Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11090887April 29, 2018
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
ALMOST 6 MONTHS TO THE DAY OF PURCHASE, I WAS PLANNING A TRIP THAT REQUIRED 3.5 HOURS OF HIGHWAY DRIVING. THE DAY BEFORE MY TRIP, I HAD AN UNFAMILIAR ALERT, SO I TOOK IT TO AUTONATION UNDER WARRANTY. THEY FOUND THE CAR HAD BEEN IN A MAJOR ACCIDENT WHERE THE FRONT END HAD BEEN "STRAIGHTENED" AND ADVISED ME NOT TO RISK DRIVING IT ON THE TRIP. A MAJOR ACCIDENT WHERE THE FRONT END HAD TO BE STRAIGHTENED WAS NOT DISCLOSED TO ME. AUTONATION TOLD ME TO GO TO OFFLEASEONLY, BECAUSE THE WARRANTY WAS VOIDED BY REPAIRS NOT BEING DONE BY A CHEVY DEALERSHIP. AUTONATION SHOWED ME, WHILE ON THE LIFT, THE EVIDENCE. I CONTACTED OFFLEASE AND THEY DID NOT EVEN LOOK AT MY VEHICLE AND TOLD ME THAT THEY COULD NOT HELP ME. I SENT PHOTOS AND THEY SAID THEY COULD NOT HELP AND SAID I SHOULD CONTACT CHEVY CORPORATE OFFICES AND FIGHT FOR THE WARRANTY. I RETURNED TO AUTONATION AND PAID A DIAGNOSTIC FEE OF $175.73 AND GOT SPECIFICS ON COSTS WHICH I SHARED WITH OFFLEASE--$2500 FOR MECHANICAL REPAIRS AND STRUCTURAL REPAIRS WOULD START AT $1500 WITH NO GUARANTEE THE FRONT END WOULD BE AS SAFE AND THAT CORRECTING THE SHODDY WORK ON THE FRAME COULD DEGRADE ITS STRUCTURE AND STABILITY. AUTONATION SAID THAT THEY ARE NOTORIOUS FOR SELLING CARS LIKE THIS. OFFLEASE REPRESENTATIVES DECLINED TO WORK WITH ME. I PROVIDED WITH THE RECOMMENDATION BY AUTONATION THAT OFFLEASE SHOULD CLAIM A LOSS THROUGH THEIR INSURANCE AND REPLACE MY CAR. OFFLEASE DECLINED AND REFERRED ME TO PEPBOYS FOR REPAIR, BUT WHEN ASKED THE ESTIMATED COST, THEY NEVER RESPONDED. I ONLY DRIVE IN TOWN. I HAVE HAD TO RENT/BORROW A CAR FOR TRAVEL TO EXTENDED DISTANCES TO AVOID THE FEAR. OFFLEASE CLAIMS TO INSPECT VEHICLES WELL & CARE ABOUT THEIR CUSTOMERS; BUT THEY HAVE SHOWN NO INTEREST IN MY SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090381April 27, 2018
SERVICE BRAKES
I HAVE TO PUSH HARDER ON THE BRAKE PEDAL TO BRAKE ON TIME OR BRAKE AT ALL. TO NOT REAR END THE VEHICLE IN FRONT OF ME AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090393April 27, 2018
VISIBILITY/WIPER
MY VEHICLE WAS IN MOTION, GOING ABOUT 50-60 MPH. IT STARED DOWN POURING RAIN. MY DRIVER SIDE WINDSHIELD WIPER STOPPED WORKING ALL OF A SUDDEN. IT REMAINED IN THE UP POSITION. SINCE MY SAFETY WAS INVOLVED, I HAD TO LOOK OUT OF THE PASSENGER SIDE SO I COULD SEE. I PULLED OVER AND TRIED TO MOVE IT BACK INTO POSITION, BUT IT HAD ZERO TENSION AND JUST FREELY MOVED. MY SAFETY WAS JEOPARDIZED AND NOW I HAVE TO GOTO THE DEALERSHIP AND PAY OUT OF POCKET. I WOULD LIKE TO BE REIMBURSED! THIS IS CRAZY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090457April 27, 2018
AIR BAGS
RECENTLY INVOLVED IN AN ACCIDENT WHERE I WAS REAR ENDED. WAS STOPPED AT A RED LIGHT, LIGHT HAD JUST CHANGED, I PUT MY FOOT ON THE GAS PEDAL TO ACCELERATE WHEN I WAS HIT FROM BEHIND. NO AIRBAGS DEPLOYED, ALTHOUGH THERE IS A MESSAGE ON MY DASH NOW THAT STATES AIR BAG DEPLOYED AND ALSO THE SERVICE AIR BAG LIGHT IS ON. CAR IS CURRENTLY IN THE SHOP FOR THE REPAIRS TO THE REAR END, BUMPER AND DECK LID.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11090306April 26, 2018
ELECTRICAL SYSTEM
WIPERS STOPPED WORKING ON MY 2016 CHEVY CRUZE. ONLY 2 YEARS OLD AND NOW CAN'T WIPE RAIN AWAY CAUSE IT STOPPED WITH NO WARNING AND NO PROBLEMS PRIOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090179April 25, 2018
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABILITRAK ERROR APPEARS ON DASH AND THE RADIO/TOUCH SCREEN TURNS OFF THREE TIMES IN 90 MINS. CHEVY DEALER SAYS MY VIN IS NOT ASSOCIATED WITH SPECIAL COVERAGE [XXX] WHICH COVERS THE NEGATIVE BATTERY CABLE ON OTHER 2015 CHEVY CRUZES. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089638April 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO OVERHEAT AND "AIR CONDITIONER TURNING OFF DUE TO VEHICLE OVERHEATING" DISPLAYED. THE CONTACT PARKED THE VEHICLE, OPENED THE HOOD TO ALLOW THE ENGINE TO COOL DOWN, AND ADDED COOLANT. THE VEHICLE DROVE NORMALLY THE NEXT DAY, BUT OVERHEATED AGAIN DURING THE EVENING HOURS. WHEN THE FAILURE RECURRED, THE STABILIZER INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 13V452000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE, BUT THE VIN WAS EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS 110,357.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089682April 23, 2018
ENGINE
TRACTION CONTROL NEEDS SERVICING LIGHT CAME ON WHILE I WAS DRIVING AT 45 MILES PER HOUR, THEN CAR NOT RUNNING WELL, THEN ENGINE LIGHT, ENGINE KNOCKING, AND HARDLY RUNNING. VEHICLE HAS JUST OVER 72000 MILES. I HAVE READ IN CONSUMER REPORTS THAT THIS YEAR MODEL HAS FAULTY PISTONS. THIS SHOULD HAVE BEEN A RECALL IF THEY KNEW THIS ENGINE WAS NOT BUILT WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089688April 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED AND THE TRACTION AND ENGINE INDICATORS ILLUMINATED. THE CONTACT ALSO NOTICED SMOKE OCCASIONALLY UNDERNEATH THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE CYLINDER MISFIRED AND THAT THE ENGINE NEEDED TO BE REBUILT OR REPLACED. THE TECHNICIAN REFERRED THE CONTACT TO THE DEALER (WALKER CHEVROLET, 3940 CAROTHERS PKWY, FRANKLIN, TN 37067, 615-538-5184) WHERE IT WAS ALSO DIAGNOSED THAT THE ENGINE NEEDED TO BE REBUILT OR REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000. *TT CONSUMER STATED CRACKED TURBO IS OCCURING IN THIS VEHICLES ALSO TURBO AND CATALTIC CONVERTER WENT OUT 2 WEEKS LATER UPDATED 6/15/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11089743April 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
CHEVY CRUZE BATTERY CABLE RECALL - SB-10057574-8899 "ON CERTAIN 2011'2015 MODEL YEAR CHEVROLET CRUZE VEHICLES, THE NEGATIVE BATTERY CABLE TERMINAL CLAMP MAY HAVE AN INSUFFICIENT CRIMP AT THE BATTERY NEGATIVE TERMINAL. OVER TIME, THE INTERNAL RESISTANCE INCREASES AND VEHICLE ELECTRICAL SYSTEMS DO NOT RECEIVE ADEQUATE POWER. WITH THIS CONDITION, THE FOLLOWING EFFECTS ARE POSSIBLE: THE RADIO/HVAC DISPLAY MAY TURN OFF AND ON; THE ANTILOCK BRAKE SYSTEM, SERVICE TRACTION SYSTEM, SERVICE STABILITRAC AND STEERING VEHICLE MESSAGES MAY COME ON AND OFF; THE TURN SIGNAL SOUND MAY NOT BE HEARD; 'BATTERY SAVER ACTIVE' AND 'SERVICE STEERING' MAY DISPLAY IN THE DRIVER INFORMATION CENTER (DIC); AND THE INTERIOR AND EXTERIOR LIGHTING MAY FLICKER. POWER STEERING ASSIST MAY ALSO BE LOST, AND GREATER EFFORT MAY BE NEEDED TO TURN THE STEERING WHEEL AT LOW SPEEDS OR WHILE THE VEHICLE IS STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089230April 21, 2018
ELECTRONIC STABILITY CONTROL (ESC)
I OWN A 2014 CHEVROLET CRUZE. WHILE DRIVING 45 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ALONG WITH THE CHECK ENGINE LIGHT. I TRIED TO DIAGNOSE THE VEHICLE BY CONNECTING TO A CODE READER BUT THE VEHICLE WOULD NOT GIVE DIAGNOSES CODE. THE MANUFACTURE WASN'T INFORMED NOR REPAIRED. THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE VEHICLE WOULD OCCASIONALLY MAKE A NOISE FROM THE FRONT WHEN THE WARNING LIGHTS APPEAR. THE APPROXIMATE FAILURE MILEAGE IS 68,678.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088535April 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I PURCHASED THIS VEHICLE USED FROM A DEALERSHIP 27 DAYS AGO. TWO DAYS AGO I WENT TO RESTART CAR AFTER A SHORT DRIVE AND THE CAR DID NOT CRANK, DASH REMAINED BLACK, KEY WAS STUCK IN IGNITION. MY DAUGHTER IN LAW TOLD ME TO POP THE HOOD AND UPON WIGGLING BATTERY CABLES FREED THE KEY FROM STUCK POSITION AND I WAS ABLE TO START THE CAR AND DRIVE HOME. THIS IS WHEN I LEARNED THIS IS NOT THE FIRST TIME OF OCCURRENCE. I WAS HOSPITALIZED SEVERAL DAYS AFTER PURCHASE AND MY KIDS USED THE CAR. THEY NEGLECTED TO TELL ME TWICE THEY LOST POWER WHILE IN MOTION AND CAR SHUT OFF. THE FIRST TIME WAS WHILE EXITING OFF THE FREEWAY. THE SECOND WAS WHILE MAKING TURN AFTER IDLING AT A RED LIGHT SEVERAL MINUTES. BOTH TIMES THE VEHICLE POWER STEERING CEASED AND STEERING BECAME DIFFICULT. ON ANOTHER OCCASION THEY EXPERIENCED A NO START SIMILAR TO MINE, A SHORT DRIVE, THEN CAR WAS PARKED AND SHUT OFF FOR A SHORT TIME , NO CRANK AT RESTART, BLACK DASH, STUCK KEY. I HAD PREVIOUSLY MENTIONED TO DEALER TECH THAT CAR FAILS TO KEEP CURRENT DATE AND TIME. EACH DAY I NOTE IT HAS REVERTED BACK AGAIN TO THE YEAR 2010 AND AN INCORRECT TIME. A RESET LIKE CLICK IN ENGINE COMPARTMENT SEVERAL MINUTES AFTER TURNING OFF ENGINE IS FREQUENTLY HEARD. RADIO AND DASH LIGHTS HAVE FLASHED WHILE CAR IS IN MOTION ON SEVERAL OCCASIONS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084971April 13, 2018
ENGINE, UNKNOWN OR OTHER
BURNING OIL SMELL STARTED AFTER AN OIL CHANGE. I HAVE REPLACED THE INTAKE TUBING THAT LEADS IN THE TURBO BECAUSE WHEN I REPLACED THE THROTTLE POSITION SENSOR IN THE TURBO AREA, THERE WAS OIL IN THE TURBO INTAKE. IT HAS LOST SOME POWER SINCE I STARTED EXPERIENCING THE BURNING SMELL. IT NOW SMELLS LIKE PLASTIC BURNING SINCE REPLACING THE INTAKE TUBING/GASKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085004April 13, 2018
SEAT BELTS
MY SEAT BELT ON THE DRIVER SIDE WILL NOT LATCH. I CAN'T HOOK MY SEAT BELT AND IF I GET IN A ACCIDENT THEN I WILL GET HURT. I NEED THIS TO BE TAKING CARE OF AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084536April 11, 2018
ENGINE
EVEN AFTER FREE REPAIR DUE TO BEING COVERED UNDER WARRANTY, THE NEW PCV VALVE AND COVER ARE LEAKING AGAIN. ENGINE IDLES ROUGHLY, BOTH IN PARK AND IN DRIVE. THIS IS A KNOWN ISSUE WITH CHEVROLET CRUZE, BUT MY VIN IS NOT PART OF THE RECALL. MAIN ERROR CODE P0171- BANK 1 SYSTEM TOO LEAN- IS BEING PICKED UP (CHECK ENGINE LIGHT CAME ON YESTERDAY MORNING (APRIL 10, 2018)), ALONG WITH ERROR CODES: P0106, P015B, P0236, P0237, P1101, P112D.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084586April 11, 2018
ENGINE, POWER TRAIN
MY 2013 CHEVY CRUZE THAT HAD 80000 MILES ON IT HEAD GASKETS ARE BLOWN OUT ALONG WITH THE BOLTS AND COOLING SYSTEM. UPON REVIEWING OTHER COMPLAINTS AND SPEAKING TO OTHERS THIS SEEMS TO BE A PROBLEM. THE CAR HAD REGULAR TUNE-UPS AND OIL CHANGES ALONG WITH A ENGINE FLUSH. I HAVE ATTACHED A COPY OF THE ESTIMATE TO REPAIR THE GASKETS. THE SHOP ALSO INFORMED ME THAT IF I WANTED THE COOLANT SYSTEM FIXED AND IT IS ON RECALL THAT THEY WOULD FIX AROUND THE COOLANT SYSTEM ...SEND THE CAR TO THE DEALERSHIP TO REPAIR THE RECALL AND SEND THE CAR BACK TO THEM TO FINISH REPAIRS. I HAVE ONLY HAD THE CAR 4 YEARS AND WHEN I PURCHASED IT THE CAR ONLY HAD 10000 MILES AND FOR THIS TO HAPPEN THIS EARLY IN A CAR IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084659April 11, 2018
ENGINE
I WAS DRIVING ON THE BOULEVARD AND STOPPED AT THE RED LIGHT ONCE IT GOT GREEN THE CAR TURNED OFF ON ME HAD TO PUT IT IN PARK AND RESTARTED THE CAR TO WORK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084414April 10, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
CAR SHUTS OFF COMPLETELY.AFTER 10 MINUTES WILL RESTART.STEERING LOCKS UP WHILE DRIVNG.STABLI CONTROL COMES ON.LOSS OF ALMOST AL L POWER.HAPPEN IN DRIVEWAY.WHILE DRIVING TURNING .LOSS OF POWER SO THAT CAR WONT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084417April 10, 2018
AIR BAGS
HIT A DEER HEAD ON AIR BAGS NEVER DEPLOYED BUT THE SERVICE AIR BAG LIGHT CAME ON
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11084422April 10, 2018
ELECTRICAL SYSTEM
WIPERS STOP IN THE MIDDLE OF THE WINDOW AND DRIVER CAN'T SEE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze