CAN-AM Spyder Complaints (2013)

153 consumer complaints on file.

#11551344October 23, 2023
ENGINE
The contact owns a 2013 Can-Am RD Spyder. The contact stated that while his son was driving at approximately 35–40, the vehicle caught fire from the front of the vehicle. There were no warning lights illuminated. There were no reported injuries. There was no police report filed. The air bags did not deploy. The vehicle was towed to his residence. The contact called the local dealer, who informed him that the vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The contact called another dealer, Team Powersports222 US-70, Garner, NC 27529, who informed him there were no recalls. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 15V095000 (Engine). The failure mileage was approximately 6,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11458721March 28, 2022
ELECTRICAL SYSTEM
Left Handle Bar Control Switch, when turning the left flasher signal on its want work ,when turning the right flasher on to change lane, after change lane want cut off, it’s a safety problem to look down to see if it’s off, had the light bulbs check they all work, they tell me it’s could be a manufacturers defect in the left handle bar control switch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430961August 30, 2021
SERVICE BRAKES, ENGINE
Brake cylinder get hot and may melt, high engine Compartment Temperature, engine cut off while driving on the highway, THE CONSUMER INQUIRED ABOUT WHETHER OR THE VEHICLE HAS A BRAKE MASTER CYLINDER RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364201October 13, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
2013 CAN-AM SPYDER RT WITH 793 MILES, DROVE YESTERDAY 10-12-2020 IN THE EVENING, WENT ABOUT 1/2 MILE AND DARK BLACK SMOKE STARTED COMING OUT OF THE DUAL TOP PORTS I BELIEVE ARE AIR INTAKES. STOPPED AS IT WAS THICK SMOKE. RODE IT HOME SMOKING. TEMP RANGE WAS IN NORMAL RANGE. THESE BIKES ON WEB RESEARCH, HAVE A HISTORY OF CATCHING FIRE. PUT AWAY IN GARAGE, CHECKED GAS, BRAKE, OIL LEVELS APPEARED NORMAL BUT I ONLY DROVE A TOTAL OF 1 MILE. CHECKED UNDER ENGINE THE NEXT DAY , NO STAINS ON THE GARAGE FLOOR. I TAKE EXCELLENT CARE OF THE BIKE, SERVICE WISE ALSO AND I ONLY DRIVE IT LOCALLY. I AM NOT RIDING THE BIKE TILL I GET IT TO THE LOCAL DEALER FOR INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141295October 18, 2018
ENGINE, POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT S 991 SE5 CY 13. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD A LOUD BANG. THE CONTACT TURNED OFF THE MOTORCYCLE AND PUSHED IT OFF THE ROADWAY. THE MOTORCYCLE WAS TOWED TO AMERICA'S MOTOR SPORTS (930 8TH AVENUE S, NASHVILLE, TN 37203) WHERE IT WAS DIAGNOSED THAT THE CLUTCH EXPLODED AND DEBRIS ENTERED THE ENGINE, WHICH CAUSED THE MOTORCYCLE TO STALL. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114334July 28, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
EXCESS HEAT HAS MELTED THE BRAKE LINE TWICE, MASTER CYL. MELTED, BRAKS GET SOFT AND INHIBIT STOPPING POWER, ELECTRICAL WIRINGIS DEGRADING FROM EXCESS HEAT, GAS TANL GET SO HOT THE GAS STARTS TO BOIL, PANELS ARE MELTING AND WARPING FROM EXCESS HEAT. THE UNIT HAS BEEN DECLARED UN SAFE TO RIDE. BRP REFUSES TO ADDRESS THE SAFETY ISSUES, ALL RECALLS AND UPGRADES HAVE BEEN DONE AND THE PROBLEM IS JUST GETTING WORST, BRP, WILL NOT FIX ONLY OFFERS TO HIDE THE COMETIC DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103643June 24, 2018
ENGINE
CAN"T STOP AN OIL LEAK. AFRAID IT MIGHT GET HOT AND CATCH ON FIRE!!! *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074024February 21, 2018
STRUCTURE:BODY, SEATS, SUSPENSION
WHILE RIDING ON THE HIGHWAY IN MOTION, DURING A CLEAR DAY ON JULY 16 2016. THE SUBJECT VEHICLE SUFFERED A BLOWN REAR TIRE LEAVING A LARGE CENTER STRIP OF BLENDED STEEL AND RUBBER SHAPED AS A WIDE BELT THAT EXTENDED PAST THE REAR OF THE BIKE. SEE THE MULTIPLE PHOTOS ATTACHED IN (EXHIBIT P). WHILE ATTEMPTING TO BRING THE BIKE TO A SAFE HALT TO THE SIDE OF THE HIGHWAY, THE ROTATION OF THE WHEEL USING THE STATED BELT BEAT THE PLASTIC REAR END OF THE VEHICLE TO A TOTAL DISMEMBERMENT OF CRUCIAL PARTS. WITH THE REAR END OF THE VEHICLE BEING RIPPED AWAY FROM THE VEHICLE, THE ATTACHED PASSENGER'S PLASTIC SEAT MOUNT WAS ALSO DESTROYED. FINELY AS THE VEHICLE WAS BEING BROUGHT DOWN TO A STOP TO THE SIDE OF THE HIGHWAY, SOMEHOW WITH THE VIBRATION OF THE ROTATING BLOW TIRE AND WHEEL, THE RIGHT FRONT WHEEL STABILIZING CAST IRON MECHANISM BROKE DISLODGING THE LOWER BALL JOINT THAT STABILIZED THE HORIZONTAL POSITION OF THE RIGHT FRONT WHEEL. SEE THE MULTIPLE PHOTOS ATTACHED IN (EXHIBIT K). THIS SENT THE VEHICLE IN A VIOLENT CLOCK WISE SPIN THAT FINELY OVERCAME THE RIDER'S GRIP DISLODGING THE SEAT AND RIDER ON TO THE SIDE OF THE HIGHWAY, AND THEN FINELY COMING TO A COMPLETE STOP FACING THE ONCOMING HIGHWAY TRAFFIC. HOWEVER, AT NO TIME DID THE VEHICLE HIT ANY CAR, CURB, WATER, ICE, TRASH, OR WALL DURING THE RIDE OR DISLODGING OF THE RIDER. NOOR DID IT FLIP OR TURN OVER AT ANY TIME, IN FACT THE VEHICLE DURING ITS REDUCTION IN SPEED, AS WELL AS THE CLOCK WISE SPIN EVER LEAVE THE FINAL LANE THAT THE RIDER WAS DISLODGED FROM THE VEHICLE. PLEASE EXCEPT THIS AS A REPLACEMENT AND UPDATE OF THE REMOVED COMPLAINT 11051430.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11051430November 30, 2017
STRUCTURE:BODY, SEATS, SUSPENSION
SEE THE ATTACH NHTSA_COMPLAINT.PDF THE VEHICLE WAS IN MOTION. CAN AM SPYDER SERIAL/VIN # [XXX], MODEL # 000B9DC00. I HAVE PUT THAT I WAS GOING 75 MILES PER HOUR, NOT SURE OF THE NUMBER AS THIS IS A BIKE. MY GOAL IS TO KEEP UP WITH TRAFFIC. HOWEVER THE SPEED LIMIT ON THE HIGHWAY IS 75 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10995209June 14, 2017
ENGINE, POWER TRAIN
TOTAL AND COMPLETE ENGINE AND TRANSMISSION FAILURE. I WAS DOING 40 MPH UP A MOUNTAIN ROAD AND THE ENTIRE MACHINE SHUTDOWN. IT BUCKED ME SLIGHTLY FROM THE SEAT. NO POWER. NO TRANSMISSION. NO WARNING. COMPLETE SHUTDOWN OF MACHINE. IF I HAD BEEN DOING INTERSTATE SPEEDS OR ON A MUCH BUSIER HIGHWAY, I WOULD HAVE BEEN REAR-ENDED AND MOST LIKELY EJECTED OVER THE HANDLEBARS AND QUITE POSSIBLY EVEN KILLED BECAUSE OF THE VERY ABRUPT STOP CAUSED BY THE FAILURE OF THE TRANSMISSION. FORTUNATELY, I HAD SOMEONE BEHIND ME ON ANOTHER SPYDER WHO RECOGNIZED THAT I WAS IN TROUBLE. THE TRANSMISSION WAS BROKEN INTO PIECES. MY 2013 IS NOT THE ONLY ONE TO HAVE THIS TYPE OF PROBLEM. I HAVE BEEN IN CONTACT WITH BRP AND WAS NOT SATISFIED WITH THEIR RESPONSE. THERE ARE STILL 2013 HEAT ISSUE RECALL BIKES WHICH ARE BEING SOLD, THAT HAVE NOT HAD THE RECALL PERFORMED. MY BIKE WAS JUST SERVICED AT 14,000 MILES. THIS NEEDS TO BE REPORTED AND LOOKED AT SO OTHERS DO NOT GET INTO A LIFE-ENDING INCIDENT BECAUSE OF TOTAL MACHINE SHUTDOWN WHILE THE BIKE IS OPERATIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891582July 29, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. WHILE DRIVING 70 MPH, A BRAKE WARNING LIGHT ILLUMINATED AND THE VEHICLE REQUIRED A LONGER DISTANCE TO STOP. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED BRAKE FLUID LEAKING BENEATH THE VEHICLE. FUMES OF SMOKE WERE SEEN BENEATH THE SEAT. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 13V386000(SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE BRAKE MASTER CYLINDER AND BRAKE FLUID RESERVOIR WERE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10882610July 5, 2016
STEERING
TL* THE CONTACT OWNS A 2005 (NA) CAN-AM SPYDER. WHILE DRIVING 55 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854714April 12, 2016
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
2013 CAN AM SPYDER ST-S. CONSUMER WRITES IN REGARDS TO MOTORCYCLE BRAKE LIGHT REMAINS ON AFTER ENGINE IS OFF, CRUISE CONTROL WILL NOT SET AND MOTORCYCLE GOES INTO "LIMP MODE"(VSS FAULT). *SMD THE CONSUMER STATED THE MOTORCYCLE WOULD GO INTO LIMP MODE WHILE RIDING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850629March 20, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
I AM WRITING THIS LETTER IN REGARDS TO ISSUES OCCURRING WITH MY 2013 CAN AM SPYDER ST-S. I PURCHASED THE MOTORCYCLE BRAND NEW IN 2013 FROM HOUMA, LA PERFORMANCE POWER SPORTS. FOR THE LAST YEAR OR BETTER, I HAVE HAD PROBLEMS WITH THE BRAKE LIGHT REMAINING ON ONCE THE CYCLE ENGINE IS OFF. SECONDLY, THE MOTORCYCLE IS CONSTANTLY GOING INTO 'LIMP MODE' WHILE RIDING. (VSS FAULT). THE MOTORCYCLE DECREASES IN SPEED APPROXIMATELY TO A MAXIMUM 70 MPH. LASTLY, THE 'CRUISE CONTROL' WILL NOT SET. THESE PROBLEMS ARE VERY EMBARRASSING TO SAY THE LEAST AND IT POSES A SERIOUS SAFETY ISSUE. IN PROCEEDING TO DO MY OWN RESEARCH, IT WAS NOTED THAT THERE HAVE BEEN ROUGHLY NINETY-SEVEN (97) FORMAL COMPLAINTS MADE IN REGARDS TO 2013 CAN AM SPYDER, MOST INCLUDED THE SAME ISSUES LISTED HERE. THAT WAS QUITE ASTONISHING TO ME. IN ALL OF MY FRUSTRATION, I HAVE MADE NUMEROUS CALLS AND VISITS TO NEW ORLEANS POWER SPORTS LOCATION. THE RESULTS HAVE ALL BEEN MET WITH UNCONVINCING DETAILS. TELEPHONE CALLS HAVE GONE UNANSWERED, SPECULATIONS WERE MADE, ACCUSATIONS MADE WITHOUT PROPER DIAGNOSES. I AM UNAWARE IF THE MOTORCYCLE HAS BEEN THROUGH A DIAGNOSTICS TEST AT NEW ORLEANS POWER SPORT. IN ADDITION, IT WAS LEARNED THERE WERE TWO RECALLS MADE: (1) 15V095000 FOR ENGINE; (2) 13V38600 FOR BRAKES AND HYDRAULICS. RECALL (1) WAS DONE SUCCESSFULLY THE HEATING SHIELDS WERE REPLACED. HOWEVER, RECALL (2) WAS NOT MADE KNOWN UNTIL RECENTLY. AFTER HAVING GONE THROUGH ALL OF THIS, IT APPEARS THAT THE DEALERSHIP IS UNAWARE OF CURRENT UPDATES ABOUT THE PRODUCTS THEY SERVICE. NEVERTHELESS, I AM AT THE END OF THE ROAD! AT THIS POINT, I AM NOT A HAPPY CUSTOMER! THE WIRING HARNESS WAS REPLACED. UPDATED 08/04/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748530August 13, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY
AFTER RIDING THE SPYDER ST, I STARTED TO NOTICE EXCESSIVE HEAT COMING FROM THE LEFT SIDE PANEL AND HEAT ON MY RIGHT ANKLE. THE PANEL IS VERY HOT TO THE TOUCH AND IT WAS NECESSARY FOR ME TO PULL OVER AND ALLOW MY SPYDER TO COOL OFF BEFORE I COULD RIDE IT HOME. WHEN I GOT HOME, I FOUND THAT I HAD A BURN ON MY LEFT LEG WHERE IT HAD COME IN CONTACT WITH THE SIDE PANELS. I WAS WEARING LONG PANTS AND THIS BURN OCCURRED THROUGH THE FABRIC OF MY JEANS. I HAVE A LONG HISTORY OF RIDING MOTORCYCLES, TRIKES AND NOW CAN AM AND THIS IS A DESIGN FLAW IN 2013 CAN AM SPYDER. IT IS VERY UNSAFE, IT CAN NOT ONLY CAUSE BURNS TO THE RIDER, BUT ALSO IT COULD CAUSE A DISTRACTION TO THE DRIVER WHICH COULD RESULT IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10726706June 22, 2015
ENGINE
I RECEIVED A RECALL NOTICE ABOUT THE ELEVATED TEMPERATURE IN THE ENGINE COMPARTMENT ON FEBRUARY 26, 2015. IN THE SAFETY RECALL NOTICE I WAS ADVISED TO CONTACT BRP DEALERSHIP, WHICH I DID IMMEDIATELY. I WAS TOLD THE PART WAS ON BACK ORDER AND TO CALL BACK IN APRIL I CONTACTED THEM AGAIN IN APRIL, WAS TOLD THE STATES WITH THE HOTTEST TEMPERATURE WAS FIRST CALL BACK IN A MONTH. I CALL IN MAY, WAS TOLD AGAIN, THE PART WAS NOT AVAILABLE. CALLED BACK IN JUNE WAS TOLD THE TOOL TO FIX THE PROBLEM WAS NOT AVAILABLE. MEANWHILE IN OHIO THE SUMMER MONTHS ARE HERE, AND THIS STILL HAS NOT BEEN RESOLVED. I CONTACTED BRP IN CANADA, NO RESPONSE. THIS CAN AM WAS PURCHASED NEW OFF THE SHOW ROOM FLOOR IN 2014, AND I AM ADVISED TO NOT RIDE IT WHEN ITS HOT, OR IN TRAFFIC. I AM NOT A HAPPY CAMPER RIGHT NOW, I PURCHASED THE BIKE TO ENJOY THE SUMMER MONTHS, RIDE WITH THE LEGION RIDERS AND IT SITS IN THE GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724817June 11, 2015
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE); HOWEVER, THE MANUFACTURER'S REMEDY WAS INCOMPLETE. THE MANUFACTURER STATED THAT THEY WOULD BE REPLACING THE BODY PANEL WITH NEW IMPROVED BODY PANELS AND AN UPGRADED FUEL SYSTEM KIT. THE CONTACT RECEIVED TEMPLATES TO USE TO CUT OUT PIECES OF THE BODY PANEL. THE MANUFACTURER STATED THAT THIS WAS THE ONLY AVAILABLE REPAIR FOR THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. .. .UPDATED 07/21/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724437June 9, 2015
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. WHILE DRIVING 55 MPH, THE HEAT EMITTING FROM THE TOP OF THE VEHICLE MEASURED 169 DEGREES FAHRENHEIT. IN ADDITION, THE CONTACT HAD TO CONTINUOUSLY STEER THE VEHICLE IN ORDER TO KEEP IT IN POSITION. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE). THE VEHICLE WAS TAKEN BACK TO THE DEALER; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. MA 08/05/15 UPDATED 9/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723245June 3, 2015
STRUCTURE:BODY, ENGINE
WHILE RIDING MY CAN AM SPYDER FOR APPROXIMATELY 30 MINUTES, I WAS STOPPED AT A RED LIGHT FOR OVER A MINUTE. I THEN BEGAN TO FEEL EXCESSIVE HEAT FROM THE RIGHT SIDE OF THE BIKE, WHERE MY LOWER THIGH AND KNEE TOUCHES THE PANEL OF THE BIKE. I ALSO BEGAN TO SMELL A STRONG ODOR OF BURNING PLASTIC (SORT OF LIKE WHEN A RESISTER OR COMPUTER CHIP GETS FRIED). I IMMEDIATELY DROVE HOME WHERE I CHECKED THE BIKE FOR BURNT PLASTIC. I DID NOT NOTICE ANY BURNT PLASTIC, HOWEVER I DID NOT REMOVE ANY OF THE PANELS TO CHECK UNDERNEATH THEM. IT WAS APPROXIMATELY 77F WHEN THIS HAPPENED. I AM VERY CONCERNED THAT THE EXCESSIVE HEAT WILL MELT COMPONENTS UNDERNEATH THE PANELS OR START A FIRE. THE PANEL WAS VERY HOT TO THE TOUCH. I DID RECEIVE A VERY SLIGHT BURN TO MY THIGH AREA AFTER THE RIDE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10722391May 30, 2015
ENGINE, FUEL/PROPULSION SYSTEM
WE HAVE BEEN WAITING FOR A RECALL FIX THAT WAS INFORMED BY BRP WOULD BE IN MAY 2015. THROUGH SOCIAL MEDIA WE WERE TOLD BY BRPCARE THAT THE FIX WAS READY AND SUPPLIED PICTURES. WE HAVE SCHEDULED THE WORK BUT AM NOT HAPPY WITH THE FIX AS IT CHANGES THE APPEARANCE OF THE VEHICLE. WHEN I CALLED NHTSA I WAS INFORMED THAT SHE COULD NOT FIND ANY INFORMATION THAT THIS FIX WAS APPROVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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