CAN-AM Spyder Complaints (2013)

153 consumer complaints on file.

#10626242August 19, 2014
ENGINE
THIS MACHINE IS JUST TOO HOT TO RIDE AND BE SAFE. REPORTS OF OTHER UNITS CATCHING ON FIRE. EMAILED BRP BUT NEVER GOT A RESPONSE. I'VE HAD TO GET OFF AND TURN IT OFF TO LET IT COOL DOWN. ENDED UP SELLING IT AT A HUGE LOSS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625811August 17, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
THIS VEHICLE RUNS EXTREMELY HOT, AND IS UNCOMFORTABLE TO RIDE. AFTER RIDING IN 74 DEGREE TEMPERATURE FOR APPROXIMATELY 1 HOUR, I USED A DIGITAL THERMOMETER AND MEASURED THE HEAT UNDER THE SEAT AT 157.1 DEGREES WITH THE ENGINE OFF. HEAT RISES FROM THE FRONT AND SIDES OF THE SEAT, WHICH RESULTED IN A BURN TO MY RIGHT LEG. THERE HAVE BEEN NUMEROUS INSTANCES OF THESE VEHICLES WITH NO WARNING SUDDENLY CATCHING FIRE AND BEING COMPLETELY DESTROYED. BRP IS AWARE OF THE HEAT PROBLEMS WITH THESE VEHICLES, AND SO FAR HAS ONLY OFFERED A SOFTWARE UPDATE IN AN EFFORT TO FIX THE PROBLEM. THIS UPDATE WAS UNSUCCESSFUL. ADDITIONALLY, GASOLINE BOILS IN THE TANK, AND THE GAS CAP GETS SO HOT THAT IT CANNOT BE REMOVED WITHOUT WEARING A GLOVE. MY WIFE AND I ARE AFRAID TO TAKE A LONG TRIP - WHICH IS THE REASON THAT WE BOUGHT THIS VERY EXPENSIVE TOURING MOTORCYCLE - FOR FEAR THAT OUR VEHICLE WILL BURST INTO FLAMES. PLEASE EXPEDITE YOUR CURRENT INVESTIGATION INTO THIS MATTER, AND PLEASE REQUIRE BRP TO DO WHATEVER IS NECESSARY TO SOLVE THIS PROBLEM, PERHAPS A RETROFIT TO CHANGE THE COOLING SYSTEM TO MIRROR THE SOLUTION THAT BRP DEVELOPED (AND TOUTED IN THEIR PROMOTIONAL LITERATURE AS "SOLVING THE HEAT PROBLEM) FOR THE 2014 MODEL I.E. TWO RADIATORS IN THE FRONT OF THE VEHICLE RATHER THAN THE ONE MOUNTED IN FRONT OF THE RIDER'S RIGHT FOOT. PLEASE FEEL FREE TO CONTACT ME IF AN INVESTIGATOR WOULD LIKE TO VIEW THE VEHICLE FIRSTHAND. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10622664August 16, 2014
SEATS, STRUCTURE, FUEL SYSTEM, GASOLINE
I FOUND THAT AFTER DRIVING MY MOTORCYCLE THE SEAT IS VERY HOT AND THE GAS CAP IS TOO HOT TO TOUCH. I ALSO HAVE NOTICED EXCESSIVE HEAT ON MY RIGHT LEG THAT GETS VERY UNCOMFORTABLE WITH PROPER RIDING GEAR. THE BIKE HAS HAD NO MODIFICATION DONE TO IT. I LOVE RIDING IT BUT IT MAKES VERY HARD ON HOT DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625787August 16, 2014
STRUCTURE:BODY
AS YOU CLEARLY CAN SEE CAN AM SPYDER 2013 HAS MANY COMPLAINTS ABOUT HEAT I OWN ONE AND THIS MACHINE IS QUITE DANGEROUS I HAVE INSTALLED TEMP GAUGES ON MY MACHINE AND HAVE STUDIED THIS ISSUE THOUROUGLY ... I WOULD INVITE AN INVESTIGATOR TO COME VISIT AND SPEND 30 MINUTES WITH ME AND MY MACHINE . YOU WILL SEE FOR YOURSELF THE PROOF ... YOU CAN FEEL THE MACHINE AND MONITOR THE GAUGES I HAVE INSTALLED AND MAKE YOUR OWN JUDGEMENT. I THINK IT WILL SAVE A LIFE. I TRULY BELIEVE THIS. THE MANUFACTURER IS AWARE BUT MY FEELING IS HAVING CONVERSATION.... THEY REALLY WON'T DO MUCH UNTIL FORCED. AS WE ALL KNOW ITS ABOUT THE MONEY, LIVES SEEM SECONDARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622523August 15, 2014
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
THIS IS MY 3RD SPYDER. ALTHOUGH I AM HAPPY WITH IT, IT DOES EMIT HEAT IN WHICH SOMETIMES ON HOT SUMMER AND HUMID DAYS IS NOT AN ACCEPTABLE FEELING. THIS MODEL YEAR EMITS MORE HEAT THAN PREVIOUS YEAR MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622313August 14, 2014
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER ST MOTORCYCLE. THE CONTACT STATED THAT THE ADJUSTABLE WINDSHIELD DISTORTED HIS VISION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE TECHNICIAN STATED THAT THE WINDSHIELD WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622335August 14, 2014
ENGINE
REPORTED BY PHONE, CASE [XXX]. -WHEN TEMPERATURE UNDER THE PARKED VEHICLE REACHES A THRESHOLD , AND THE VEHICLE IS LATER DRIVEN OFF, THE DISPLAY SCREEN CHANGES TO ORANGE CHECK ENGINE. THIS DISTRACTS THE RIDER AND FORCES THE EYES OFF THE ROAD, A VERY DANGEROUS SITUATION. -BRP, THE MFG, KNOWS THIS DEFECT AND WILL NOY FIX IT. THE DEALER DID NOT DISCLOSE THIS DEFECT AND AFTER I REPORTED IT SAID IF AFFECTS ALL SPYDERS FOR AT LEAST THE LAST 2 YEARS. -THE OWNERS MANUAL ON PAGE 26, IT STATES "ENGINE MANAGEMENT COMPONENT MALFUNCTION-REMOVE AND REINSERT KEY." THIS "SOLUTION" OF REMOVING AND REINSERTING KEY IS IMPRACTICAL AND DOES NOT WORK UNTIL RIDER HAS DRIVEN SEVERAL (4-10) MILES. -THE DEALER STATES HE GETS SEVERAL CALLS EVERY WEEK BUT SAID BRP REFUSED TO FIX IT. HE SENT ME TO BRP DIRECTLY. THE AGENT TOOK DOWN THE INFORMATION (SHIRLEY), AGREED IT WAS A POTENTIALLY DANGEROUS SITUATION, CLAIM #[XXX]. -THE DEALER CALLED BRP, REFERENCED CLAIM NUMBER AND WAS TOLD THE VEHICLE WAS OPERATING AS DESIGNED. -I CALLED BRP AGAIN AND WAS TOLD THEY WOULD DO NOTHING. -I WOULD NOT HAVE BOUGHT THIS VEHICLE HAD THIS BEEN DISCLOSED BV THE DEALER. -ONE OF THE TARGET MARKETS FOR THIS VEHICLE ARE OLDER CITIZENS (I AM 66) THAT MAY NOT BE EXPERIENCED RIDERS. WHEN THIS HAPPENS TO THEM, THEY MIGHT PANIC, SETTING UP A CHAIN OF EVENTS LEADING TO SERIOUS INJURY OR DEATH. -FINALLY, WHEN THE VEHICLE HAS BEEN DRIVEN A FEW MILES THE DISPLAY CHANGES BACK TO NORMAL BUT NOW THERE IS A RECTANGLE AT THE BOTTOM OF THE DISPLAY THAT FLASHES CHECK ENGINE. WHEN THE BIKE COMES TO A STOP THE FLASHING STOPS AND THE ENTIRE SCREEN IS ONCE AGAIN TAKEN OVER BY THE ORANGE CHECK ENGINE LIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622356August 14, 2014
SEAT BELTS
HIGH HEAT EFFECTING THE RIGHT FOOT AND CROTCH. THERE IS NOW A SLIGHT BUCKLE ON THE BOTTOM RIGHT SIDE OF THE COVER EMITTING ADDITIONAL HEAT AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622401August 14, 2014
ENGINE
MY SPYDER GET SO HOT THAT IT IS NOT BEARABLE TO RIDE, EXTREME HEAT FROM THE ENGINE COMPARTMENT SENDS EXTREME HEAT TO MY LEGS AND HEAT COMING FROM THE SEAT. I HAVE SEEN REPORTS ON THIS PARTICULAR SPYDER CATCHING FIRE WHICH MAKE ME VERY UNCOMFORTABLE TO RIDE. BRP IN CANADA NEEDS TO RECALL THEIR SPYDER'S IN REGARDS TO THIS PROBLEM. I CURRENTLY HAVE ABOUT 1,500 MILES. I HAVE HAD PROBLEMS SINCE MARCH 2013 TO PRESENT. THE HEAT ALSO CAUSES THE GASOLINE IN THE TANK TO BOIL WHICH IS A HAZARD ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622081August 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER MOTORCYCLE. WHILE RIDING THE MOTORCYCLE IN VERY HOT WEATHER CONDITIONS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED IN A BRIGHT ORANGE COLOR, WHICH DISTRACTED THE DRIVER. IN ORDER TO REMOVE THE DISPLAY FROM THE SCREEN, THE VEHICLE HAD TO BE TURNED OFF AND THE KEY HAD TO BE REMOVED AND REPLACED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE DEFECT. THE FAILURE MILEAGE WAS 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622101August 13, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ENGINE
MY ISSUE IS WITH 2013 CANAM SPYDER. AFTER ENGINE REACHES NORMAL OPERATING TEMPERATURE, THE AREA AROUND THE DRIVERS LEGS ARE EXPOSED TO 208 DEGREES F. THIS DATA WAS COLLECTED AT THE DEALERSHIP INJACKSONVILLE. THE CONTINUED EXPOSURE TO THIS DEFECT HAS CAUSED FIRST DEGREE BURNS ON MY WIFE'S LEGS. EVEN WHEN WARING THICK BLUE JEANS, EXTENDED RUN TIMES BURNT HER LEG TOO. THE COMPANY HAS APPARENTLY CORRECTED THIS ISSUE IN 2014. THEY HAVE RE ROUTED HOT AIR WITH DIFFERENT PANELS, REVERSING THE FAN AT SLOW SPEED AND STOP AND BETTER INSULATION. OBVIOUSLY, BRP KNOWS THERE IS A REAL PROBLEM. IT TOOK ME AND MY SERVICE TO BOTH FILE COMPLAINTS. HOWEVER, BRP AS OF TODAY WILL EXCHANGE OUT MY PANELS TO THE NEW REDESIGNED PANEL. A $600 PER SIDE MODIFICATION. ALSO, BE WARE, AFTER A LONG RUN ADDING GAS IS SCARY, IT'S A VERY HOT ENVIRONMENT AND THE DRIVER IS SPURTING GAS ON IT? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10622128August 13, 2014
FUEL/PROPULSION SYSTEM
AFTER RIDING VEHICLE & PARKING IT , I COULD SMELL STRONG FUEL FUMES FROM VEHICLE. I ALSO NOTICED THAT THE BODY PANELS BECOMES VERY HOT . I ALSO NOTICED THAT THE FUEL IN THE TANK HAS BUBBLES / BOILING. DURING ENGINE OPERATION; THE VEHICLE SENDS EXTREMELY HOT AIR OUT OF THE SPACE BETWEEN THE FORWARD EDGES OF THE SEAT AND UPPER AND SIDE BODY PANELS, THE UPPER SIDE PANELS ARE VERY HOT TO TOUCH, AND THE UNDERSEAT AREA ACCUMULATES AN EXCESSIVE AMOUNT OF HOT AIR ALLOWING THE FUEL CAP FOUND UNDER THE SEAT TO BECOME HOT TO THE TOUCH. I SEND PHOTOS OF MY BURNS TO BRP THEY SEND ME NEW PANELS BUT THE HEAT ISSUES HAVE NOT, I FEEL THE MOTORCYCLE IS UNSAFE AND MY WIFE ASK ME TOT TO RIDE WITH THE BOYS OR HER, I DO RIDE THE BIKE BUT ALWAYS AFRAID THAT IT COULD BLOW OR A FIRE CAN BREAK AT ANYTIME PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10622114August 13, 2014
STRUCTURE:BODY
WE PURCHASED A BRAND-NEW 2013 CAN-AM SPYDER RT FROM A DEALER. FROM THE DATE OF PURCHASE, THE VEHICLE HAS HAD HEAT ISSUES. MY WIFE RECEIVED MINOR BURNS TO HER LEG AS A RESULT OF THE HEAT EMITTING FROM THE PLASTIC SIDE PANELS. WE HAVE RETURNED IT TO THE DEALER AND THEY INSTALLED SOME ALUMINUM FOIL ON DOUBLE SIDED TAPE TO TRY TO CUT DOWN THE HEAT. THIS HAD LITTLE EFFECT. THE DEALER CONTACTED BRP AND WAS TOLD THAT THEY WERE AWARE OF THE PROBLEM AND WHAT OTHERS HAD DONE TO MITIGATE IT AT THEIR OWN EXPENSE. THE BIKE IS BACK IN THE SHOP AND I'VE EMAILED BRP CUSTOMER CARE TO SEE WHAT THEY INTEND TO DO ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10621881August 12, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
AFTER A FOUR HOUR RIDE, I STOPPED AT A GAS STATION TO REFUEL. WHEN I WAS READY TO LEAVE, MY PARKING BRAKE CABLE WOULD NOT RELEASE. I HAD TO GET UNDER THE MACHINE AND PULL IT FREE IN ORDER TO RIDE HOME. IT TURNED OUT THE CABLE HAD MELTED, ALONG WITH THE MASTER CYLINDER AND THE CHARCOAL CANISTER. ALL THREE WERE REPLACED DURING THE RECALL. IN MARCH, WHILE DRIVING IN HEAVY TRAFFIC ON I-95 SOUTH OF FREDERICKSBURG VA, MY MACHINE STALLED AND I HAD TO CALL FOR A TOW TRUCK. A RUBBER HOSE GOING TO THE THROTTLE BODY HAD CRACKED. AT NUMEROUS TIMES I HAVE RECEIVED FIRST DEGREE BURNS ON MY INNER THIGHS FROM HEAT, UNDER THE SEAT. I AM CONCERNED ABOUT WHAT THE HEAT THAT ALL THE PLASTIC AND RUBBER PARTS HAVE BEEN EXPOSED TO, AND WHAT MAY FAIL,NEXT. IF A RUBBER FUEL LINE CRACKS, IT COULD BE CATASTROPHIC. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10621216August 10, 2014
ENGINE AND ENGINE COOLING
THE EXTREME HEAT FROM THE LEFT SIDE OF THE BIKE CAUSED 1ST AND 2ND DEGREE BURNS ON THIGH AND UPPER LEG. I BOUGHT THE BIKE IN MAY OF 2014, COMPLAINED TO BRP ABOUT THE EXTREME HEAT ON THE RIGHT FOOT. THEY AUTHORIZED MY DEALER TO REPLACE THE PANELS WITH A NEWER VERSIONS. THE PANELS WERE TO BE PLACED ON MY BIKE ON TUESDAY AUGUST 13,2014. I DID NOT KNOW ABOUT THE EXTREME HEAT ON THE LEFT SIDE UNTIL I RODE THE BIKE FOR A LONGER DISTANCE. HAVE CONTACTED BRP ABOUT MY INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10621062August 9, 2014
FUEL/PROPULSION SYSTEM
AFTER I RIDE MY 2013 CAN-AM SPYDER RS IN WARM/HOT OUTDOOR TEMPERATURES FOR AN EXTENDED AMOUNT OF TIME I HAVE SEVERE GAS FUMES. I NOTICE IT MORE WHEN I TURN THE SPYDER OFF AND PARK IT. I ALSO HAVE NOTICED THAT WHEN I RIDE IN THESE TEMPERATURES I HAVE A DIFFICULT TIME FILLING MY SPYDER WITH GAS. WHEN I PUT THE GAS NOZZLE IN THE FILLER HOLE IT CONTINUES TO SHUT THE PUMP OFF AS IF IT IS OVER FILLING. HOWEVER ONCE IT HAVE ADDED ABOUT A GALLON OF COOL GAS TO THE TANK (BY MANUALLY SQUEEZING THE HANDLE MULTIPLE TIMES) IT SEEMS TO PUMP AUTOMATICALLY FINE. TO ME IT SEEMS THAT THE GAS IN THE TANK IS OVERHEATING. I ALSO HAVE AN ISSUE WITH THE BODYWORK ON THE SPYDER GETTING VERY HOT AROUND THE LEG/ENGINE AREA. I'VE HAD TO ADD HEAT RESISTANT INSULATION TO THE INSIDE OF THE PANELS TO BE ABLE TO RIDE THE SPYDER ON DAYS WITH HOT OUTDOOR TEMPERATURES. I HAVE BROUGHT THIS TO MY CAN-AM DEALERS ATTENTION AND THEY HAVE REPLIED (1.) THAT THERE IS NOT AN ISSUE OR (2.) THERE IS NOTHING THAT CAN BE DONE. I AM VERY CONCERNED DUE TO THE SPYDERS I HAVE SEEN THAT ARE CATCHING ON FIRE. I AM FILING THIS COMPLAINT IN HOPE THAT THERE IS SOMETHING YOU CAN DO TO HELP US HELPLESS/HOPELESS CAN-AM SPYDER OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621079August 9, 2014
FUEL/PROPULSION SYSTEM
FUEL IN TANK BOILS AFTER RIDING. FUEL VAPORS ESCAPE FROM THE CHARCOAL CANISTER. SOMETIMES THERE IS SO MUCH FUEL VAPOR THAT IT CONDENSES AND FORMS A PUDDLE. I HAVE CONTACTED BRP ABOUT THE ISSUE BUT HAVE NOT HEARD BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621153August 9, 2014
FUEL/PROPULSION SYSTEM, ENGINE
AFTER RIDING VEHICLE & PARKING IT , I COULD SMELL STRONG FUEL FUMES FROM VEHICLE. I ALSO NOTICED THAT THE BODY PANELS BECOMES VERY HOT . I ALSO NOTICED THAT THE FUEL IN THE TANK HAS BUBBLES / BOILING .I BROUGHT THE VEHICLE AT MY LOCAL DEALERSHIP ( JACKSONVILLE, POWERSPORT) TO HAVE THEM CHECK MY CONCERN . THE SERVICE MANAGER CONTACTED BRP , A CASE WAS ASSIGNED ( #[XXX]) .BRP RECOMMEND TO INSTALL 2014 BODY PANELS FOR MY PROBLEM WHICH I WILL HAVE TO PAY . THESE ARE THE PART # FOR ROADSTER AIR SCOOP RETROFIT KITS LH KIT 219 800 341 , RH KIT 219 800 342 (PURE MAGNESIUM (METALLIC) B-349) .THERE ARE SOME REPORTS OF VEHICLES OF THE SAME YEAR & MODEL THAT HAVE CAUGHT ON FIRE & I DON'T WANT THIS TO HAPPEN W/ MY VEHICLE . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620886August 8, 2014
ENGINE, FUEL/PROPULSION SYSTEM
MOTORCYCLE RUNS HOT. WHEN REFILLING GAS, GAS REMAINING IN TANK IS BOILING. THIS CAUSES STEAM TO BLOW OUT IN MY FACE. IT ALSO CAUSES THE GAS ADDED TO THE TANK TO HEAT UP, SWELL, AND OVERFLOW. EXTREME HEAT CAN BE FELT ON MY LEGS AND FEET. HEAT IS WORSE WHEN DRIVING BELOW 5TH GEAR (ANYTHING BELOW ABOUT 60-65MPH). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620957August 8, 2014
ENGINE
VEHICLE GETS EXTREMELY HOT TO THE TOUCH ON THE RIGHT SIDE , BLOWS VERY HOT AIR ONTO RIGHT LEG. HEAT TRAVELS UP TO LEG AND UNDER SEAT RIGHT WHERE YOU SIT ON TOP OF TANK. MIDDLE CLOVE DEPARTMENT TO HOT TO TOUCH AS WELL TANK UNDERNEATH. DEALER TOOK COMPLAIN AND WRAPPED PIPES AND INSTALLED HEATSHIELD WHICH DID NOT TAKE CARE OF PROBLEM AND REDIRECTED THE HEAT COMING OUT ON A DIFFERENT ANGLE. BRP REFUSES TO COOPERATE ON ANY MORE SOLUTIONS AND FIX THE PROBLEM. I AM CONCERND THAT THE MOTOR WILL OVER HEAT SINCE THE AIRFLOW AT THE ENGINE HAS REALY NO ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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