Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11221683June 21, 2019
TIRES, TIRES:SIDEWALL
TIRE WENT FLAT SITTING OVER NIGHT. GOODYEAR ASSURANCE TIRE INNER BELT BROKE AND PROTRUDED THROUGH SIDEWALL OF TIRE WHILE PARKED IN DRIVE WAY. IF THIS WOULD HAVE HAPPENED ON THE ROAD IT COULD OF CAUSED A BLOWOUT AND POSSIBLY INJURIES OR EVEN FATALITIES. GOODYEAR IS OFFERING TO PAY 50% OF NEW GOODYEAR TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220961June 18, 2019
STRUCTURE:BODY, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT NOTICED THAT THE HIGH MOUNT BRAKE SEAL WAS CRACKED. THE VEHICLE WAS TAKEN TO HOMETOWN CHEVROLET BUICK GMC (2009 BARNES ST, REIDSVILLE, NC 27320, (336) 634-0050) WHERE IT WAS DIAGNOSED THAT THE THIRD HIGH MOUNT BRAKE LIGHT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,829.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220605June 17, 2019
ENGINE, STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND THE STABILITRAC AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, WHICH FAILED TO RESET THE STEERING AND CAUSED THE CONTACT TO LEAVE THE VEHICLE PARKED IN A PARKING LOT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE FAILURE RECURRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 85,393.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220634June 17, 2019
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
ALL DIGITAL ELECTRONIC MESSAGES WILL SPIN IF YOU TURN KEY WHERE YOU WOULD READ SPEED. MANUAL GAUGES ARE NOT WORKING. CHECK ENGINE, AIR BAG, STABILITY CONTROL SYSTEM LIGHTS ALL ON. CAR STARTED FOR LESS THAN 5 SECONDS AND THE SMELL OF EXTREME ELECTRICAL SO BAD.. TURN OFF IMMEDIATELY. LIFT HOOD AND EVERYTHING TOO HOT TOO TOUCH. CAN'T GET HELP FROM ANYONE! THEY SAY NO RECALLS. THE CAR IS A RECALL WHERE. I PURCHASED IT AT, GALLAS CHEVROLET, ALBUQUERQUE NM TOLD ME BEFORE THIS DI NOT DRIVE COULD BE FATAL. BUT WILL NOT PAY FOR A TOW OR DIAGNOSTIC TEST. GM FINANCIAL, MY FINANCIAL COMPANY SAID IT SHOULD BE EASY THEY TAKE THE CAR BACK SEND IT IN. THEY WILL CREDIT OUR NOTE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220656June 17, 2019
ENGINE
OIL WAS DRIPPING, WENT TO GO GET IT FIXED AND MY MECHANIC SUPPOSEDLY FIXED IT. DROVE FOR ABOUT A MILE AND CAR STARTED SMOKING AND MY BELT WAS ON FIRE AND CRUMBLED OFF MY CAR. I PURCHASED THIS VEHICLE ALMOST ONE MONTH AGO AND ONLY BEEN ABLE TO DRIVE FOR A WEEK TOTAL BECAUSE OF THIS OIL ISSUE. I AM PAYING MONEY TO FIX AND THEY STILL CAN'T TELL ME WHAT'S WRONG SO I LOOKED IT UP FOR RECALLS AND SAW THIS HAD AND RECALL JUST LIKE I EXPLAINED BUT NOT ASSOCIATED WITH MY VIN. PLEASE HELP. MY CAR IS NOW UNDRIVEABLE. I WAS DRIVING WHEN THE CAR STARTED SMOKING AND I PULLED OVER AND NOTICED THE BELT ON THE GROUND BURNING. NOT DRIVING AFTER THAT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11220769June 17, 2019
ELECTRICAL SYSTEM
VEHICLE STALLS EVERY TIME AUTO STOP KICKS ON. THIS IS A SAFETY HAZARD WHILE I'M IN MOTION, AND TURNING, ON A HIGHWAY, AND CITY STREET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220493June 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAD STOPPED AT THE STORE. WHEN I CAME OUT AND STARTED MY CAR. IT INSTANTLY MADE A LOUD WHISTLING NOISE. I OPENED THE HOOD NOTHING OBVIOUS. WHEN LEFT I PULLED OUT ON THE MAIN HIGHWAY AND IT STALLED. PROBLEM WAS THE PCV VALVE IN THE INTAKE MANIFOLD CAUSING SEVERAL OTHER MAJOR ISSUES AFTER THE FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220346June 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE CAR WOULD BECOME HARD TO STEER AND CONTROL. ABS AND TRACTION CONTROL IN STABILITY CONTROL WARNING LIGHTS FLASHING. THIS HAPPENS WITHOUT WARNING CAN HAPPEN AT ANY SPEED HIGHWAY ORE CITY. THE TIMES THIS HAS OCCURRED WAS ON THE HIGHWAY. (THIS IS A TSB I LATER FOUND BUT THE COULD EASILY CAUSED A CRASH ON ACCIDENT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220378June 15, 2019
VISIBILITY/WIPER
PASSENGER WIPER BLADE QUIT WORKING WHILE DRIVING DOWN THE ROAD DURING A BLIZZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219947June 14, 2019
UNKNOWN OR OTHER
COOLANT LEAKS AND DOES NOT REACH THE RADIATOR, HEATING SYSTEM IS NOT FUNCTIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220219June 14, 2019
ENGINE
VEHICLE WAS DRIVING DOWN HIGHWAY AT 45 MILES PER HOUR WHEN I RECEIVED A CHIME ALARM TELLING ME MY CAR WAS OVERHEATED. NO WARNING BEFORE THIS OF LOW COOLANT. DIAGNOSED AS A FAILED WATER PUMP. DID A GOOGLE SEARCH AND COME TO FIND OUT SEVERAL COMPLAINTS ON THIS HAPPENING TO THIS YEAR AND MAKE OF VEHICLE. MY CAR HAS 57,000 MILES ON IT AND MANY COMPLAINTS HAVE BEEN SENT OUT BY OTHERS OF THIS ISSUE. I THINK ITS TIME TO TAKE ACTION AS THIS IS OBVIOUSLY A BIG PROBLEM WITH THIS VEHICLE. I WAS PROUD TO BUY A CHEVY CRUZE AND FEEL ASHAMED OF MYSELF FPR NOT LOOKING UP ISSUES BEFORE I BOUGHT IT.VEHICLE WENT I TO LIMP MODE WITHOUT PRIOR NOTICE AND COULD HAVE CAUSE A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219316June 11, 2019
UNKNOWN OR OTHER
THIS IS A DIESEL CRUZ. OF NO FAULT OF MY OWN, THE CAR MUST BE TAKEN TO THE DEALER TO HAVE A MANUAL REGENERATION OF THE EXHAUST PARTICULATE FILTER PERFORMED WITH 16K MILES ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219344June 11, 2019
ELECTRICAL SYSTEM
RADIO AND DASH KEEP GOING OFF AND THEN BACK ON WHILE DRIVING. STABILITY CHECK KEEPS FLASHING I HAVE HAD THIS LOOKED AT AND THERE IS NOTHING WRONG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219369June 11, 2019
ELECTRICAL SYSTEM, SUSPENSION
CAR OVERHEAT, THE ELECTRIC FAN ASSEMBLY WIRES MELTED AND WAS BURNING, THE FAN CEASED TO WORK, NO WARNING WAS GIVEN. THE VEHICLE WAS IN MOTION ON CITY/TOWNSHIP STREETS. THE HEATER CORE IS LEAKING, SO AFTER REPLACING ALL OTHER COMPONENTS AND A PRESSURIZED TEST, THAT IS THE PROBLEM. THE VEHICLE IS STATIONARY FOR LEAK TO BE SEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218883June 10, 2019
ELECTRICAL SYSTEM, ENGINE
*ENGINE FIRE* 4/10/19... (XXXXX) WAS IN THE CAR AND IT WAS IDLING AT THE SANDY, UTAH MCDONALDS PARKING LOT WHEN SMOKE AND SMELL CAME FROM ENGINE. SHE PUT OUT FIRE WITH WATER. I ARRIVED 15-20 MINUTES LATER TO HELP. I INSPECTED ENGINE COMPARTMENT AND DID A VISUAL CHECK ONLY TO FIND BURNT WIRING. THERE WAS NO OTHER KNOWN ISSUES AND VERIFIED NO FLUIDS SPILLED. I CALLED THE INSURANCE COMPANY AND THEY HAD TOWED TO RIVERTON CHEVROLET TO WORK WITH CHEVROLET AND HAVE KNOWN ENGINE FIRE RISKS. 2014 CHEVROLET CRUISE CASE# 95243938936 (GM) VIN: (XXXXXX) 4/11/19 INSURANCE COMPANY TOWED TO RIVERTON MOTORS. RIVERTON MOTORS INVOICE# 6209533 / 6206861/1 4/11/19 THE DAY AFTER THE ENGINE FIRE, I RECEIVED A CALL FROM FRED URIBE (SERVICE REP.) FROM THE RIVERTON MOTORS SERVICE CENTER. HE STATED THAT THERE WAS OIL ALL OVER AND IT NEEDED REPAIR. I TOLD HIM THAT THE CAR WAS IN FOR AN ENGINE FIRE AND I NEVER HAD AN OIL OR ANY CAR LEAKS. HE TOLD ME IT WOULD BE ~$600 TO REPAIR THE OIL COOLER LEAK AND IT NEEDED TO BE REPAIRED BEFORE THE ENGINE FIRE ISSUE. A FEW DAYS LATER FRED CALLED AND SAID IT WAS ACTUALLY A TRANSMISSION FLUID LEAK. THEY DIAGNOSED THE FIRE AS BEING STARTED FROM THE TRANSMISSION FLUID LEAK? THE INVOICE WRONGLY STATED THAT I REPORTED A LEAK NEEDING REPAIR AND NOT THE FIRE I REPORTED!!! I INFORMED RIVERTON MOTORS THAT THERE WAS AN ENGINE FIRE AND NOT ANY LEAKS. INVOICE INCORRECTLY STATED: CUSTOMER STATED VEHICLE HAS A COOLANT LEAK, LATER STATED THE CUSTOMER STATED VEHICLE HAS AN OIL LEAK. AND THEN VEHICLE FOUND THE RADIATOR LEAKING. THE INVOICE DID NOT STATE THE ACTUAL REASON FOR THE SERVICE WAS AN ENGINE FIRE!!!! STATE FARM INSURANCE CLAIM: 44-8388-Q93 AMOUNT:  $148.78 COMPREHENSIVE - FIRE 5/20/19 REPORTED TO GM/MACHELLA ENGINE FIRE 2014 CHEVROLET CRUISE CASE# 95243938936 6/10/19 REPORTED TO NHTSA PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11219081June 10, 2019
ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE WILL BE DRIPPING ENGINE COOLANTS. HOSES WILL MALFUNCTION, CAUSING MULTIPLE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219148June 10, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
OVERHEATING, SPEED DROP WHEN I DRIVING, ENGINE MAKE WEIRD NOISE DEALER CAN'T FIX IT THIS IS SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218759June 9, 2019
POWER TRAIN
WHILE DRIVING, OVERHEAT ALARM ACTIVATED. ARROW ON HOT. MESSAGE SAID TURN OFF A/C IDLE ENGINE. I TURNED OFF A/C AND PLACED INTO NEUTRAL. HOT ARROW WENT DOWN. I PULLED OVER. TURNED CAR OFF FOR 15 SECONDS. RESTARTED. DROVE HOME WITH A/C OFF FOR 5 MILES WITH NO PROBLEMS. AT HOME. ENGINE NOT HOT. FLUID LEVEL. OK. I LOOKED ONLINE AND FOUND 119 COMPLAINTS FOR SAME ISSUE FOR SAME MODEL YEAR AND DOZENS FOR OTHER YEARS. WHY NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218717June 8, 2019
POWER TRAIN, UNKNOWN OR OTHER
WHILE DRIVING MY 2011 CHEVROLET CRUZE LT WHEN IT GETS T0 BETWEEN 30-40 MPH THE RPMS WILL GO EXTREMELY HIGH THE CHECK ENGINE LIGHT WILL COME ON AND THE CAR WILL SLOW DOWN AS IT IS SLOWING DOWN IT WILL JERK INTO THE LOWER GEARS IF I DON'T PUT THE CAR IN NEUTRAL. SINCE I DON'T HAVE A READER FOR THE CHECK ENGINE LIGHT I HAVE TO PULL OVER AND DISCONNECT MY BATTERY TO GET THAT TO SHUT OFF. I HAVE TO LET MY CAR ENGINE/TRANSMISSION COOL DOWN BEFORE DRIVING AGAIN OTHERWISE I WILL ONLY MAKE IT EIGHTH OF A MILE DOWN THE ROAD AND THE SAME THING HAPPENS. I WANT THIS PROBLEM FIXED. I OFFICIALLY HATE MY CAR BECAUSE OF THIS PROBLEM. MAKES ME NEVER WANT TO BUY A CHEVROLET AGAIN. I HAVE SEEN MAY COMPLAINTS OF THIS HAPPENING TO THIS YEAR OF CAR. THIS SHOULD BE RECALLED AND FIXED FREE OF CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218274June 6, 2019
SERVICE BRAKES
I WAS BACKING OUT OF MY DRIVEWAY AND WHEN I WENT TO PRESS THE BRAKE PEDAL TO STOP THE CAR AND PUT IT INTO DRIVE THE CAR DID NOT STOP MOVING. I HAD MY FOOT ALL THE WAY DOWN ON THE BRAKE AND THE CAR STILL DID NOT COME TO A COMPLETE STOP. EVENTUALLY IT CAME TO A STOP BUT HAD THERE BEEN ANOTHER CAR IN THE STREET I WOULD HAVE HIT THEM AND BEEN AT FAULT FOR AN INCIDENT THAT WASN'T COMPLETELY MY FAULT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED BUT I FINALLY DECIDED TO LOOK INTO THIS ISSUE AND FOUND OUT ABOUT A RECALL ON THE CRUZE DUE TO BRAKE ASSISTANCE. I ENTERED MY VIN NUMBER AND IT SAID IT WAS NOT AFFECTED BUT I AM POSITIVE THAT MY CAR IS HAVING THE SAME ISSUE THAT OVER 300,00 OTHER CRUZE SEDANS ARE HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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