSTAT, TIMING HOUSE SENSOR CHANGED AND RADIATOR FLUSH DONE OVER THE COURSE OF A YEAR IN A HALF AND STILL TO THIS DAY NO ONE CAN SEEM TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063285January 17, 2018
FUEL/PROPULSION SYSTEM
JULY 2017 I HAD A GM (VOLUNTARY) MANUFACTURE RECALL COMPLETED ON MY CAR FOR THE NOX SENSOR POSITION 1 (DEF SENSOR). ON JANUARY 16, 2018 THE NOX SENSOR 2 NEEDED TO BE REPLACED, COST $700. I WAS VERY FAR FROM A DEALERSHIP, AND WHEN I FINALLY GOT TO A DEALERSHIP I WAS AT 16 MILES BEFORE THE CAR SPEED WOULD GO TO THE 4MPH SPEED REDUCTION. I LIVE IN MICHIGAN AND THE WEATHER HAS BEEN VERY COLD. I WOULD HAVE BEEN IN A JAM IF I HADN'T MADE IT TO A DEALERSHIP SOON, BECAUSE THE CAR WOULDN'T HAVE BEEN ABLE TO GO OVER 4MPH. THE NOX POSITION 2 SENSOR SHOULD HAVE BE PART OF THE RECALL WHEN THE POSITION 1 SENSOR WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063388January 17, 2018
SERVICE BRAKES
I WAS DRIVING IN A 25 MPH SPEED LIMIT ZONE AND WHEN COMING TO A STOP SIGN I WAS UNABLE TO APPLY THE BRAKES AS THEY WOULD NOT GO DOWN AND RODE COMPLETELY THROUGH AN INTERSECTION. THANKFULLY I WAS ABLE TO GET THE VEHICLE TO A STOP AFTER AND APPLY THE BRAKES WITH NO ACCIDENT OR INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062895January 15, 2018
VISIBILITY/WIPER
FRONT WINDSHIELD FOGGING UP AT OUTSIDE HUMIDITY LEVELS OF 80% AND ABOVE; STATIONARY AS IN MOTION. THE AIR SYSTEM DOES NOT CLEAR THE INTERNAL WINDOW CONDENSATION FROM THE FRONT WINDSHIELD, UNLESS THE AC IS WORKING. WITH TEMPERATURES BELOW 75F, THERE'S NO NEED FOR AC, SO IT'S PREFERABLY TURNED OFF. HOWEVER PUTTING REGULAR AIR ON HEATER, WITH NO AC WILL FOG THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062665January 14, 2018
VISIBILITY/WIPER
MY WINDSHIELD WIPERS HAD STOPPED WORKING COMPLETELY NO MOVEMENT AT ALL, THEY WERE MAKING A NOISE WHENEVER YOU TOGGLED THE WIPER CONTROL INSIDE THE CAR. SO I MAD AN APPOINTMENT FOR JAN 5TH, 2018 SO THAT IT COULD BE LOOKED AT AND FIXED. THEY TOLD ME THAT IT WAS MY WINDSHIELD WIPERS TRANSMISSION THAT NEEDED TO BE REPLACED. IN WHICH I KNEW I HAD BEEN RESEARCHING BEFORE HAND NEEDED TO BE SURE . AUTO SHOP TOLD ME THAT IT WOULD BE $149 FOR THE PART THAT I WOULD BE RESPONSIBLE FOR, AND THEY WOULD TAKE CARE OF THE LABOR AND, THEN SHE SAID NO IT WOULD BE $74.00 FOR PART AND I TOLD THEM TO GO AHEAD. THEY SAID THEY NEEDED TO ORDER THE PART AND IT MAY NOT BE THERE THAT DAY. SO I THEN MADE AN APPOINTMENT WITH THEM MONDAY JANUARY 8,2018 WHEN THEY WERE SUPPOSED TO HAVE THE PART DROPPED MY CAR OFF ON THAT SUNDAY JANUARY 7,2018 AND THEY CALLED ME MONDAY@9:30 TELLING ME MY CAR WAS READY SO I PICKED IT UP AFTER WORK.. SKIP FORWARD TO FRIDAY JANUARY 12,2018 I GET READY TO LEAVE FOR WORK AND GO OUTSIDE I CLEAR MY CAR OFF AND MY WINDSHIELD WIPERS AREN'T WORKING.. I SPRAY DE-ICER ON THEM PUT MY DEFROST ON REMOVE ICE AND ALL AND THEY ARE NOT WORKING... IT HAS ONLY BEEN 3 DAYS THAT I'VE HAD MY WINDSHIELD WIPERS TRANSMISSION REPAIRED AND I'M STILL HAVING THIS SAME ISSUE.... I NEED ANSWERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062680January 14, 2018
ELECTRONIC STABILITY CONTROL (ESC)
ENGINE POWER REDUCED COMES ON WITH SERVICE STABILITRACK SERVICE TRACTION CONTROL AND DROPS ENGINE SPEED AND LITERALLY HAVE TO PULL OVER AND RESTART CAR. NOW CAR WON'T EVEN IDLE FOR LONGER FOR A MINUTE BEFORE LIGHTS COME ON. ABSOLUTELY UNSAFE TO DRIVE AS I TRAVEL LONG DISTANCES FOR WORK AND TRAVEL WITH A SMALL CHILD WHICH IN THESE FREEZING TEMPERATURES IS EXTREMELY UNSAFE. HAD HAPPENED SEVERAL DATES MOST RECENT 1/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062541January 13, 2018
POWER TRAIN
THE TURBO/ SUPER CHARGER UNDERBOOST HAS MALFUNCTIONED AND IS CAUSING A SIGNIFICANT REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062609January 13, 2018
ENGINE
WATER PUMP LEAKS AND CAUSING THE ENGINE TO OVERHEAT. MY CAR HAS LESS THAN 53,000 MILES ON IT. FOUND A SERVICE BULLETIN ON THE ISSUE BUT FOR SOME REASON, CHEVROLET WON'T HONOR IT AND SAYS MY VEHICLE DOESN'T QUALIFY FOR IT. BULLETIN #: 14371A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062346January 12, 2018
VISIBILITY/WIPER
HEAVY RAIN LAST 2 DAYS.. TURNED ON WIPERS AND THE DRIVER SIDE WIPER FAILED TO COMPLETE ITS COURSE, CAUSING THE PASSENGER SIDE WIPE TO "RUN OVER" THE DRIVER SIDE ONE. THE PASSENGER SIDE WIPER THEN BECAME ENTANGLED WITH THE "STUCK" DRIVER SIDE WIPER AND ACTUALLY CAUSED IT TO FLIP UP AND OVER, THUS RENDERING BOTH WIPERS USELESS AND ME UNABLE TO SEE WHERE I WAS DRIVING DURING A HEAVY RAINY / FOGGY NIGHT! I MANAGED TO PULL INTO A PLAZA SAFELY TO FLIP MY PASSENGER SIDE BACK TO ITS PROPER POSITION. WHEN I CHECKED THE DRIVER SIDE WIPER THE COMPLETE ARM THAT ATTACHED TO THE MOTOR WAS LOOSE AND IT WOULD NOT STAY IN THE CORRECT "STARTING / FINISHING" POSITIONS AND I COULD PUSH/PULL IT UP AND DOWN INTO DIFFERENT POSITIONS BUT AFTER ONE WIPE IT WOULD BOTTOM OUT ON THE BOTTOM OF MY WINDSHIELD/COWL BACK INTO THE INCORRECT POSITION WHERE IT INTERFERES WITH THE PASSENGER SIDE WIPER. THIS IS A VERY SERIOUS SAFETY CONCERN AS I COULD NOT SEE WHERE I WAS GOING AND NOW MY WIPERS ARE USELESS BECAUSE EVEN IF I USE IT FOR A SINGLE WIPE IT GETS ASS TANGLED UP. SEE THE ATTACHED IMAGE OF THE PASSENGER WIPER THAT IS FLIPPED UPSIDE DOWN FROM NORMAL USE DURING HEAVY RAIN! I USED TO INSTALL THESE WIPER ASSEMBLY AT GM AND I KNOW FOR A FACT THAT THIS ONE IS NOT TORQUED TO SPECS BECAUSE I CAN MOVE IT BY HAND! AND THE WIPER BLADES ARE LIKELY EATEN UP NOW TOO FROM CLEANING ON AND OFF THE GLASS, ONTO TO COWL AND OVER TOP EACH OTHER. NOT TO MENTION THE BOLT THAT ATTACHES IT TO THE MOTOR IS LIKELY STRIPPED UP NOW FROM THE FREE SPINNING MOVEMENTS....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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